Q:WhoqualifytocheckinonlineonAirChina'sofficialwebsite
A:AdultpassengerswithticketsonAirChina-operatedflightsore-ticketsonflightsonwhichAirChinasharesitscodewithShenzhenAirlinesorShandongAirlinesqualify.Forthetimebeing,specialpassengersincludingVIPpassengers,illandinjuredpassengers,disabledpassengers,pregnantwomen,children,elderstravelingaloneandpassengerswithspecialservicerequestsdonot.Ifyoucheckonlinethroughathirtypartyonlineplatform(whichisnotanAirChinachannel),wecannotguaranteethatyouwillhaveaccesstoourotherserviceswhichyouwouldotherwisedeserve.(Adultscancompleteonlinecheck-inforthemselvesanduptotwochildrenonthesameitineraryandinthesamebookingclass.Adultsmustcancelcheck-inforaccompanyingchildrenbeforetheycancancelthemselves.Childrencannotcheckinontheirown.)Familyonlinecheck-inisonlyavailableforflightsoperatedbyAirChina.
Q:IfIhavecompletedonlinecheck-in,canIcancelitthroughmymobilephoneAndviceversa
A:Yes.Youcancheck–inthrougheitherofthetwochannelstentimesandareallowedtocancelyourcheck-intentimes.Check-inmustbecancelledatleast3hoursbeforeflightdeparture.
Q:Whichseatsisonlinecheck-innotapplicabletoAndwhichcitiesisonlinecheck-inavailablefor
A:Onlinecheck-iniscurrentlynotapplicabletoemergencyexitseats.Ifyouareseatedinanemergencyexitseat,youarerequestedtocheckinatourcheck-incountersattheairport.Andonourwebsite,wehaveprovidedalistofthedomesticandinternationalcitiesforwhichonlinecheck-inisavailable.
Q:Foronlinecheck-in,howcanIobtainmyItinerary/ReceiptofE-Ticket
A:YoucanrequestyourItinerary/Receiptdirectlyfromthelocationofticketpurchase.Ifyouhavepurchasedyourticketonourwebsite,youcanrequestyourItinerary/Receiptatourcountersatthedepartureairport.Pleasenotethat(1)TheItinerary/Receiptcanbeusedforreimbursementpurposes,and(2)youcanrequestyourItinerary/Receiptonlyonce.
Q:Withaticketpurchasedthroughatravelagencyorsalesagency,canIcheckinonline
A:Onlinecheck-inisapplicabletoallCAe-tickets(withnoticketchangehavingbeenmade)onAirChina-operatedflightsandflightsonwhichAirChinasharescodewithShenzhenAirlines,ShandongAirlines.
Q:Isonlinecheck-inapplicabletodomesticconnectingflight
A:Yes.Boardingpasscanbeprintedforeachflightsector.
Q:Isonlinecheck-inapplicabletothedomesticsectorofaninternationalflight
A:ItisapplicabletointernationalflightsdepartingfromforeigncitiesforChina,butnottointernationalflightsdepartingfromChinesecitiesforothercountries.
Q:Whatarethecitieswhereonlinecheck-inisavailable
Q:Isonlinecheck-inapplicabletogroupreservation
A:Yes.Butthepassengersinthegroupcanonlycheckinonebyone.
Q:Isonlinecheck-inallowedforanumberofpassengersatthesametime
A:Yes.Afteronepassengerchecksin,otherpassengersshouldbeaddedastravelcompanions.Pleasenotethatallthesepassengersmustbeinthesameclassofservice.
Q:WhencanIcheckinonline
A:Theonlinecheck-intimesdifferaccordingtoairports.Onthiswebsite,wehaveprovidedtheonlinecheck-intimesofthedifferentcities.
Q:Afteronlinecheck-inhasbeencompleted,isitallowedtochangetheseatalreadyselected
A:Yes,youcanceltheseatyouhaveselectedandselectanewseatandprintyourboardingpass.Pleasenotethatafteryouclick“CancelCheck-in”,theboardingpassoriginallygeneratedwillbeinvalidated.Onthesameflightsegment,youcancheckinatmost3times.
Q:CanIcheckinonlineifIdon’thaveacomputer
A:Yes,youcan.Afterhavingcompletedonlinecheck-in,youcanhaveyourboardingpassprintedatourcheck-incountersattheairportofdeparture.
Q:Whycan’tmyboardingpassbeprinted
A:That’sprobablybecauseofyourbrowser,Internetconnectionorprinter.Youcanstillcompleteallthestepsofonlinecheck-inevenifyoucannotprintyourboardingpass.Inthatcase,youcanhaveyourboardingpassprintedatourcheck-incountersattheairportofdeparture.Currently,passengersdepartingfromBeijingondomesticflightscanalsochoosetoprinttheboardingpassfromtheself-servicecheck-indevice(CUSS)installedattheairport.
Q:WhatcanIdoifIlosemyboardingpass
A:Youcanhaveyourboardingpassprintedagainatourcheck-incountersatthecountersofdepartureairportwithyourvalidID.
Q:Atthetimeofonlinecheck-in,whatpapershouldIprintmyboardingpasson
A:YoucanjustuseapieceofordinaryA4papertoprintyourboardingpass.LASERprinterishighlyrecommended.
Q:Canmultiplepassengerscheckinonlineatthesametime
A:Yes,youcanaddanaccompanyingpassenger(onthesameitineraryandinthesamebookingclass)whenyoucheckinonline.
Q:Aftercompletingonlinecheck-in,howcanIcheckmybaggage
A:Youcancheckyourbaggageatthecheck-incountersattheairportwithyourvalidID.
Q:Whydoes“BoardingGate”ontheboardingpassshow“TBD”
A:Sincetherecouldbestillalongtimebeforeflightdeparturewhenyoucheckinonline,wearelikelytomakesomeadjustmentstoyourflightintheinterim.Pleasefindtheup-to-dateinformationonyourflight’sdeparturetimeandboardinggateshownontheflightdisplaysafterarrivingattheairport.Thoughyourboardinggatehasnotbeen“assigned”,youcanstillgothroughthesecuritycheckasnormal.
Q:Whatisthetimelimitforreprintingboardingpasses
A:Beforedeparture:BoardingpassescanbereprintedthroughtheAirChinawebsiteuptoanhourbeforedeparture;Afterdeparture:BoardingpassescanbereprintedthroughtheAirChinawebsitefrom48hoursupto60daysafterdeparture;Currently,boardingpassescannotbereprintedmorethan60daysafterdeparture.Toprotectpassengerprivacy,AirChinaonlysupportsreprintingboardingpassesforAirChina-operatedflights.