1、ReferenceKeyforSimulatedTestofChapter1SectionASampleTalkWhenmeetingoldornewcustomersorbusinesspartners,peopleseldomgetdirectlydowntobusinessafterexchanginggreetingsbecausethatmightbethoughttoobusinesslike,coldandabrupt.Bothpartiesneedabitwarming-up.Sotheyresorttosmalltalk,talkingaboutimpersonaltopic
3、eather,youcantalkaboutlocalfood,peopleorplacesofinterest.Butbesurenottotouchuponsensitivepoliticalorreligiousissuesespeciallywhenyourstandisatoddswithyourpartner.Ifyoudo,amidheateddiscussion,youmightloseyourhead,loseyourtemperandworstofall,losethecustomer!Therefore,becarefulwiththechoiceofthetopicsf
9、srepresentativeofABCCompany.Letmeintroduceourcompanytoyou.Pleaseaskanyquestionsatanytime.Startingitsoperation2in1991,ABChasbecomealeadingcompanyinwireandcableindustry.Wehavethousandsofwireandcableproductscoveringinfrastructure3,automotive4,audio/video,computernetworking,communication,medicalandalotm
11、gretusingourproducts.Notes:1.booth:small,usuallytemporary,stallwheregoodsaresoldordisplayedatamarket,afairoranexhibition摊位；展台2.operation:theworkoractivitiesdonebyabusiness,organizationet公司营运；业务活动3.infrastructure:stockoffixedcapitalequipmentinacountry(forexample,roads,railways,power-stations,water
14、.SongNan:OurcompanyisaSino-Italianjointventureestablishedintheyear2,000,ahappyandeffectivemarriage,Ishouldsay,whichcombinesthelatestfashionanddesigninItalywithcheaprawmaterialsandlaborinChina.RexWhite:Youaredoinggoodbusiness,IsupposeSongNan:Yousaidit.Whatcanbeatshoeswithgooddesignandqualitybutreaso
20、femergencj,youshouldbeeagerto8helpandtryyourbest9toease0thecallerworriesandvexations11bypromisingtotakeaction12tosolve13theproblem.Nevergrudge14sentencesofcareforyoucannotconvey15yourconcernbymeansofexpressionorgesturE6onthephone.Thisisnotonlyoutofetiquette,butcanlayagoodfoundationinbuildingupgoodre
23、6.impress:haveafavourableeffectonsomebody予某人深亥UER象7.emergency:suddenseriouseventorsituationrequiringimmediateaction紧急事件；紧急情况8.eagerto:keen;fullofinterestordesir龈心的；热切的9.tryyourbest:doallthatyoucan全力以赴；竭尽全力10.ease:relievefrompain,anxiety,discomfort,et碱轻或消除痛苦,忧虑,不适等11.vexation:stateofbeingannoye
24、dorworrie曲恼；忧虑12.takeaction:dosomethinginresponsetowhathashappened取行动；行动起来13.solve:findawayofdealingwithadifficulty,problem,etc解决困难,问题等14.grudge:doorgivesomethingveryunwillingly勉强做某事或给某物,舍不得15.convey:expresswhatyouarethinkingorfeelingwithoutstatingitdirectly表达;传达,转达16.gesture:expressivemovement
25、ofapartofthebody,especiallythehandorheOd势；手势17.complaint:awrittenorspokenstatementofdissatisfactions诉；申诉18.explain:giveareasonforsomethin默明某事物的原因或理由；解释19.calmly:quietlyandwithoutexcitement,nervousactivity,orstrongfeeling镇定地；平静地20.sincerely:genuinely;inawaythatishonestandtrue,andbasedonwhatyourea
26、llyfeelandbelieve真诚地；诚挚地21.appease:makesomebodyorsomethingquietorcalm,usuallybymakingconcessionsorbysatisfyingdemand胡某人或某事物安静或平息22.promise:tellsomeonethatyouwilldefinitelydosomethingorthatsomethingwillhappen许诺；容许23.pursue:continuetryingtoaskabout,findoutaboutaparticularsubjedt究；追查SectionBReferenc
29、idthemanagerisnotintheofficeatthemoment.WouldyouliketoleavehimamessageZhangSheng:Allright.Pleasetellhim“ZhangShengfromthePurchasingDepartmentinXunchiPrintingCo.,Shanghai,Chinacalledtoinquireaboutthelatedeliveryofthesparepartsorderedtorepairourprintingmachine.Weareawaitinghisquickreply.Pleasegivehim
31、lkThescheduling1ofappointmentisveryimportantinwesternculture.Ifyouwanttovisitsomebodyorinvitesomebodyforabusinessinterview,thebestwayistomakeanappointmentwithhiminadvance,becausemostwesternersoftenkeepastrictpersonalschedule.Theywelcomeneitherunexpectedvisitorsnorabruptinvitations.Usuallytheykeepthr
32、eeschedules:onefordailyevents,oneforweeklyplanning,andoneforlongtermplanning.Theyliveandworkaccordingtotheschedules.Makinganappointmentshowsourrespectforthisculturalcustominthewayweareaskinghimtofitourmeetingintheirtimeallotment2insteadofintruding3rudely.Beforemakinganappointment,youmustknowthefulln
34、afficjam,sinceyoushouldhavethoughtaboutthatandstartedmuchearlier.However,oncesuchathinghappens,youshouldinformtheotherpartyimmediatelysoasnottokeepthemwaiting.Thisisthemostbasiccommonsenseforappointmenfetiquette6.Apologyafterwardsisnotencouragedforitwillresultinthedispleasureofyourpartner.Ingeneral,
41、ssoonaspossible,explainindetailthereasonsforthechangesoftheplanandtrytoobtaintheunderstandingancconsen2oftheotherparty.Alwaysremembercivility3costsnothing.Makeanapologyfortheinconvenienceortroublebroughttothemifthechangeshavetobemadebecauseofyourconduct4.Thusyourbusinesspartnerwouldacceptthealterati
43、importantly,tellinginpersonshowsyoupayduerespecttoyourpartnerandtakethematterseriously.Notes:1.previously:beforethepresenttim既前；以前2.consent:agreement;permissions意；允许3.civility:actofpoliteness礼貌;客气4.conduct:thewayabusiness,activityetcisorganized为；治理或经营的方式5.explicit:clearlyandfullyexpressed明确而详细的
44、6.proceedwith:beginorcontinuesomethin/始或继续做某事SectionBReferenceKeyforSentenceInterpretationfromChinesetoEnglish：1.这仅仅是我们为你起草的一份初步日程安排方案.Thisisonlyacopyofthetentativeitinerarywedraftedforyou.2.让工作有条不紊地展开,削减那些无意义的事务.Bewell-organizedandreducenon-strategictasks.SectionCSampleDialogueZhaoYang:Hello.Mr.
49、tc.Reserveoneroomforoneguesttoensuretheirprivacyandavoidthesuspicion2ofbeinggay.Beingthrifty3mightleadtomisunderstandinginbusinessreception.Meetingthecustomerattheairportisanimportantstep.Formaldressingispreferredtoimpressthecustomerwithagoodindividualandcorporateimage.Volunteeringtohelpwiththelugga
50、gewouldshowyourcareandwarm-heartedness.Onthewaytothehotel,youcantalkaboutthesceneryyoupass,developmentofthecity,etc.toavoidtheembarrassmentofsilence.Showingthecustomeraroundthecompanylargelydecidesthebusinesssuccess.Therefore,thisstepshouldbetreatedwithgreatcareanddeliberation4.Trytobecourteousandfr
53、lkproductswilloftenremindthecustomerofthevisit.Notes:1.preference:likingforsomethingmorethansomethingelse好；偏爱2.suspicion:afeelingofdoubtoruncertaintyaboutsomething,especiallyabouthowgoodortrueitis,疑心；涉嫌3.thrifty:carefuloreconomicalinuseofmoneyorresource邵约的；节俭的4.deliberation:carefulness审慎；谨慎5.a
58、edinanysupermarkethereinBeijing.Whentheabovepreparationisdone,wearecomingtothecookingstage.Heatthewokonthestove,poursomeoil,puttheporkinfirstandstir.Next,putinthebroad-beansauce,Chineseonionandginger.Whenyousmellthefragrance,putinthevegetablesandkeepstirring.Finallypourinthemixedsauce.Barbara:Nowthe