DelayorCancellationAirportserviceFAQ

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Ifanyofthefollowingcircumstancesoccurs,CSNisfreefromprovidinganypriornoticeofchangeofthetypeofplaneorflightcourse,andmaycancel,suspend,delayorpostponetheflightinaccordancewiththerelevantregulations:

Ifthecarrier,duetoanyoftheabovereasons,cancelsordelaysaflight,andcorrespondinglyfailstoprovidepassengerswiththebookedseats(includingcabinclass),orfailstostopatthestopoverordestinationforpassengers,orcausespassengerstomisstheirconnectingflight,CSNwouldadoptthefollowingmeasureswhenconsideringthereasonableneedsofaffectedpassengers:

CSNshalladoptallnecessarymeasurestoavoiddelaysforpassengersandtheirluggagetransportation.CSNshallnotassumeanyresponsibilityifithasadoptedallnecessarymeasuresoritisunabletoadoptthosemeasures.

“Unwilledrefund”referstothefactthatpassengersrequiretherefundfortheirticketsifthecarriercancels,delays,,changestheflight,fliesaheadofscheduleorfailstoprovidethebookedseats.

WhentheflightisdelayedorcancelledduetothereasonsrelatedtoCSN,suchasplanemaintenance,flightallocationandaircrewcondition,foodandaccommodationforpassengersshallbeprovidedfreeofchargebyCSN,asappropriate.

IfthedelayorcancellationoccursatdepartureduetoreasonsnotrelatedtoCSN,includingbutnotlimitedtoweatherconditions,unexpectedevents,airtrafficcontrol,airportfaultandpassengers'problem,etc,foodandaccommodationshallbearrangedbyCSNatthepassengers'expense.

Ifdelayorcancellationoccursatthestopover,thecarriershallberesponsibleforofferingfoodandaccommodationforpassengersregardlessofthereason.

IfCSNisunabletoprovidethecabinoftheoriginalclassduetothechangeofflightorplane,CSNwilldoourbesttomakearrangementsinthemanneryoudesire.Ifpassengersdonotacceptthearrangement,unwilledrefundshallbepermitted.

Firstofall,lowcloudaboveairportrunwayandthunderstormareaareordinaryfactorsleadingtothedelayofflights;secondarily,thenavigationchannelofplanesisstrictlyrestricted.Thegoodweatheratthedestinationairportdoesnotmeanthatthenavigationchannelissuitableforflying.Therefore,theflightmightbedelayedpurposesofpassengersafety.

Thereasonsareasfollows:

Whetheranotherflightcanbearrangedafterthecancellationisdeterminedbythefollowingfactors:theapprovalofairtrafficcontrol,transferofpassengerstothenextday,dutytimerestrictionsofaircrewandplanecondition.Inaddition,flightsafetyandairworthinessarealsotakenintoconsideration.

Firstofall,althoughtheweatherdepartmentofcivilaviationreleasesaccurateweatherchangingtrendsatanymoment,theweatherischangingconstantly.Whentheweatherconditionsdonotconformtothestandardsfortakeoffandlanding,theplanewillbeunabletolandbuthoveruntiltheweatherbecomesbetter.Fortheconsiderationofsafetyorfuelcapacity,theplanehastolandonanalternateairport.Secondarily,whentheweatherisonthevergeofbeingstandards,thecaptainshalldecidewhethertolandornot,whiledifferentcaptainsmayhavedifferentjudgments.

Aftercabindoorsareclosed,andeverythingisready,thecaptainneedstomakedepartureapplicationtotheairtrafficcontroldepartment.Theairtrafficcontroldepartmentdetermineswhethertheplanecantakeoffaccordingtothetrafficflow.Otherplanesarenotsubjecttothecontrolofthetrafficflowduetodifferentdestinationsanddirections.

Therearemanyplanestakingoffandlandinginairports,especiallyinbusyones.Toensurethesafetyofoperations,airtrafficcontroldepartment,inthelightofflightflowintheairandontheground,commandsandcontrolsplanesinairports,requiringthemtoglideandtakeoffatthesafeinterval.Insomebusyairportsoratpeakhoursofgeneralairport,airtrafficisoverloaded,asisgroundtraffic.Inthatcase,itisnormalthatplaneshavetoglideontherunwayandevenwaitformuchlongertime.

Thetakeoffofallflightsatthesameairportisbasedonaseriesofordersoftheairtrafficcontroldepartment.Airtrafficcontroldepartmentdeterminestheprioritysequenceoftakeoffofplanesinthelightofcaptains’departureapplicationtimes.Andthecaptaincannotmakethedepartureapplicationunlesscabindoorsareclosedandeverythingisreadyfortakeoff.Therefore,theearliertheapplicationismade,theshorterthepassengersneedtowait.

Firstofall,theplannedfuelcapacityofaplaneisdeterminedcomprehensivelyaccordingtotheaverageglidingtimeattheairportandairbornetime.Iftheplanehasbeenwaitingonthegroundtoolongandconsumestoomuchfuel,thefuelcapacitywillbeinsufficientfortheplanetoflytothedestinationandtheplanehastoglidebacktothelandingfieldforrefueling;secondarily,iftheplanecannotobtaintheexacttakeofforderfromairtrafficcontroldepartment,orincaseofemergencies,theplanemayglidebackaswellforthereasonthatthephysicalconditionofpilotsmayaffecttheflightsafety.

Firstly,whenaflighthasbeendelayedforalongtime,thecarriermayshortenthedelaytimeviatheadjustmentoftheflightoperationplan,includingthetransferofbackupplanes.Butthebackupplanesarenotavailableateveryairport;secondly,temporaryplanetransferplanissubjecttotheapprovalofairtrafficcontroldepartment.Therefore,eventhoughtherearebackupplanes,theymaynotbeusedforflights.

Atpresent,flightdelayisthemajorreasonforpassengers’distrustofcarriersandthisisactuallytheshortcomingcausedbythecontinuousprovisionofdelayinformation.Eachairlinecorporationhasadispatchingcentercarefullyarrangingtheflightsofallplanes.Oncethereisaproblemwiththeoperation,suchasplanefailureorairportclosing,thewholeflightwillbeaffected.Thedispatchingcenterwillmakeadjustmentsintimeinthelightoftheactualsituationsoastorestorethenormalflightoperationasearlyaspossible,notifythesubsequentflightstomakethecorrespondingpreparations,andestimatearoughdelaytime.Butthesituationkeepsonchanging,andtheremightbenewsituationsintheprocessofdispatching.Anewdelaycanleadtothechangeofplans,thusmakingaflightputoffagainandagain.

Therearemanyreasonsforthecarriertocancelormergeflightsduetodelays,suchastheAirlineCorporationitself,airtrafficcontrol,airportandnationalimportantactivities,etc.Ifthedelayisforthereasonofthecarrieritself,ontheonehand,thecarrierwillmakecompensationforthelossofpassengers’rightsandinterests.Ontheotherhand,thecancellationandmergingofflightsistomaintaintherightsandinterestsofpassengers,reducingtheimpactonsubsequentflightsandrestoringflightoperationasearlyaspossible.

Normallyspeaking,thecarrierwillconsiderarranginganotherplaneandaircrewsifavailablesoastoavoidseverelong-timedelaysofflights.

DelayfordispatchingreasonreferstothetimedelaycausedbytheCSN’sadjustmenttotheflightinthelightofneedsforprocessingtheflightoperation;delayforplanreasonreferstothedelayofsubsequentflightsduetodeficientplantimeofflightssegmentsordeficientturnaroundtimeofflightinplanformulation.

Onthesameflight,thecarrier,airport,andaircontroldepartmentmightobtaindifferentinformationfromdifferentresources.Butasacarrier,ourcorporationwillinformpassengersofdelayinformationthefirsttime.

Afteraflightiscancelled,thecarrierwillprovidepassengerswiththeclosestsubsequentflightortheclosestflightofthemostsuitableforthetravelofpassengers.Oncetheflightischanged,thecontracttobuyanewticketshallbedeemedtohavebeenestablished.Ifpassengersdonotacceptthearrangement,theycanrefundtheticketsinfullamountaccordingtoprovisionsofunwilledrefund.Ifitisinconvenientforpassengerstorefundtheticketsatthetime,theycangototicketofficesdirectlyaffiliatedtoCSNandshowthecorrespondingcertificatestorefundtheirticketswithinthevalidperiodofthetickets.

Unlessthelawprovidesotherwise,CSNwillofferthefollowingservicesforyourselectionifthecancellationofaflightleadstothelatetakeoffofyourflight,thefailureoflandingonthedestinationorstopover,orthemissingofbookedconnectingflight:

ArrangetheearliestflightofCSNwithavailableseatsfreeofchargeorprolongthevalidperiodofticketsifnecessary;

Duringthereasonableperiodoftime,arrangeflightsofourairlineorothercarriersfreeofchargeviathechangeofroute,orsendpassengerstothedestinationstatedontheticketsviameansofcarriageacceptabletobothparties,withoutadditionalcharges;

Refundticketsaccordingtoprovisionsofunwilledrefund.

Helpforabnormalflights:

WhentheflightisdelayedorcancelledduetothefaultofCSN,suchasplanemaintenance,flightallocation,business,andaircrew,dynamicinformationandfoodandaccommodationforthepassengerswillbeprovidedfreeofchargebyCSNasappropriate.

IfthedelayorcancellationoccursatdepartureduetoreasonsnotrelatedtoCSN,suchasweatherconditions,unexpectedevent,airtrafficcontrol,securityinspectionorpassengers'faultetc,CSNwillofferthedynamicflightinformationandassistinthearrangementoffoodandhotelaccommodationforpassengersattheirowncost.

Ifadelayorcancellationoccursatthestopover,CSNshallberesponsibleforofferingfoodandaccommodationforpassengersfreeofchargenomatterwhatthereasonis.

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FlightCancellationandRefundPolicyCancellationFlights

DelayorCancellationAirportserviceFAQ

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