中通快递（ZTO.US）2022年环境社会和治理（ESG）报告（英文版）（50页）.pdf在线下载

1、NYSE:ZTOSEHK:2057.HKZTOExpress(Cayman)Inc.2022Environmental,SocialandGovernanceReportAboutthereportChairmansmessageAboutZTOESGmanagementCorporategovernanceServingcustomerswithheartTopic:Bringingexpressdeliveryservicesintovillages,buildingbusiness-friendlyandbeautifulcitiesand

2、countrysideTopic:Redengine,unleashingnewdriversforhigh-qualitydevelopmentHandinhandwithpartnersforwin-winresultsBuildinganeco-friendlybusinessforabetterenvironmentPuttingpeoplefirst,buildingdreamtogetherAppendix:KeyPerformanceIndicators(KPIs)Appendix:IndexofESGIndicators

3、IntroductionReferencesScopeandboundaryDatasourceandreliabilitycommitmentConfirmationandapprovalAccessandcontactinformationGatheringconsensusandpoolingstrengthsCultivatingnewdriversforgrowththroughPartybuildingStrengtheningculturalleadershiptodrivedevelopmentProvidingquali

4、tyservicesInnovativebusinessdevelopmentEmpoweringnetworkpartnersStrengtheningsuppliermanagementPromotingthedevelopmentoftheindustryConsolidatingenvironmentalmanagementRespondingtoclimatechangePromotinggreenpackagingStrengtheningpollutionpreventionandcontrolEnsuringtheprotect

5、ionofemployeesrightsandinterestsReinforcingtheprotectionofoccupationalhealthandsafetyHelpingemployeesgrowCaringforemployeeswithheartGivingbacktothecommunitywithloveCompanyProfileCorePhilosophyHonors&AwardsESGmanagementstrucutreStakeholderengagementAssessmentofmateria

6、lityissuesCompliantandcleanoperationLineofdefenseforriskmanagementStrengtheningthenetworkforbringingexpressdeliveryintovillagesPromotingtheprosperityofcountybusinessEmpoweringfarmerstoexpandsalesandincreaseincomeESGReprotZTOEAboutthereportIntroductionThisreportis

7、thesixthEnvironmental,SocialandGovernanceReport(hereinafterreferredtoasthisreportorESGreport)releasedbyZTOExpress(Cayman)Inc.Asusedinthisreport,ZTOExpress,theCompanyandwereferstoZTOExpress(Cayman)Inc.anditssubsidiaries.Thepurposeofthisreportistoprovidefactualdis

8、closureoftheCompanysESGperfor-manceandfulfillmentpracticeswithrespecttoshareholders,customers,partners,employees,theenvironment,communi-tiesandotherkeystakeholders.Unlessotherwisestated,thisreportcoversthefinancialyearfromJanuary,toDecem-ber,(thereportingperiod).Referenc

10、dardsBoard(hereinafterreferredtoastheGRIStandards),theChinaCSRReportingGuidelinesoftheChineseAcademyofSocialSciences(CASS-CSR.),andtheSDGCompass.Thepreparationofthisreportissubjecttothefollowingprinciples:Materiality:ThematerialityoftheESGissuesisdeterminedbyt

11、heBoard,andstakeholdercommunication,identificationofmaterialityissues,andmaterialityissuesmatrixhaveallbeendisclosedinthisreport.Quantitative:Themeasurementstandards,methodologies,assumptionsand/orcalculationtoolsofthekeyperformanceindicatorsinthisreport,aswellasthes

12、ourceoftheconversionfactorsused,havebeenexplainedinthereportsexplanatorynotes.Balance:ThisreportpresentstheCompanysperformanceduringthereportingperiodinanunbiasedmanner,avoidingselections,omissions,orpresentationformatsthatmightimproperlyinfluencethedecisionsorjud

13、gmentsofreadersofthereport.Consistency:Unlessotherwisestated,thestatisticalmethodsandscopeusedinthedisclosureofdatainthisreportareconsistentwiththoseusedinpreviousyears.Tofacilitatereadersreference,anindexofESGindicatorsisprovidedinAppendixIIofthisreport.Sc

14、opeandboundaryUnlessotherwisestated,thescopeofthepoliciesanddataprovidedinthisreportareconsistentwiththosereferredtointheannualreport.DatasourceandreliabilitycommitmentThedataandcasesinthereportaremainlyobtainedfromthestatisticalreportsandrelevantfilesof

15、theCompany,andreviewedbyvariousdepartments.TheBoardundertakesthatthereportdoesnotcontainanyfalserecordsormisleadingstatementsandthatBoardisresponsiblefortheauthenticity,accuracyandcompletenessofthereport.ConfirmationandapprovalThisreportwasapprovedbytheBoardo

16、nMarch,AccessandcontactinformationReadersmayaccesstheelectronicversionofthisreportontheInvestorRelationshipsectionoftheCompanysofficialwebsiteat.IfyouhaveanycommentsorsuggestionsontheCompanysenvironmental,socialandgovernancedisclosuresandperformance,pleasecont

17、actusthroughthefollowingmeans:AddressofZTOheadquarters:HuazhiRoad,HuaxinTown,QingpuDistrict,ShanghaiPostalCode:Tel：E-mail：BringingHappinessToMorePeopleThroughOurServicesESGReprotZTOETwentyyearshavepassed,andZTOExpresshasentereditsyouthfulyears.Sincetheestablishmenti

18、n,ZTOExpresshasgonethroughthethreestagesoftrailingbehind,catchingupandsurpassing,andgrownintotheworldslargestexpressdeliveryenterprisebybusinessscale.Inrecentyears,wehavemadevigorouseffortstoconstructtheecosystem,andmovedfromtheunitarybusinessofexpressdelive

19、ryserviceintoamulti-dimensionalnetworkofbusinessecosystems.Wehaveplannedandcreatedbusinesssegmentsincludinginternational,less-than-truckload(LTL),cloudwarehouse,commerce,digitalmarketing,finance,airfreight,coldchainandTuxi,andembarkedonadevelopmentpathcharacterizedbyint

20、egrat-edecosystemconstruction,reachingnewhighsforsevenstraightyearsintermsofthemarketshare,servicequalityandoperationcapacity.Wehaveallalongkeptinmindourfoundingaspirationofbenefitingourselves,benefitingothersandbenefitingthesociety,andcommittedtothemissionof

21、bringinghappinesstomorepeoplethroughourservices.First,benefitingourselves.Wehavecreatedanetwork-basedcooperationmechanismfeaturingcollectivecreation,crowd-sourcing,crowd-fundingandcollectivesupport,helpinghundredsofthousandsoffamiliestostarttheirownbusinessandlivean

22、ewandbetterlife.Inparticular,wehavehelpedmanyZTOemployees,whohavejustenteredtheworkforceormigratedfromruralareastocities,findtheirlifegoalsandrealizetheirsocialvalues.WehavecultivatedtheZTOfamilyculture,establishedamulti-channelandmulti-layeredcareerdevelopme

23、ntmechanism,andintroducedthe+welfarecaresystem.Wehavealsosetupamutualfundinthenetworktohelpemployeesinneed,establishedthepracticeofholdinggroupweddings,createdtheZTOHomeandZTOAcademy,andleveragedmultiplechannelstoenrichemployeesculturallife,allinaneffortto

24、promoteanenjoyableworkingatmosphereintheCompany.ZTOhasmadedreamcometrueforcountlessemployeesandprovidedacommoncausefortheZTOfamily.Second,benefitingothers.Wearecommittedtodoingourbesttomeettheneedsofconsumersandcustomers,andprovidingbetterandhigher-quality

25、servicesforall.Theexpressdeliveryindustryservesallcitiesandsectors.Leverag-ingourstrengthsofnetworkoperationandbusinessscale,wehavecontributedtothegrowthofcountlesscustomers,andhelpedthemreduceinventory,raiseefficiency,bringdowncosts,improveservices,increasebenefi

26、ts,createvaluesandboostcompetitiveness.Wearealsohelpingtobringindustrialproductstothecountryside,takeagriculturalproductstothecities,andsendChineseproductstotheoverseasmarkets,andestablishedanall-roundservicesystemcoveringthewholeprocessfromfactoriestoconsumers

27、,fromfarmfieldstodiningtables,andfrommainlandtooverseas.Third,benefitingthesociety.Weareactivelyfulfillingoursocialresponsibilities,whichhavewontherecogni-tionandtrustofthepublic.Wehaveinspiredmanyyoungpeopletoreturntotheirhometownandstarttheirownbusiness,and

28、helpedthelocalvillagersinremotemountainousareassellandtransportagriculturalproductsatlowcost,contributingoursharetopovertyalleviationandruralrevitalization.Wehavepromotedtheuseofhigh-capacityandlow-emissionmodels,introducedgreenpackaging,andmadecontinuousinnovat

29、ionandbreakthroughsinlow-carbonandenvironmen-talprotection.Wehaverushedtotheassistanceofpandemicresponseanddisasterrelief,mobilizedallavailableresourcestosecurethedeliveryofmaterialsupplies,andensuredthesmoothfunctioningofsupplychainsvitaltopeopleslivelihood.We

30、haveoffereddonationsfortheconstructionofhopeschools,andactivelydonatedmaterialsandprovidedvoluntaryservicestohelpthedisabled.Wearealsoplayinganincreasinglyimportantroleinensuringstabilityonsixfrontsandprotectioninsixareasandreducingthelogisticscostofthew

31、holesociety.Attheageoftwenty,ZTOisbrimmingwithyouthfulenergyandreadytosetonanewjourney.Lookingbackatthepasttwentyyears,wehavenoregretforthehardstruggle.Whatwehavegainedinthisprocessisthequalityofhonesty,thespiritofperseveranceandtheunyieldingresolvet

32、hatdefineallZTOassociates.Themarathonoftheexpressdeliverybusinesshascometoacriticaljuncture,andourgoldeneraisjustbeginning.Theroadaheadmaybelongandtortuous,butstepbystepwewillsurelyreachourdestination.Onlywithactions,canwefindsolutionstotheproblemswefa

33、ce.Actionsspeaklouderthanwords.Wehavetomaintainstrategicdetermination,thinkandactinthesamedirection,refrainfromarroganceandimpatience,andkeepourfeetontheground.Wemustalwayskeepinmindouroriginalaspirations,strengthenconfidence,stayresolvedtogainvictory,andmakei

34、nnovativeandunremittingeffortstodeliverourtask.Letusjoinhandstoworkforsharedsuccessandcreatenewgloriestogether!ChairmansMessageChairmanoftheBoardofDirectorsandChiefExecutiveOfficerLaiMeisongESGReprotZTOEAboutZTOFoundedonMay,ZTOExpressisalogisticsconglom-er

35、ateintegratingmultipleservicesincludingdomesticandinternationalexpressdelivery,less-than-truckload(LTL),commerce,cloudwarehouse,coldchain,finance,airfreight,Tuxianddigitalmarketing.OnOctober,ZTOExpresswaslistedontheNewYorkStockExchange(NYSE).OnSeptember,ZTOExpresswaslist

36、edonthemainboardoftheHKEX,becomingthefirstChineseexpressdeliv-erycompanylistedinboththeUnitedStatesandHongKong,China.In,theCompanyappliedtotheHKEXwithregardstothePrimaryConversion.Aftertheconversiontookeffect,theCompanywillbedualprimary-listedontheHKEXan

37、dtheNYSE.ZTOExpressistheworldslargestexpressdeliverycompanyintermsofparcelvolume.In,ZTOExpressgrewparcelvolumeto.billion,up.%yearoveryear,higherthantheaveragegrowthofChinasexpressdeliveryindustry.ZTOExpresshasrankedfirstintheindustryforsevenconsecutiveyears,

38、capturingamarketshareof.%.ZTOExpresshasthelargestnetworkwiththemostexten-sive,themostintensiveandthedeepestcoverageamongtheprivateoperatorsinChina.Asoftheendof,ZTOExpresshadover,serviceoutlets,domesticsortinghubs,setsofautomatedsortingequipment,around,directne

39、tworkpartners,over,line-haulvehicles,including,high-capacitytrailertrucks,over,line-haulroutes,aswellasanetworkreachingmorethan%ofthecounty-levelcities,andcoveringover%ofthevillage-levelcities.Village-levelcitiescoveragerate%+High-capacitytrailertrucks,YoYgrowthrate.%24.38

40、9Parcelvolumebillion98Domesticsortinghubs31,000+ZTOserviceoutlets99%+County-levelcitiescoverage5,900Directnetworkpartners11,000+Selfownedline-haulvehiclessetsofautomatedsortingequipmentESGReprotZTOEHonors&AwardsCorePhilosophyDuringthereportingperiod,theCompanyreceivedthe

41、followingawards:CorporatemissionBringinghappinesstomorepeoplethroughourservicesCorporatevisionBecomingarespectedenterprisewithdignity,sustainability,andlongevityforcenturiestocomeCorevaluesSharedsuccess,trustandaccountability,innovationandentrepreneurshipCorporatespiritP

42、ersistence,focus,andperseveranceManagementphilosophyFair,efficient,andresult-orientedOperationphilosophyIntegrity,transparencyandwin-winresultsDevelopmentphilosophyStable,strong,ambitiousandchange-seekingTalentphilosophyTalentsarethehardpowerSafetyphilosophySafetyisbenefitServi

43、cephilosophyAllaroundoutlets,andallforcustomersHonors(incompletelist)AwardinstitutionNationalModelCaseofConsumptionSupportingRuralRevitalizationNationalDevelopmentandReformCommissionNationalDemonstrationPostofYouthSafetyProductioninthePostandExpressDeliveryIndustry

44、StatePostBureauEnterpriseDonationAward,FirstShanghaiCharityAwardShanghaiMunicipalPeoplesGovernmentModelExpressDeliveryServiceProviderofShanghai-ShanghaiPostalAdministrationWomenPioneerPostofShanghaiLeadingGroupoftheWomenPioneerCampaigninShanghai,ShanghaiWomensFedera

45、tionTopTenServiceEnterprisesofQingpuDistrictShanghaiQingpuDistrictPeoplesGovernmentOutstandingInnovationandEntrepreneurshipTalentTeamofQingpuDistrictShanghaiQingpuDistrictPeoplesGovernmentTopEnterprisesofExcellenceofQingpuDistrictShanghaiQingpuDistrictPeoplesGovern

46、mentTopChinesePrivateEnterprises(thplace)All-ChinaFederationofIndustryandCommerceTopPrivateEnterprisesinR&DInvestmentandInventionPatents(rdplace)All-ChinaFederationofIndustryandCommerceThirdPrize,CFLPScienceandTechnologyProgressAwardChinaFederationofLogistics&Purcha

47、sing(CFLP)TopChineseLogisticsEnterprises(thplace)ChinaFederationofLogistics&Purchasing(CFLP)TopChinesePrivateLogisticsEnterprises(thplace)ChinaFederationofLogistics&Purchasing(CFLP)KantarBrandzTMTopMostValuableChineseBrands(ndplace)KantarFortuneGlobalin(stplace)ForbesGr

48、oupFortuneChinain(thplace)Fortune(ChineseEdition)CICCWealthManagementBestESGAwardoftheForumonGlobalInvestmentTrend&sixthGoldenHongKongEquitiesAwardsZhitongFinance,RoyalFlush,ChinaGalaxySecurities,CGSMostValuableEnterpriseinLogisticsIndustry-PeoplesTransportationMagazin

49、e,LogisticsInvestmentandFinancingNetwork,ITOrangeMostValuableChineseStock,seventhZhitongFinanceChartofListedCompaniesZhitongFinance,RoyalFlushSFEOListofMostValuableProductionServiceBrandsofShanghai(stplace)ShanghaiFederationofIndustrialEconomicsandShanghaiFederation

50、ofEconomicOrganizationsincollaborationwithShanghaiInstituteofCorporateCulture&BrandTopEnterprisesinShanghai(thplace)ShanghaiFederationofEnterprises,ShanghaiEntrepre-neursAssociation,ShanghaiFederationofEconomicOrganizations,JiefangDailyModelEnterprise,ShanghaiCSRReportMo

51、delEnterpriseCertificateShanghaiFederationofEconomicOrganizationsandShanghaiFederationofIndustrialEconomicsHuapuAward,thChinaBrandFestivalofBrandAllianceBrandAllianceESGReprotZTOEESGmanagementBringinghappinesstomorepeoplethroughourservicesisthemissionofZTOExpres

52、s.WebelievethatsoundEnvironmental,SocialandGovernance(ESG)managementisanimportantdrivingforceforachievingthismission.Therefore,wecontinuetoimprovetheESGmanagementsystem,focusonthecoordinatedandsustainabledevelop-mentofupstreamanddownstreamindustries,buildESGstandar

53、dsthatareinlinewithinternationalstandardsandhaveChinesecharacteristics,andcontributeZTOswisdomtothesustainabledevelopmentoftheexpressdeliveryindustry.ESGmanagementstructureZTOExpressdeeplyunderstandsthatESGisayardstickformeasuringthevalue,responsibility,andrisk

54、ofanenter-prise,andthatimprovingESGmanagementistheonlywaytowardthegoalofbecomingarespectedenterprisewithdignity,sustainability,andlongevityforcenturiestocome.TheBoardofDirectorsisthehighestdecision-makingbodyoftheESGmanagementsystem.TheESGCommitteeundertheB

55、oardisresponsibleforassistingtheBoardinreviewingandevaluatingtheoveralldevelopmentandimplementationoftheCompanysESG,reviewingtheESGworkoutcomesandreports,andproposingsuggestionsforimprovement;theESGWorkingGroupisthemainexecu-tivebodyofESGpolicies,providingadv

56、iceandassistancetotheBoardonESG-relatedmatters,andcoordinatingvariouscentersandfunctionaldepartmentstojointlycarryoutESGwork.WeensurethatanESGmeetingisheldeveryyeartointegrateESGplanningintotheentireprocessofenterpriseoperationandmanagementandpromotehigh-

57、qualitydevelopmentoftheenterprise.StakeholderengagementZTOExpressfocusesonestablishingalong-termandeffectivecommunicationmechanismwithstakehold-ers,andendeavorstolearnabouttheiropinionsandvaluesintime,andprovideeffectiveresponsestoprotectthelong-termrightsandinte

58、restsofstakeholders.WeidentifyESGissuesthatareofconcerntoallparties,integratethemintotheCompanysoperationandmanagementprocess,andstrivetocreatesharedvaluesandpursuewin-wincooperationwithourstakeholders.Duringthereportingperiod,theBoarddiscussedarangeofimporta

59、ntESGtopics,includingcarbontargetsandclimateriskidentification,furtherclarifiedfutureESGgoals,andlinkedtheprogressofESGgoalstotheremunerationofBoardmembers.Throughtimelyandaccurateanalysisofcurrentprogress,theBoardmakesregularadjustmentofstrategies,anddevelopsi

60、mprovementplanstomakesurethattheESGstrategycanfunctioneffectivelyintheopera-tionofZTOExpress,andcreatedistinctiveandmeaningfulZTOsolutionsbasedonpractice.ZTOExpressESGmanagementstructureStakeholdercategoryTopicsofinterestCommunicationchannelsComplianceRuralrevita

61、lizationGreendevelopmentSupportforcommunitydevelopmentSubmissionofofficialdocumentsThematicsessionRegularannouncementReceptionofgovernmentresearchteamGovernmentandregulatoryagenciesOperationalriskmanagementRegulatingcorporategovernanceDataprivacyandsecurityInvestorr

62、ightsShareholdersmeetingReleaseofcorporateearningsPressrelease,announcementandroadshowShareholdersandinvestorsSecuredeliveryandtransportationProductandserviceoptimizationDataprivacyandsecuritySatisfactionsurveyRegularcommunicationandtalksCustomersurveyCustomersandC

63、onsumersCompensationandbenefitsSecuredeliveryHealthandsafetyCareerdevelopmentEmployeecommunicationStafftrainingEmployeeactivityEmployeesCustomersatisfactionSupportforoutletdevelopmentOutletassessmentOutletvisitFranchiseoutletsSupplychainESGmanagementSupplierassessmen

64、tSuppliervisitSuppliersandContractorsProgressofindustryBusinessintegrityOpenandtransparentbiddingprocessIndustryexchangeFieldsurveyPartnersCommunitydevelopmentRuralrevitalizationCharitycampaignVolunteerserviceCommunitySupportforcommunitydevelopmentRuralrevitalization

65、TechnologyinnovationPressreleaseMediacommunicationSocialresponsibilityandsustainabilitydisclosureMediaBoardofDirectorsESGCommitteeSuperviseandmanageESGstrategy,developpoliciesESGWorkingGroupRelevantfunctionaldepartmentsImplementESG-relatedpoliciesandobjectivesImplementand

67、ards,SASBandissuesofconcernstothecapitalmarketratingagenciesandpeers,andtakingintoaccountindustrycharacteristicsandcorporateculture,ZTOExpresshasidentifiedmaterialityissuesthatarehighlyrelevanttotheCompany.Throughinterviewswithinternalandexternalstakeholders,que

68、stionnairesurveys,andfeedbackofthemanagementteam,wehaverankedtheseissuesbasedontheirimportance.Amongthem,therearecriticalissues,importantissues,andgeneralissues.Thetopicsofhighimportanceconstitutethekeypartofthisreport,andwewilldisclosetherelevantcontentsindet

69、ailinthisreport.ProcessofIdentificationandAssessmentofMaterialTopicsIdentificationofpotentialmaterialityissuesWeidentifiedmaterialtopicsfortheCompanysbusinessbasedonregulatoryrequirements,peerpractices,mediaanalysis,andcapitalmarketconcernsMaterialitymatrixWescoredan

70、drankedalltopicsintermsoftheirmaterialityfortheCompanyandforstakeholdersandformedourmaterialitymatrixStakeholderengagementWeformulatedastakeholderengagementplanunderwhichweconductedin-depthinterviewsanddistributedESGmaterialitysurveystogovernmentsandregulators

71、,shareholdersandinvestors,employees,consumers,andthepublictounderstandkeyESGtopicsofconcerntostakeholders.ConfirmationofmaterialityissuesWethensubmittedthematerialitymatrixtomanagementforconfirmationoftheidentifiedtopicsandtheirdegreeofmaterialityLowImportancetost

72、akeholdersHighHighMaterialitymatrixofZTOExpressDegreeOccupationalhealthandsafetyDiversityandinclusionCriticalissuesDataandprivacysafetyDeliverysafetyComplianceandbusinessethicsEnergymanagementandGHGemissionReductionofpollutionUseofpackagingmaterialsResponsetocl

73、imatechangeStafftraininganddevelopmentImportantissuesEmployeerights,interestsandbenefitsSupplychainmanagementQualitycustomerserviceRuralrevitalizationandcommonprosperityProductserviceandinnovatioWin-wincooperationCorporategovernanceRiskmanagementWaterresourcesmanag

74、ementGeneralissuesWastemanagementCommunityparticipationIssuesESGReprotZTOEZTOsriskmanagementsystemRisktrainingZTOExpressconductsriskmanagementtrainingforallemployees,includingthebasicconceptofriskcontrol,riskauditprocessandoptimization,andcontinuouslyenhancesemploy

75、eescrisisawarenessinpractice.Atthesametime,theCompanyactivelycarriesoutresearchanddiscussiononriskpreventionandearly-warningmechanism,mobilizesemployeesinitiativethroughfieldresearch,andguidesthemtodiscover,collectandavoidrisks.Wehavesetupariskreportinghotline

76、andaddedtheRiskControlGuardianAwardtoencourageallemployeesandexternalpartnerstovoluntarilyidentifyandreportrisks,soastoboosttheinitiativeofriskprevention,pushforthetransitionfrompassivetoactivemanagementinriskprevention,andimprovetheCompanysriskmanagementp

77、erformance.LineofdefenseforriskmanagementFocusingonthethreelinksofidentification,preventionandcontrol,ZTOExpresshasmadeeffectiveeffortstoidentifythepotentialrisksinallaspectsofoperation,andstrengtheneducation,supervisionandsystemconstruction.Wehaveputinplacethre

78、elinesofdefensetomakesurethateveryZTOExpressemployeefirmlyestablishestheawarenessofoperationcomplianceandefficientperformanceofduties,activelyidentifiedandcontinuouslycontrolledpotentialriskpointstominimizetheoccurrenceofrisks,andcultivatedasoundriskmanagemen

79、tculturewithintheenterprise.RiskmanagementstructureZTOExpresshasestablishedastandardizedandeffectiveriskmanagementsystem,withtheDisciplineandSupervisionCommitteeprovidingdirectleadership,andtheAuditCommitteesupportingtheworkofriskscreening,classifiedassessmentandr

80、etrospectivereview.Meanwhile,wehaveinvitedthird-partyinstitutionstocarryoutriskassessmentandaudit,andtaskedalltheoperationdepartmentsandoutletsinvariouscenterstoimplementrisktrackingandrectification,thusextendingriskcontroltoallaspectsofoperationtoensureeffecti

81、vepreventionandresolutionofpotentialriskpoints.Duringthereportingperiod,westrengthenedthewholeprocessofriskpreventioninstrictaccordancewiththerequirementsofSarbanes-OxleyAct(SOX)toensurepreventionbeforehand,ongoingsupervisionandfollow-upcontrol,takingourriskmanage

82、mentworkuptoanewlevel.CorporategovernanceComplianceisthefoundationoftheCompanysdevelopment,andintegrity,transparencyandwin-winresultsareZTOsbusinessphilosophy.ZTOExpressfollowstheprinciplesofhonestyandcredibilityinbusinessethics,continuouslystrengthensitsriskcont

83、rolsystem,improvesitsabilitytoconductsoundoperationandgovernance,andendeavorstokeeptheCompanyonthetrackofsustainedandsteadyprogress.CompliantandcleanoperationZTOExpresshasinternalizedcomplianceinitsDNAandexternalizeditinactions.Weobservebusinessethics,andhave

84、establishedafull-fledgedcompliancesystemandstrengthenedcompliancetraining.Therequirementsoflegalcompli-ancenotonlycoverallemployeesofZTOExpress,butalsodrawthebottomlineforfranchisees,suppliersandpartners.Internally,wehaveformulatedaseriesofcompliancecodesofcond

85、uctbasedontheEmployeeHandbookandrelevantbusinessmanagementpolicies,andprovidedsupervisoryguidancetoemployeesthroughcompliancesurveillanceandtraining;externally,wehaveintroducedclearprovisions,restrictionsandsupervisorymeasuresforcomplianceandbusinessethicsincontract

86、terms,supplieraccessrequirementsandfranchiseerequirementstofosteracleananduprightatmosphereofcooperationandensurethehealthyandsustainabledevelopmentoftheCompany.Businessethicsandanti-corruptionZTOExpressstrictlyabidesbytheCompanyLawofthePeoplesRepublicofChina

87、,theLawofthePeoplesRepublicofChinaagainstUnfairCompetition,theLawofthePeoplesRepublicofChinaagainstCorruptionandBribery,theCriminalLawofthePeoplesRepublicofChina,theSupervisionLawofthePeoplesRepublicofChinaandotherlawsandregula-tions.Duringthereportingper

88、iod,ZTOExpressrevisedandissuedtheImplementationRegulationsonIntegritySupervi-sion,whichsetclearconstraintsonactssuchascorruption,bribery,fraud,moneylaundering,unfaircompetitionandconflictofinterest,optimizedtheworkmanagementprocess,clarifiedandrefinedtheauditingstand

89、ards,andgraduallyputinplaceabusinessethicsmanagementsystemwithscientificcontent,rigorousproceduresandfullsupportingmeasures.Weincorporatedthebusinessethicsandcorruptionrisksinouroperationsintoauditsupervision,andcompletedinternalauditingcoveringalloperatinglocati

90、onsonaregularbasis.TheCompanyhasalsolaunchedacleanbusinesscampaigntocultivatethecleanbusinessculture,promotetheethosofprideinhonestyandshameincorrup-tion,andtightenthesafetyvalveinallaspectsofoperationregulations.Inaddition,theCompanypublishedtheCodeofBus

91、inessConductandEthicsonitsofficialwebsiteandpromulgatedthenewRegulationsonNetworkSupervisionManagement,furtherrefiningthecodeofconduct,bindingrequirementsandprinciplesoftreatmentandpunishmentformanagementpersonnel,serviceoutletsandsuppliers.Theactsofnon-complianc

92、ewillbeinvestigatedonanon-goingbasis,anddealtwithinaccordancewithrelevantpolicies,lawsandregulations.Duringthereportingperiod,theCompanyconductedvariousformsofintegrityawarenesscampaignstargetingatBoarddirectors,employees,outsourcedpersonnelandcontractors;therewere

93、nomajorviolationsordisputesregardingbusinessethicsandanti-corruptionfortheCompa-nyanditsemployees.ReportingmechanismandwhistleblowerprotectionZTOExpresshaszerotoleranceforviolationsofintegrityregulations.Wehaveopenedupchannelsforpublicsupervision,encouragedemploy

94、eestoexercisetheirrighttosupervision,strengthenedinternalmanagementandconstraints,estab-lishedall-weatherreportingchannelsincludingemails,hotlinesanddirectfeedbacktothesupervisorydepartment,andpublishedtheEnglishversionofreportingchannelsonourofficialwebsite.Weactiv

95、elyguideandhandleissuesreportedbyemployeesinaccordancewiththeMeasuresforRewardingWhistle-blowing,focusonclueinvestigationaswellasinspectionandsupervision,andprovidegoodservicesforredressingthedishonestbehaviorandproblemofcorruptionaffectingouremployees.Atthes

96、ametime,weattachimportancetotheprotectionofwhistleblowers.Wehaveputinplacetherelevantprotectionsystemtosafeguardtheirprivacyandsafety,denyanypossibilityofretaliationagainstwhistleblowers,andprovidestrongguaranteeforthecreationofacleanandhonestworkingenvironme

97、nt.ZTOscomplaintreportingchannelsDirectreportingDirectreportingtotheregulatoryauthoritiesReportingReportinghotline021-22134110+(86)18930660110ThirdlineofdefenseAuditCommitteeSecondlineofdefenseInternalauditdepartmentFirstlineofdefenseFunctionaldepartmentsRiskmanagementsystemD

98、evelopandregularlyreviewriskmanagementstrategiesandsystemsRegularlyconductriskscreening,classifiedassessment,andretrospectivereviewResponsibleforrisktrackingandrectification,preventingandresolvingpotentialriskpointsESGReprotZTOE1Bringingexpressdeliveryservicesintovil

99、lages,buildingbusiness-friendlyandbeautifulcitiesandcountrysideOnFebruary,theOpinionsoftheCPCCentralCommitteeandtheStateCouncilontheKeyWorkofComprehensivelyPromotingRuralRevitalizationin(CentralDocumentNo.of)proposedtoaccel-eratetheexpansionofruralnetworkoflogi

100、sticsandexpressdeliveryservices,implementtheexpressdeliveryintovillageproject,focusonindustrytopromoteruraldevelopment,andadvancethebuildingofthecounty-township-villagelogisticssystems.Respondingtothecallofthestate,ZTOExpressactivelyworkedtobringexpressdeliveryi

101、ntovillagewitheffortsinorganizationalleadership,networklayout,policysupportandresourceintegration,andpushedfortheconstructionoftherurallogisticssystemtosupportruralrevitalization.Duringthereportingperiod,theStatePostBureauannouncedgoldmedalprojectsofexpressdelive

102、ryservicesformodernagriculturewithannualshipmentvolumeexceedingmillionpieces.Accordingtostatistics,ZTOcoveredsuchprojects,playinganincreasinglyvisibleroleinboostingruralrevitalization.StrengtheningthenetworkforbringingexpressdeliveryintovillagesZTOExpresscontinuest

103、opromotetheexpressdeliveryintovillagesproject,andstrengthentheruralexpressdeliverynetwork,incorporatingmoreandmorevillagesintothemodernlogisticsnetwork.Inthisprocess,wehavecomprehensivelyimprovedtheperformanceofexpressdeliveryservicesinruralareasbyaddressingpro

104、blemssuchashighdeliverycosts,longdeliverydistancesandinsufficientorders,andexpandedconsump-tiontosecond-andthird-tiermarkets,furthersatisfyingtheproductionandlivelihoodneedsofruralresidents,unlockingtheconsumptionpotentialofruralareasandturningruralareasintoanew

105、growthpoleoftheexpressdeliveryindustry.Intermsofdispatch,duringthisyearsDoubleEleven(from:onOctoberto:onNovember),theparcelsreceivedbyZTOfromruralareasroseby.%comparedwithlastyear.MostoftheagriculturalproductsendeduponthediningtablesoftheresidentsofShangha

106、i,Beijing,Guang-zhou,ShenzhenandHangzhou,whicharetheTopdestinationcitiesofZTOparcelsfromthecountryside.Intermsofdelivery,thevolumeofparcelssenttotheruralareasinthesecondhalfoftheyearwasfivetimesthatofthesameperiodlastyear.TopicCASEInJanuary,ZTOlauncheda

107、pilotprograminLuchuanCounty,Guangxi,andbuiltitasashowroomofruralexpressdeliveryservices,settingupvillageoutletsinjustonemonth;inaddition,weintroducedanappforruraloutletsthroughcooperationwithupstreame-commerceplatformstoincreasetheparcelvolume,whichhelpedfix

108、theproblemoflowvolumeandhighcost.Atpresent,thecouriercoveragerateinLuchuanCountyhasreached%,andthebusinessvolumeis%highercomparedwiththepast.Leveragingitscatalyticeffectasachampioncompany,ZTOExpresscontinuestopromotetheexpressdeliveryintovillagesprojectinS

109、henyang,LiaoningProvince,addressingtheproblemsofimmediateconcernstothepeople,andbreakingthebottleneckinlast-miledelivery.Wefurtherexpandedthecoverageofrurallogisticsnetwork,provideddiversifiedexpressdeliveryservicesforruralresidents,furtheropeneduptheupwardchannel

110、foragriculturalproducts,andacceleratedtheconstructionofsupplychaindeliveryservices,sendingagriculturalproductstoallpartsofthecountrythroughourlogisticsnetwork.Duringthereportingperiod,thevolumeofparceldeliveryinShenyangcontinuedtoclimb,andthecoveragerateofvilla

111、gesreached%.Openingashowroomofruralexpressdeliveryservices,unfoldinganewchapterinbringingexpressdeliverytovillagesCASEBreakingthebottleneckinlast-miledelivery,expressdeliverycoveringallvillagesinShenyang,LiaoningProvinceESGReprotZTOE2Promotingtheprosperityofcou

112、ntybusinessBuildingontheprojectofexpressdeliveryintovillages,ZTOExpressisalsopromotingexpressdeliverybasedinvillag-es.Throughitsbalanceddistributionofresources,ZTOhasfacilitatedtheexportofproductsfromcountiesandvillagesandgeneratedstablesourcesofincomeforrura

113、loutlets.Inthemeantime,ZTOalsobringsbusinessandemploymentopportunitiestothecountryside,andattractsmoreandmorevillagerstoreturntotheirhometowns,realizetheirdreamsofentrepreneurship,andmakegreatercontributionstotheprosperityoftheirhometowns,pavingthewayforhigh-qu

114、alitydevelopmentofthecountyeconomy.CASEThesustainableoperationofTuxioutletsinthevillagesisattrib-utabletothehardworkandpersistenceofallthemanagersandbusinessteams.FengYinquan,headoftheZTOnetworkinRongCounty,Guangxi,activelyengagedwiththesupplychainchannel

115、sofsupermarkets.Inthestageofsiteselection,heconducteddetailedfieldresearch,anddeterminedthesizeandlocationofeachoutletaccordingtotheresearchresults.Hemadevigorouseffortsonthebuildingofsupplychainsforsupermarkets,andestablishedtheexpress+businessmodeltoensure

116、sufficientproductsforallvillageoutlets.Healsotookstepsoncostreductiontoensuretheoutletsefficientopera-tion.TheoutletinYangyuanCounty,locatedinthedeepervalleysoftheDaliangMountainsinSichuanProvince,chosetheapproachofcooperationwiththelocalvillagecommittee,and

117、turnedsupermarketsthatprovideexpressdeliveryservicesintoacollectiveeconomicprojectofthevillage,thusovercom-ingthechallengeofhighcostforbringingexpressdeliveryintovillages.HaiyaninZhejiangProvince,ShouguanginShan-dongProvince,andTongluinHangzhouallintroducedtheir

118、ownexpressdeliverybasedinvillagesoperations,andcontinuedtoexplorenewandlocallydistinctivemodelsfortransitioningfromexpressdeliveryintovillagestoexpressdeliverybasedinvillages,buildstableandprofitableruraloutlets,andpromotethedevelopmentofcountybusiness.ZTOExpr

119、essispromotingtheexpressdeliveryintovillagesprojectinLongliCountyandhelpingmoreandmoreGuizhouproductsgetoutofthemountains.Theagglomerationeffectoflogisticsandtradeproductshasbroughtconve-niencetothedevelopmentofindustriesinthesurroundingareasandsavedcosts

120、.Asaresult,industriessuchasfurnitureproductionandprocessingofagriculturalandsidelineproductsalldevelopedatafasterpace.Onaverage,morethanmillionparcelsweresortedandprocessedbyZTOonadailybasis,creatingnearly,jobsinLongliCounty.Atthesametime,LongliCountyacceler

121、atedtheintegrationofbigdataandtherealeconomyinthelogistics,industryandothersectors,focusedonpromotingthedigitaloperationofrestaurants,scenicspots,parkinglotsandotherplacestoprovidebenchmarksandpilotdemonstrationsfortheindustry,andpushedforthein-depthintegrati

122、onofbigdataandtherealeconomyonallfrontstodriveLonglissocialandeconomicprosperity.Julyistheharvestingseasonforthe,+muofcrispplumsinWushanCountyofChongqingCity,andZTOStandardExpress,atime-definiteproductofZTOExpress,enteredWushan,Chongqing,thehometownofChine

123、secrispplums.ZTOcreatedanexclusivedeliveryrouteforWushancrispplums,andprovidedtime-definite,customizedpackagingandcost-effectiveprice-guaranteesolutionstohelpsendthefreshandcrispydelicaciesfromthedeepmountainstoallcorners.Duringthereportingperiod,theoutputofcri

124、spplumsinWushanCountywasabout,tons,withanoutputvalueofabout.billionyuan.Thecrispplumspavedthewayforthebuildingoftheruralindustrialchainandenabledmorethan,farmerstoearnahigherincome.TheCompanyisnowimplementingtheexpressdeliveryintovillagesinWushanCountyt

125、hroughexpressdelivery-shuttlebuscooperation,theestablishmentoflast-milestoresandothermeans,andthecoveragerateofvillageshasreached%.Solvingthedifficultyoffruittransportation,fromfarmfieldstodiningtableCASEInMay,duetotheimpactofthepandemic,alargenumberofseason

126、alfruitssuchascherries,peach,applesandpearsinShanxiwereunabletobetransported.Tohelpsolvetheproblem,ZTOimmediatelysetuppickuppointsinthemainfruitproductionregionsoftheprovincetosupporttheupwardmobilityofagriculturalproducts.ThecouriersofZTOExpresswalkedint

127、othefieldsandhelpedthefruitfarmerspackandputthefruitsinthebox.Consideringthehighrequirementsofcherrypreservation,ZTOspeciallydispatchedrefrigeratedtransportvehicles,andlaunchedacold-chaintransportservicecoveringthewholecountry.InShanxiProvincealone,sixcold-chai

128、nlineswereopened.Inoneoftheonlinelivestreamingsessions,over,kgofcherriesweresold,andallthecherriessentoutonthesamedaywereprovidedwiththestandardexpressservice,whichfurtherimprovedtheefficiencyofdelivery,ensuredthedeliveryoffreshagriculturalproductsfromfarm

129、fieldstodiningtables,andgreatlyprotectedtheinterestsofthefruitfarmers.Empoweringfarmerstoexpandsalesandincreaseincome3ZTOExpresshasopenedagreenchannelforfruitsdelivery,andprovidesaseriesofservicesforlocalfarmerssuchaspicking,packing,andtransportation.Withouro

130、ne-on-oneservicesforfarmers,wehavecreatedasmoothdeliverychannel,andhelpedbringmoreagriculturalproductsoutofthemountains.Sendingdelicaciestoallcorners,WushancrispplumsbecomethegoldenfruitCASEYamplantationinWenCounty,turningsmallyamintoabigindustryCASEInthe

131、goldenautumnseason,ZTOExpressbroughttheexpressdeliveryvehiclesintotheyamplantationofDaquhevillageofWenCounty.Thevillagerscleanedtheyamsintheriver,putthemingiftboxes,andloadedthemdirectlytothevehicles,solvingtheproblemssuchasmarketingdifficulties,lowprices,a

132、ndmarketdominationbyfakeWenCountyyams.Withexpressdelivery,thepricesarelessaffectedbymarketfluctuations,andtheyamsalsosellbetterinthemarket.Asaresult,farmerscangetpaidwithanincomematchedwiththeirlabor,andthevillagerscanlandjobsintheirhometown.Withthehelp

133、ofZTO,WenCountyexpandeditsproductline,extendedtheyamindustrialchain,increasedtheaddedvalueofyams,andraisedthedailyshipmentfromsomeparcelsintoalmost,parcelstoday.Fromexpressdeliveryintovillagestoexpressdeliverybasedinvillages,empoweringthehigh-qualitydevelopment

134、ofcountiesCASEZTOExpresshelpsbringGuizhouproductsoutofmountains,LonglitakesonanewlookESGReprotZTOETopicRedengine,unleashingnewdriversforhigh-qualitydevelopmentThereportofthethCommunityPartyofChina(CPC)Congresspointsoutthatpartyorganizationsatalllevelsshoul

135、dperformthedutiesentrustedtothembytheCPCconstitution,implementtheCPCslinesandpoliciesandthedecisionsanddeploymentsofthePartycentralauthorities,andmobilizethemassesinvariousfields.ThereportalsoputsforwardtherequirementofstrengtheningCPCmembershipbuildinginm

136、ixedownershipenterprisesandnon-publicownershipenterprises,andmotivatePartymemberstoplayapioneeringandexemplaryrole.ZTOExpressattacheshighimportancetothepivotalroleofPartybuilding,andtakesitasanimportantwaytosteerthedirection,strengthenthefoundationandempower

137、thehigh-qualitydevelopmentoftheenterprise.ThePartyCommit-teeoftheCompanyendeavorstofindtheareaswherePartybuildingcanbeconnectedtoZTOsdevelopment,andalignedwithregionaldevelopment,tofosteranadvancedcorporateculture,andgatherpositiveenergyforbusinessgrowth.Wehav

138、ecultivatedaninnovativePartybuildingbrand,HappyZTOExpress.Throughpolitical,ideologicalandorganizationalleadership,ourPartybuildingeffortshavecreatedafavorableinternalenvironmentforthegrowthoftheenterpriseanddevelopedacultureofhappinessthatisrecognizedbyalloure

139、mployees.Wehavecultivatedaredenginetopromotehigh-qualitybusinessdevelopment,sothatourPartymemberswillstaycommittedtotheiroriginalaspiration,theCompanywillkeeppeoplesinterestsinmind,andouremployeeswillembracethespiritofcraftsman-shipandcontributetheirsharetot

140、hesociety.SpecialstudysessiononlearningfromMaoZedongintheChongqingManagementCenterSpecialstudysessionintheheadquartersGatheringconsensusandpoolingstrengths01Whereverourbusinessgoes,thePartyorganizationwillbebuiltandthePartydisciplinewillbeobserved-thisistheg

141、uidingprincipleforthePartyCommitteeofZTO.Topromotetheredgene,buildconsensusandstrength-enunity,thePartyCommitteeofZTOhasorganizedmorethantwentystudysessionsonPartyhistory,andcarriedoutaseriesofthematiclecturesandtrainingonPartyhistoryintheZTOnetwork,cover

142、ingsubjectssuchasthereasonsforlearningfromtheCommunistParty,thecharmofPartyhistorylearning,thefineworkstyleofthePartyandthepositiveimpactofPartybuildingonbusinessdevelopment,tobringthevoiceofthePartytoallemploy-ees.SpecialtrainingsessiononPartyconducted

143、ucationintheSichuanManagementCenterSpecialstudysessiononlearningfromLiuHulanandotherrevolutionarywomenintheZTOheadquartersESGReprotZTOECultivatingnewdriversforgrowththroughPartybuilding02Strengtheningculturalleadershiptodrivedevelopment03ZTOExpressresolutelyimp

144、lementstheXiJinpingThoughtonSocialismwithChineseCharacteristicsforaNewEra,firmlyfollowsthereddirection,andactivelyexploresthemeansandpathwaysforintegratingPartybuildingwithregionaloperations.Throughonline+offlineessayandspeechcontests,Party-themedteam-buildingeve

145、ntsandotherdiversifiedformsofPartybuildingactivities,wehavelinkedthePartybuildingintheheadquartersandregionaloperations,forgedastrongersoulofZTO,andfurthermotivatedtheZTOteam.PartymembersoftheAnhuiManagementCenterwatchingthelivebroadcastofthethPartyCongres

146、sYoungPartymembersoftheChaoshanManagementCenterwatchingthelivebroadcastofthethPartyCongressGroupstudysessionintheZTOheadquartersontheReportofGeneralSecretaryXiJinpingtothethPartyCongressJiangsuNanjingCenterheldtheOdetothePartysingingcontestZTOheldth

147、eannualawardceremonyofPartybuildingwork&IloveZTOspeechcontestTakingthestanniversaryofthefoundingofthePartyasanopportunity,ZTOExpressheldavarietyofPartybuildingactivitiesacrossthecountryundertheguidanceoflocalPartycommittees.Promotingthedevelopmentofdivers

148、ifiedPartybuildingactivitiesPartymembersoftheJiangsuManagementCenterwatchingthelivebroadcastofthethPartyCongressTheyearistheyearofthethCPCNationalCongress.TheCPCCommitteeofZTOorganizedthewholenetworktostudythedecisionsmadeatthethPartyCongress,getclear

149、instructionsfromthePartyforthenewera,andseekmotivationandinspirationsthroughlearning.Focusingontheguidelinesforthedevelopmentoftheexpressdeliveryindustrysuchasbuildingastrongtransportationcountry,connectinginternalandexternalcirculations,ruralrevitalizationandgr

150、eendevelopment,weaimtocombinetheimplementationofthedecisionsofthethPartyCongresswiththepracticeofhigh-qualitydevelopmentofZTOExpress.ESGReprotZTOEHubeiZTOExpress,LTLandCloudWarehousejointlyvisitedtheMemorialHalloftheRevolutionaryMartyrsintheHubei-Henan-Anhu

151、i-JiangsuAreaandtheformerresidenceofLiXiannianYoungPartymembersvolunteerserviceteamofZTOPartybranchinHefeiIncarryingoutthemeeducation,fourhistorieslearningandeducation,Partyhistorylearningandeducation,ZTOPartyCommitteestressestheimportanceofcombininglearninga

152、ndapplication.Throughthedoingpracticalworkforthepeoplecampaign,weendeavortotranslatetheresultsoflearningintomotivationforourwork,andencourageourPartymemberstotakepartinthegovernanceprojectsofthelocalcommunities.RedExpressservingthegrassrootsofsocietyPartyb

153、uildingservicecenteroftheZTOoutletinDongchengDistrict,BeijingZTOPartybranchinJinanorganizedaPartyhistorylearningsessionattheformersiteoftheCPCShandongProvincialWorkCommitteeZTOPartybranchinInnerMongoliavisitedDaqingshanRedCultureParkZTOPartybranchofthe

154、ChaoshanManagementCentervisitedYeJianyingMemorialHallintheSanhebaMemorialParkESGReprotZTOEServingCustomerswithHeartTheDevelopmentPlanfortheExpressIndustryinthe14thFive-YearPeriodreleasedbytheStatePostBureaustressestheimportanceofdeepeningstructuralreformont

155、hesupplysidetobringexpressdeliveryservicestovillagesandfactoriesandtotheoverseasmarkets,promotingdirectservicesales,andpushingforinnovationinservicesandtechnologiestotransformandupgradetheindustry.Withthemissionofbringinghappinesstomorepeoplethroughourservi

156、cesandthepursuitofexcellenceandinnovation,ZTOExpressiscommittedtobuildingacomprehensivelogisticsserviceplatformbypromotingdigitalsmartlogisticsacrosstheservicechain,continuouslyimprovingthecustomerservicesystem,andensuringthesecurityofcustomerinformationandpriv

157、acy.TopicsaddressedinthischapterOuractionsQualitycustomerserviceDataandprivacysecurityProductandserviceinnovationSecuredeliveryProtectingthesecurityofcustomerprivacyandoptimizingcustomersserviceexperiencethroughtechnology-serviceintegrationDeepeningtheapplicationofdig

158、italtechnologieswithafocusontransformationandefficiency,andmeetingdiversifiedcustomerdemandsthroughproductandserviceinnovationSDGsaddressedinthischapterESGReprotZTOEIntelligentarbitrationThroughintelligentapplications,theCompanyisabletocapturenetworkdatainatimely

159、manner,trackthewholeserviceprocessonareal-timebasis,andlookforthecausesofparcelabnormalitiesintheprocess.Thishasprovidedourservicenetworkwiththetoolsofdecision-makingandmanagement,andincreasedthetimelinessofourservices.ProvidingqualityservicesCommittedtothes

160、ervicephilosophyofallaroundoutletsandallforcustomers,ZTOExpressadoptsthemodeloftechnol-ogy-serviceintegrationtoimprovethestandardsofcustomerservices,andlistenstocustomersopinionsandsuggestions.Wehaveputinplaceacomprehensiveandwell-functioninginformationsecurity

161、protectionsystemandstrengthenedtheinformationriskawarenessofourstafftoensurecustomersserviceexperienceandtheprotectionoftheirrightsandinterests.ZTOExpressstrictlyabidesbytheLawofthePeoplesRepublicofChinaontheProtectionofConsumerRightsandInterests.Wehaves

162、etuptheServiceQualityCenter,andmadesustainedeffortstostrengthenourcustomerservicemechanism,exploretechnology-assistedservices,andimprovethequalityofourservices.Wealsoactivelyconductsatisfactionsurveystoraisecustomersatisfaction.Duringthereportingperiod,weupdatedth

163、eManagementRegulationsoftheServiceQualityCenterandoptimizedthesubjectsandrulesofpenaltyandothercontents.ManagementinitiativesZTOExpressiscommittedtobuildingacomplete,comprehensiveandscientificcustomerexperiencemonitoringcapability.Wecontinuetooptimizeourservicem

164、odelbydevelopingintelligentandefficientservices,andfocusonimprovingcustom-erslogisticsexperienceandmeetingdiversecustomerdemandswithprecisionandefficiencytocontinuouslyimprovingcustomerexperience.CustomerfeedbackZTOExpressprovidescustomerswithsmoothcomplaintchannels

165、,andcustomerscanmakeinquiriesandgivetheirfeedbackthroughmultiplechannelssuchashotline,onlinecustomerservice,AppandofficialWechataccount.TheCompanyhasformulatedtheServiceSupervisionandManagementRegulationsandothersystems,andestablishedaclosed-loopmechanismforhand

166、lingafter-salescomplaints.Welistentocustomersopinions,andmakereturnvisitsandfollow-upsintimetoensurethequalityofourservices.Atthesametime,theCompanycarriesoutsupervisionandtrackingintheprocessbasedontheindicatorsoftheservicequalityevaluationsystem,closelyfo

167、llowstheabnormalitiesinthenetwork,andintervenesproactivelytoreducetheimpactofabnormalitiesandservicefailures.Duringthereportingperiod,thecustomercomplaintresponserateandhandlingratereached%.ZTOExpresslistenscarefullytothevoicesofvarioustypesofcustomers,andregul

168、arlyconductsnationwidesatisfactionsurveysonourbusinessandindividualcustomersthroughqualitativeinterviews,quantitativeplacementsandfieldvisitstocollectcustomerfeedbackonourbrand,products,servicesandotherfactorsthataffectcustomersatisfaction.Basedonthesurveyresults,w

169、efocusonanalyzingfactorsaffectingcustomerexperienceandsatisfaction,andproposetargetedmeasurestofurtherimprovethequalityofcustomerservices.Duringthereportingperiod,ourcustomersatisfactionratecontinuedtoranktopintheindustry.QualitycustomerservicesInitiativesforeffi

170、cientparceldeliveryChannelsforcustomercomplaintsZTOsintelligentcustomerserviceinitiativesEncourageoutletstopickup,dispatchanddeliverparcelsmorefrequentlyWeencourageouroutletstopickup,dispatchanddeliverparcelsmorefrequently,andavoidcentralizedoperationofallparcelst

171、orelievethepressureofoutletsandcenters,andreducethetimespentbyoutletsinparcelpickup,deliveryandsigning.EncourageoutletstotakedirectrouteInordertoreducetheoveralltimeofparceldelivery,weencourageouroutletstochangethemodeofparceldispatch,choosedirectroutesa

172、ndsendparcelsdirectlytolastmilepostsordispatchoutletstoimprovethetimeefficiency.Reducethevolumeoflost,damagedanduntraceableparcelsWehavesetupaspecialtaskforceforthemanagementofuntraceableparcelstoreducetheincidencerateofsuchparcels.Wehavealsointroducedt

173、hepracticeofshiftoperation,andrequireoutletstoarrangeforthedriversoraccompanyingpersonneltosortandloadtheparcelsintimeaftertheirarrival,soastomakesurethatnoparcelisstrandedorleftbehind.Improvecustomersatisfactionwithon-demanddeliveryThroughcustomerprofilin

174、g,weareabletoprovidetargetedandpersonalizeddeliveryservicesforthem,andintroduceon-de-manddeliverytoimprovecustomersatisfaction.Improvesortingandex-ware-houseefficiencyToimprovesortingefficiency,werequireoutletstomakereasonablesiteandcapacityplanningaccordingtothe

175、irownparcelvolume,installsuitablesortingequipment,andmakeavailablethecorrespondingnumberofoperatorstoensuretimelysortingandex-warehouseoperations.IntelligentservicerobotinallchannelsTheCompanysintelligentrobotsarenowusedinallchannelsandappliedtomorethanbusines

176、sscenariossuchasorderchecking,orderplacingandconsulting,etc.Whencustomersareconnected,theywillfirstbereceivedbyrobots,whichraisestheefficiencyofproblemacceptance,enhancestheservicecapabilityofthenetwork,andreason-ablyreducesmanpowercosts.Intelligentqualityinspectio

177、nTheCompanyhasestablishedanintelligentqualityinspectionsystemtosuperviseandmanagecallsandonlinecommunicationtexts.Throughservicetrackingandautomaticscoringofthesystem,wecanefficientlyandaccuratelylocatetheexplicitandpotentialproblemsinourservices,andmaketimely

178、interventiontoredresstheproblems.Atthesametime,throughmulti-dimensionaldataanalysis,weareabletoidentifycustomerexpectationsanddemands,andmakeinformeddecisionsonperformanceimprovementacrossthewholeprocess.IntelligentprocessingTheCompanyhasputinplaceanintelligenth

179、andlingprocess,andadoptedaclosed-loopapproachtoprocessingcustomerrequestsinallchannelsandhelpingcustomerssolveproblems.Wealsoprovidecustomerswithone-stopservicestodeliverserviceswithgreaterefficiency.hotlineOnlinecustomerserviceExclusivecomplaintaccessonAPPInstantpusho

180、nAPPSpecialentryonZTOExpressofficialWechataccountAfter-salesserviceofExpressDeliveryButlerESGReprotZTOETheCompanysmaininitiativesfortheimplementationofthethreesafetyrequirementsinInaddition,inordertofurtherenrichthecontentoftrainingcourses,facilitatethelearningofc

181、ustomerserviceassistantsandcouriers,andimprovetheefficiencyoffront-lineempowerment,theCompanyhasspeciallyconstructedalearningplatformforcouriersandcustomerserviceassistants.Bytheendof,atotalofmorethanexclusivecourseshadbeenlaunched,withover,minutesofonlinecours

182、es,andaccessedmorethanmilliontimes.Meanwhile,intermsoftrainingformat,wehavedesignedauniquedailyquizlearningmodule,whichaddstothefunoftrainingwhilespreadingprofessionalknowledge.ContentsoftrainingforcustomerserviceassistantsCustomerservicetrainingCustomerservicet

183、rainingInordertohelpourfront-linestafffosterastrongerserviceawareness,improvetheirprofessionalknowledge,compe-tenceandworkefficiency,anddoabetterjobinprovidingstandardizedandprofessionalcustomerservicestoenhancecustomerexperience,theCompanyorganizesandconductstra

184、iningsondifferenttopicsfordifferentrolesinthenetwork.Duringthereportingperiod,weprovidedtrainingsforcouriersandcustomerserviceassistantsoftheoutlets,newrecruitsoffunctionaldepartmentsatalllevelsundertheServiceQualityCenterandprimary-levelmanagers,coveringsubjec

185、tssuchasprofessionalcommunicationskills,abilitytohandlerequests,standardserviceproceduresforpickupanddispatch,andemotionmanagement,toempoweremployeesinalldimensionsandaspects.Atotaloftrainingsessionswereconductedthroughouttheyear,with,participantsandasatisfactionr

186、ateofover%.OrientationtrainingStage:Afterthecustomerserviceassistantsjointhecompany,theCompanywillorganizeanorientationtrainingoncorporateculture,theCompanysintemalsystems,safetyandothersubjects;Stage:Afrerenteringthebusinessdepartment,thecustomerserviceassistantswil

187、lreceiveatrainingonthebasicsoftheexpressdeliveryindustryandtherelevantsystemsoftheindustrythroughacombinationoftheoriesandpractices;Stage:Afterthetrainingiscompleted,theemployeeswilltakepartinanexamandonlythosethatcanpasstheexamcanstarttheirwork.Daily

188、trainingCare-for-growthtraining:TheCompanyregularlyorganizestrainingonpsychologicalcounselling,emotionmanagement,skilenhancementandotherrelatedsubjects;Onlinelearning:TheCompanyhasdevelopedanonlinelearingplatformforcustomerserviceassistants,withrichanddiverselearningre

189、sourcesonsubiectssuchasskillenhancementandemotionmanagement.ZTOExpressstrictlyimplementsthethreesafetyrequirements,andstrengthensthemanagementmechanismbydevel-opingsecuritymanagementsystemsandequipment.Wehavereinforcedsecuritymanagementinalllinksandcontinu-ouslyi

190、mprovedthelevelofsecuritytoensurethesafetyofdelivery.ImplementationofthethreesafetyrequirementsZTOExpressconscientiouslyimplementsthePostalLawofthePeoplesRepublicofChina,thePostalIndustrySafetyandSupervisionandManagementMeasures,andtheExpressDeliverySafetyOper

191、ationalRegulations,andstrictlyimple-mentsthethreesafetyrequirementsofreal-namepickup,open-boxinspectionandmachineexaminationtostrengthenthesafetymanagementinalllinksandensurethesafetyofparceldelivery.Duringthereportingperiod,theCompanyintroducedspecialcontrolmeas

192、uresonprohibitedparcels,battery-typerestrictedparcelsandreal-namepickuptocontinuouslyimprovethesafetymanagementofparceldelivery.DeliverysafetymanagementControlofprohibitedparcelsAddinganonlinealertfunction:WehaveaddedareminderintheAPPthatwillalertthecustomerif

193、hetypesinaprohibitedgoods,tointercepttheparceldirectlyatthefrontend;wehavealsoaddedasimilaralertfunctiontothecourierplatform(Zhangzhongtong),throughwhichthecouriercancheckthelistofprohibitedgoodsinrealtime.Promotingpubliceducationofprohibitedgoods:Welaunch

194、edthreelearningcoursesonprohibitedgoodsduringthereportingperiodtohelpthecouriersandoutletsgainadeeperunderstandingofprohibitedgoods.Testontheknowledgeofprohibitedgoods:Weaddedatestontheprohibit-edgoodsinthecourierplatform,andassessedthecouriersgraspofthe

195、relevantknowledgebasedonthetestresultstomakethelearningmoretargeted.Spotcheckofprohibitedgoods:Wesentgridmanagertochecktheimple-mentationofopen-boxinspectionattheoutlets,andrequesttheoutletsandcourierstostrictlyimplementthethreesafetyrequirements.Controlof

196、battery-typerestrictedparcelsReal-namedeliveryDuringthereportingperiod,theCompanylaunchedarectificationcampaignontheirregularityofreal-nameinformationofthecontractedcustomersofoutletsandcouriersinthesystem,andredressedatotalof,customeraccountsnationwide,achieving%cov

197、erageintherectificationofabnormalreal-nameinformationofallcustomersinthenetwork.TheCompanyconductsin-depthstudiesonthecondi-tionsofbattery-typeoutlets,andimposesstrictcontrolandanalysisofbattery-typegoods.Wehaveestablishedarecord-keepingprocessforbattery-typeri

198、skygoods,andstrictlyreviewedcustomerqualificationsforbattery-typeproductstoensuremaximumsafetyoflithiumbatterybusiness.ESGReprotZTOEVehiclemanagementClassifiedmaintenancefordifferentvehiclemodelsandcomponents;Timelyadjustmentofthemaintenancecycleofthetrailerbox;Re

199、gularinspectionofkeycomponentsofthetrailerbox.EnsuringtransportationsafetyWhilecomplyingwiththethreesafetyrequirements,ZTOExpresspaysattentiontothesafetyofvehiclesandparcelsintransportation,andstrengthensthemanagementandsupervisionofthetransportationprocessinan

200、efforttoreducerelatedrisksandavoidsafetyaccidents.ZTOExpressstrictlyabidesbytheDataSecurityLawofthePeoplesRepublicofChina,theCyberSecurityLawofthePeoplesRepublicofChina,thePersonalInformationProtectionLawofthePeoplesRepublicofChina,theRegula-tionsontheSe

201、curityProtectionofCriticalInformationInfrastructureandotherrelevantnationalandindustrylawsandregulations,andhaspromulgatedtheDataSecurityManagementPolicy,theMeasuresforSecurityIncidentManagement,theMeasuresforSiteSecurityManagement,theMeasuresforOutletSecurityMana

202、gementandothersystems.Wehavegraduallyimprovedourmanagementsystemforinformationsecurityandprivacyprotection.Duringthereportingperiod,weformulatedandissuedtheDataConfidentialityManagementPolicy,withclearprovi-sionsfordataclassificationandgrading,confidentialityinitiat

203、ives,managementandimprovement,responsibilitiesandpenalties,toensureinformationanddatasecurity.SecuritymanagementZTOExpressattachesgreatimportancetoinformationsecurity.TheGroupsWorkSafetyCommitteeisresponsi-blefortheCompanysoverallinformationsecuritywork,andtheCompanys

204、VicePresidentofInformationTech-nologyisresponsibleforoverseeingtheworkoninformationsecurityandprivacyprotection.Throughtheimplementationofinitiativesonriskmonitoring,securityeventresponse,personnelverificationandsystemstandardization,theCompanyhasputinplaceamanag

205、ementsystemcoveringthewholeprocessofadvanceprevention,ongoingmonitoringandfollow-uptracingtoensurethesecurityoftheCompanysinformationanddata.Atthesametime,theCompanyhasreleaseditspubliccontactinformationandemailaddress,throughwhichtheemployeesandthepubliccan

206、reportanyinformationsecurityincident,andpunishmentswillbemadeforinformationsecurityandprivacyleakageinlinewiththerelevantpoliciesaccordingtotheseriousnessofthecircumstances.InformationanddatasecuritySecuringthetopthreeandaimingforthefirstplaceintheCainiaoS

207、ecurityIndexrankingEnsuringtheeffectiveimplementationofthesecurityempowermentprogramsforallcompaniesintheecosystemRaisingtheinformationsecurityawarenessoftheemployeesandtheinfluenceofSRCWerankedthefirstplaceintheCainiaoSecurityIndexfor%ofthedaysintheyear.We

208、organizedaseriesofeducationandtrainingactivitiesoninformationsecurity.Wecompletedmorethanprograms,includ-ingsecurityempowermentoftheecosystem,hostsecurityempowerment,honeypotandcompliance,andhelpedcompaniesintheecosystemdealwithsecurityrisks.TargetProgressResponsibl

209、eforthemaindataprotec-tiondutiesoftheCompany,includingformulatingandimplementingdatasecurityprotectionstrategies,dealingwithinformationsecurity-relatedincidentsandconductingincidentinvestigation,collaboratingwithandsupervisingtheimplementationofrelevantdepartments,aud

210、itingtheirimplementationresults,andcommuni-catingwithexternalstakeholdersontheirdataprotectionneeds,etc.SafetyManagementCenterInformationSecurityControlDepartmentResponsibleforthemainsecuritydutiesoftheCompa-ny,includinginformationsecuritycontrol.WorkSafetyCommit-teeo

211、ftheGroupTechnologyandInformationCenterPerformingthedutiesandobligationsofuserdatasecurityprotection,andimplementingthemeasuresrequiredbythedataprotectionprocedures.RoutemanagementSettingspecifictransittimefordifferentroutes,takingintoaccounttheroutemileage,roade

212、nvironment,weatherandothernaturalfactorsafffectingthetransportationbytheshuttletrucks,toensuredrivingsafety;Bindingparcelswithtrucklabels,trailerboxesandtruckheadersthroughoutthetransportationprocesstotrackthemovementofparcelsintransportation.Forallparcelsthatar

213、eboundwithtrucklabels,theinformationofthetruckdriverscanalwaysbeaccessed,toassigntheresponsibilityforeveryparceltoaspecificperson.PersonnelmanagementKeepingthedriversofdeliverytrucksunderwatchthroughoutthetransporta-tionprocess,andinitiatingthealarmfunction.T

214、hecombinationofconstantreminderandmanagementsupervisionsubstantiallyreducestheprobabilityofsafetyaccidents;Puttingvehicles,driversandtrailerboxesintodifferentgroups,andbindingexperienceddriverswithvehiclesingoodconditionsforroutesinmountainousareastoimprovedrivin

215、gsafetyinmountainousareas;Duringthereportingperiod,theCompanyorganizedtrainingontopicssuchasRoadSafetyMountainRoadDrivingSkillsRoadSafetyEmergencyMeasuresandSpontaneousCombustionPreventionandSelf-Rescue,achievinga%trainingcoverageandtheparticipationof,trainces(per

216、son-times),notablyimprovingdriverssafetyawareness.InitiativesforensuringtransportationsafetyInformationsecuritymanagementmechanismoftheCompanyESGReprotZTOETheCompanyregularlyevaluatesthemanagementofuserinformationsecurity.TheCompanyhaspassedthecertifi-cationsofISO,IS

217、O,GB/Tandotherinformationsecuritysystems,coveringdemandcollectionandanalysis,designanddevelopment,applicationsystemsandITinfrastructureoperation&maintenanceservicesfortheCompanyscorebusinesssystems.Duringthereportingperiod,wereceivedtheaccreditationmarksoftheUnitedK

218、ingdomAccreditationService(UKAS)andChinaNationalAccreditationServiceforConformityAssessment(CNAS).Atthesametime,theCompanyregularlyconductsauditsoncontentsrelatedtoinformationsecurityandprivacyprotection,andcompletedmonthlysecurityriskauditsduringthereportingperiod.

219、Duringthereportingperiod,theCompanyintroducedaseriesofoptimizationmeasures,issuedtheRulesforSiteSecurityManagement,reinforcedthemanagementandcontrolofpart-timeworkers,andactivelypromotedtheuseofprivacy.Bytheendof,theutilizationrateofprivacywaybillsroseto%.Train

220、ingandeducationZTOExpressattachesgreatimportancetocultivatingemployeesawarenessofinformationsecurity.Wehaveestab-lishedaninformationsecuritytrainingsystem,andregularlyorganizeeducationcampaigns,trainingprogramsandexaminationsoninformationsecurityacrosstheCompanyand

221、theecosystemtohelpouremployeesexpandtheirknowledgeonthesubjectandstrengthentheirsecurityawareness.Specialcampaign-InformationSecurityEnhancementMonthSpecialcampaign-CyberSecurityAwarenessWeek,includinglivestreaminglectureonpersonalinformationprotection,cybersecurityq

222、uizzes,etc.SpecialtrainingonphishingInformationSecurityEducationsectionoftheservicenumberoftheZTOInformationSecurityDepart-mentSecurityTestTrainingandtrainingassessmentAllpersonnelofthenetworkandtheecosystemFunctionalstaffofthenetworkandtheecosystemAllCompanyem

223、ployeesAllCompanyemployeesAllpersonnelofthenetworkandtheecosystemTrainingactivitiesTrainingparticipants,copiesofinformationsecuritypledgessigned,participants(person-times)postspublishedthroughtheyear,whichwerereadmorethan,timesThreesessionsNearly,copiesofpromotionmaterial

224、soninformationsecuritydistributed,participants(person-times)TrainingresultsInformationsecuritymanagementsystemcertificationsInformationsecuritytrainingoftheCompanyinRiskmonitoringImplementinginitiativessuchasexternalmonitoring,securityalertcycles,intelligencesharingwithex

225、ternalcompanies,collectionofvulnerabilityintelligence,publicopinionmonitoring,identificationofsociety-levelissues,anddarkwebmonitoring;Interceptinghigh-riskloginsorrequiringsecondaryauthenticationbasedonevents,environment,frequencyandotherfactorstoensurethesecurityofinf

226、ormationqueries,loggingrecordsforeachquery,andconductingregularlogauditstotrackanddealwithidentifiedproblems.HandlingofsecurityincidentsFormulatingtheMeasuresforSecurityIncidentManage-ment,withclearproceduresforincidentgrading,correspondinginitiatives,reviewing,etc.De

227、velopingthemainprocessofemergencyresponse,andregularlyhandlingemergencyincidentsatbothcommandandeventlevels.VulnerabilityassessmentDevelopingascoringsystemforprivacyvulnerabilityassessment,collectingprivacyissuesandcarryingoutrectification;Conductingsecurityvulnerabi

228、lityassessment,andcompletingtheemergencyrepairofthevulnerabilitiestoclosetheloop.PersonnelverificationCourierscanonlyregistertheiraccountaftercompletingpersonnelregistration.Identityverificationisrequiredforaccountregistra-tion,andcustomerinformationisonlyaccessible

229、aftertheregistrationiscomplete.SystemstandardizationEstablishingaunifiedpersonnelanddispatchsystem;Tohideidentityinformation,theexportfunctionisdisableforcustomerinformation.InitiativesforinformationsecurityandprivacyprotectionESGReprotZTOEInnovativebusinessdevelopm

230、entTakingtechnologicalinnovationasthedrivingforce,ZTOExpressiscommittedtopromotingthedigitizationofthewholeprocessofexpressdelivery,andincreasingtheapplicationanddisseminationofnewtechnologiesandequipment,whileensuringthesecurityofthewholeprocessofparceldelive

231、ry,andachievingthehigh-qualitydevelopmentoftheenterprise.ZTOExpresscloselyalignstechnologicalinnovationwiththeCompanysstrategyandbusiness,activelycarriesoutindepen-dentR&D,adoptsdigitaltechnologiestocovermultiplescenariosoftheexpressdeliverybusiness,andcontinuously

232、expandsproductcategoriesthroughinnovationinR&Dtomeetdiversifiedcustomerdemands.R&DinnovationmanagementZTOExpressattacheshighimportancetoautomated,technology-poweredandintelligentbusinessdevelopment.WehaveestablishedaresearchteamandscaledupR&Dinvestmenttopromotethe

233、deepintegrationofadvancedtechnologyandtheCompanysbusiness,boosttheend-to-endhigh-qualityserviceandrapiddelivery,andcontinuouslyimprovetheCompanysresearchstrengthandcomprehensiveservicecapability.TechnologicalinnovationZTOExpressiscommittedtopromotingtheconstruction

234、oftherelevantworkplatformsintheproductionandresearchprocess.Bytransitioningfromdecentralizedconstructionatthedepartmentleveltounifiedconstructionatthecorporatelevel,wehavelaunchedaone-stopworkplatform(DevOps),whichprovidesthefunctionsofthewholeprocessofproduct

235、ionandresearchsuchasdemandmanagement,defectmanagement,taskmanagement,versioniterationmanagement,projectmanagement,testmanagement,targetmanagement,applicationandclustermanage-ment,releasemanagement,etc.Basedonthemainstreamopen-sourcedistributedarchitecturesysteminitsdesign,

236、theplatformprovidesflexibleelasticstorageexpansionsolutions.Coveringthewholeprocessofproductionandresearch,andbreakingtheinformationboundary,theplatformpavesthegroundforopenandefficientcollaboration,andimprovesthebusinessagilityandR&Defficiencyofproductsinallbu

237、sinesslines.One-stopR&Dplatform,connectingthewholeprocessofproductionandresearchWiththefurtherincreaseinthenumberoforders,equipmentandpersonnelinmanagementcenters,thedisadvan-tageofmanualaggregationofoperationdatahasbecomeincreasinglyvisible.Duringthereportingper

238、iod,ZTOExpressdesignedanddevelopeddigitaltoolssuchasDoubleElevenDataBigScreenandSmartParktotrackoperationdatainrealtime,leadingtogreaterefficiencyinoperationmanagement.Iterativeoptimizationofthesystemplatform,raisingoperationandmanagementefficiencyTheDoubleEle

239、venDataBigScreenprovidesanoverviewofreal-timebusinessvolume,statusofcenteroperators,statusofvehicletransportation,forecastedordervolume,numberofdaysforparcelclearanceprojectedbythestresswarningcenterandotherinformation,providingafullrangeofdigitizedinformations

240、upportfordecision-makingbytheHQandprovincial/districtmanagementteams.SmartParkcreates,inatop-downfashion,digitalfilesfortheparks,buildings,floors,areas,platformsandequip-mentofthemanagementcenters,providingareliabledatabasisfortheestablishmentofdigitalmodelsofall

241、thetransitcentersandforthefurtherimplementationandoptimizationofoperatorperformanceatthecenters.R&DinnovationawardsoftheCompanyDuringthereportingperiod,theCompanywonthethirdprizeoftheCFLPScienceandTechnologyProgressAward,theawardofOutstandingInnovativeEnterpr

242、iseintheDigitalTransformationofChineseLogisticsIndustryandotherawards,andpassedtheCNAScertificationfornationalmeasurementlaboratory.AWARDCERTIFICATEAWARDCERTIFICATEAWARDCERTIFICATEAWARDCERTIFICATEZTOExpressone-stopworkplatformoftheproductionandresearchprocessOne-stop

243、R&DplatformAppServiceAxonServerCross-domainqueryaggregationserviceCQRS+EDAProjectdomainVirtualmachinePhysicallayerBasicservicelayerDomainmodelerApplicationservicelayerAccesslayerFrontpresentationlayerDAOStatemachineESQueryDatacacheMessagequeueContainerPlatformPhysicalmachineUser

244、domainTooldomainStreamlinedomainCommandbusTimebusQuerybusMMySQLCACHESpringWebFluxNotificationQualitycontroldomainProductdomainSimpleservicesAPIGateway+SSO-authentication,black&whitelist,flowcontrolBackgroundmanagementplatformDevelopmentPlatformTreasureboxapplicationESGReprotZTO

245、EDigitaltransformationGuidedbytheInternet+logisticsphilosophy,ZTOExpresshascreateddigitaltoolscoveringvariousscenariosandlinksontheservicechainfortheecosystembusiness,andadvancedtheapplicationofdigitaltransformationinthewholelifecycleofpickup,sortation,transport

246、ationanddeliverytoprovidecustomerswithhigh-qualityserviceexperience.Duringthereportingperiod,theCompanycontinuedtooptimizeandimproveitsinformationsystem,andreleasedCenter,Outlet,attendancemanagementsystem,digitalbillboards,etc.,toexpandthescenariosofbusinessservicesa

248、wofthePeoplesRepublicofChina,theLawofthePeoplesRepublicofChinaagainstUnfairCompetitionandotherlawsandregulationstostrengthenthemanagementandprotectionofpatents,copyrightsandotherIPRs,andhasobtainedthecertificationofGBIPRManagementSystem.Duringthereportingp

249、eriod,theCompanyupdatedtheIPRManagementPolicyandrevisedtheprovisionsonpatentapplication,implementationprocessandotherrelateditems,furtherstandardizingtheCompanysIPRmanagement.Duringthereportingperiod,theCompanyobtainedpatents,softwarecopyrights,andtrade-marks,andinves

250、tedover.millionyuanintotalonIPR.Inaddition,inordertoboosttheIPRawarenessofemployees,unlocktheenergyofinnovationandstrengthenthecapacityforIPRtransferandtransformation,theCompanyregularlyinvitesseniorandprofessionallecturerstoprovidetrainingonIPR,trademarkand

251、copyrightprotectionandinnovationtoemployees.Atthesametime,theCompanyencouragesemployeestoindependentlyapplyforpatentsandimplementsapatentincentivesystemtoprovideawardsforinventorsandtheirteamsbasedonthequantityandqualityofsubmittedpatentapplications.CenterPro

252、vidingoperationinformation,businessinformation,servicequality,basicinformation,centercomparisonandotherfunctionstocenterandoperationmanagerstogivethemacomprehensivepictureofreal-timeandhistoricaldata,andsupportthedatanecessaryforreducingcentercosts,improvingoperatio

253、nefficiencyandstrengtheningservicecapabili-ties.OutletProvidingmanagerswithbasicinformationofoutlets,businessdevelop-ment,dailyoperation,lastmilepresence,costpolicyandotherrelatedinformation,andhelpingfront-linemanagersquicklylocateandunder-standthesituationofoutlets

254、through-degreepanoramicdatacoverage.AttendancemanagementsystemCompletingaseriesoftasks,includingthereviewoffacialsign-inservices,softwaredevelopmentandhardwaredebuggingoftheatten-dancedevice,anddevelopmentofbackstagemanagementfunctionsoftheattendancesystem,andenablin

255、gtheoperatorattendancefunctionincentersofthenetwork.DigitalbillboardGatheringinformationonthetransshipmentcapacityofallnetworkcenters,informationonparkscale,timetabledataofthewholechain,dataonservicequality,inboundandoutboundvehicles,dataontheoperationvolumeoft

256、hecentersanddataonlargeandsmallequipment,enablingreal-timemonitoringofoperatorsandhigh-capacitytrailersinthenetworkallatonce.SOFTWARECOPYRIGHTS19PATENTS65TRADEMARKS139TOTALONIPR1.19DigitaltransformationmillionyuanCertificationofIPRmanagementsystemESGReprotZTOEBringi

257、ngexpressdeliveryservicestooverseasmarketsActivelyrespondingtothegoingglobaldevelopmentstrategyandaimingforthegoalofbecomingaworld-classintegratedlogisticsserviceprovider,ZTOExpresshasintegratedthesupplychainsofoverseaswarehouses,speciallinesandcross-bordere-co

258、mmercebasedonZTOGlobalLogistics,anddevelopedamulti-channel,diversifiedandall-roundservicemodeltopromotetheinternationalizationofproductsandservices,andprovidecustomizedone-stoplogisticssupplychainservices.ProductsandservicesofZTOInternationalCross-borderservicesCross

259、-borderexport:Cross-borderparceldeliverytomorethancountriesandregionsworldwide;Cross-borderimport:Full-chaindeliveryservicesfromoverseasdestinationstotheChinesemainland;Transitandwarehousing:Customizable,secureandspeedytransitservicesfromChinatotherestoftheworld.Loc

260、alservicesinoverseasdestinationsWehavelocaltransportationnetworksinsixASEANcountries,theROKandfiveAfricancountries,providingcross-borderimportandlocaldeliveryservices.LocalservicesinChinasHongKong,MacaoandTaiwanregionsWeprovidelocalwarehousinganddeliveryaswella

261、simport&exporttransitservicesinChinasHongKongregion.SpecialproductsWeprovidespecialservicessuchascollectionondelivery,cashondelivery,andtime-definiteparcelstomeetthelogisticsdemandsunderdifferentscenarios.InnovativeproductsandserviceslaunchedbytheCompanyinBeijin

262、gNo.LogisticsCenterWarehouseZTOExpresshasestablishedawell-functioningsystemofexpressdeliveryproducts,andexpandedtheproductlinesonacontinuousbasis.WehavedevelopedZTOStandard,ZTOExpedited,ZTOPremiumandotherproductsinresponsetodiversifiedcustomerdemands,suchasguara

263、nteedon-timedelivery,deliveryondemand,andcompensationforlatedelivery,andprovidedpersonalizedvalue-addedservicesandcustomizedproductsforplatformorspecificcustomers.Atthesametime,inresponsetothecalloftheStatePostBureauforbringingexpressdeliveryservicestovillages

264、andfactoriesandtotheoverseasmarkets,wehaveexpandedexpressdeliverychannelsintofactoriesandoutboundexpressdeliverychannels,andactivelybuiltourlast-milepresencetomeetdiversifiedandpersonalizedmarketdemands.BringingexpressdeliveryservicestofactoriesZTOExpresscontinue

265、stopromotetheExpressDeliveryintoFactoriesprojectandadvancetheintegrationoftheindus-trialchain.Throughourone-stopdeliveryservices,wehavecontinuouslyoptimizedthesupplystructureoftheindus-try,andpushedforwin-wincooperationwithupstreamanddownstreamenterprises.Produc

266、tinnovationZTOExpressandFotonCumminsEngineCo.,Ltd.carriedoutin-depthcooperationonthepartslogisticscenterwarehouseprojectandjointlybuiltBeijingNo.LogisticsCenterWarehouse.Thewarehouseenabledaswitchfromtheoriginalmodelofstorageinsidethefactorytotheout-of-factory

267、modelofcentralizedstorageandmanage-ment,qualityinspectionandorder-baseddelivery,andupgradedtheoriginalapproachofdecentralizedmanage-mentbysupplierstounifiedandcentralizedmanagementofsuppliersinventorythroughtheadvancedwarehousemanagementsystem.Bychangingthewarehou

268、semodel,theCompanyhasfreeditslimitedspaceformaterialstorageandoperation,andprovidedtheneededspaceforthefactorytoadoptmoreautomationandintelligentapplications.Inthemeantime,theuseofcentralizedmanagementhashelpedtheCompanytofurtherimproveitsmanagementefficienc

269、yandreduceoperatingcosts.In,wefocusedonpromotingZTOStandardinmediumandhigh-ende-commerce,autoparts,medicine,clothing,Celectronics,freshandfrozenfoodsindustries.Underthecurrent.version,wehaveadoptedclosed-loopmanagementtolast-mileservices,andupdatedthemeansoflast-mil

270、edispatchbasedondifferentpickupscenarios,graduallyshiftingfromproduct-centeredtocustomer-centered.Weprovideourcontractcustomerswiththepersonalizedserviceofsimultane-ousdispatchofparcelswithmultiplewaybillnumbersinthesamesalesorder.Wehavelaunchedthefreshnessguara

271、nteeserviceforfruitsandvegetablesthatneedtostayfresh.Forfreshproductwhoseouterpackagingisintactbut%oftheinsideisdamaged,compensationamountingtotheproductsactualvaluewillbeprovided.WeareworkingwithByteDancetoprovideconsumerswithservicesincludingdeliveryappoi

272、ntmentbytelephoneanddeliverytothedoorondemand.Weareworkingwithplatformstointerceptorenableindividualcustomerstoinitiateinterceptionontheirown.Havingskippingthestepofcommunicationwithoutlets,suchapracticehassimplifiedtheoperationattheplatformsandoutlets,and

273、improvedtheplatformsinterceptionefficiencyinuserrefundandpandemicscenarios.LaunchedinFebruary,thenewfunctionmakesiteasierforindividualcustomerstoinitiateinterceptionontheirown.ZTOStandardSimultaneousdispatchFreshnessguaranteeOn-demanddeliverySimplifiedinterceptionAddr

274、essmodifica-tionfunctionforindividualcustomersExpressdeliveryproductsValue-addedproductsTargetedservicesJointconstructionofwarehouse,creatinganewmodelofexpressdeliveryintofactoriesESGReprotZTOEOnNovember,atthethChinaInternationalImportExpo,Speedaf,anoverseasexpressde

275、liverybrandinvestedbyZTOExpress,enteredintostrategiccooperationwithYunquna,aleadingone-stopinternationallogisticsonlineserviceplatform.Thetwosideswillleveragetheirstrengthstojointlydevelopfull-chaindigitalintelligenceservicesforcross-bordere-commercelogisticsineme

276、rgingmarketssuchasAfrica,theMiddleEastandSouthAsia.Goingforward,thetwosideswillshareresourcesandcomplementeachotherscapabilities,optimizeend-to-endlogisticscoststhroughtechnology-enabledlogistics,continuouslyimprovecustomerexperience,createmorevaluesforcustomers,crea

277、teultimatecost-effectiveservices,cultivateone-stop,full-chain,visualizedandintegratedlogisticsservicecapabilitiesinemergingmarkets,andjointlybuildahigh-endintelligentinternationallogisticsecologicalenvironment.TuxiLivingServiceCenter+ZTOExpressstrivestobuilditsownlast-

278、miledeliveryservices.Toestablishstableserviceoutletsinlocalcommunitiesandresolvetheproblemoflast-miledelivery,ZTOExpresshaslauncheditsnewbrandTuxi.Capitalizingonthedemandofself-pickup,Tuxiempowerscommunitystoreswiththerigiddemandofhigh-frequencyvisitsbyexpress

279、deliverycustom-ers.Followingacollaborativeapproach,ourgoalistobuildanetworkofcommunitystoreswithaconsistentimageanddiversifiedservicecapabilities.Throughdata-drivenandtechnologicalinnovation,weaimtoimprovetheexpressdeliveryexperienceofourcustomers,andestablisha

280、newtypeofcommunity-basedretailinfrastructurethatareclosesttoconsum-ersbasedonfamilydemands.TuxiLivingServiceCenter+Providingdiversifiedlast-mileservicesatflagshipstores,communities,campusesandZTOsign-instations,savingthedispatchoperationofcouriers,reducingthepossibi

281、lityofcourierfinesduetocustomercomplaintsonparcelsigning,compet-ingformarketshareinlast-miledelivery,andincreasingtherevenuesofoutlets.TuxicouriercabinetProvidingterminaldevicesforparcelpickupanddeliverytoschools,commu-nities,townships,propertymanagementcenters,etc.

282、throughtheapplicationofInternetofThings,bigdataandothertechnologies,offeringpickup/deliveryservicesona/basis,andusingintelligentdelivery,combinedwithOTPcabinetopening,toremindtheparcelreceiverstocollecttheparcelsintime.TuxidistributionProvidinglast-miledeliverysolu

283、tionsforparcelssentbymultiplecourierbrands,empoweringoutletswithreducedcostsandhigherefficiency,andprovidingintelligentidentificationandlogisticstrackingcapabilityuponthearrival,delivery,dispatchandsigningofparcelsofmulticourierbrands.Sendingsoundandtextalertson

284、value-addedinterceptedparcels,andenablingbulkregistrationofproblematicparcels.TuxiproductsandservicesSpeedafExpressandYunqunaenterintostrategiccooperationtostrengthencross-bordere-commercelogisticsservicesinemergingmarketsStrategiccooperationwiththeone-stopinternation

285、allogisticsonlineserviceplatformYunqunaLandmarkeventsofZTOGlobalLogisticsinChina-NewZealandairfreightservicefullyupgradedAircargoservicesfromChinatoEuropeancountriesofficiallylaunchedAirfreightCross-border(China-Cambodia)coldchainserviceofficiallylaunchedColdchainl

286、ogisticsserviceforflowerslaunchedbetweenChina(Kunming)andThailand(Bangkok)ColdChainOceanfreightlinetoAustraliaofficiallylaunchedOceanfreightNewcoldstorageservicelaunchedbyZTOCambodiaRuiliInternationalWarehouseofZTOMyanmarofficiallyputintooperationTransshipmentwarehous

287、esaddedinnineChinesecities,includingShanghai,Kunshan,Shenzhen,ChangshaandGuangzhouWarehousingESGReprotZTOEGuidedbythephilosophyofInternet+logistics,ZTOExpresshasindependentlydevelopedaseriesoftechnologicalproducts,graduallyputinplaceadigitized,connectedandintelligent

288、businesspatterncoveringvariousscenariosandlinks,clearedtheobstaclesinthedigitalloopofthelogisticssector,andcultivatedadigitalandintelligentlogisticsystemrunningthroughthewholeprocessofconvenientorderplacement-efficientpickup-smarttransportation-automatedsorting-int

289、elligentdelivery.Inaddition,ZTOExpressprovidesdigitizedscientificguidanceonvariousaspectsofvehiclemanagement,includingforecastofcargovolumeatthecenters,scheduleplanning,vehicledispatch,parcelintegration,vehicletracking,andcostanalysis,todiscoverproblemsinadvanceandmak

290、etimelyadjustmentsinlinewithrealoperationscenarios,thusrealizingefficientlogisticsmanagement.SmartlogisticsZTOExpresshassetupaproductionandresearchdepartmentforvehicleplatform,andbuiltitsownIoVplatformZhongzhiIoVServicePlatform,whichprovidesterminal-deviceaccess

291、andself-management,vehicleandalarmdatacollectionandnotification,andsupportforvehicleoperationandvehiclesecurityscenarios.Throughdatacollectiononvehicleoperationanddrivingbehavior,andabnormalitymonitoringandalarmnotification,theplatformensuresvehiclesafetythroughoutt

292、hetransportationprocess.ZhongzhiIoVServicePlatformDigitizedscientificguidanceonvehiclemanagementVehiclemanagementTransformingthemaintenanceprocessandprocessingthevehicleworksheetonlinetoincreasetheefficiencyandconvenienceofvehiclemaintenance;Conductingdynamicroutepl

293、anningtoincreasevehicleutilizationandmaximizingtheuseofvehicleresources;Settinguptheoperationcommandcentertoensure/monitoringofthewholeprocessfromparcelpickuptovehicledispatch.Aspecialwebpageforvehicledispatchinghasbeendevelopedtohelpthecommandcentermonitor

294、thedispatchinrealtimeandassistthefrontlinetolocateandsolveproblemsattheearliestpossibleopportunity,thuscompletingthecloseloop.TalentcultivationTrainingisprovidedintwoways,i.e.face-to-facetrainingandjobrotationatHQ,toenabletalentcultivationinthewholenetwork;

295、Duringthereportingperiod,theCompanycarriedoutasix-monthfleet/dispatchtrainingtoimprovethedispatchcenterscomprehensivecontroloverroutes,costsandtimetables.Buildingonitsdigitalplatform,ZTOExpresshasworkedwithitsecosystempartnerstocreatethesolutionofZTOExpressSma

296、rtEcologicalParkbyconnectingdataonvarioussystemplatformsthroughtechnolo-giessuchasInternetofThings,bigdata,artificialintelligenceandDvisualization.Throughtheapplica-tionofthedigitaltwintechnology,wehaveconstructedthedigitalbaseoftheZTOExpressHQ,enablingall-dime

297、nsional,visualizeddigitaltwingovernanceandoperationofvehicles,offices,security,productionandotheraspectsofourbusiness.Wehavealsoestablishedanintelligentmanagementplatformfeaturingcompletestructure,datavisualizationandstandardoperation,whichprovidesallthefivefunctions

298、oflogisticparkmanagement,i.e.perception,analysis,service,commandandmonitoring.Thedigitaltwinplatformhasaddressedthepainpointsofinsufficientservice,weaksecurity,lowoperationefficiency,highmanagementcostanddifficultiesinbusinessinnovation.ZTOsdigitaltwinplatformZTOExpress

299、digitaltwinplatform,empoweringintelligentmanagementoflogisticsparksZhongzhiIoVServicePlatform,ensuringvehiclesafetythroughoutthetransportationprocessRefinedmanagement:Theplatformusesgraphicstodisplaythedifferentstatusofvehicles,andallowstheuserstoaccuratelygraspth

300、evehicleconditionsandpotentialproblems.Havingovercomethetechnologicalbarriersincontrollability,theCompanyhasachievedtechnologicalindependenceandenhancedcorecompetitiveness.Accuratebusinessanalysis:Baseonthesystemdata,theplatformusesAItoanalyzevehicleoperation,driving

301、behaviorandotherinforma-tion,andprovidetheassessmentresultsofvehiclesanddrivers,thussimplifyingthesettle-mentprocess.Safetywarning:Theplatformmonitorsthedriversdangerousdrivingbehaviorandwarnsthedriverbysendingabnormalityalarmtoensurethesafetyofpeople,vehiclesa

302、ndgoods.ESGReprotZTOETheexpressdeliverybusinessiswell-equippedtoconnectproductionwithconsumption,andlinkproductstotheirusers.ZTOExpressistakingfulladvantageofitsbridgingroleandridingonthetrendofintegratedbusinessdevelopmenttostrengthencollaborationwithrelated

303、industries.Basedontheshared-successculture,ZTOExpresshasintegratedthecompetitiveresourcesofallstakeholders,establishedthelinkbetweenupstreamanddownstream,empoweredthelast-mileoutlets,advancedthecooperationandcommunicationamongindustries,andjoinedhandswithpartnersto

304、buildtheecosystemandpromotethesustainabledevelopmentoftheexpressdeliveryandlogisticsindustry.TopicsaddressedinthischapterOuractionsSupplychainmanagementWin-wincooperationPromotingall-roundempowermentandstrengtheningthefrontlineoutletsActingontheprincipleofsustainabl

305、eprocurementandimprovingthesupplychainmanagementsystemConnectingupstreamanddownstreamandpursuingwin-wincooperationwithpartnersSDGsaddressedinthischapterHandinHandwithPartnersforWin-winResultsESGReprotZTOEEmpoweringnetworkpartnersCommittedtotheprincipleofallfor

306、outletsinitsservices,ZTOExpresshasadoptedtechnologyandtrainingempower-menttostrengthenoutletcapabilitiesandreinforcetheserviceadvantagesofthenetwork,thusimprovingthebrandcompetitivenessoftheCompanysdeliverybusiness.PromotingthedigitaltransformationofoutletsZTOExp

307、resshasadopteddigitalmanagementtoolstoempowerfranchisedoutlets,promotetheirstandardizeddevelop-ment,andimprovethemanagementandoperationefficiencyofoutlets.ImprovingoutletmanagementZTOExpresspayshighattentiontotheneedsofoutletsandhassetupservicehotlinestocollect

308、theopinionsofoutletsandcouriers,andaddresstheirreportedproblemsintime.Atthesametime,theCompanyhasdelegatedathird-partyprofessionalinstitutiontopreparetheResearchReportontheHealthiness&SurvivalandDevelopmentStatusofFront-lineOutlets.Usingacombinationoftelephone

309、interviewsandfieldvisits,theprojectmonitorsthehealthinessindexoftheoutlets,andlearnsaboutthecurrentstatusandfactorsaffectingthesurvivaloffrontlineoutlets.Toaddressthecurrentsituationoftheoutlets,theCompanypromptlyprovidedaninterpretationofthereport.Duringthe

310、reportingperiod,westeppedupeffortsonpolicyfairnessandinclusivenessandprotectionoftherightsandinterestsoffrontlineoutlets,implementedthelast-milepoliciesofthenetwork,andfurtherimprovedthemanagementperformanceandcapabilityoftheoutletsthroughbusinessgovernance,busi

311、nessmodeladjustment,capacitybuildingandotherinitia-tives.ZTOsDigitalManagementMeasurestoEmpowerServiceOutletsReconstructingcoreworkflowthroughRNtechnologyscenario,leadingtoa%increaseintheefficiencyofpickupanddeliveryoperations;Reducingthetimegapbetweendifferentvers

312、ionsofcourierapp,leadingtoa%increaseinbusinessefficiency;Bysettingoutonlinefulfillmentrequirements,includingpre-deliveryappointmentwithcustomerbyphoneandhomedeliveryservice,wehaveincreasedtheefficiencyoffulfillmentcontrolby%;Bydevelopingcustomeroperationtoolsandc

313、arryingoutmarketingactivities,wehaveformedaclosedloopcoveringthewholeprocessofissuingcouponstoattractnewcustomers,customeraccess,classifica-tion,quotationandreconciliation.OptimizationofcouriertoolsPromotionoffour-segmentcodeJoininghandswithpartnerssuchasCainiaoand

314、PDDtorealizealgorithmlearningandprintingofthefour-segmentcode.Byreadingthecode,thecouriersareabletolocatetheoutletfortheparcelinthesortingprocess,thuscreatinganewdeliverymodelofdirectsortinganddirectdelivery.Bytheendof,theaccuracyrateofthefour-segmentc

315、odehadexceeded%,andoveroutletsarenowusingthecode.OptimizationofautomatedsortingUsinginnovativeaddresscuttingtogenerateaddresspilesofagentoutlets,matchingautomatedsortingequipmentwithagentoutlets,andassigningautomatedsortingtocourierstations.Bytheendof,automateds

316、ortingequipmenthadbeenintroducedinoutlets,coveringmorethan,lastmileposts.Thishasfurtherraisedtheefficiencyofsortingandreducedthesortingcostsofoutlets.OptimizationofmanagementtoolsattheoutletsImprovingthemanagementofoutletsbyoptimizinginboundandoutboundparcelt

317、racking,downwardsettlement,cost-volume-profit,quotationtransformation,upgradeofpersonneloperationprocess,etc.AssistingoutletswithskillstrainingCommittedtosupportingtheteam-buildingeffortsofoutlets,ZTOExpresscarriesoutregulartrainingactivitiestoimprovethebusinessskillsof

318、relevantoutletpersonnel.Inthemeantime,toaddresstheexistingproblemsintheoutlets,weprovideregularempowerment,assistingoutletstoimprovetheirmanagementbyconductingdataanalysis,identifyingkeycauses,providingcorrespondingsolutions,etc.,andfollowupontheexecutionandresults

319、ofaboveimplementation.TrainingcoursesforoutletmanagersTohelpouroperationmanagersinthenetworkrefinetheirwayofthinking,establishthecostandqualitymindset,andadoptamorerefinedapproachtomanagement,weintroducedatrainingprogramonmanagementmindsetfortheoperationmanag

320、ersduringthereportingperiod,whichmainlyincludedcoursessuchasTeachingPowerImprovementforManagers,BasicMindsetofOperationManagementandProblemMindset,whichtotaled.traininghoursandmanagersintotalattendedthetraining.Trainingonmanagementmindset,strengtheningthefoundation

321、ofmanagementESGReprotZTOEStrengtheningsuppliermanagementZTOExpresscontinuouslyoptimizesitsmanagementsystemandimplementsstrictassessmentstandardsforsupplieradmission.Whileensuringthequalityofproductsandservices,wealsopayattentiontosuppliersperformanceinaspectssuch

322、asbusinessethicsandenvironmentalprotection,inordertoreducetherisksonthesupplysideandimprovetheoverallmanagementofthesupplychain.SuppliermanagementsystemWithstrictreferencetothesuppliermanagementmeasuresissuedbythegovernment,ZTOExpresshasadoptedaseriesofint

323、ernalpolicies,includingtheDynamicSupplierManagementPolicy,theImplementationRulesforLocalSourcingundertheProcurementManagementPolicy,andtheManagementMeasuresforBiddingandTenderingofTransitEquipment,withclearprocedurescoveringthefulllifecycleofsuppliermanagement,i.e

324、.introduction,evalua-tionandexit,andputinplaceastandardized,fairandunifiedsuppliermanagementsystem.Weactivelyidentifyandevaluatetherisksofsuppliers,andtakeintofullaccountthequalification,servicecapabilityandstabilityofsuppliersintheadmissionandevaluationprocess.I

325、nthemeantime,wehavesetoutclearresponsemeasuresforspecificnon-complianceeventsinthecontracttominimizetherisksofsuppliers.Inaddition,wedefinesuppliersthatcooper-atewiththeHQoncentralizedprocurement,whichcoversmostrawmaterials,transitequipment,engineeringparts,vehi

326、cles,andsecurityitems,asourkeysuppliers.SuppliermanagementprocessAdmissionThesupplierortherelevantmanagementdepartmentfillsinthebasicinforma-tionofsuppliersinthesupplierportalsystem,anduploadsadmissionapplicationmaterials;TheBusinessDepartment,LegalDepartmentandPro

327、curementDepartmentreviewthesuppliersadmissionapplicationmaterialsaccordingtotheirrespectiveduties.EvaluationTheCompanycombinesdailyprojectmanagementwithannualevaluationtoevaluatetheperformanceofsuppliers,andadoptsagradedandclassifica-tion-basedapproachtothemanagem

328、entofdifferenttypesofsuppliersaccord-ingtotheirevaluationresults.ExitInthecaseofviolationofpolicies,thesupplierwillbeimmediatelydisquali-fied,andremovedfromthequalifiedvendorpool.SupplierESGManagementTheCompanyupholdstheprincipleofsustainableprocurementandactiv

329、elyintegratestheESGconceptintosuppliermanagement.Wehaveincorporatedelementssuchasenvironmentprotection,qualitymanagement,businessethicsandlabourrightsintotheprocessofsupplieradmissionandevaluation,andencouragedsupplierstocontinuouslystrengthentheirESGmanagement.ESG

330、managementoftheCompanyssuppliersEnvironmentalWehaveformulatedtheGreenProcurementSystem,establishedastandardworkingsystemforgreenprocurementoftheenterpriseandintroducedalist-basedapproachtomanagement.WehavechosensupplierswiththeCertificationofGreenExpressPackagi

331、ngProducts.SocialWehaveputinplaceawell-functioningqualitymanagementsystem,andpassedtheISOqualitymanagementsystemcertification.GovernanceWepayattentiontosupplychaincorruption,requireprocurementpersonneltosigncommitmenttointegrity,ensurethecomplianceofbothpartiest

332、hroughthecontractsignedbysuppliers,andtakeactionstopreventactsofunfaircompetition.ZTOExpresscontinuouslystrengthenssuppliermanagement,andendeavorstoestablishatransparent,dynamic,traceableandaccountablesupplychainsystem.Duringthereportingperiod,wecontinuedtopromoteo

333、nlinesupplychainmanagement,andsuccessivelylaunchedthelocalsourcingsystem,theonlinepaymentplatform,andtheonlineacceptanceformfortransitequipment,tofurtherimprovetheefficiencyofsupplychainmanagement.TotalnumberofsuppliersChinesemainlandOverseasregionsNumberoflocalsuppliers(Shanghaiarea)NumberofnewlyhiredsuppliersTotalnumberofsupplierreviewsconductedin,