ConditionsofDomesticCarriage

ThisdocumentistheGeneralConditionsofCarriageforPassengerandBaggage(hereinafterreferredtoas‘theConditions’or‘theseConditions’)setbyChinaSouthernAirlines(hereinafterreferredtoas‘CSN’)aspartofthepassengercarriagecontract,whilethetermslistedintheseConditionsaimatclarifyingrightsandobligationsbetweenthecarrierandpassengers.

1.2BasisofFormulation

TheseConditionsaredevelopedinaccordancewiththeCivilAviationLawofthePeople'sRepublicofChina,LawofthePeople'sRepublicofChinaontheProtectionofConsumerRightsandInterests,E-CommerceLawofthePeople'sRepublicofChina,theRegulationontheManagementofPublicAirTransportationforPassengers,theLarge-scalePublicAirTransportCarrierCertificationRulesofOperation(theCCAR-121),theOperationofCivilAircraftAirworthinessRegulations(theCCAR-121AA),theRegulationontheTransportofDangerousGoodsbyAirandotherlawsandadministrativeregulations.

1.3OverridingLaw

Theestablishment,validity,interpretation,performance,disputeresolutionandothercontractualissuesshallbegovernedbythelawsofthePeople'sRepublicofChinaaswellastheinternationalconventionsconcludedoraccededtobythePeople'sRepublicofChina.

IfanyprovisionoftheseConditionsofCarriageisinconflictwithinternationalconventions,applicablelawsandthusisdeemedinvalidbyjudicialorarbitrationbodies,theotherprovisionsoftheseConditionsofCarriageshallremainvalid.

1.4SupplementaryRule

WheretheitemslistedintheseConditionschangemorefrequently,CSNmayformulateseparateprovisionsandconsiderthempartoftheseConditions.IfaseparatelyformulatedprovisionisinconsistentwiththecontentsoftheseConditions,theseparatelyformulatedprovisionshallprevailovertheseConditions.

1.5LanguageVersion

TheseconditionsarewritteninChineseandtranslatedintootherlanguages.IncaseofanyinconsistencybetweentheChineseversionandtheotherlanguageversions,theChineseversionshallprevail.

2.1GeneralRules

2.1.1ExceptasprovidedinProvision2.2and2.3ofthisArticle,theseConditionsofCarriageapplytoairtransportationoperatedbyCSNforthepurposeoftransportingpassengersandbaggagebycivilaircraftandchargingfees.TheseConditionsofCarriageformpartofthecontractbetweenusandthepassenger,andtherights,obligationsandresponsibilitiesofbothpartiesareboundbytheseConditionsofCarriage.

2.1.2TheseConditionsofCarriagealsoapplytocarriageonspecialticketssuchasfreetickets,promotionalfareandspecialfaretickets.Wherediscrepanciesexistbetweentheconditionsofuseoffreetickets,promotionalfareandspecialfareticketsandtheseConditionsofCarriage,theconditionsofuseofsuchticketsshallprevail.

2.2Charters

Forthetransportationperformedpursuanttoacharteragreement,theseConditionsofCarriageapplyonlytotheextenttheyareincorporatedbyreferenceintheprovisionsofthecharteragreementorintheconditionsofuseofthecharterflightticket.

2.3CodeShares

CSN'sConditionsofCarriagealsoapplytocodeshareflightswithCSNoperatedbyothercarriers.However,eachoperatingcarrierofacodeshareflighthasitsownConditionsofCarriageortransportationregulationswithrespecttotheoperationofitsownflights,andsomemaydifferfromCSN'sConditionsofCarriageforflightsoperatedbyCSN.ExceptasprovidedinArticles3,8and9,thesedifferentrulesandConditionsofCarriageestablishedbytheoperatingcarrierwillbeconsideredaspartsofCSN'sConditionsofCarriageoncodeshareflights,andwilltakeprecedenceoverCSN'sConditionsofCarriageonthesecodeshareflights.TermsandconditionsthatdifferbetweenCSNanditscodesharepartnersmayinclude,butarenotlimitedto:

a)Check-inpolicies;

b)Refusalofandlimitationoncarriage;

c)Baggageregulation;

d)Oversales;

e)Flightdelayandcancellation.

3.1GeneralRules

3.1.1General

3.1.1.1Theticketevidencesapartofthecontractofcarriagebetweenthecarrierandthepassengerwhosenameisshownontheticket.ThecarriageserviceisonlyprovidedtothepassengerwhoholdsaticketissuedbyCSNorbycarriersthathavesignedinterlineagreementwithCSN.

3.1.1.2PassengerswhopurchaseasingleticketwithconnectingflightshallenterintoasinglecontractofcarriagewithCSN.PassengerswhopurchasemultipleticketsshallenterintomultipleindependentcontractsofcarriagewithCSN.Unlessotherwisespecified,agreedrightsandobligationsbetweenCSNandthepassengerasstipulatedintheseConditionsshallonlyapplytoasinglecontractofcarriageandshallnotbeimplicatedinothercontractsofcarriage.AccordingtorelevantlawsandregulationsandtheprovisionsoftheseConditions,thepurchaseofmultipleticketsorthepurchaseofasingleticketwithconnectingflight,shallleadtodifferentlegaleffects.Passengersshallfullyunderstandthisandpurchaseticketsaccordingtotheirownairtravelsituation.

3.1.1.3Eachpassengershallindividuallyholdhisownticket.

3.1.1.4Ticketscannotbetransferred.

3.1.1.5Ontheticket,thenameofChinaSouthernAirlinesisshortenedto‘CZ’,theairlinetwo-charactercode.WhenCSNisthevalidatingcarrier,thefirstthreedigitsoftheticketnumberareindicatedas‘784’,whichisCSN’ssettlementcode.

3.1.2ValidityPeriod

3.1.2.1Thepassengershallcompletetheentireitineraryspecifiedontheticketwithinthevalidityperiod.

3.1.2.2UnlessotherwiseUnlessotherwisespecified,aticketisvalidfor:

a)Ifportionoftheticketisused,oneyearfromthefollowingdayafterthedateofcommencementoftravel.Regardlessofreroutingorticketexchangeafterwards,theoriginalperiodofvalidityremainsunchanged.

b)Ifnoportionoftheticketisused:

1)Oneyearfromtheticketissuance,countingfromthemidnightofthefollowingdayafterthedateofticketissuance.

2)Oneyearfromthefollowingdayafterthedateofexchange,ifthepassengersapplyforairticketreissuanceandreceiveanewticketnumber.

3.1.2.3Thecalculationofticketvaliditystartsfrom00:00(included)ofthefollowingdayafterthecommencementofthefirsttravel,ticketpurchaseorticketreissuanceto24:00(excluded)onthedayofexpirationofthevalidityperiod.

3.1.2.4Certaindiscountfaresimposestrictrestrictionsontheminimumand/ormaximumlengthofstayinoneplace,andthepassengermustcompletethetripwithinaspecifiedtimelimit.

3.1.3Sequenceanduseofticketcoupons

3.1.3.1Generalrules

a)Theticketpurchasedisvalidonlyforthetransportationshownontheticket,fromtheplaceofdepartureviaanyagreedtransitionpointtothefinalplaceofdestination.

b)Eachflightcouponcontainedinaticketwillbeacceptedfortransportationintheclassofserviceonthedateandflightforwhichspacehasbeenreserved,asshownontheflightcoupon.

3.1.3.2Validityoftickets

a)Thefarepaidbythepassengerisrelatedtotheorderofcarriagespecifiedontheticket.Unlessotherwisespecifiedintheconditionsofuseoftheticket,theflightcouponsoftheticketshallnotbeusedinreverse.

b)Thefirstsegmentofthetripmustbeusedfirst.Thefirstsegmentofthetripmeansthefirstlegofthetriplistedononesingleticketormultipleconsecutivetickets.

c)Ifthepassengerdoesnotusetheticketintheprescribedorder,heorshemayvoluntarilychangetheroutingiftheconditionsfortheuseoftheticketpermit,andcontinuetotravelonthenewroutingorvoluntarilyrefundtheticket.

d)Inthecaseofinvoluntaryflightcancellation,delay,earlydeparture,rerouting,changeincabinclass,orinabilityofacarriertooperatetheoriginalflight,thepassengerwhocannotusetheticketintheordershallnotbesubjecttothisrestriction,butmaynotusetheticketinreverseorder.

3.1.3.3OpenTicket

IfapassengerholdsanOpenTicket,theseatcanbereservedinaccordancewiththefareregulationsandseatavailabilityofspaceontheflightappliedfor.Totheextentpermittedbytheconditionsofuseofsuchticketsandthecontractofcarriage,beforetheactualcarriage,thepassenger'sfirstconfirmationofthemattersnotsettledontheticketcanbeexemptedfromthechangefee,andonlythedifferencebetweenthefareofthenewticketandtheopenticketatthetimeofbookingiscollected.Changesafterthefirstconfirmation,orchangestothealreadyconfirmedinformationontheoriginalticketshallbecarriedoutinaccordancewiththeconditionsofuseoftheticket.

3.1.3.4IfapassengerfailstotakeaflightwithareservedseatanddoesnotnotifyCSNinadvance,CSNreservestherighttocancelthesubsequentconnectingflightreservationspecifiedonthepassenger'sticket.

3.1.4Fares,Taxes,FeesandCharges

3.1.4.1Fares

Thefares,taxes,feesandchargesfortheflightsineffectonpassenger’spurchasedareapplicableforthedateofflight,routing,andotherinformationspecifiedontheflightcoupons.Aftertheticketissold,ifthefaresareadjusted,theabove-mentionedamountsalreadypaidremainunchanged.Changestothespecificsoftheitinerary,includingtheflightdate,flight,etc.mayaffecttheaboveamountsalreadypaid.

a)Unlessotherwiseprovidedfor,faresareonlyapplicabletoairtransportationfromtheairportofdeparturetotheairportofdestination,excludinggroundtransportationbetweenoneairporttoanotherairportinthesamecityorthegroundtransportationbetweentheairportanddowntown.

b)Someticketsmayapplytoconditionscontainrestrictionsonchangeand/orrefundclauses.Passenger(s)shouldpurchaseticket(s)withthefarethatbestsuitstotheirownairtravelsituations.

3.1.4.2Taxes,FeesandCharges

a)Taxes,feesorchargesimposedbytheGovernmentorotherrelevantauthoritiesorairportoperatorsinconnectionwiththeprovisionofservicestopassengersarenotincludedintheapplicablefares.Suchtaxorfeeshallbepaidbythepassengerandcollectedonbehalfoftheairline.

b)Fuelsurcharges,aviationinsurancesurchargesandsalesrelatedfeesareissuedandcollectedbyairlinesinaccordancewithrelevantregulationsorpoliciesofdifferentcountriesandauthorities.

c)Fares,taxes,feesandchargesshallbepaidinthecurrencyandpaymentmethodprescribedbythenation,unlessotherwiseagreedbetweenCSNandthePassenger.

d)Uponpurchasingaticket,passenger(s)willbeadvisedoftaxes,feesandchargesnotincludedinthefare,mostofwhichwillnormallybeshownseparatelyontheticket.Thetaxes,feesandchargesimposedonairtravelareconstantlychangingandcanbeimposedafterthedateofticketissuance.Ifthereisanincreaseintheapplicabletax,feeorchargeshownontheticket,passenger(s)willbeobligedtopayit.Likewise,ifanewtax,feeorchargeisimposedafterticketissuance,passengerwillbeobligedtopayit.Intheeventanytaxes,feesorchargeswhichpassengerhaspaidtoCSNatthetimeofticketissuanceareeliminatedorreduced,suchthattheynolongerapply,oralesseramountisdue,passenger(s)maybeentitledtoarefundofanysuchtaxes,feesorchargesashavebeeneliminatedorreduced.CSNwillrefundaccordingtotherulebygovernment.

3.1.5Itinerary/ReceiptofE-TicketforAirTransportation

Theitinerary/receiptofE-TicketforAirTransportationisoneoftheinvoicesforcivilaviationelectronicticket.Paperitinerary/receiptofE-TicketforAirTransportationcanbeprintedrightafterthesale,andshallbeprintedwithin26daysafterthecompletionoftheitineraryintheoriginalticketpurchasechannel.Passenger(s)shouldkeeptheirprinteditineraryproperly.Ifarefundisrequired,theprinteditinerary/receiptshouldbeprovided.Electronicitinerary/receiptofE-TicketforAirTransportationcanbeissuedonlyaftertheentireitineraryisfinished.

3.2ReservationsandTicketing

3.2.1GeneralRules

3.2.1.1Passenger(s)canaskforinformation,reserveseatsandpurchaseticketsthroughCSN’sofficialwebsite,mobileapplications,servicehotline,salesoffice,salesagencies,andotherchannelsthatapprovedbyCSN.

3.2.1.2Reservationsandfareamountwillnotbevaliduntilthetotalfares,taxes,feesandchargeshavebeenpaidinaccordancewiththeproceduresandtimelimitssetforthbyCSN.

3.2.1.3CSNreservestherightnottosellticketsandrefusetocarryanyindividualwhoisunfittotravelbyair.Passenger(s)underrestrictedcarriagemayreserveseatsandpurchaseticketsonlyafterallcertainrequirementsaremetandtheconsentofallcarriersinvolvedarereached

3.2.1.4Forpassengerswhomaliciouslyoccupyseatsorfalselypurchasetickets,CSNreservestherighttorestricttheirseatreservationsandticketpurchases.

3.2.2PersonalInformation

3.2.2.1Whenpurchasingtickets,passenger(s)shouldprovidevalididentitydocumentinformationofhis/herownorothervalididentitydocumentsissuedbylegalstatedepartments,alongwithaccurateandvalidcontactinformation.Meanwhile,passenger(s)mustensuredocumentsusedtopurchaseticketsarethesameasthoseusedforcheck-inandboarding.Ifpassenger(s)refusetoprovidenecessarypersonaldata,CSNmayrefuseforseatreservationandticketpurchase.

3.2.2.2Passenger(s)shallrecognizethattheirpersonaldatagiventoCSNisforthepurposeofmakingareservationandotherrelatedservicesforcarriage.Forthesepurposes,passenger(s)authorizeCSNtoretainsuchdataandtotransmitittoCSN’sownoffices,othercarriers,providersofrelevantservicesaswellasinstitutionsapprovedbylawsandregulations.CSNwilltakeallreasonableandfeasiblesecuritycontrolmeasurestoprotectpassengers’personalinformation.Passenger(s)caninquireCSNaboutCSN’sprivacypolicy.TheprivacypolicyisnotpartoftheseConditionsofCarriage.

3.2.2.3Passenger(s)shallbeliablefortheauthenticityandvalidityoftheirpersonaldata.CSNhasnoobligationfortheverification.

3.3SeatAllocation

3.3.1CSNshallmakereasonableeffortstomeetadvancedseatallocationrequests.However,CSNcannotguaranteetheprovisionofanyparticularseatintheaircraftandisonlyresponsibleforprovidingseatsaccordingtopassenger’sclassofserviceshownontheticket.Thecarrierreservestherighttochangetheseatallocationatanytime,includingafterboarding,duetooperating,securityorsafetyimperatives,orforreasonsofforcemajeure.

3.3.2Seatsneartheaircraft’semergencyexitsshallbespecificallyarrangedbyCSN,andpassengersseatedneartheemergencyexit(orontheemergencyexitrowofseats)musthavetheabilitytocompletetheemergencyevacuationprocedures.

4.1Check-in

4.1.1Passenger(s)shallhavethepurchasedticketinspected,baggagechecked,andpaperorelectronicboardingpassobtainedwithvalidtraveldocumentswhichcarryrealnamebeforethecheck-indeadline.ThevalidIDpresentedshouldbethesameastheoneprovidedatthetimeofticketpurchase.CSNwillmakeaphotocopyoftheabove-mentionedtraveldocumentswhennecessary.

4.1.2Thecheck-indeadlinesvaryfromoneairporttoanother.Passenger(s)shallarriveattheairportsufficientlyinadvanceofflightdeparturetoavoidmissingtheflight.

4.1.3MissingFlights

Ifpassenger(s)missaflightforreasonsnotattributabletoCSN,CSNwillcancelthespacereservedforthepassenger(s).CSNisnotliableforanylossorexpenseincurredbythepassenger(s)asaresult.Ifpassenger(s)requestforchangeorrefund,theticketwillbeprocessedinaccordancewiththerulesofvoluntarychangeorvoluntaryrefund;meanwhilethepassenger(s)mayberequiredtopayno-showcharge.Ifpassenger(s)missaflightforreasonsattributabletoCSN,theticketwillbeprocessedinaccordancewiththerulesofinvoluntarychangeorinvoluntaryrefund.

4.2TravelDocumentationsandSecurityInspection

4.2.1TravelDocumentations

4.2.1.1Passenger(s)areresponsibleforobtainingthetraveldocuments,visasorcertificatesrequiredbyhealthandepidemicpreventionpoliciesasrequiredbytheplaceofdepartureandtheagreedtransitionpoint(s)andthedestination.Passenger(s)shallunderstandandabidebyalltheirapplicablelaws,regulations,decreesandtravelregulations.Ifpassenger(s)failtocomplywiththerelevantregulationsandareunabletotaketheflightorarriveattheirdestinations,CSNshallnotbeliableforanylossesincurredasaresult.

4.2.1.2CSNandCSN’sauthorizedagentsprovidepassenger(s)withtheinformationrequiredinprovisions4.2.1.1onlyforthepurposeofprovidingpassenger(s)withconvenienceandassistance.CSNisnotresponsiblefortheaccuracyofthisinformationandtheconsequencesarisingfrompassenger(s)failuretoobtaintheabovedocumentsorvisas,orfailuretocomplywiththeabove-mentionedlaws,regulations,decreesandtravelregulations.

4.2.1.3Passenger(s)shallpresentallexits,entry,healthandothernecessarydocumentsrequiredbylaws,regulations,orders,demandsortravelrequirementsofthecountriesconcerned,andpermitCSNtotakeandretaincopiesthereof.CSNreservestherighttorefusecarriageofanypassengerwhodoesnotcomplywithapplicablelaws,regulations,orders,demandsortravelrequirementsorwhosedocumentsfailtocomplywithrelevantrequirements,orwhodoesnotpermitCSNtotakeandretaincopiesthereof.

4.2.1.4Passenger(s)agreestopaytheapplicablefarewheneverCSN,onGovernmentorder,isrequiredtoreturnapassengertohis/herpointoforiginorelsewhere,owingtothepassenger(s)inadmissibilityintoacountry,whetheroftransitorofdestination.CSNmayapplytothepaymentofsuchfareanyfundspaidtoCSNforunusedcarriage,oranyfundsofthepassengerinthepossessionofCSN.ThefarecollectedforcarriagetothepointofrefusalofentryordeportationwillnotberefundedbyCSN.

4.2.1.5IfCSNisrequiredtopayordepositanyfineorpenaltyortoincuranyexpenditurebyreasonofthepassenger(s)failuretocomplywithlaws,regulations,orders,demandsandtravelrequirementsofthecountriesconcernedortoproducetherequireddocuments,thepassenger(s)shallondemandreimbursetoCSNanyamountsopaidordepositedandanyexpendituresoincurred.CSNmayusetowardssuchexpenditureanyfundspaidtoCSNforunusedcarriage,oranyfundsofthepassenger(s)inthepossessionofCSN.

4.2.2SecurityInspection

Passenger(s)andthebaggageshallundergosafetyandsecurityinspections.Theinspectionscanbecarriedoutinwaysthatincludebutarenotlimitedtotheuseofequipment,useofmanpower,oralinquiryandothersprescribedbythelocalgovernmentorsecuritycheckauthorities.Themethodsofinspectionusedaredeterminedbythegovernment,theairportsoroursolediscretion,regardlessofwhetherthepassenger(s)arepresent,agreeorareinformed.CSNshallnotbeliableforanyphysicalinjuryanddamagetoorlossofbaggageattributabletosuchinspections,unlesssuchinjury,damageorlossarisesfromourwillfulconductorgrosserrors,exceptasotherwiseprovidedbyChina'slawsandinternationalconventions.

4.3Boarding

4.3.1Theclosingtimesofboardinggatesdifferaccordingtoflights.Passenger(s)shallproceedaccordingtotheclosingtimeoftheboardinggatesateachairporttoavoidmissingtheflight.

4.3.2FailtoBoardaFlight

IfapassengerfailstoboardaflightforreasonsnotattributabletoCSN,CSNshallnotbeliableforanylossorexpenseincurredbythepassenger.Ifthepassengerrequestsachangeorrefund,avoluntarychangeorrefundshallbemadeinaccordancewithprovisions8.2or9.2oftheseConditions.Meanwhilethepassengermayberequiredtopayno-showcharge.IfapassengerfailstoboardaflightduetoreasonsattributabletoCSN,aninvoluntarychangeorrefundshallbemadeinaccordancewithprovisions8.3or9.3oftheseConditions.

4.3.3BoardaWrongFlight

Ifapassengerboardsawrongflightandarrivedatadestinationnotshownontheticket,CSNwillprovidefollowingalternativestotheextenttheyareavailable:

a)Ifthereisasubsequentflightfromtheairportthatthepassengerhaveflowntoonthewrongflighttothedestinationshownontheticket,CSNwillmake,forfree,arrangementsforthepassengertoflydirectlyfromtheairportthatthepassengerhaveflowntoonthewrongflighttothedestinationshownontheticket.ThefarehaspaidwillnotberefundednordothepassengerneedtomakeanypaymenttoCSN.

b)CSNwilltransportthepassengerbacktothedepartureairportwhereCSNwillputthepassengeronaflighttothedestinationshownonthepassenger’sticketassoonaspossible.ThefarehaspaidwillnotberefundednordothepassengerneedtomakeanypaymenttoCSN.

c)CSNwillgrantarefundoftheoriginalflightsegmentoftheticketshouldthepassengerrequestterminationofthetravelattheairportthatthepassengerhasflowntoonthewrongflight.

4.3.4CSNorCSN'sauthorizedgroundserviceagentwillinformpassengersinatimelymannerofanychangestotheboardinggateorboardingtime.

4.4JourneyAbortion

Incasethatapassengerrequeststoabortthejourneyforpersonalreasonsafterthecabindoorhasbeenclosed,thecaptainisentitledtorefusethepassenger'srequestwhenthecaptainassessesthatsuchbehaviormaycauseadelayorafurtherdelayoftheflightandconflictwiththeinterestsofotherpassengersonboard,exceptforcertainforcemajeureortheeventofasuddenemergencyoflife-threateningillnessofthepassenger.Passenger(s)whowouldnotcooperateanddisrupttheorderonboardasaresultshallbearthecorrespondinglegalconsequences.

4.5ConductDuringAirTravel

4.5.1GeneralRules

Ifpassenger(s)conductshimself/herselfaboardtheaircraftsoastoendangertheaircraftoranypersonorpropertyonboard,orobstructsthecrewintheperformanceoftheirduties,orfailstocomplywithanyinstructionofthecrew,orbehavesinamannertowhichotherpassengersmayreasonablyobject,CSNreservestherighttotakesuchmeasuresasitdeemsnecessarytopreventcontinuationofsuchconduct,includingrestraintofthepassenger.Passenger(s)maybedisembarkedandrefusedonwardcarriageatanypointandpassenger(s)maybelegallyprosecutedforoffencecommittedonboardtheaircraft.

4.5.2HandlingoftheUnlawfulInterferenceandDisturbanceBehavior

4.5.2.1UnlawfulInterferencereferstotheactthatendangerscivilaviationsafetyortheactactionsthathasnotbeensuccessfullytakentoendangercivilaviationsafety,includingbutnotlimitedto:

a)Illegallyhijackingaircraft;

b)Damagingaircraftinuse;

c)Detainhostagesonaircraftorinanairport;

d)forciblybreakingintoaircraft,airportsoraviationfacilities;

e)Bringingweaponsordangerousdevicesormaterialsintoaircraftorairportsforcriminalpurposes;

f)Usingaircraftinusetocausedeaths,seriouspersonalinjuries,orseriousdamagetopropertyortheenvironment;

g)Spreadfalsemessagesendangeringthesafetyorpassengers,flightcrew,groundstafforpubliconaircraftinairorontheground,atairportorcivilfacilities.

4.5.2.2Disturbancebehaviorreferstobehaviorthatdisruptstheorderoftheairportorcabinbyfailuretoabidebythecodeofconductattheairportorontheaircraft,orfailuretofollowtheinstructionsoftheairportpersonnelorthecrew,includingbutnotlimitedto:

a)Occupationofanypassengerseatoroverheadstowagebinbyphysicalforces;

b)Engaginginphysicalcombatandprovokingtroubles;

c)Usethemobilephonesorotherprohibitedelectronicdevicesinviolationofregulations;

d)Stealing,willfuldamageorunauthorizedmovementoflife-savingarticlesandotheraviationfacilitiesandequipmentorforcedopeningoftheemergencycabindoor;

e)Smoking(includingelectroniccigarettes)oruseofkindlingmaterials;

f)Indecencyorsexualharassmentofanypersonwithinthecabin;

g)Disseminationofobscenearticlesandotherillegallyprintedmaterials;

h)Interferencewiththeperformanceofcrewmembers’duties;

i)Otheractsdisturbingtheorderonanaircraft.

4.5.2.3HandlingProcedures

a)Inaccordancewiththenationallawsandcivilaviationrules,iftheUnlawfulInterferenceandDisturbanceBehaviorfindsthattheactionsofpassenger(s)withinthecabincausesaclearviolationofapplicablelaws,CSNshallmakenecessarymeasurestostop,subdueorrestrainthepassenger(s)andrequirethemtoleavetheaircraftbeforetakeofforafterlanding.CSNhavetherighttoclaimfordamagesbasedontheconductofthepartiesinvolved.

b)Forpassenger(s)whodisturbtheorderintheaircraftorcivilaviationtransportation,jeopardizethepersonalandpropertysafetyofpassengersandcrewmembers,endangertheflightsafetyorpublicsafety,donotlistentothecrew'sdissuasionsorwarnings,setoffthesmokealarmsduetosmoking,orimpedetheperformanceoftheirdutiesbythecrewmembers,CSNwillcallthepolicetodealwiththematterwhennecessaryandhanditovertothepublicsecurityauthoritiesorthejudicialauthorities.

4.5.3Inordertomaintaingoodorderonboard,ensureflightsafetyandprotecttheportraitrightsofothers,donottakephotosorvideosofothers(otherpassengers,crewmembers,etc.)withouttheirconsent.

4.5.4ForbiddenUseandRestrictionsonPortableElectronicDevices(PED)

4.5.4.1GeneralRules

a)TheuseofPortableElectricalDevicesthatmeettherequirementsisallowedduringflightsonCSN.

b)Incourseofflight,PEDcellularmobilecommunicationfunctions(voiceanddata)mustbeturnedOFF.ForPEDswithairplanemodefunction,usingWIFIandBluetoothfunctionisallowedbutairplanemodeshallbeactive/turnedON(i.e.,turningoffcellularmobilecommunicationfunction).

c)Duringtheflight,ifelectronicdisruptionhasbeenfoundandthecrewmembersdoubtthatsuchinfluencecomesfromoperatedportableelectronicdeviceonboard,crewmembershavetherighttorequiresuchoccupantstoturnofftheportableelectronicdevices.Casesofgrossviolationshallbereferredtolocalpoliceauthorityorjudicialorgan.

4.5.4.2RequirementsfortheuseofPED

a)Theelectricaldevicesthatallowedtobeusedduringthewholeflight,includebutnotlimitedto:

1)Portabletaperecorder;

2)Hearingaid;

3)Heartpacemaker;

4)Electronicshaver;

5)Life-sustainingelectricalequipment(devices)thatdonotaffecttheaircraft’snavigationandcommunicationsystem.

b)ThePEDdevicesthatareprohibitedforusein-flight,includebutarenotlimitedtothefollowing:

1)Mobilecommunicationdeviceswithoutairplanemode(deviceonlyequippedwithcellularmobilitycommunicationfunction,includebutarenotlimitedtomobilephones,watchesprovidedwithmobilephonefunctions);

2)satellitephone;

3)Walkie-talkie.

4)Remotecontroldevice(remotecontroltoyandotherelectricalequipmentwithremotecontroldevice).

c)Infollowingflightphases,itisforbiddentouseotherportableelectricaldevicethanthoseelectricaldevicesthatareallowedforuseduringflight:

1)Within20minutesafteraircrafttakeoff,andwithin30minutespriortolanding;

2)Flightphaseinlowvisibility.

4.5.4.3TheRequirementsofStorage,Safekeeping,andEmergencyOperationonPED

a)LargePEDdevices(thathavethesumoflength,widthandheightofitscontoursizeabove31cm,suchasportablecomputers,PADs,etc.)shallbesafelystowedsothatnoriskisarisenintheturbulence,impact,oremergencyevacuation.

b)SmallPEDdevices(thesumofthelength,width,andheightofitscontoursizebeloworequalsto31cm,suchase-bookandmobilephone,etc.)isjustsubjecttoappropriatesecuringmethodbythepassenger(s).

c)PEDaccessory(forexample:headsetandrechargewire)shallbesafelystowedduringcriticalflightphases,suchasaircrafttaxiing,takeoff,descending,andlanding,andcannotobstructemergencyevacuationinemergencycondition.

d)TheelectricalpowerofPEDinpersonalbaggageoroverheadcompartmentshallbeturnedoff.

4.5.4.4ProhibitedUseofPowerBanks

Thepowerbanksshouldbeturnedoffintheaircraft.Usingandchargingthepowerbanksisprohibitedintheaircraft.

4.5.5Non-SmokingFlights

AllCSNflightsarenon-smokingflights.Smokingcigarette,electroniccigaretteandsimilarproductisprohibitedinallareasoftheaircraft.

4.5.6RestrictiononAlcoholicDrinks

Whileaboardaircraft,passengersarenotallowedtoconsumeanyalcoholicdrinksotherthanthoseprovidedbyCSN.

4.5.7CompulsoryUseofSeatBelts

4.5.7.1Whenpassengersareseatedontheaircraft,passengershavetheobligationtofastentheirseatbeltduringtheentireflight.

4.5.7.2Aninfantmaybecarriedbyanadultoruseaninfantseatbelt.

5.1RefusalofCarriage

CSNshallretaintherighttorefusetransportonanypassengerforthefollowingconditions:

5.1.1Passengerswhoviolateorfailtocomplywithrelevantlaws,regulationsandsafetyrequirementsofCSN:

a)Passenger(s)whoareinviolationofanyapplicablelaws,regulations,orordersofthecountryorregiontobeflownfrom,through,toorover.

b)Passenger(s)whorefusetosubmittosecuritycheckscarriedoutbygovernments,airportsorCSN.

c)Passenger(s)whorefusetopresentvalidIDormayberepatriatedinthemiddleoftheflightbecausetheconnectingflightisnotbooked

d)PassengerswhohavenotcomplywiththeregulationsofCSNordonotfollowcrewmembers’arrangementandpersuasion.

e)Passenger(s)whorefusetocomplywiththeexit-seatrestrictionsestablishedbycrewmembers,authorizedstaffsorthecarrier.

f)DisabledPassenger(s)whoshallonlybeseatedinexitseat.

g)Passengerswhoarenotinapositiontoprovethattheythepersonreferredtointhe‘PassengerName’boxontheticketsoronthetraveldocument.

h)Passenger(s)whoarequalifiedindividualswithdisabilities,butthenumberofsuchpersonscarriedontheflighthasreacheditsrestrictednumber.

i)Passenger(s)whohavespecialstenchorspecialquirksthatmaycausediscomforttootherpassengers;

j)Passenger(s)whomayendangerthesafetyofanaircraft,orpassengerswithwords,motivesoractionsthatthreatenflightsafety

k)Passenger(s)whoaredrunk,orunabletocontroltheiractions,orlikelytocauseharmtootherpassengersorthemselves,orhaveviolenttendenciestowardsothersandmayaffectthesafetyofothersandproperty.

5.1.2OtherpassengersspecifiedbyCSN:

a)Newbornbabieslessthan14daysofageandprematurebabieslessthan90daysofage(Gestationalageof28weeksandlessthan37weeks),orinfantswithoutanadultaged18yearsorolderaccompanied.

b)Pregnantwomenmorethan36weeks,orpregnantwomenwhoseduedateisnearbuttheexactdatecannotbedetermined,butwhoareknowntohavemultiplebirthsorareexpectedtohavebirthcomplications,orpregnantwomenwhohavegivenbirthinthepast7days.

5.2Restrictedcarriage

Passengerssubjecttocarriagerestrictionsinclude:injuredpassengers,children/infantsaccompaniedbyadults,unaccompaniedchildren,pregnantwomen,stretcherpassengers,etc.

5.2.1Injuredpassengerswithoutamedicalcertificateoffitnessforairtravelwhosufferfromanyofthefollowinginjuries,excludingcaseswherespecialarrangementsaremadewiththeconsentofthecompanyinordertosavelives.

a)Unstablecardiovascularandcerebrovasculardiseases:

1)Passengerwhohasexperiencedangioplastysurgery,coronarybypasssurgeryandotherthoracicheartsurgeriesinthepast10days.

2)Passengerwhohasexperiencedsevereheartfailure,amyocardialinfarctionormyocardialinfarctionwithheartfailureoccurringwithinsixweeksaftermyocarditis,recentfrequentepisodesofangina.

3)Passengerwhohasexperiencedsevereheartvalvedisease.

4)Passengerwhohasexperiencedhypertensionwithsystolicpressureexceeding180mmHganddiastolicpressureexceeding120mmHg.

5)Passengerwhohasexperiencedacerebrovascularaccident(cerebralinfarction,cerebralhemorrhage,etc.)inthepast14days.

6)Passengerwhoisintheacutestageofencephalitis.

7)Passengerwithseverehemoptysis,hematemesis,bleedingandmoaningsymptoms.

b)RespiratoryDiseases

1)Passengerwhoserespiratoryfunctionisaffectedwithseverebronchialasthma,cavitarypulmonarytuberculosis,emphysema,pulmonaryinsufficiencyandheartdisease,largemediastinaltumors,congenitalpulmonarycysts.

2)Passengerwhohasexperiencedrespiratorydiseaseswithsignificantrespiratorydistressatrest.

3)Passengerwhohasexperiencedspontaneouspneumothoraxandexudativepleurisywithrespiratorydysfunctionrecently.

c)DigestiveDiseases

1)Passengerwithgastrointestinalbleedingintheperiodofbleedingactivity.

2)Passengerwithacuteappendicitis,gastrointestinalulcerdiseasewithdeepulcers,herniamasswithalargeherniasacandhasahistoryofincarceration,acuteintestinalobstruction,abdominalorganortissueinjuryaccompaniedbyairaccumulation.

3)Passengerwhohasexperiencedlaparoscopicsurgeryinthepast4daysoropenabdominalsurgeryinthepast10days.

d)SkeletalDiseases

1)Patientswithopenfracturesoropeninjuries,withoutsecuredinplasterorfixator,inbonetractionstatus,ortypeofbonetractionrequired,fixationwithinflatablesplints.

2)Passengerwhohasexperiencedsurgeryforfracturesfixedinplasterinthepast24hoursmayunfitforless-than-2hoursairtravel,inthepast48hoursmayunfitforover2hours’airtravel.

3)Passengerwhohasexperiencedsurgeryforcorrectivejawsurgery.

e)BloodDiseases

1)Passengerwithhemoglobinlevelsbelow75g/L.

2)Passengerwhohasexperiencedonsetofsicklecellanemiainthepast10days.

f)EyeDiseases

1)Passengerwhohasexperiencedcongenitalcataractsurgerywithin6days(anteriorchamberbubblemaintainedanteriorchamber)orothercataractsurgerywithinthepast24hours.

2)Passengerwhohasexperiencedcorneallasersurgerywithinthepast24hours.

3)Passengerwhohasexperiencedgeneraleyesurgery,cornealtransplantationsurgeryorrepairsurgeryforpenetratingocularinjurywithinthepast6days

4)Passengerwhohasexperiencedretinaldetachmentoperationsurgerywithinthepast14days

5)Passengerwhohasexperiencedvitrectomytypeofsurgery,inwhichusingSulphurHexafluoride(SF6)isunfitforairtravelwithin14days.PassengerusingPerfluoropropane(C3F8)isunfitforairtravelwithin6weeks.

g)ENTDiseases

1)Passengerwhohasexperiencedtonsillectomyormiddleearsurgeryinthepast10days.

2)PassengerwithsevereotitismediaaccompaniedbyblockedEustachiantubes.

3)Passengerwithseveresinusitiswithnasalobstruction,orEustachiantubeventilationdisorders.

4)Passengerwhoseearandnosehasacuteexudativeinflammation.

h)NeuropsychiatricDisease

Passengerwithneuropsychiatricdiseaseinastateofillness,orpatientwithepilepsywhoareunaccompaniedbyahealthcareprofessional,orepilepticpatientexperiencedamajorseizureinthepast24hours.

i)InfectiousDisease

Passengerwithinfectiousdiseasethatposesathreattothehealthofotherpassengersorcrewmembers,orpassengerwiththeinfectiousdiseasewhichiswithinthestatutorycompulsoryisolationperiodofthecountryandthestatutorycompulsoryisolationperiodofthedestinationcountry(internationalairline)

Note:SevereacuterespiratorySyndrome(SARS),whichisadirectthreat,spreadseasilyinthecabinenvironmentandcancauseseriousconsequences;Forexample,thecommoncoldiseasilytransmittedinthecabinenvironment,butdoesnotleadtoserioushealthconsequences,andAIDShasveryserioushealthconsequencesbutdoesnoteasilyspreadinthecabinofanaircraft,andisnotadirectthreat.

j)Passengerwhohasexperiencedsurgeryandwhoseairtravelmaybeharmfultothemselves.

Note:Exceptforsimplecosmeticsurgery(suchasdoubleeyelidsurgery),minortraumasurgery(suchascystdrainage,limbssutures,etc.),andpassengerswithasinglelimbfractureandgoodrecovery.

k)OtherInjuriesandSituations

1)Passengerinpost-emergencyshock,acoma,orsufferingfromintracranialhypertension,atraumaticbraininjury,oraskullfractureaccompaniedbyacomaorirregularbreathing.

2)Passengerwhorequiredmedicalattentionduringtheflightorwhoneedtousemedicalequipmenttostayfitfortheflight(e.g.stretcherpassengers,passengerswhoneedtouseaportableoxygenconcentratorthroughouttheflight).

3)Passengerwithpost-divingdecompressionsickness.

4)Passengerwhoappearstobeorarepoisoned.

5)Passengerwhorequiresintravenousinjection(s).

6)Passengerwhoissufferingfromotherdiseasesthatareconsideredmedicallyunsuitabletotravelbyair,ormaydeteriorateduringairtravel.

5.2.2Forinjuredpassengerswhodonothaveamedicalcertificateoffitnessforairtravelissuedbyadoctorinprovisions5.2.1,shalltruthfullyinformCSNandpresentrelevantmedicalcertificatessuchasdiagnosiscertificateanddischargecertificate.CSNwillassesswhetherthepassengerisfittoflyandmakearrangementsforcarriage.

5.2.3Infantsandchildrenunderfiveyearsoldmustbeaccompaniedbypassenger(s)whotravelinthesameclassofservice,andover18yearsoldwithfullcapacityforcivilconductandtheabilitytoescort.Thereisalimittothenumberofchildrenandinfantsthatcanbeaccompaniedbyeachpassenger.

5.2.4CSNonlyacceptspassenger(s)whoareatleastfiveyearsoldandundertwelveyearsoldasunaccompaniedminors.UnaccompaniedminorservicemustapplytoCSNinadvanceandproceedtoassociatedproceduresbeforetheyareallowedtotravel.

5.2.5Passenger(s)whoapplyforstretcherservicemustbeaccompaniedbypassenger(s)whotravelsinthesameclassofservice,andover18yearsoldwithfullcapacityforcivilconductaswellastheabilitytoescort.

5.2.6Pregnantwomenwhoareatleastmorethan32weekspregnantbutlessthan36weekspregnantshouldpresentapregnancytestreportoratrueandvaliddiagnosiscertificatewithadoctor'ssignatureornamestampindicatingthenumberofweeksofpregnancy,andsignarisknotificationletter,andthereportorcertificateshouldbeissuedwithin30daysbeforetheflight.

5.2.7Ifpassenger(s)haveanyofthefollowingsituations,theyarerequiredtoissueamedicalcertificateorcertificateofdiagnosisapprovedbyCSNbeforepurchasingaticketandtakingaflight:

a)Passenger(s)whoaretravellingwithprematureinfantincubators.

b)Passenger(s)whocarryacompliantportableoxygenconcentrator(POC)thatisrequiredforuseinflightandisphysicallyabletotravel.

c)Passengersapplyingforstretcherservice.

d)Passenger(s)whotravelbyairwillbedangeroustotheirhealthstatusorrequiredspecialmedicalcareinflight,includingmedicalconditionsnotmentionedinProvisions5.1.2and5.2.1butwhichmayoccurduringtheflightandleadtoundesirableimpactsonthehealthofthepassengersandthesafetyoftheflight.

e)Passenger(s)whosufferfromaseverecontagiousdiseasebuthavetakenprecautionarymeasurestopreventinfectingothers.

f)MentalpatientswhoareconsideredstablebylicensedmedicalinstitutionsormedicalstaffrecognizedbyCSNandaresuitableforairtravelaftertakingcertainmeasures.

g)WhereCSNhasreasonablegroundstobelievethatpassengerswithdisabilitycannotsafelycompleteairtravelwithoutmedicalassistanceduringtheflight.

5.2.8MedicalcertificatesorcertificatesofdiagnosismentionedatProvisions5.2.15.2.25.2.6and5.2.7approvedbyCSNthatrefertodiagnosesofapatient'sconditionissuedbyamedicalinstitutionatthesecondclassandabovelevel,signedbyadoctorofthatinstitutionandhavereceivedanofficialstampoftheofficialdocuments.Whencheck-inorboarding,thepassenger(s)mayberequiredtoproviderelevantmedicalcertificate.ForspecialrequirementsrelatedtomedicalcertificatesorcertificatesofdiagnosisapprovedbyCSN,suchasthetimeofissue,pleasecontactCSNformoreinformation.

5.3TreatmentswhenCarriageRefused

Forpassenger(s)beingrefusedtransport,CSNwillproceedinaccordancewiththefollowingprovisions:

5.3.1Passenger(s)beingrefusedtransportpursuanttoProvisions5.1.1f)andh)shallbesubjecttoinvoluntaryrefundorchangeofthepurchasedticketsaccordingtoProvisions8.3and9.3.

5.3.2Passenger(s)beingrefusedtransportpursuanttoProvisions5.1.1g),CSNreservestherighttodetainitsticketifnecessaryandreporttotherelevantauthorities.

5.3.3Passenger(s)beingrefusedtransportpursuanttoProvisions5.1.25.2.1shallbesubjecttoinvoluntaryrefundaccordingtoProvisions9.3wheneligible.

5.3.4Exceptasotherwiseprovidedabove,passengersshallbesubjecttovoluntaryrefundaccordingtoProvisions9.2.

5.4Passenger(s)mustunderstandthepossiblerisksofexperiencingsuddenillnessesduringflightandbearanysubsequentliabilitiesthereof,includingthecostsincurredbyairlinesoflandingatadiversionairport.Incaseofdiversion,relevantticketcouponshallbetreatedasused.Forpassenger(s)whoareawarethattheirsituationmakesthemunsuitabletofly,orpassengerswhosephysicalandmentalconditionsrequiringspecialcare,butwhoviolatetheconditionsofthiscontractbyconcealing,deceiving,ormisleadingothersoftheirsituation,CSNreservestherighttopursuelegalresponsibilityofthepassenger.

6.1GeneralRules

BaggagecarriedbyCSNisclassifiedascheckedbaggageandun-checkedbaggagebasedontheresponsibilityoftransportation.Fordetailsofbaggagesizerequirements,freebaggageallowance,excessbaggageandspecialbaggagetransportationandchargingstandards,pleaserefertotheCSNBaggageRules.

6.2ItemsUnacceptableasBaggage

6.2.1Dangerousgoods,exceptthosepermittedbyDangerousGoodsTransportationRegulationsofChinaCivilAviationandCSN’sregulations,areforbiddentobecarriedeitherascheckedorun-checkedbaggage:

a)Explosives,suchasfireworks,firecrackers,ammunition,confidentialbagsorboxescontaininglithiumbatteriesorpyrotechnicsubstances,etc.;

b)Gases,includingflammablegases,non-inflammableandnon-toxicgases,toxicgases,suchasliquefiedgas,teargas,pepperspray,etc.;

c)Flammableliquids,suchasalcohol,paint,etc.;

d)Flammablesolids,substancesliabletospontaneouscombustion;substanceswhich,oncontactwithwater,emitflammablegases,suchasmatches,magnesiumpowder,whitephosphorus,yellowphosphorus,etc.;

e)Oxidizingsubstancesandorganicperoxides,suchasbleachingpowder,hydrogenperoxide,peraceticacid,etc.;

f)Toxicsubstanceandinfectioussubstances,suchasrawpaint,toxicpesticides,heroin,virussamples,etc.;

g)Radioactivematerial,suchasradioisotopes,radiochemicalreagents,etc.;

h)Corrosivesubstances,suchasacid,alkali,wetbattery,mercury,etc.;

i)Miscellaneousdangeroussubstancesandarticles,includingenvironmentallyhazardoussubstances,suchasthreateningorirritatingsubstances,itemsthatareeasytostaintheaircraft,andlithiumbatteriesrecalledbymanufacturerswithsafetydefects.

6.2.2Itemsprohibitedbyanyapplicablelaw,regulationororderofthecountryoforigin,destination,transitionpointoroverflight.

6.2.3Itemsofwhichtheweight,dimensions,configurationornaturemakethemunsuitableforcarriageconsideredbyCSN.

6.2.4Liveanimals,exceptaspetsandservicedogsthatmeetCSN’srules.

6.2.5Firearmsandammunition,includingallkindsofsimulatedtoyguns,gun-typelightersandothertypesofoffensiveweapons,ammunition,ordnance,policeequipment(suchaselectricbatons,electricshockdevices,etc.)andimitationoftheaboveitems,controlledknives,exceptthoseapprovedorauthorizedbythecompetentauthoritiesoftherelevantcountries.

6.2.6Lightersandmatches.

6.2.7Lithiummetalbatteriesthatcontainlithiumthatexceed8grams,lithiumionbatteriesthatrateenergyexceed160Wh.Equipmentpoweredbylithiumbatteriesandsparebatteriesthatunclearlylabelledornotforpersonaluse.

6.2.8Lithiumbattery-poweredelectronicvehicles,includingthosebatteriesareremoved.Suchvehiclesrefertomobilityaidspoweredbylithiumbatteriesthatcarrypeople,whichincludesbutnotlimittoairwheel,solowheel,hoverboard,mini-Segway,balancewheel.

6.2.9Anyitemthatastrangeraskstocarryforhim/her.

6.3ItemsUnacceptableasCheckedBaggage

Thefollowingitemsarenotallowedtobetransportedascheckedbaggage:

a)Allsparebatteries,includinglithiumbatteries,non-spillablebatteries,nickel-metalhydridebatteriesanddrybatteries.Anybatterywhoseprimarypurposeistoprovideelectricalenergytoanotherdeviceshallbeconsideredasasparebattery(e.g.powerbanks)；

b)Electronicsmokingdevices(e.g.e-cigarettes).

6.4ItemsUnsuitableasCheckedBaggage

Thefollowingitemsthatrequirepersonalcarearenotsuitabletobecarriedascheckedbaggageorplacedincheckedbaggage,whereastheyshouldbebroughtintothecabinasuncheckedbaggage.Ifsuchitemsincludedincheckedbaggagearelostordamaged,CSNisliableforthemonlyascommoncheckedbaggage.

a)Fragileoreasilydamageditems,suchasphotography,videooropticalequipment,clocks,porcelain,etc.;

b)Perishableitems;

c)Valuables,unique,irreplaceableorsimilaritems,suchascash,valuabletickets,jewelry,preciousmetalsandtheirproducts,antiquecalligraphyandpaintingandsamples,familyheirloom,keys,etc.;

d)Importantdocuments,materialsandbooks,securitiesornegotiableinstruments;

e)Travelingdocuments;

f)Medicalcertificates,X-rayfilms,orthoticsorsurgicalstents;

g)Prescribeddrugsthatneedtobetakenregularly.

6.5ItemswithLimitationonCarriage

6.5.1CSNhasstrictquantityrestrictionsandpackagingrequirementsforthecarriageoffollowingitems.TheymaybeacceptedascheckedbaggageonlyinaccordancewithCSN’sregulationsandwiththeconsentofCSN.

a)Precisioninstrumentsandelectricappliancesshallbetransportedascargo.Iftransportedascheckedbaggage,suchitemsmustmeetthefactorypackagingorsimilarpackagingstandardsandthefreebaggageallowancewillnotapplytosuchitems.

b)Sportingequipment,includingfirearmsandammunitionforhuntingandsportingpurposes.ThetransportationofsuchfirearmsandammunitionshallbeinaccordancewithapplicablelawsandregulationsaswellasCSN’srules.

c)Sharpandbluntobjectsotherthancontrolledknives,suchasswords,knives,handicraftknives,kitchenknives,fruitknives,tableknives,scalpels,scissors,steelfiles,axes,sticks,hammersandothersimilararticlesbelongingtoantiquesortouristsouvenirs,etc.;

d)Dryiceforpackagingfreshitems;

e)Alcoholicbeverage,liquidshand-carriedbypassenger(s);

f)Diplomaticenvelopes,confidentialfiles;

g)PetsorservicedogsthatmeetCSN’srules;

h)Electricwheelchairsusedbypassengersduringairtravel;

i)Baggagewithirregularsizeanddimension(notincludescertaintypesofspecialbaggagesuchassnowsledding).

6.5.2Seat-takingBaggage

ItemsthataretoobigortooheavytomeetCSN'suncheckedbaggagerequirementsshouldbetakenintothecabinasseat-takingbaggage.Suchitemswillbechargedforextrafeesseparatelyandwillbekeptbythepassenger(s).

6.5.3Freshandperishableitems

Freshandperishableitemsarethosethatwilllosetheirintrinsicpropertiesorqualitiesandthuscannotperformtheirintendedfunctionswithoutmeetingtheirrequiredstorageconditions.Itemsincludedaremedicines(vaccinesandpharmaceuticals),electroniccomponents,fruits,vegetables,meat,fish,seafood,dairyproducts,flowers,pastriesandotheritemsvulnerabletounsuitablestorageconditions.Freshandperishablegoodsmusthaveappropriatepackaging,andthepackagingmustnotcontainliquidsubstancessuchaswater;Theouterpackagingofitemsthatareafraidofpressureshouldbestrongandresistanttopressure;Thereshouldbeairholesonthepackagingofarticlesrequiringventilation;Containersforrefrigerateditemsshouldbetight.

6.5.4Aquaticproducts

Aquaticproductsareonlyeligiblefortransportationondomesticflights.Thepackagingmaterialsofaquaticproductsshouldbecorrugatedcartons,foamboxes,plasticbags,tapeandotherauxiliarymaterials.Thepackagingshouldbesecuredwithnoleaking,emissionofundesirableodor,andwillnotdamagethepassengers'baggage,aircraftfacilities,equipmentandothercargo.Thepackagingshouldwithstandsuddenchangesintemperatureandpressureandmusthaveacertaincompressivestrengthtoensurethatitwillnotbedamagedduringnormalairtransportation.

6.5.5Dryice

Nomorethan2.5kgofdryiceperpassengerisallowedforthepreservationofliveitems.Dryicepackagesshouldhaveairholes,andwhenusedascheckedbaggage,thebaggageshouldbelabeled"solidcarbondioxide"or"dryice",andthenetweightofdryiceorindicatedthatitsnetweightdoesnotexceed2.5kg.

6.5.6Mercurybarometerormercurythermometer

Eachrepresentativeofagovernmentweatherbureauorsimilarofficialagencymaycarryonlyonebarometerorthermometer,mercuryfilledasuncheckedbaggage,anditmustbepackedinastrongouterpackaging,whichwillpreventtheescapeofmercuryfromthepackage.

Medicalorclinicalthermometerswhichcontainsmercurycanonlybetransportedascheckedbaggage.Onepersoncancheck-inonlyonesuchthermometerinitsprotectivecase.

6.5.7ElectronicdevicesandSparebatteries

6.5.7.1Passengerscarryingportableelectronicequipmentpoweredbylithiumbatteriesarerequiredtomeettheprincipleofpersonaluse,andsparebatteriesmustbecompatiblewiththeportableelectronicequipment.

6.5.7.2Portableelectronicequipmentandsparebatterieswithlithiummetalbatteriesthatcontainlithiumthatdonotexceed2grams,orlithium-ionbatteriesthatrateenergydonotexceed100Wh,arenotrequiredtobedeclared.Eachpersonmaybeallowedtocarryamaximumof15portableelectronicdevicesandnomorethan20sparebatteriesasun-checkedbaggage.

6.5.7.3Portableelectronicequipmentandsparebatteriesthatcontainlithiummetalbatteriesthatexceed2gramsbutnotexceed8grams,orlithium-ionbatteriesthatrateenergyexceed100Whbutdonotexceed160Wh,arerequiredtobedeclaredatthetimeofcheck-inorboarding.Suchkindoflithiummetalbatteriesareonlypermittedforuseinportablemedicalelectronicdevices(PMED),andsparebatteriescanonlybecarriedin2piecesandonlyasun-checkedbaggage.

6.5.7.4Ifthelithiumcontentofthelithiummetalbatteryexceeds0.3g,ortheratedenergyofthelithiumionbatteryexceeds2.7Wh,theelectronicdeviceinthecheckedbaggagemustbecompletelyturnedoff(notinsleeporhibernationmode)andprotectedagainstdamage,andthedevicemustbepreventedfromaccidentallystarting.

6.5.8ElectronicWheelchairs

6.5.8.1Forelectricwheelchairsorwalkersequippedwithlithiumbatteries(hereinafterreferredtoaselectricwheelchairs),passengersshouldcontactCSNinadvanceandprovidethemodelinformationoftheinstalledbatteryandthemanufacturer'soperatinginstructions.BatteriesmustmeetalltestrequirementsoftheUnitedNationsManualofTestsandCriteria,PartIII,Section38.3.

6.5.8.2Ifthebatterydesignissufficientlyprotectedagainstdamagetothebatteryandcanbesecurelysecuredtotheelectricwheelchair,thebatterypolesmustbeprotectedagainstshortcircuits(e.g.thebatteryisenclosedinabatterycase),thecircuitcanbedisconnectedaccordingtothemanufacturer'sinstructions,andtheelectricwheelchaircanbetransportedascheckedbaggage;Ifthedesigndoesnotprovideadequateprotectionforthebattery(forexample,thebatteryissimplyexternalorcannotbesecurelysecuredwithoutanadditionalprotectivecase),thepassengershouldremovethebatteryashandluggageaccordingtothemanufacturer'sinstructions,andthebatteryremovedfromthewheelchaircannotexceed300Wh.

6.5.8.3Eachpassengercancarryamaximumofonesparebatterynotexceeding300Wh,ortwosparebatteriesnotexceeding160Wheach,ashandluggage.Batteriesusedashandluggagemustbeprotected,suchasplacingeachbatteryinaprotectivecase.

6.6RighttoRefuseCarriage

CSNmayrefusetocarrythepassenger'sbaggageforanyofthefollowingreasons:

6.6.1Ifthesize,weightorquantityofuncheckedbaggageexceedsthestandardsetbyChinaSouthernAirlines,passengersshouldtaketheinitiativetocheckinatthecheck-incounterorself-servicebaggagedeliveryequipmentinadvance.ThestaffatBoardinggatewilltransfertheuncheckedbaggagetocheckedBaggageifexceedingthestandard,andtheneedtore-checkthesecuritymaycausethefailuretoarriveonthesameplane,CSNisnotresponsibleforthepossiblecostsandlosses.

6.6.2CSNmayrefusetocarryorcontinuetocarryapassenger'sbaggageifitcontainstheitemslistedinProvision6.2,orifthecheckedbaggagecontainstheitemslistedinProvision6.3or6.4.

6.6.3CSNmayrefusetocarryapassenger’sbaggageifthepassengerhascarriedtheitemslistedinProvision6.5andhasfailedorrefusedtocomplywiththeconditionsofcarriageforCSN.

6.6.4UnlessadvancearrangementsforitscarriagehavebeenmadebyCSN,excessbaggagemaybetransportedwithasubsequentflight.

6.6.5Baggagethathavenotbeenthroughsecuritycheck.

6.6.6Baggagewhoseouterpackingorcontentsdonotmeettherequirementsfortransportattheoriginalpoint,transitionpointordestinationpoint.

6.6.7Thecarriageofapassengerorpassenger'sbaggageviolatesanyapplicablelaw,regulationororderofthecountryoforigin,destination,transitionpointoroverflight.

6.6.8Thecarriageofpassenger(s)orbaggagemayendangeroraffectthesafety,health,convenience,comfortofotherpassengersorcrewmembers.

7.1GeneralRules

7.1.1Theflighttimeor/andaircrafttypespecifiedintheflightscheduleissubjecttochangebetweenthedateofitspublicationandthedateonwhichthepassengeractuallycommencesthetrip,andCSNdoesnotguaranteesuchflighttimeoraircrafttype,andsuchflighttimeoraircrafttypedoesnotformpartofthecontractofcarriagebetweenCSNandthepassenger.

7.1.2CSNwilltakeallmeasuresthatcanbereasonablyrequiredtoavoidflightdelay,cancellationanddiversionofflight.IfCSNhavetakenallmeasuresthatcanbereasonablyrequiredoritisimpossibletotakesuchmeasures,unlessotherwiseprovidedforinChineselawsandinternationalconventions,CSNwillnotbeliableforanylossescausedtothepassenger,oranyfurtherlosscausedbythepassenger'sfailuretotakeappropriatemeasures.

7.2Servicesafterflightdelays,cancellationsanddiversions

7.2.1Ticketingservice

Iftheflightiscancelled,delayedatdeparture,earlydeparturedordiverted,ortheconnectingtimeofthepassenger(s)immediateconnectingflightisrenderedshorterthantheminimumconnectingtimeduetoflightdelays,CSNwillundertaketheinvoluntarychangesandinvoluntaryrefundsprocedureforthepassenger(s)inaccordancewithProvision8.3or9.3respectivelyasvalidatingcarrier.

7.2.2Informationservices

Iftheflightisearlydepartured,delayedorcancelledatdeparture,CSNwillprovideyouwithflightstatusinformationaccordingtotheprocedure.

7.2.3Mealsandaccommodationservices

7.2.3.1IftheflightisdelayedorcancelledatdepartureduetothereasonsattributabletoCSN,CSNwillprovidewithmealsandaccommodationservicesaccordingtotheprocedures.

7.2.3.2IftheflightisdelayedorcancelledatdepartureduetoreasonsnotattributabletoCSN,CSNwillhelparrangemealsandaccommodations,butwillnotberesponsibleforallrelatedexpensesincurred.

7.2.3.3CSNwillprovidemealsoraccommodationsiftheflightisdelayedorcancelledatdepartureintheagreedtransitionpointortheflightisdiverted.

The‘delayatdeparture’referredtoinProvision7.2.3meanstheactualdeparturetimeoftheaircraft(i.e.thewheelblockshavebeenremoved)exceeds15minuteslaterthantheflightscheduleddeparturetime,excludingthecasewherethedeparturetimeoftheflightislaterthantheoriginalplanneddeparturetimeduetotheadjustmentoftheflightplan.

The‘cancellation’meansthesituationwheretheflightplansterminateduetoanticipatedflightdelaysorthedelaysresultintheterminationoftheflightplans,notincludingcaseswheretheflightoccursscheduledchangeorterminatedbyotherreasons.

7.2.4CompensationforFlightDelaysonArrival

IftheflightisdelayedonarrivalduetothereasonsattributabletoCSNsuchasmaintenance,flightscheduling,crew,etc.,CSNwillprovidecompensationtopassengersbasedontheactualdelaytime.

7.2.4.1￥200RMBperpassengerwillbecompensatedforflightsdelayedonarrivalbyormorethanfourhoursbutlessthaneighthours.

7.2.4.2￥400RMBperpassengerwillbecompensatedforflightsdelayedonarrivalbyormorethaneighthours.

The‘flightdelayonarrival’referredtoinProvision7.2.4meansthearrivaltimeoftheaircraftarriveatthedestinationgate(i.e.thewheelblockshavebeenplaced)exceeds15minuteslaterthanthescheduledarrivaltime,excludingthecasethatduetoflightschedulechangeleadingtotheflightarrivaltimelaterthantheoriginalplannedarrivaltime.

7.2.5CSNshallprovideserviceswhereflightdelays,cancellationsanddiversionsoccurasspecifiedinProvision7.2forpassengers.CSNshallassumenofurtherliability,unlessotherwiseprovidedinothercompulsoryandprohibitorylawsoradministrativeregulations,inwhichcase,theabove-mentionedlawsorregulationsshallapply.

8.1GeneralRules

8.1.1Ticketchangeshallbeconductedwithinthevalidityperiodoftheticket.

8.1.2Passenger(s)shallcontactthevalidatingcarrieroritssalesagentforticketchange.

8.2VoluntaryChange

8.2.1Voluntarychangemeansthatapassengerrequestsforachangeintheticketforthepassenger(s)ownreasons.

8.2.2Ifapassenger,afterpurchasingaticket,requestsavoluntarychange,CSNanditssalesagentsshallhandletherequestontheconditionthatthereareseatsavailableandinaccordancewithconditionsoftheuseofticket.Atthetimeofthechange,thefare,taxes,feesandchargeswillbecalculatedagainaccordingtotheconditionsofuseofticket.Forthechargeofchangefee,thedomesticticketchangefeeshallbechargedaccordingtotheticketuseconditionscorrespondingtoeachflightsegment,whiletheinternationalticketchangefeeshallbechargedaccordingtothestricterticketuseconditionsofeachflightsegment.

8.3InvoluntaryChange

8.3.1Ifapassengerneedstochangetheticketduetothefollowingcircumstances,CSNanditssalesagentscangrantinvoluntarychangeoncetotheticketforpassenger’sflightandpassenger’simmediateconnectingflight,withoutanyticketchangefeecharged.

a)Underthecircumstanceswherepassenger’sflightdelaysordepartsearlierthanscheduled,cancelled,reroutingortheclassofservicechanges,orthecarrierwasunabletooperatetheoriginalflightduetoreasonsattributabletoornotattributabletoCSN,passengerneedstochangetheticket.

b)Underthecircumstanceswherepassenger’sflightisdelayedonarrivalandtheconnectingtimeofthepassenger(s)immediateconnectingflightisrenderedshorterthantheminimumconnectingtime,passengerneedstochangetheticket.

IfapassengertravellingwithCSN’sflightrequestsinvoluntarychangeduetoabove-mentionedreasons,notattributabletoCSN,CSNwill,takingintoaccountthereasonableneedsofthepassenger,giveprioritytothepassengeronaCSNflightwithavailableseats,or,aspermittedbytheconditionsofuseoftheticketandwiththeconsentofthepassengerandthecarrierconcerned,conductanendorsementandtransportthepassengertothedestinationorstopoverpoint.

IfapassengertravellingwithCSN’sflightrequestsinvoluntarychangeduetoabove-mentionedreasonsattributabletoCSNwill,takingintoaccountthereasonableneedsofthepassenger,giveprioritytothepassengeronaCSNflightwithavailableseats,or,withtheconsentofthepassengerandthecarrierconcerned,conductanendorsementandtransportthepassengertothedestinationorstopoverpoint.

8.3.2Rangeofinvoluntarychangesofflightdates

Ifapassengerdoesnotacceptarrangementmadebythecarrierwheninvoluntarychangeoccurs,thepassengercanchangetheflightonceforfree.Forinternationalorregionalflight,thenewtraveldatecanbeselectedwithin7daysbeforeand14daysaftertheoriginaltraveldateoftheaffectedflightorthesubsequentflight.Fordomesticflights,thenewtraveldatecanbeselectedwithin7daysbeforeandaftertheoriginalflightdateoftheaffectedflightorthesubsequentflight.IfthereisnoavailableCSNflightwithinthedaterangementionedabove,freechangetothenextavailableflightisallowed,butonlyforonce.

8.3.3Ticketsthatmeetthefollowingconditionsmaybemadeasecondinvoluntarychangefreeofcharge:

a)Passengersandchildrentravellingwiththemcanbechangedtothesameflightfreeofchargeiftheyareaccommodatedtoadifferentflight.

b)Passengersinthesamepurchaseorderwhoarechangedtoadifferentflightcanbechangedtothesameflightfreeofcharge.

c)TheconnectingflightofCSNischanged,andthechangedflightcannotbeconnectedortheconnectingtimeoftheflightexceeds240minutes,asecondchangecanbemadefreeofcharge.

d)Iftheflightresumedaftercancellation,passengerswhohavebeeninvoluntarilychangedortransferredcanmakeasecondchangetotheresumeflightfreeofcharge.

e)IftheCSNflightchanges,passengerswhohavebeeninvoluntarilytransferredtootherairlinescanmakeasecondchangetotheflightcarriedbyCSNfreeofcharge.

8.3.4Forticketswhereinvoluntarychangeshavebeengranted,ifpassengerrequestsachangeorrefundagainduetotheirownreasons,passenger’srequestsaresubjecttotheprovisionsin8.2or9.2oftheseConditionsofCarriage.

8.4Circumstanceswherechangesarerequestedduetohealthreasons.

Passengerswhocannottravelontheflightsordatesspecifiedintheticketduetoinjury,illnessorotherhealthreasonsofthemselvesortheircompanions,canrequestachangetotheunusedsegmentoftheticketfreeofchangefeewithinthevalidityperiodoftheticketbypresentingthecertificationmaterials.CSNhasspecificrequirementsonthetypesofcertificationmaterialsandhandlingrules,passengersshouldcontactCSNtounderstandandhandleaccordingtoregulations.

9.1GeneralRules

9.1.1General

9.1.1.1Thepassenger(s)shallcontactthevalidatingcarrieroritssalesagentsforrefund.

9.1.1.2Applicationforrefundwillonlybeacceptedwhenthecoupon’sstatusisOPENFORUSE.

9.1.1.3Applicationforrefundmustbesubmittednolaterthanonemonthaftertheticket’svalidityperiodexpiresasspecifiedinprovision3.1.2oftheseConditions.Applicationforrefundbeyondtheabovetimelimitwillnotbeprocessed.

9.1.1.4Thepassenger(s)whohaveprintedthee-ticketitinerary/receiptshallreturnthee-ticketitinerary/receiptwhenrequestingarefund.

9.1.2PersontoWhomtheRefundWillbeMade

9.1.2.1CSNwillgiveprioritytorefundthetickettotheoriginalpaymentaccount,ortothepassengeriftheticketcannotberefundedtothepaymentaccountduetospecialreasons.

9.1.2.2Thepassenger(s)orpayershallpresenthis/hervalididentitydocumentwhenrequestarefund.Incaseswherepassengerentrustsanotherpersontohandletherefundprocedureonhis/herbehalf,theproxyshallpresentavalididentitydocumentforthepassengerandhimself/herself,togetherwitharefundauthorizationletter.

9.1.2.3InaccordancewithProvision9.1.1,arefundmadetoanyoneholdinghimselfasapersontowhomrefundmaybemadeintermsofProvision9.1.2.shallbedeemedaproperrefund;meanwhileCSNshallbedischargedfromliabilityandanyfurtherclaimforrefund.

9.1.3Currency

9.1.3.1Ifapassengerrequestsarefund,itmustcomplywiththelawsandotherrelevantregulationsofthecountrywheretheticketwasoriginallypurchasedandtheplaceofrefund.CSNmayrefundthemoneyinthecurrencyinwhichtheticketwasoriginallycollected,orinothercurrenciesspecifiedbyCSN.

9.1.3.2Passenger(s)shallnotbeentitledtolodgeclaimsagainstCSNforthedifferencearisingfromcurrencyexchange.

9.2VoluntaryRefunds

9.2.1Voluntaryrefundsmeanthatapassengerrequestsaticketrefundforhis/herownreasons.Voluntaryrefundsshallbeprocessedinaccordancewiththeconditionsofuseoftheticketapplicabletotheticket.

9.2.2Passenger(s)canapplyforvoluntaryrefundthroughtheoriginalticketpurchasechannel.

9.2.3Ifapassengervoluntarilyterminateshistravelatthetransitionpoint,thefarefortheunusedsegmentoftheflightwillnotberefunded.

9.3InvoluntaryRefunds

9.3.1Ifapassengerrequestsforticketrefundsduetothefollowingcircumstances,CSNanditssalesagentscangrantinvoluntaryrefundforpassenger’sflightandpassenger’simmediateconnectingflight,withoutanyticketrefundfeecharged.

a)Underthecircumstanceswherepassenger’sflightdelays,departsearlierthanscheduled,cancelled,reroutingortheclassofservicechanges,orthecarrierwasunabletooperatetheoriginalflightduetoreasonsattributabletoornotattributabletoCSN,passengerrequestsforticketrefunds.

b)Underthecircumstanceswherepassenger’sflightisdelayedonarrivalandtheconnectingtimeofthepassenger(s)immediateconnectingflightisrenderedshorterthantheminimumconnectingtime,passengerrequestsforticketrefunds.

9.3.2Passenger(s)canapplyforinvoluntaryrefundbycontactingCSNorthroughtheoriginalticketpurchasechannel.

9.3.3Ifnoportionofthetickethasbeenused,thefarepaidshallberefundedtogetherwiththerefundabletaxesandcharges.Ifaportionofthetickethasbeenused,applicablefaresandrefundabletaxesforunusedsegmentsshallberefunded.Therefundedamountshallnotbehigherthantheamountpaid.

9.3.4Changefeeshallbepaidbypassengerwhorequiresflightchangeofhis/herownwill.Whenthechangedflightisnotperformedasscheduled,theticketcanberefundedfreeofchargewhilethepreviouslypaidchangefeeshallnotberefunded.

9.4Circumstanceswhererefundsarerequestedduetohealthreasons.

Passengerswhocannottravelontheflightsordatesspecifiedintheticketduetoinjury,illnessorotherhealthreasonsofthemselvesortheircompanions,canrequestforticketrefundstotheunusedsegmentoftheticketfreeofchargewithinthevalidityperiodoftheticketbypresentingthecertificationmaterials.CSNhasspecificrequirementsonthetypesofcertificationmaterialsandhandlingrules,passengersshouldcontactCSNtounderstandandhandleaccordingtoregulations.

10.1GeneralRules

10.1.1Inordertofulfillmorepassenger(s)travelneedsandreducetheseatsthatmightotherwisegoemptyduetotemporarycancellationoftravelplansbysomepassengers,CSNmightoverbooksomeflightstoareasonableextent.CSNwilltakeintofullconsiderationtheroutes,flightschedules,times,aircrafttypesandflightconnectionstocomeupwithreasonableproportionofoverbookingstothenumberofavailableseatsoneachflightsothatthenumberofpassengersbeingdeniedboardingduetooverbookingcanbeminimized.

10.1.2Iftheactualnumberofpassengersonboardexceedstheactualnumberofavailableseatsduetooverbooking,CSNwilllookforpassengerswhovoluntarilygiveuptheiritineraries,basedonourproceduresforsolicitingvolunteers.IncaseswhereCSNfailtohaveenoughpassengerswhovoluntarilygiveupthetrip,CSNmaydenyboardingtooneormorepassengersontheoverbookingflightaccordingtotheboardingpriorityrules,andprovideappropriatecompensationandservices.CSNcanissueproofofdeniedboardingforpassengersuponrequest.

10.2Applicability

CSNoverbookingprocedureappliessolelytoflightsactuallyoperatedbyCSNwhereoverbookingoccurs.

10.3InformationnotificationandProcedureforSolicitingVolunteers

10.3.1Ifanoverbookingoccursonaflight,CSNwillreleaseinformationabouttheoverbookedflightthroughtelephone,textmessages,noticesoron-sitebroadcastsbeforeflightdeparture,solicitvolunteerswhoarewillingtogiveuptheiritineraries,andmakecleartherelevantcompensationandservicestandards.

10.3.2Afterobtainingtheconsentofvolunteers,thecompensationprocedureswillbecarriedoutforthepassenger(s)andthepassenger(s)willfillinthe‘CompensationandReleaseofLiabilityforInvoluntaryPassengersAbandoningtheFlight’.

10.3.3Iftherestillareavailableseatsbeforethedepartureoftheoverbookingflight,thevolunteerscancontinuetheiroriginaljourney.

10.3.4Ifthevolunteersarenotabletoboardtheoverbookingflight,compensationandservicewillbeprovidedaccordingtothestandardagreedbyCSNandvolunteers.

10.4BoardingPriorityRules

Iftherearenotenoughvolunteers,CSNmayinvoluntarilydenyboardingtooneormorepassenger(s).Boardingpriorityisgiventocertainpassengers,includingtothosewho:

a)Areonurgentnationalbusiness.

b)Havespecialserviceneeds,suchastheelderly,young,sick,disabled,pregnantandunaccompaniedchildren/youth,asagreedbyCSNandarrangedinadvance.

c)HoldingFirstorBusinessClasstickets.

d)MembersofChinaSouthernAirlinesPlatinum,GoldandSilverSkyPearlClubcards.

e)Havebookedseatsonconnectingflightswithashortconnectingtime.

f)Canprovethattheyhavespecialdifficultiesandarerequiredforairtravel.

10.5OverbookingServiceandCompensation

10.5.1Ifpassenger(s)voluntarilygiveuptheiritinerariesorareinvoluntarilydeniedboardingduetooverbooking,CSNwillarrangetheearliestavailableflightforthepassenger(s),orproceedaninvoluntaryrefund.

10.5.2Forpassenger(s)whovoluntarilygiveuptheiritinerariesduetotheprocedureforsolicitingvolunteers,compensationandservicewillbeprovidedaccordingtothestandardagreedbyCSNandvolunteers.

10.5.3Forpassenger(s)whoareinvoluntarilydeniedboardingaccordingtotheboardingpriorityrules,CSNwillprovideoverbookingcompensationaccordingtothefollowingstandards:

10.5.3.1CompensationstandardswhenCSNcanarrangealternativeflightsonthesameday:

TypesofOverbookingFlights

StandardsofTreatment(RMB)

DomesticFlight

650CNY

FlightBetweentheChineseMainlandandHongKong,Macao

FlightBetweentheChineseMainlandandTaiwan

1400CNY

FlightBetweenChinaandotherAsiancountries,theAsianpartofRussia,MiddleEast

FlightBetweenChinaandcountriesinAmericas,Oceania,theEuropeanpartofRussia,Africa(excludingMiddleEast)

2100CNY

10.5.3.2CompensationstandardswhenCSNcannotarrangealternativeflightsonthesameday:

Highestamountbetween50%offareamountandthestandardslistedin10.5.3.1

FlightBetweentheChineseMainlandandHongKong,Macao,Taiwan

Standardslistedin10.5.3.1

InternationalFlight

10.5.4Forpassenger(s)whocannotbearrangedtoalternativeflightsonthesameday,CSNwillprovideaccommodationandmealsfreeofcharge.

10.5.5Ifpassenger(s)requestticketrefund,inadditiontotheinvoluntaryrefunds,CSNwillprovidecompensationinaccordancewiththestandardsinprovision10.5.3.

10.5.6Iftheoverbookedservicesandcompensationstandardsareinconsistentwithapplicablemandatorylawsandregulations,therelevantlawsandregulationsshallapply.

11.1GeneralRules

11.1.1Exceptasotherwisespecified,CSNdoesnotprovidepassenger(s)withsuchgroundcarriageastransportationwithintheairportarea,betweenairportsorbetweenairportsanddowntown.CSNisnotresponsiblefortheactionsofcertainserviceprovidersorforanyassistancegivenbyanyauthorizedagentsorrepresentativesofCSNinobtainingthisserviceforthepassengers.

11.1.2Exceptasotherwisespecified,groundaccommodationsandmealsattheconnectingpointofconnectingflightsshallbeattheexpenseofthepassenger.

11.2AdditionalOptionalServices

11.2.1Inadditiontotheservicesprovidedfreeofcharge,onsomeroutesorindifferentservicescenarios,CSNmayprovidepassenger(s)withpaidservices,includingbutnotlimitedtopaidupgradeormeals.Passenger(s)maypurchasesuchadditionalproductswithcashorFFPmileageviaCSN’savailablesaleschannels.

11.2.2CSNwillannouncerelatedcontentsofadditionaloptionalservicesthroughpublicchannelssuchastheofficialwebsiteandCSNmobileapplication.Suchcontentsinclude,butnotlimitedto:producttypes,standards,prices,applicableconditions,purchaseandchangeprovisionsandotherrelatedinformation.AbovecontentandinformationaresubjecttothefinalannouncementspublishedbyCSN.

11.2.3Afterpassenger(s)purchasesadditionaloptionalservices,CSNwillprovidethepassenger(s)withfollowinginformation,whichinclude,butnotlimitedto:passengername,flightnumber,dateoftravel,specifiedserviceandrelatedinformationinvolvedinthepurchasedservice.

11.2.4Atthetimeofcheck-in,passenger(s)shouldproactivelypresentadditionalserviceconfirmationorverballyinformthestaffwhethertheywishtousethepurchasedadditionalserviceproducts.

11.2.5Ifcertainadditionalservicerulesareagainstlawsorregulations,thecorrespondinglawsandregulationsshallprevail.

11.2.6Ifpassenger(s)areunabletousetheirpurchasedadditionalserviceproductsduetoreasonsattributabletoCSN,thepassengershallrefundadditionalserviceproductswithinthevalidityperiodoftheproduct.Ifpassenger(s)areunabletousetheirpurchasedadditionalserviceproductsduetoreasonsnotattributabletoCSN,involuntaryrefundswouldbeproceededafterconfirmingthattheadditionalserviceproducthasnotbeenused.

11.2.7IfCSNarrangesservicesprovidedbyathirdpartyforpassengersotherthanairtransportation,orissuesaticketorvoucherrelatingtotransportationorservicessuchasgroundtransportation,hotelreservationsorcarrentalthatprovidedbyathirdparty(servicesotherthancarriagebyair),insuchcasesCSNonlyperformsasanagentofthepassenger(s)andtakesnoresponsibilityfortheavailabilityorthequalityoftheseservices.Thetermsandconditionsofthethird-partyserviceproviderwillapplythereof.

12.1GeneralRules

12.1.1Ourliabilityfordamagesincurredbythepassenger(s)duringairtransportationisboundbyChineselaw,applicableinternationalconventionsandtheseConditionsofCarriage.CSNisonlyliablefortheactualdamagecausedbyCSN’sactualairtransportationactivitiesinaccordancewiththeseConditionsofCarriageandthelimitsofliabilitystipulatedbyChineselawsorapplicableinternationalconventions.IfnoChineselawsorapplicableinternationalconventionscanbecited,theseConditionsofCarriageapply.Thetransportationresponsibilitiesofothercarriersrelatedtothepassenger(s)travelaresubjecttothelawsofthecountrylocatedandtheconditionsofcarriageofthecarriersinquestion.

12.1.2CSNshallnotbeliableforanylosscausedbyCSN'sperformanceofstatutoryobligationsorcompliancewithadministrativeorders,orpassenger'sfailuretoperformstatutoryobligationsorcomplywithadministrativeorders.Ifthedamageiscausedbythepassenger(s)fault,accordingtotherelevantlawsandregulations,theliabilityofCSNshallbeexemptedorreducedaccordingly.

12.1.3TheliabilityofCSNshallnotexceedtheamountofactuallossofthepassenger(s).CSNshallfurthermorenotbeliableforanyindirectorconsequentialdamagescausedthereby.

12.1.4TheaggregateamountrecoverablefromCSNandfromsuchagents,employeesandrepresentatives,shallnotexceedtheamountofCSN'slimitofliability.

12.1.5CarriageconductedbyCSNandothercarriersaccordingtooneticketorconsecutiveticketsshallberegardedasasinglecarriage.Nevertheless,withrespecttocheckedbaggage,passenger(s)maymakeaclaimagainstthefirstorlastcarriershownontheticketorbaggagetag.InthecaseofacodeshareflightwhereCSNisthecarrieroperatingtheflight,butdoesnotissuetheticket,CSNisliableonlyfordamageoccurringonitsownoperatingflight.IfCSNissuestheticketforacodeshareflight,itisliableforbaggageclaimsevenincaseswherethebaggageisbeingcarriedbyanotheroperator.Exceptasprovidedabove,CSNissuingaticketorcheckingbaggageoverthelinesofanothercarrierdoessoonlyasagentforsuchothercarrier.

12.1.6CSNreservestherighttoapplyanyprovisionsofinternationalconventionsandlawsconcerningtheexclusionandlimitationofthecarrier'sliability.

12.2Liabilityforcompensationforpersonalinjury

12.2.1Eventsthatoccuronacivilaircraftorduringtheembarkationonordisembarkationfromacivilaircraft:forlossesfromthepersonalinjuryordeath,whenitcomestodomesticairtransportation,CSNwillbeliablebasedonthe"CivilAviationLawofthePeople'sRepublicofChina"andthestate'srelevantprovisionsonthelimitationsofliabilityindomesticairtransportation;whenitcomestointernationalairtransportationdefinedbyinternationalconventions,CSNwillbeliablebasedonsuchinternationalconventions;whenitcomestotheinternationalairtransportationnotdefinedbytheWarsawConvention,theHagueProtocol,ortheMontrealConvention,CSNshallassumethelimitationofliabilityinaccordancewithApplicablelawsandregulations.

12.2.2Ifpassenger(s)ageormentalorphysicalconditionposeanyhazardorrisktohimselforherself,CSNshallnotbeliableforanyillness,injuryordisability,includingdeath,attributabletosuchconditionortheaggravationofsuchcondition.

12.3LiabilityforDamagetoBaggage

12.3.1Forlossesarisingfromthedestruction,lossordamageofthecheckedbaggage,aslongastheeventthatcausedthedestruction,lossordamagehasoccurredontheaircraftorduringanyperiodwherethecheckedbaggageisunderCSN’scontrol:fordomesticairtransportation,CSNassumeresponsibilitybasedonthe"CivilAviationLawofthePeople'sRepublicofChina"andthecountry'srelevantdomesticairtransportationcarrierliabilitylimits;forinternationalairtransportationdefinedbyinternationalconventions,theliabilityprovisionsofthecorrespondinginternationalconventionsshallapply;forinternationalairtransportationnotdefinedbytheWarsawConvention,theHagueProtocol,andtheMontrealConvention,CSNshallassumethelimitationofliabilityinaccordancewiththeapplicablelawanditsprovisions.

12.3.2CSNshallnotbeliableforanylossofcheckedbaggagecausedsolelybyitsnaturalproperties,qualityordefects.

12.3.3UnlessthelossoccursbythemisconductofCSN,CSNagentsandemployees,CSNshallnotbeliableforthelossofthepassenger(s)uncheckedbaggage.

12.3.4Ifthebaggageweightisnotrecordedonthebaggagetag,thetotalweightofthecheckedbaggageshallbedeemednottoexceedthefreebaggageallowanceapplicabletotherespectiveclassofserviceasstipulatedbyCSN.

12.3.5CSNshallnotbeliableforthelossofthepassengerorhis/herbaggagecausedbythecontentsinthepassenger'sbaggage.Ifthecontentsofpassenger'sbaggagecauseinjurytoothersordamagetootherpeople'sbelongingsorpropertyofCSN,suchpassengershallcompensateCSNforthelossandallexpensesincurredtherefrom.

12.3.6CSNshallnotbeliableforanyloss,damageorconfiscationofitemsinthebaggageofpassengerswhichshallnotbecarriedasbaggageorcheckedbaggageasspecifiedintheprovision6.2and6.3oftheseConditions,exceptasotherwiseprovidedforbyChineselawsandinternationalconventions.

12.3.7CSNshallnotbeliableforbaggagedelay,lossordamagecausedbyactionsrelatedtobaggageinspectioncarriedoutbyrelevantgovernmentdepartments,airportmanagementauthoritiesorsecurityinspectionagencies.

12.3.8CSNwillonlybeliableforlossofordamagetoitemslistedinprovision6.4oftheConditionsincheckedbaggageinaccordancewiththenormalcheckedbaggagecompensationlimits.

12.3.9CSNshallnotbeliableifitprovesthatithastakenallnecessarymeasuresorthatitisimpossibletotakesuchmeasuresinordertoavoidthelossofdelayedcheckedbaggage.

12.3.10Thepassenger'sacceptanceofcheckedbaggagewithoutobjectionshallbeprimafacieevidencethatthecheckedbaggagehasbeendeliveredingoodconditionandinconformitywiththetransportdocument.Intheeventofanylossofcheckedbaggage,thepassengermustnotifyCSNimmediately,nolaterthansevenworkingdaysfromthedateofreceiptofthebaggage;Inthecaseofdelayedbaggage,noticeshallbemadetoCSNnolaterthantwenty-oneworkingdaysfromthedateonwhichthebaggageisplacedinthecustodyoftheaddressee.Anysuchnoticemustbemadeinwritingwithinthetimelimitspecifiedabove,otherwisenoclaimcanbefiledagainstCSN.

ChannelsforFilingComplaints

Hotline:95539(ChineseMainland)

+864008695539(Overseas)

Emailaddress:customerservice@csair.com

ThefollowingtermsusedintheConditionsaredefinedasfollowsunlessotherwisespecified:

14.1Domesticairtransportationmeansthetransportationwhere,accordingtothecontractoftransportationsigned,theplaceofdeparture,thedestinationandtheagreedstoppingplaceareallsituatedinthePeople'sRepublicofChina.

14.2Internationalairtransportationmeansthetransportationwhere,accordingtothecontractoftransportationsigned,theplaceofdeparture.orthedestinationortheagreedstoppingplace,whetherornotthereisabreakinthetransportationoraconnection,isnotsituatedinthePeople'sRepublicofChina.

14.3CSNmeansChinaSouthernAirlinesCompanyLimited.

14.4Conventionmeanswhicheverofthefollowinginstrumentsthatisapplicable:

TheConventionfortheUnificationofCertainRulesRelatingtoInternationalCarriagebyAir,signedatWarsaw,Polandon12October1929(hereinafterreferredtoastheWarsawConvention);TheWarsawConventionasamendedatTheHagueon28September1955(hereinafterreferredtoastheHagueProtocol);

TheConventionfortheUnificationofCertainRulesforInternationalCarriagebyAir,doneatMontrealon28May1999(hereinafterreferredtoastheMontrealConvention).

14.5CSN’sRegulationsmeansrules,otherthantheConditions,publishedbyCSNandineffectonthedateofpublication,governingthecarriageofpassengersand/orbaggageandshallincludeanyapplicabletariffsineffect.

14.6Carriermeansallpublicairtransportenterprisesthatissueairtickets,carryorundertaketocarrypassengersandbaggagelistedinairtickets.

14.7ValidatingCarriermeansthecarrierwhichmakesacontractofcarriagewithpassengersusingitsownticketnumberwithIATAcodeandwhosenumericcodeisindicatedintheticket.

14.8MarketingCarriermeansthecarrierwhosetwolettersairlinedesignatorcodeisrecordedasthetransportingcarrierontheticketflightcoupons.

14.9OperatingCarriermeansthecarrierthatperformsrelevantcarriagebyvirtueofauthorityfromtheContractingCarrier.TheOperatingCarriermaybedifferentfromtheMarketingCarrierinsituationswherecertainbilateralagreementsexist,e.g.codeshareagreement.

14.10CSNSalesAgentmeansapassengersalesagentwhohasbeenauthorizedbyCSNtorepresentCSNinthesalesofairpassengertransportationanditsrelevantservices.

14.11Passenger(s)meansanyperson,exceptmembersofthecrew,carriedortobecarriedinanaircraftwiththeconsentofCSNonthebasisoftheticket.

14.12Childmeansapersonwhohasreachedhis/hersecondbirthdaybutnothis/her12thbirthdayasofthedateofcommencementoftravel.

14.13UnaccompaniedMinormeansapersonwhohasreachedhis/her5thbirthdaybutnothis/her12thbirthdayasofthedateofcommencementoftravelandnotaccompaniedbyparent(s)oranypassengerover18yearsoldwithfullcapacityforcivilconductaswellastheabilitytoescortinthesameclassofservice.

14.14Infantmeansapersonwhohasbeenborn14daysbuthasnotreachedhis/hersecondbirthdayasofthedateofcommencementoftravel.

14.15YearsOldmeansthecalculationbasedontheyear,monthanddayoftheGregoriancalendar,startingfromthefirstbirthday.

14.16Reservationmeansthereservationofseatandclassofserviceortheweightandsizeofbaggageappointedbypassenger.

14.17Flightmeanstheflyingofaircraftaccordingtoscheduledroute,dateandtime.

14.18ConnectingFlightmeanstwoormoreflightslistedinasinglecontractofcarriage.

14.19CodeShareFlightmeansacarrierorseveralcarriersusetheirownairlinedesignatorcoderespectivelyonanothercarrier’soperatingflightinaccordancewiththeiragreement.

14.20Ticketmeansatypeoftransportationcertificate,includingpaperticketandelectronicticket..

14.21ConjunctionTicketmeansaticketissuedtoapassengerinconjunctionwithanotherticketwhichtogetherconstituteasinglecontractofcarriage.

14.22FixedTicketmeansaticketwhoseflightnumberanddateofflightarefixed,andtheseatisreserved.

14.23OpenTicketmeansaticketwhoseflightnumberanddateofflightarenotfixed,andtheseatisnotreserved.

14.24FlightCouponmeansthatportionoftheticketidentifiedasbeing‘goodforcarriage’andforElectronicTickets,theElectronicCouponthatindicatestheparticularplacesbetweenwhichpassengersareentitledtobecarried.

14.25Daymeanscalendardays,includingallsevendaysoftheweek.Providedthat,forthepurposeofnotification,thedayuponwhichnoticeisdispatchedshallnotbecounted;andprovidedfurtherthatforthepurposesofdeterminingdurationofvalidity,thedayuponwhichtheticketisissued,orthedayuponwhichflightcommenced,shallnotbecounted.

14.26Itinerary/ReceiptofE-TicketforAirTransportationmeansthespecialpaymentproofprovidedbypublicairtransportenterpriseandairsalesagentstopassengerswhenpurchasingtickets.Passengersshallpreserveitwellincaseofrefunds,butitisnotvalidforairportsecuritycheckandboarding.

14.27NormalFaremeansthehighestfareestablishedforaFirst/Business/PremiumEconomy/EconomyClassofvalidadultfare.Children’sfareandinfants’farethatareestablishedasapercentageofanormalfarearealsoconsideredtobenormalfares.

14.28SpecialFaremeansanyfareotherthananormalfare.

14.29ConditionsfortheUseofAirTicketmeanstherulesgoverningfares,applicabletobookingclasscodesorfaretypes.

14.30ClassofServicemeanstheclassificationofaircraftcabinconfigurations,includingFirstClass,BusinessClass,PremiumEconomyClass,andEconomyClass.

14.31BookingclassorReservationsBookingDesignatormeanstheclasscodesshownonthetickets.

14.32ChangeofTicketsorTicketChangemeansthechangeofflightdate,thechangeofbookingclass,endorsetoanotherflight,etc.

14.33RevalidationofTicketsmeansthechangetotheflightschedulesanddatesindicatedontheairticketofthesamecarrier.

14.34Endorsementmeansthechangeofmarketingcarrier.

14.35ChangeFeemeansachargeforpassenger’svoluntaryrequestofchangingtheiroriginalflightreservation.

14.36RefundFeemeansachargeforpassenger’svoluntaryrequestofrefund.

14.37No-showChargemeansthechargemadebyreasonofthefailureofapassengertousereservedaccommodationeitherthroughmissaflight,failtoboardaflightorotherwisenotreadytotravelonflight.

14.38AgreedTransitionPointmeansapointinanitinerary,otherthantheoriginanddestination,atwhichascheduledtransitistobemade.

14.39Stopoverpointmeansthatwiththepriorconsentofthecarrier,apassengermakesanintentionalarrangementtodiscontinuehis/herjourneyatacertainpointwhentravelingbetweenthepointoforiginandthepointofdestination.

14.40Overbookingmeansthatacarriersellsmoreseatsthantheactualnumberofseatsavailableonaflightinordertoavoidemptyseats.

14.41DeadlineTimeforCheck-inmeansthelatesttimestipulatedforpassengerbyoperatingcarriertofinishthecheck-informalities.

14.42MissaFlightmeansapassengerfailstoboardaflightspecifiedinhis/herticketbecausethepassengerfailstocompletecheck-inproceduresbeforestipulatedcheck-indeadlineorthepassengerpresentsatraveldocumentthatnon-compliantwithrelevantrequirements.

14.43FailtoBoardaFlightmeansapassengerfailstoboardaflightspecifiedinhis/herticketafterhavingcompletedthecheck-inproceduresorwhileduringtransit.

14.44BoardaWrongFlightmeansapassengertakesaflightotherthantheonespecifiedonhis/herticket.

14.45Baggagemeansreferstothepersonalarticlesofpassengerscarriedinthecourseofitinerarybyagreementwiththecarrierincludingcheckedbaggageanduncheckedbaggage.

14.46CheckedBaggagemeansthebaggageofwhichCSNtakessolecustodyandforwhichCSNhasissuedabaggagetag.

14.47UncheckedBaggagemeansthebaggagetakencareofbythepassengerhimself/herself.

14.48BaggageCheckmeansthoseportionsoftheticket,whichrelatedtothecarriageofthepassenger’scheckedbaggage.

14.49Damageincludesdeath,injury,delay,loss,partiallossorotherdamageofwhatsoevernaturearisingoutoforinconnectionwithcarriageorotherservicesincidentaltheretoperformedbyCSN.

14.50ForceMajeuremeansanunusualandunforeseeablecircumstancebeyondcontrol,theconsequencesofwhichcouldnothavebeenavoidedevenifallduecarehadbeenexercised.

14.51GratuitousCarriagemeansaircarriagewhichCSNmaycarrypassengerandtheirbaggage(s)byaircraftbutnotreceivingpayment(excludingtaxes,fees,orcharges),includingbutnotlimitedtothegratuitouscarriageduetocourteousreception,marketingpromotion,employee’sdutyorprivatetravelorfrequentflyerprogram.

14.52Chartermeansthecustomizedairplanerequirementsthataredifferentfromordinaryindividualpassengerandgrouptickets,includingbutnotlimitedtoairplanecustomizationandregionalcustomization.

14.53ReasonsAttributabletoCSNmeansthereasonsassociatedwiththeinternalmanagementofthecarrier,includingthoserelatedtoaircraftmaintenance,flightdispatching,crewdeployment,etc.

14.54ReasonsNotAttributabletoCSNmeansotherreasonshavingnottodowiththeinternalmanagementofthecarrier,includingthoserelatedtoweather,emergencies,airtrafficcontrol,securitychecks,passengersandotherfactors.

14.55Flightdelayonarrivalmeansthearrivaltimeoftheaircraftarriveatthedestinationgate(i.e.thewheelblockshavebeenplaced)exceeds15minuteslaterthantheflightscheduledarrivaltime.

14.56Flightdelayatdeparturemeanstheactualdeparturetimeoftheaircraftpush-backfromdeparturegate(i.e.thewheelblockshavebeenremoved)exceeds15minuteslaterthantheflightscheduleddeparturetime.

14.57Flightearlydepartureorflightdeparturedearlymeanstothesituationwherethescheduledflightdeparturetimeisearlierthanthescheduledflightdeparturetimeshownontheticket.

15.1Effectiveness

TheseConditionsshallcomeintoforceandapplyfrom16May2024,meanwhileTheGeneralConditionsofDomesticCarriageforPassengersandBaggageofChinaSouthernAirlinesCompanyLimitedissuedon15March2024isabolished.

15.2Modification

15.2.1CSNmaymodifytheseConditionswithoutnoticeaccordingtotheprocedureofCAAC.Thismodificationwillnotapplytothepassengerswhohavepurchasedticketsbeforesuchmodification.

15.2.2Noagent,employeeorrepresentativeofCSNhasauthoritytovary,modifyorwaiveanyprovisionoftheseConditions.