公司公告北辰实业：北辰实业2021企业社会责任暨环境社会及管治报告新浪财经

稳健经营客户至上绿色发展以人为本回馈社会展望未来

报告说明

本公司所采用的数据统计方法以及关键绩效指标与去年所采用的方法一致。

重要性

汇报原则本公司的原则应用

本公司的原则应用量化

一致性

除非特殊说明，本报告主要描述2021年1月1日至2021年12月31日期间，本公司在环境、社会及管治工作方面的具体政策与表现。由于涉及连续性及可比性，本报告中部分信息内容将根据需要做适当延伸。

北辰实业的ESG管治架构主要由董事会、董事会秘书、董事会工作部ESG专责人员构成。

2)董事会秘书负责对ESG报告进行审阅，并向董事会进行汇报；

报告组织范围

本报告的编制遵循上海证券交易所发布的《上海证券交易所上市公司环境信息披露指引》，以及香港联合交易所有限公司发布的《香港联合交易所有限公司证券上市规则》附录二十七《环境、社会及管治报告指引》。本报告遵循《环境、社会及管治报告指引》有关“重要性”、“量化”、“平衡”、“一致性”汇报原则。请参阅下表以了解本公司如何应用该等汇报原则以准备本报告。

本报告披露内容符合上海证券交易所发布的《上海证券交易所上市公司环境信息披露指引》的信息披露要求，以及香

港联合交易所有限公司发布的《香港联合交易所有限公司证券上市规则》附录二十七《环境、社会及管治报告指引》

有关“强制披露规定”和“不遵守就解释”的ESG信息披露要求。本报告于2022年3月获ESG专责人员确认，并

经由董事会批准。

本报告分为在线版本和印刷版本两种，在线版本可在本公司网站、上海证券交易所、香港交易及结算所有限公司

northstar@beijingns.com.cn与本公司联系。

报告准则

确认与审批

报告获取与反馈

汇报原则

未来，北辰实业将参照《环境、社会及管治报告指引》中的要求，优化ESG管治架构，完善董事会职责，不断提

升ESG管治能力。

在本报告内，除文义另有所指外，下列词汇应具有以下含义：2021年是“十四五”时期的开局之年，是中国共产党建党100周年，也是北辰实业坚守社会责任初心，在履行经济责任、

高国家自主贡献力度，采取更加有力的政策和措施，二氧化碳排放力争于2030年前达到峰值，努力争取2060年前实现碳中和”的目标。“新冠疫情”、“疫情”新型冠状病毒肺炎疫情“IHG”洲际酒店集团“InterContinentalHotelsGroupPLC”“HACCP”危害分析关键控制点“HazardAnalysisCriticalControlPoint”“EBMS”会展运营管理系统“EventBusinessManagementSystem”

释义卷首语

在做优做强持有型物业的同时，公司以旗下首都会展（集团）有限公司为依托，大力整合会展业务资源，不断强化会展产业新业务、新技术的外延扩张，探索发展包括会展场馆运营管理、展会主办承办及配套服务、会展教育咨询服务、高端国务政务活动保障服务等业务，不断创新会展轻资产运营模式，助推公司高质量发展。公司秉承追求股东价值最大化的原则和“服务国际交往，铸造理想空间”的使命，不断致力于打造国际一流的会展品牌企业和国内领先的复合地产品牌企业。

国际一流的会展品牌企业

国内领先的复合地产品牌企业

服务国际交往筑造理想空间

回报股东奉献社会珍惜员工

忠诚担当同创共美

核心理念

企业愿景

企业宗旨

企业使命

核心价值观

公司概览

北京北辰实业股份有限公司于一九九七年四月二日由北京北辰实业集团有限责任公司独家发起设立，同年五月在香港联合交易所挂牌上市。二零零六年十月在上海证券交易所成功发行A股并上市。

历经二十余年发展，公司主营业务包括发展物业、会展及投资物业（含酒店）。发展物业以立足北京、拓展京外为方针，近年来持续推进区域深耕和新城市拓展，逐步形成多区域多层级的全国规模化发展布局，构建了涵盖住宅、公寓、别墅、写字楼、商业在内的多元化、多档次的物业开发体系。截至报告期末，发展物业项目已进入北京、广州、长沙、武汉、杭州、成都、苏州、南京、廊坊、合肥、宁波、重庆、无锡、海口、眉山等15个城市，开发规模不断提升。投资物业以会展为龙头，积极带动酒店、写字楼、公寓等业态协同发展。公司持有并运营的投资物业包括位于北京亚奥核心区的国家会议中心、北京国际会议中心、北辰洲际酒店、五洲皇冠国际酒店、北京五洲大酒店、国家会议中心大酒店、北辰世纪中心、汇宾大厦、汇欣大厦、北辰时代大厦、北辰汇园酒店公寓以及位于长沙的北辰洲际酒店、长沙北辰国际会议中心等，总面积逾128万平方米。

公司简介

截至报告期末公司注册总股本

万股

336,702其中A股占总股本

266,000

79.002%

占总股本其中H股

20.998%

70,702

北辰实业坚持沿着国际化、品牌化、专业化发展之路前进，力争成为行业标杆。多年来本公司凭借良好的品牌形象，卓越的战略管理、优秀的运营团队、首善一流的服务标准，在多个领域获得社会各界给予的高度认可。2021年度北京北辰实业股份有限公司及旗下分公司及子公司/项目所获部分奖项与荣誉：

企业荣誉

北辰实业

2021中国房地产开发企业500强-74名2021.03

中国房地产业协会2021中国房地产开发企业综合发展10强2021.03中国房地产业协会

2021中国房地产百强企业-62名2021.03中国房地产Top10研究组

2021中国房地产百强之星2021.03中国房地产Top10研究组2021沪深上市房地产公司

投资价值Top10

2021.05中国房地产Top10研究组2021沪深上市房地产公司财富创造能力Top10

2021.09观点指数研究院（连续三年）2021中国房地产综合开发专业领先品牌价值TOP10复合地产

2021.09

中国房地产Top10研究组（连续十五年）2021年度ESG卓越企业2021.12

新地产财经传媒（连续三年）2021十大责任国企2021.12北京晚报2020年度重点用能单位节能目标责任考评“优秀”等级

2021.12

北京市和朝阳区发改委（连续十年）

首都会展集团

中国最佳卓越服务酒店2021.01

北辰洲际酒店

美丽中国酒店业领袖峰会暨金橄榄奖中国百强MICE酒店2021.06

《ChinaTOP100BestMICEHotel》年度卓越服务酒店2021.11中国酒店风尚榜最佳卓越服务酒店

2021.12中国最佳酒店大奖最佳业主代表酒店业年度最佳业主中国最佳会议酒店2021.12中国商务会奖旅游金椅子奖第三十四届北京市企业管理现代化创新成果“一等奖”

2021.01

国家会议中心

北京市企业管理现代化

创新成果评审委员会优秀党建协调委员会成员单位2021.06

中共北京市朝阳区委奥运村

街道工作委员会庆祝中国共产党成立100周年大会服务保障和广场活动筹备积极贡献奖

2021.07

庆祝大会服务保障和

广场活动指挥部2021年中国国际服务贸易交易会

发展潜力服务示范案例

2021年中国国际服务

贸易交易会最佳餐厅酒店2021.01

北京北辰五洲皇冠国际酒

店

生活元素最佳商务酒店2021.03美团·酒店最具价值新锐品牌2021.04意游Enjoyable

北辰地产集团

长沙市安康杯优胜项目2021.01

长沙北辰房地产开发有限公司A3区

长沙市住房和城乡建设局北京市I类QC成果：

超高独立圆柱施工方法研究

2021.04北京市建筑业联合会北京市II类QC成果：

提高金属屋面TOP防水卷材合格率

提升大面积混凝土地坪裂缝控制技术

2021.04北京市建筑业联合会中建协Ⅲ类QC成果：

2021.04中国建筑业协会金标杯BIM大赛2021.05

全国智能建筑及居住区数字化标准

化技术委员会

商品楼建筑施工现场水泥残渣清洗装置专利2021.09

国家知识产权局中国首届新基建杯智能建造优秀施工案例赛组三等奖

2021.09中国建筑材料流通协会2021“SMARTBIM”智建BIM大赛2021.10

RICS皇家特许测量师学会、GUAS广东省城市建筑学会“优路杯”全国BIM技术大赛2021.11工业和信息化部人才交流中心

副会长单位2021.07

重庆城市中心

重庆市房协会第五届理事会北辰地产集团重庆城市中心理事单位2021.07重庆市房地产商会首都文明单位2021.01

北京北辰信诚物业管理有限责任公司

首都精神文明建设委员会成都市优质结构工程2021.10北辰·鹿鸣苑成都市住房和城乡建设局长沙市结构优良工程2021.10长沙滨辰置业有限公司长沙市建筑业协会

政府与监管机构·参加会议·定期汇报·接受监督投资者及股东

是否已投资或将要投资北辰实业

是否对北辰实业的业务运营具有影响力

是否在北辰实业的业务产品及服务中占有利益或受到影响等

010302

重要性议题评估

中度重要性低度重要性高度重要性

2021年北辰实业重要性议题矩阵

对北辰实业业务的重要性

标蓝色的议题为“高度重要性”议题，其余均为“中度重要性”议题

环境议题

社会议题

管治议题

稳健经营

（一）优化企业管治

（二）弘扬廉洁风尚

（三）完善供应商管理

（四）保护知识产权

（五）防疫筑牢安全保障

优化企业管治

回馈股东与债权人

经本公司环境、社会风险筛选及管控的供应商数量为通过质量、职业健康安全、环境或能源管理等体系认证的供应商数量为

1,375

弘扬廉洁风尚完善供应商管理

2021年，北辰实业扎实推进党风廉政建设工作，持续提高各级党员领导干部拒腐防变能力，强化不敢腐、不能腐、不想腐的思想自觉和行动自觉，一体构建“三不”有效机制，开展了以“学百年建党史，做清廉北辰人”为主题的党风廉政建设宣传月活动，报告期内，共976人分批参观廉政教育基地，发放廉政教育类资料753份，警示教育光盘30份，推荐阅读廉政书目140本。此外，公司召开了“以案为鉴、以案促改”警示教育大会，通过剖析典型案例，总结经验教训，不断增强抵御风险能力。本年度，公司召开警示大会16场，深度剖析26个廉政案例，1,898人参加廉政知识测试，并以家书形式向各企业领导班子家属发放837份《致各级领导干部及家属的一封信》，介绍本公司全面从严治党和反腐败工作，携手党员干部家属用实际行动构筑反腐防腐、促廉倡廉的坚固家庭防线。北辰实业积极组织开展普法宣传活动，举办了“律盾”法律人员培训班，进一步提升法律人员队伍的知识技能与专业素养，还组织开展了“美好生活民法典相伴”、“12·4”国家宪法日暨宪法宣传周等系列宣传活动，形成全员学法、尊法、守法、用法的良好氛围，积极培育具有北辰特色的企业法治文化。

信

举报渠道

案例

北辰实业坚决抵制供应链中违反员工合法权利及人权的事件发生，及杜绝发生应当进行招标而未进行招标，或分解项目规避招标，以及在招标过程中弄虚作假、围标、串标、贿标等违反法律法规的行为。所有供应商选用程序均须合规合法。

2、在同等条件下首选推荐通过环境标志产品认证、节能产品认证或者国家认可的其他认证的节能环保产品，

4、供应产品或原材料符合绿色包装的要求，不使用含有有毒、有害物质作为包装物材料，使用可循环使用、

可降解或者可以无害化处理的包装物，避免过度包装，在满足需求的前提下，尽量减少包装物的材料消耗。

1,562

与本公司建立了长期合作的供应商数量为

“以案为鉴、以案促改”警示教育大会

北辰实业研发的全国首套具有自主知识产权的场馆管理系统是基于北辰智慧会展平台的一项重要应用，是北辰实业信息基础设施的重要组成部分，未来可全面赋能会展场馆管理和输出管理工作，加强北辰实业在会展方面的核心竞争力。该系统采用“软件即服务”（SAAS）模式设计和部署，数据集中存储，采用标准化管理流程和数据结构，打破数据孤岛，有效积累会展数据，真正做到强总台、强后台、强管控，并辅助科学决策，为首都会展集团建设更智能化、智慧化的场馆服务提供有力的支撑。

保护知识产权防疫筑牢安全保障

2021年2月，春节假期刚刚结束之际，北辰实业领导班子成员前往北辰地产各城市中心项目开展现场调研，要求各城市中心提高政治站位，做好攻坚克难的思想准备，全力以赴推进各项目建设。有关人员迅速响应，大规模展开复工，分秒必争推进各项工程建设，切实履行安全质量职责，筑牢安全生产防线，加强安全巡查，强化危险源辨识、风险评价和控制等源头管理，全面排查整治安全质量隐患。此外，北辰地产有针对性地制定应急预案，落实应急队伍、应急物资和装备等资源，采取各种有力措施，积极营造安全、祥和的社会环境。

此外，北辰实业坚信员工的健康是稳健经营的基础。2021年，北辰实业积极推进新冠疫苗免疫接种工作，在全面掌握分公司及子公司员工前期疫苗接种的基础上，动员部署，积极宣传、统筹协调，确保免疫接种工作有序推进。

五洲·会议中心坚持疫情防控最高标准，圆满完成北京市第十三届委员会第四次会议。会前全员核酸检测，采购防疫物资20余类、50,000余件。会议期间，严格每日测温登记，动态检查防疫措施落实情况。房间配备“防疫包”，餐桌设置隔板，会场拉大间距，各餐厅、会场门口配备各类防疫物资。北京五洲大酒店作为2021年中国国际服务贸易交易会唯一官方指定媒体接待酒店，为保障会议期间安全稳定，制定安全保卫、突发事件处置等12个专项方案、预案。写字楼公司严格贯彻落实疫情防控工作要求，建立防控工作周报告制度，执行严格出京备案，离京线上审批流程，及时开展涉及中高风险人员滞留京外或返京人员的排查工作，确保人员安全。根据防控重点变化，写字楼公司对各楼宇、各商业项目测温、扫码、戴口罩、一米线、冷链食品等防控措施落实情况进行检查，为楼宇防疫安全提供保障。

统筹防疫与经营

开展员工疫苗接种

积极落实防疫措施

北辰实业研发全国首套自主知识产权场馆管理系统案例

防疫物资余类余件

50,000

北辰地产实地查看长沙项目

北辰会展场馆管理信息系统

截至2021年末在京职工接种率达

95.6%

辅助工种接种率达99%加强免疫接种率达到100%

客户至上

（一）提升服务水平

（二）加强质量管理

（三）全面落实安全责任

（四）客户权益与满意度保障

为迎接2021年服贸会，北辰实业引入首旅集团、首钢建投、京东科技及法国智奥会展集团四家战略投资者，组建首都会展集团。首都会展集团已经全面参与今年服贸会的招商招展、市场开发等筹办工作，实现国家会议中心和首钢园区两大场馆跨区域联动作战，取得了市场化、专业化运作的全新突破，为发展会展全产业链奠定坚实基础。本届服贸会成功吸引来自153个国家和地区的12,276家企业通过线上线下结合的方式参与了本次大会，共同聚焦数字经济、国家双碳目标、服务业扩大等热点话题。作为2021年服贸会数字服务专区专业承办机构，首都会展集团以“开创数字服务新格局、共享服务贸易新时代”为主线，从数字治理、数字体验、数字转型和数字信任四个方面策划布展，呈现数字服务为生产生活方式和政府社会治理带来的变革，勾勒数字经济未来。首都会展集团通过改版上线服贸会新的官网、2D展台海报等新的模块等方式为市场化打下基础；通过优化展商注册和展位搭建审核流程，提升用户体验、增加网络信息安全性；通过云会议功能全面提高闭门会议的安全性和可控性；通过丰富的英文服务，切实提升了服务的国际化水平，实现了办展办会方式的全面创新。

服贸会保障工作实现全新数字变革案例

服贸会国家会议中心会场

服贸会首钢园区会场会场服务精益求精

本届服贸会取得圆满成功，首都会展集团作为本届服贸会专业运营商收获了来自各方的赞誉，国家会议中心作为服贸会主会场荣获了2021年服贸会“发展潜力服务示范案例”大奖。

2021年，北辰实业携手分公司及子公司为多个重大活动保驾护航，以首善一流的标准、精益求精的工作态度认真对待每一场活动。在新冠疫情常态化时期，北辰实业高度重视疫情防控，并在众多国家级、综合型、国际化展览展示和论坛会议活动中使用数字化创新经营模式，减少线下接触，同时拓宽会展服务的边界。

提升服务水平

高质量服务保障重大活动

圆满完成庆祝建党100周年文艺演出

北辰实业服务保障团队

助力2022年北京冬季奥运会案例

北辰实业有关领导现场指导工作冬奥会（残奥）大家庭酒店、签约酒店实战综合演练

为确保服务保障滴水不漏，国家会议中心党委成立了两支保障团队近600人，分别承担了演出观演贵宾的服务和主演团队酒店住宿的服务保障任务，另外还组建了由118名党员组成的突击队，为保障团队提供支援。在因疫情封闭执行保障任务期间，企业工会组织为保障团队配备了暖心服务包；后勤团队提供全方位保障。最终服务保障团队克服困难，不辱使命、不负重托，发扬敢打硬仗、能打胜仗的传统，圆满完成千余人次的服务保障。

等候区域设置“一米安全线”；每天定时对室内、外的桌椅和用餐环境进行4次清洁消毒；坚持餐具“客到上桌”原则，倡导客人使用公筷公勺；酒店对进入餐厅的顾客进行测温登记，确保到店客人和餐厅员工的安全健康。

公寓公司餐饮部依据市场监督管理局餐饮科下达的关于疫情期间餐饮卫生管理安排食品安全工作，于各个环节做至层层把控、节节记录，确保食品安全。

用餐服务保障前台公共区域和餐饮营业区域，所有座位采取隔一用一的标准限制人流密度，避免客人近距离接触和交流；

餐厅卫生厨房卫生烹饪

厨师身体健康监测消毒液擦拭厨房地面冷荤间紫光灯消毒生熟食材使用专属工具分开加工

菜品出品中心温度达到75℃15秒

积极做好餐饮防疫措施

加强质量管理

严控食材质量

五洲皇冠搭建冷链信息平台

根据供货商评分结果对应实施的主要激励方法：

在新冠疫情常态化阶段，本公司旗下部分酒店响应国家防疫要求，对进口冷链食品冷链进行追溯，库存进货、出库使用登记系统进行详细记录，以保障食品安全。

辅助供货商建立质量安全管理体系，提升产品质量

优先签订下一年度采购合同

增加采购份额、合作延伸至旗下分公司及子公司

长期供应合作，建立战略联盟扩大合作优先合作长期合作

建造精品工程

北辰墅院1900项目完善房屋质量检查工作机制案例

北辰实业设有工程质量管理目标考核制度，每年度逐级落实工程质量管理目标，持续加大审查力度，针对所有在建项目进行定期质量抽检，交付前进行项目自查、城市中心检查和北辰地产评估三层防控体系，评估通过后方可交付客户。如客户收房时提出房屋质量问题，有关部门将进行详尽梳理，并进行维修。

全面落实安全责任

为保障房屋质量，北辰地产从以下几个方面完善过程管控流程：

本公司要求所有承建商必须做到：

制度建设

组织第三方工程管理检查

北辰地产工程管理行为检查

组织城市中心开展工程管理双月度检查

深度分解年度工作计划，参与项目过程重要管理动作

修订了《北京北辰地产集团有限公司工程管理检查评估办法》等制度，增加安全管理分级检查等内容，明确项目质量安全管控目标，优化完善工程管理制度内容，持续推进北辰地产工程管理标准化、精细化，提升项目工程管理水平；

已组织完成本年度三轮共64次北辰地产自操盘项目第三方工程质量安全检查评估工作，对3个城市中心、5个精装修交付项目进行了18个检查频次，受检项目整体质量、安全状况可控，项目检查成绩稳步提升；

组织开展完成9个北辰地产自操盘项目的工程管理行为检查，各项目已按要求进行问题的整改及回复工作；

检查结果均按时在OA办公平台各城市中心门户进行公示；

认真梳理部门年度重点工作，层层分解，责任到人，制定考核目标，制订《工程管理中心2021年度工作计划深度运营分解表》，严格按照要求落实部门管理工作。

质量管理体系的落实执行国家强制性标准保障在建工程的质量标准

规范工程技术数据的填写与记录，保持与工程进度同步

本公司与各家分公司及子公司签订《安全稳定工作责任书》，明确了各企业在安全稳定工作中的职责和任务，各企业与其下属企业、部门、班组、个人及商客户、承租承包、劳务派遣单位等层层签订责任书，认真落实逐级安全稳定主体责任，签订率100%。

党政同责预防为主

一岗双责单位负责万无一失

齐抓共管突出重点

失职追责保障安全强化各类安全保障措施，周密部署、强化落实。

主体责任工作方针工作要求

房屋质量检查及问题处理

公司将业主信息、业主档案纳入《北辰信诚物业工作秘密事项清单》，业主档案及资料一户一档，放置于各物业项目专门档案柜、档案盒中单独存放，由各物业项目客户服务主管及物业项目经理进行严格管控。

信诚物业严格管理业主信息与档案案例

档案柜单独存放业主信息与档案

客户满意度管理

2021年，北辰实业召开了2021年市民热线服务“接诉即办”工作培训会，帮助员工深刻理解市级有关部门的改革要求，以增强人民群众的获得感、幸福感、安全感为工作总目标，加强本公司“接诉即办”各项工作能力建设，解决好分公司及子公司服务管理范围内的群众身边事，切实做到“民有所呼，我有所应”。

本年度“接诉即办”工作满意度不断攀升案例

一般情况下，公司不对外进行信息查询

公检法类涉案资料持证人员来访，公司配合查询

2021年度会展、酒店、写字楼及公寓平均客户满意度为

妥善回复和处置的投诉占比

91.58

%

2021年1月至2021年12月，共接办群众诉求1,032件，解决率、满意率分别从2021年1月的84.44%、

84.44%提升至2021年12月的解决率91.30%、满意

率88.70%。市民热线群众诉求的解决管理能力和企业服务群众的工作水平稳步提高。

84.44%

91.30%

88.70%

解决率满意率

2021年1月2021年12月

绿色发展

（一）打好污染防治攻坚战

（二）积极开展碳减排工作

（三）创建节水型企业

（四）打造绿色可持续建筑

（五）应对气候变化

打好污染防治攻坚战

2021年，北辰实业积极制定污染物排放目标，狠抓排污管理，优化无害及有害废弃物处置与管理，致力于深化污染防治攻坚战，为实现国家双碳目标贡献力量。本公司通过对旗下持有物业实行统一标准的管理，截至2021年12月31日，本公司及旗下分公司及子公司的排污许可证均通过复检，并实现达标排放。

深化排污管理

我国力争2030年前实现碳达峰，2060年前实现碳中和，是党中央经过深思熟虑作出的重大战略决策，也是我国应对全球气候变化的庄重承诺。北辰实业深入贯彻中央精神，始终将节能环保的理念贯穿于各个工作环节。“双碳”目标提出后，北辰实业充分发挥绿色低碳发展的示范引领作用，实施低碳环保的绿色发展方针，加大环保投入，践行垃圾分类，结合产业优势，提升建筑绿色化水平，打造绿色供应链，坚持低排放、高效率的可持续发展道路。

大气污染及水污染物排放目标达到环保要求(如氮氧化物排放小于）

污染物排放量目标：

30mg/m

规范化酒店排污管理政策

厨房安装有静电复合式油烟净化设备，遵照油烟排放标准

设置有害废弃物暂存室，日常运营产生的有害废弃液体定期交由合资格机构处理

每两月定期清理厨房油烟净化器、烟罩及烟道并出具排污检测报告

委托专业环境评价机构每年定期进行一次整体环境管理评估厨房配备油脂分离器，脱脂污水排入市政污水管网，油渣由合资格机构处理

合“大气污染物综合排放标准（DB11/501-2017）”要求，对排放气体检测合格方可投运，确保排放达标。水污染防治方面，北辰实业根据《北京市排水和再生水管理办法》对待排放的废水进行预处理，保证水质达标排放。北辰实业还携手分公司及子公司，全面梳理摸排雨污水管网，无雨污水同流现象，每年定期对雨污水管网进行冲洗作业，不定期对排放水质进行检测，将污水排放管理工作做到精细化。

945.2-2018）》等行业排放标准。

有害废弃物处置与管理

为降低建筑垃圾的排放，北辰实业在项目中积极推广、应用绿色再生材料，从源头入手，提升原材料循环利用率，合理优化施工工艺及工序，降低现场建筑垃圾产生量，并因地制宜地进行就地填埋，减少建筑垃圾外运量，针

本公司根据《国家危险废物名录》对危险废弃物进行筛选与鉴别，选择在危险废弃物经营、运输与处置方面有合格资质的供应商进行危险废弃物的集中回收与处置。此外，为进一步加强对本公司办公、生产环境中所产生的有害废弃物的控制，以及保障员工的健康安全，本公司制定并实行了《有害废弃物管理规定》，对本公司日常运营过程中所产生的有害废弃物的分类、存放、记录、运输及处理等做了严格规定。本年度主要有害废弃物包括含水银的废弃灯管、电子废弃物、废墨盒等，本公司已依据《有害废弃物管理规定》，对以上废弃物进行了妥善处理。

对酒店里的有害物质包括清洗液、涂料、脱漆剂和稀释剂等物质确定隔离储存区域并认真管理，避免了潜在的健康和环境风险，提高了工作环境的安全性；

无害废弃物处置与管理北辰实业严格遵守《废弃物处置条例》、《中华人民共和国固体废物污染环境防治法》等法律法规，积极对废弃物进行分类、回收与再利用。

垃圾分类专项检查四色分类垃圾桶

本公司持续从废物分类、回收与再利用方面，加强对持有物业的无害废弃物管理工作

持续完善有害废弃物处置与管理工作

无害废弃物处置与管理目标

有害废弃物处置与管理目标：

另外，本公司旗下部分酒店采取IHG的有害物质管理政策，主要包含以下方面：

对负责有害物质处置的员工进行风险识别和正确处理程序方面的培训；

对每一种有害物质都委托了符合资质的回收处理机构进行妥善的运输与处理。

有害垃圾

废弃物处理流程：

分类存放记录运输处理

对在施工程建筑垃圾，制定消纳方案及措施，安排专人负责垃圾清运消纳的监督检查，最大化地实现垃圾的减量增效。本公司旗下酒店在采购易耗品时均选用包装材料为可降解环保型的产品，且客房内不使用过度包

装产品，以减少产生不必要的不可降解垃圾。由于本公司各项业务不涉及大批量采购与使用包装物，故不披露包装物使用数据。

在减少无害废弃物的基础上，本公司不断加强各项回收再利用物资工作，酒店按照客房产生的可回收废弃物进行分类、分离并加以利用，如把客房的废旧毛巾染色后做成抹布在公共区域使用，报废的床单做

成内枕袋，将客房使用过的香皂头、洗发、沐浴回收给洗衣房用于清洗抹布玻璃，此外，塑料制品则由本公司委托专门的回收企业进行统一回收后再利用。玻璃制品、塑料制品、酒店客房废旧毛巾、肥皂、牙刷的

回收再利用数量均已在“综合绩效表现”中披露。

在签订专业分包或劳务合同时，将节水定额指标纳入合同条款，进行计量考核；在施工的各阶段应定期进行计量考核，并留存计量考核记录；施工现场、办公区、生活区的生活用水采用节水系统和节水器具，节水器具配置率100%。浴室、洗漱池全部张挂节水标语；生活区集中设置集中开水提供点，自来水可直接饮用，方便、卫生；合理布置现场临水线路，采用合理的管径、管路，减少管网和用水器具漏水。混凝土养护采用压力喷壶及覆膜保水，节约用水，严禁无措施浇水养护混凝土。充分收集自然降水用于路面的洒水降尘、冲洗车辆、绿化浇水等。

北辰地产节约用水措施案例

自2014年底南水北调中线工程正式通水以来，京津冀地区水资源困乏的局面得以缓解。报告期内，由于本公司绝大部分持有型物业均位于北京，加之本公司日常运营所使用的水源为外购自来水，故报告期内本公司的运营没有面临任何取用水困难的情况。

积极开展碳减排工作

在能源资源使用方面，北辰实业坚持以习近平新时代中国特色社会主义思想为指导，认真贯彻绿色发展理念，严格遵照《中华人民共和国节约能源法》、《中华人民共和国环境保护法》等有关规定，结合公司内部已建立的规章制度加强能源管理，在保证技术可行、合理的基础上，降低消耗、减少损失、杜绝资源浪费，实现能源使用效益最大化。目前，北辰实业的能源管理体系已获得ISO50001认证。本公司早在成立之初就建立了设备能源及资源管理节能办公室，以加强本公司京内持有型物业的能源使用管理与监控，强化日常节能管理工作，将环保理念落到实处。本公司持续优化能源管理体系，每月对各分公司及子公司的能源使用情况进行统计，并绘制能耗对比曲线，以数字为依据，制定节能减排目标，以及切实可行的环保解决方案。

加强领导，制定碳减排、碳中和工作计划，分解碳排放量指标，落实目标责任制；认真贯彻执行节能减排、减污增效、绿色低碳环保管理制度；聚焦重点用能单位、重点耗能设备改造工作，积极推广节能减排、绿色低碳新技术、新产品的应用，同时加大碳减排监察力度；持续开展节能目标责任考核、二氧化碳排放核查、能源审计、清洁生产审核和公共建筑电耗限额管理等工作，夯实计量基础管理，加大二级计量表配备率，力争达到95%以上；加强节能宣传培训教育，倡导绿色低碳工作生活方式；持续完善考核和奖惩机制。

通过节能减排措施，在2021年末，二氧化碳排放量同比2018-2019年三年排放量加权平均值下降

节能减排目标：

0.8%

17,507

并圆满完成二氧化碳排放量履约工作

2021年，为积极助力国家双碳目标，北辰实业制定了减排目标，并通过以下关键举措激发节能减排潜力，夯实企业低碳发展基础：

目前，北辰实业已经顺利完成2020年度碳排放权履约工作，履约完毕后加上历史剩余配额，上市公司账户内共计剩余17,507吨二氧化碳排放配额。

剩余二氧化碳排放配额

吨

水资源使用效益目标：

根据所属企业区域条件，引导各企业引入市政中水或建立中水处理系统，引用中水处理系统的企业，每日生活废水循环处理再利用率争达到以上

95%

从施工到办公，北辰地产在自身运营环节中积极制定并落实节约用水措施，包括但不限于以下措施：

环境友好型施工

场地内的保护区域、保护对象及保护方法；减少四通一平（水通、电通、路通、网通、场地平整）和土方开挖所扰动区域的面积，减少临设和施工管线布置；合理规划安排施工总承包单位及分包单位的施工用地，避免二次搬运；合理规划施工场地内交通联系，确保场内运输畅通；明确废弃物消解、处理方式，减少污染性废弃物对场地生态、环境的影响；施工场地实施封闭施工。

北辰地产环境友好型施工方案案例

苏州北辰观澜府按照《绿色建筑评价标准》一星级标准进行设计和施工；重庆悦来壹号项目在建工程执行重庆市颁发的《DBJ50-071-2016重庆市居住建筑节能65%（绿色建筑）设计标准》，一、二、三期顺利获得能效测评（绿色建筑）银级标识；北辰香麓按照《绿色建筑评价标准》一星级标准进行设计和施工；海口长秀仕家项目根据《海南省绿色生态小区技术标准》进行规划设计及报建，根据《海南省住宅建筑节能和绿色设计标准》和《海南省绿色建筑设计说明专篇（2019年版）》进行施工图设计及深化，住宅全部实行全装修并采用装配式方式进行建造；北辰府项目B6902地块、B6903地块、B7001地块按照《绿色建筑评价标准》一星级标准进行设计和施工，北辰府项目B7102地块按照《绿色建筑评价标准》基本级标准进行设计和施工；成都北辰鹿鸣苑项目按照《绿色建筑评价标准》二星级标准设计和施工。廊坊辰睿项目按照河北省《绿色建筑评价标准》一星级标准进行设计；杭州富阳辰春澜城项目，获得绿色建筑二星级建筑，且设计时尽量采用可再生循环利用材料，有效减少不可再生材料的使用率；全区采用预制装配式构件、全区精装、空气源热泵、全屋保温等多项节能减排措施。

同时，北辰地产在施工过程中致力于做到“六个百分百”：

在施工过程中，北辰实业严格按照行业主管部门要求，对施工现场裸露部分进行苫盖，大型公建项目围挡上方设置喷淋喷雾设施，场内配备降尘雾炮，加大喷湿面积，有效抑制扬尘。同时，本公司严审施工组织设计，积极会同设计单位、监理单位及施工单位，调整工序，优化工艺，通过构件场外预制、购置商品混凝土等方式，减少场内二次加工及现场搅拌作业，进一步降低施工环节中污染物产生。

施工工地

100%围挡

施工工地道路

100%硬化

土方和拆迁施工100%湿法作业

渣土车辆100%密闭运输

工地出入车辆100%冲洗

工地物料堆放100%覆盖全方位、全流程地减少施工对环境的影响

应对气候变化

绿色办公与运营

北辰实业旗下分公司及子公司根据自身情况，制定了多元、丰富的绿色办公与运营措施，力争实现节约资源与降低成本的双重目标。

国家会议中心推进电子化办公以及资源循环利用

五洲皇冠践行节能降耗理念

全面推行“电子化办公”，充分发挥OA协同办公系统、会展运营管理系统（EBMS）、OPERA酒店管理系统等电子平台的作用，建立高效工作沟通流程，减少办公纸张使用；对于废弃纸张，在打印区设置“再生纸”回收盒，促进纸张循环利用；针对电子办公产品定期请专人维护保养，适当延长设备使用寿命，并请专业机构评估回收，进行循环生产及无害化处理；置换式更新领取废旧电池、打印机硒鼓等办公用品，统一回收管理；优先选择绿色、节能的产品供应商，并采用规范化的采购制度及电子采购平台，采购对环境负面影响较小的产品及服务，与合作伙伴共同推进环保、低碳办公。

以人为本

（一）健全人才管理

（二）心系员工健康

（三）关爱员工生活

截止2021年12月31日，本公司雇佣残障员工

北辰实业坚信员工是企业可持续发展的关键。2021年，北辰实业继续秉承“以人为本”的管理理念，致力于为员工成长创造平台，多举措保障员工健康与安全，打造匠心、温暖、包容的工作环境，携手员工共同前行。

本公司注重多元人才的引进，尊重并公平对待不同性别、年龄、宗教信仰、民族、文化背景、家庭与健康状况的员工，致力于打造公平、多元化、具有创造力的团队，更为每一位员工提供适合自身发展的工作环境。2021年，通过“优培计划”招聘活动、退役大学生招聘会、扶贫就业双选会招聘会等，累计引进退役大学生士兵4名、内蒙古贫困区应届毕业生1名。

根据《公司劳动合同管理办法》，北辰实业为员工提供：

合理的薪酬及人

性化福利

绩效考核与评定，薪酬调整及晋升方案

依照国家及地方有关法律法规，为员工缴纳五险一金

年休假、事假、病假、婚假及产假等

引进迎接大中专毕业生

人

线上招聘会

自我为主

资源整合借助外力

加强人才培育

心系员工健康

北辰实业高度重视员工的身心健康，定期组织员工到医疗机构进行体检，完善员工福利保障，确保每位员工都能以饱满的精神、健康的体魄投入到工作中。此外，为了进一步完善补充医疗保障体系，减轻退休人员因患重大疾病所需承担的医疗费用，本公司继续执行《公司职工补充医疗保障方案》及《公司退休人员重疾医疗互助帮困实施办法》，切实提高医疗保障水平。

开展2021年应届毕业生入职培训

企业领导人员提升经营管理能力研修班

为提升员工综合素质，激发组织活力，加强创新型、应用型、技能型人才培养，北辰党校与北辰实业人力资源部联合举办了2021年应届毕业生入职培训，来自本公司总部及辖属14家企业的141名应届毕业生参加了培训。此次培训既强化了新入职员工对本公司使命、核心价值观的认识，对北辰实业打造“国际一流的会展品牌企业、国内领先的复合地产品牌企业”愿景深入理解，也帮助新员工找准自身角色定位，快速融入工作岗位。

北辰实业高度重视领导人员队伍建设与人才培养。2021年，党委组织部、党校和中国人民大学共同举办了企业领导人员提升经营管理能力研修班，旨在打造“对党忠诚、勇于创新、治企有方、兴企有为、清正廉洁”的高素质专业化领导人员队伍。本公司总部部室负责人、企业领导班子成员、部分年轻科级储备人员，共计200人参加了本次培训。研修班采取集中脱产学习的方式，通过现场授课、拓展训练、参观体验、答疑交流等形式，以学习贯彻习近平新时代中国特色社会主义思想、习近平总书记“七一”重要讲话、党的历史，深入分析“十四五”经济形势，解读国企改革三年行动计划，以人力资源、财务管理、高绩效组织管理等为切入点，进行系统性培训。

北辰实业提升经营管理能力研修班

北辰实业应届毕业生入职培训

会展

地产

发展战略

为了打造安全、舒适的工作环境，本公司持续维护办公室及其他运营场地的设备和设施，确保室内照明适宜及保持空气流通，定期维护改造茶水间硬件设施，在办公区域和运营场地配备了休憩室、活动室及母婴室等，以满足员工的多元所需。除此以外，本公司致力于提升员工归属感，用心关怀每一位员工。报告期内，本公司为职工开展了不同形式的关怀活动，让员工切实感受到温暖。

三八”国际劳动妇女节系列活动

服务冬奥闭环内职工

“送清凉”夏季防暑活动

本着“关爱职工”的精神，以关心一线职工工作和生活为出发点，2021年8月，写字楼公司在炎炎夏日为客服、保洁、保安等一线职工发放了防暑用品，并对员工的辛勤付出表示感谢。“送清凉”活动为员工带来清爽的同时激发了大家的工作热情，体现了北辰实业旗下公司对员工的关怀。

案例案例

关爱员工生活

“三八”国际妇女节系列活动

北辰实业“送清凉”夏季防暑活动

回馈社会

（一）助力乡村振兴

（二）关爱儿童成长

（三）心系社区群众

北辰实业时刻谨记“忠诚担当，同创共美”的核心价值观，报告期内，本公司参与社会公益的主要形式包括助力乡村振兴以及公益慈善捐款，并通过开展老旧小区综合整治计划的方式，保障运营所在地群众的利益。

推动脱贫攻坚与乡村振兴有效衔接是“十四五”时期国家重点工作之一。报告期内，北辰实业以产业帮扶为主线，协同推进就业帮扶、消费帮扶、公益帮扶等各项重点工作。为加强乡村振兴帮扶工作的统筹协调，公司成立了乡村振兴工作领导小组和工作小组。在就业帮扶方面，本公司已招聘内蒙古地区来自贫困家庭的毕业生27名；消费扶贫方面，在双创中心采购产品总额788.77万元，直接带动受援地区产业发展。此外，本公司持续深入开展内蒙古自治区消费帮扶、公益帮扶及产业帮扶。

根据市委市政府、市国资委统一部署，“十四五”期间，北辰实业将完成怀柔区汤河口镇大栅子村、银河沟村、许营村3个集体经济薄弱村的增收帮扶任务。2021年，北辰实业通过村集体股份经济合作社的方式，收购怀柔区汤河口镇对口帮扶的三个集体经济薄弱村5.46万斤农产品，其中玉米7,200斤，沙地红薯47,408斤，助力增收近50万元，圆满完成集体经济薄弱村年经营性收入不低于10万元的目标任务。未来，北辰实业将充分发挥行业优势，依托旗下酒店、食堂，结合经营需求持续展开消费帮扶，积极助力对口集体经济薄弱村拓展农产品销量，不断激发群众内生动力，助力对口帮扶村实现乡村振兴。

助力乡村振兴

公益捐赠助力产业扶贫

对口帮扶怀柔区集体经济薄弱区

白虎头村乡村振兴工作

北辰实业坚持把民宿作为推动乡村振兴的重要抓手和引擎，开展乡村旅游产业规划设计、消费扶贫、公益帮扶、党建帮扶等一系列帮扶工作。

2021年是北辰实业与春苗基金会共同合作的第九年，本公司再次向春苗捐赠95万元善款，其中80万用于助医项目，15万用于支持春苗运营发展。九年间，“北辰·春苗”基金累计捐赠善款855万元，共计为375名孤贫重症儿童提供医疗救助金，组织线上线下志愿者活动及培训615次，这一连串的数字，充分展示了北辰实业的公益成果。

关爱儿童成长

心系社区群众2021年，北辰实业有序开展老旧小区综合整治工作，与亚运村街道签订《老旧小区改造合作协议》，将安慧北里环境综合整治、慧苑居住区局部专项改造统一纳入改造协议。北辰信诚物业积投资近60万元，全面建成了具备12个电动车充电位、10个电动自行车充电口的新能源汽车公共充电站，不仅彻底解决了安慧里社区无公共充电设施的问题，更预防了因电动车违规充电引起的火灾事故发生。

2021年是北辰实业白虎头村对口帮扶项目开展的第三年，北京市国资委乡村振兴领导小组办公室一行对白虎头村建设的高端民宿项目经营现状进行了实地考察，并对项目在增强集体经济、促进人均收入、发展一体化旅游产业等方面发挥的作用表示高度认可，同时充分肯定了北辰实业积极带动白虎头村全村脱低、致富增收所取得的成绩。北辰实业也凭借在“一企一村”结对帮扶工作中的出色表现获得“北京市城乡社区共建先进集体”荣誉。

乡村振兴投入金额：

万元人民币

901.1

社区/公益慈善投入金额：

北辰实业荣获北京市城乡社区共建先进集体荣誉

汤河口镇三个集体经济薄弱村农产品消费帮扶

电动车充电位投入使用

绿色发展以人为本

展望未来

在“十四五”时期，北辰实业将继续强化经营管理，积极履行经济责任、加强防范各类风险，携手合作伙伴，共同筑牢企业发展基石。同时，本公司将坚持可持续发展道路，持续深入研究国家和北京市碳达峰、碳中和工作整体思路，根据自身持有物业现状，探索更加详实有效的节能减排绿色低碳环保举措，引领企业向高质量发展再进一步。未来，北辰实业会继续践行企业社会责任，持续为乡村振兴注入动能，助力巩固拓展脱贫攻坚成果与乡村振兴有效衔接，成就美丽中国。

防止贿赂及防止贪污：

产品及服务质量产品及服务表现：

排放物大气污染物排放

：

温室气体排放

指标2021年度2020年度2019年度

对公司或雇员提出并已审

结的贪污诉讼案件数目

涉及关于贿赂、勒索、欺诈及洗钱案件（宗）

2,9822,279-

产品及服务涉嫌安全与健康的诉讼案件（宗）

产品及服务涉嫌侵犯知识产权

的案件数目（宗）

因泄露客户信息而遭到投诉件数（例）

000年内收到的客户投诉件数（例）2625-客户满意度（%）

91.5887.6793.10

氮氧化物（公吨）

3.772.805.32硫氧化物（公吨）

0.0180.0140.026

报告期内，部分分子公司将燃油炉改为燃气炉，且随着疫情逐渐稳定，经营活动增加，能源消耗量增加，进而影响大气排放物以及温室气体排放量；同时，由于公司的会议量、餐饮量及各类经营活动增加，有害及无害废弃物总量也有所增加。

温室气体排放量（公吨二氧化碳当量）

59,12057,44768,926直接排放量（范围一）(公吨二氧化碳当量）

9087281,330间接排放量（范围二）（公吨二氧化碳当量）

58,21356,72067,598持有的树木减排量（公吨二氧化碳当量）

每平方米楼面面积温室气体排放量（范围一及二）（公吨二氧化碳当量）

0.07320.06990.0839

附录

无害废弃物数量：

资源使用能源消耗量

78

排放合规情况：

有害废弃物数量

无害废弃物产生总量（公斤）3,046,8581,525,4692,377,515厨余垃圾（公斤）1,785,819954,2511,749,852生活垃圾（公斤）1,261,039571,218627,663每平方米楼面面积无害废弃物产生总量（公斤）

3.671.862.89无害废弃物合规处理率（%）100100100

能源消耗总量（兆瓦时）119,992115,109148,541外购电力（兆瓦时）48,56244,36362,192天然气（兆瓦时）3,9702,8825,537汽油（兆瓦时）332310481柴油（兆瓦时）96288381外购热力（兆瓦时）67,03267,26679,950每平方米楼面面积能源消耗总量（兆瓦时）

0.150.140.18

涉及非法向环境排放污染物的案件（宗）

有害废弃物产生总量（公斤）9,4524,3701,924含水银的废弃灯管（公斤）5,8203,395735电子废弃物（公斤）2,638446404废电池（公斤）334255564废墨盒（公斤）616275221清洗冷气系统的废油（公斤）4400每平方米楼面面积有害废弃物产生总量（公斤）

0.01140.00530.0023有害废弃物合规处理率（%）100100100

本有关数据折算，以本公司根据不同废弃物的平均质量统一计算。

用水情况：

用水总量（立方米）676,075601,844981,702外购自来水占比（%）100100100每平方米楼面面积用水总量（立方米）

0.840.731.20污水

排放量（立方米）621,989553,696903,166

减少自然环境影响回收再利用废弃物数量

雇佣在岗员工组成：

指标2021年度2020年度2019年度玻璃制品（公斤）62,7649,303102,570塑料制品（公斤）83,6917,803102,701酒店客房废旧毛巾（块）15,09730,80634,625酒店客房肥皂（公斤）7261,7743,936酒店客房牙刷（支）133,824124,695333,000环境绿化：

环保合规情况：

持有5米及以上的树木（棵）534894

涉及对自然环境造成破坏的案件（宗）

部分分子公司完成燃油炉改造项目，将自有燃油炉（以柴油为燃料）更新为以天然气为燃料的燃气炉。且疫情稳定后，经营活动增加，导致天然气使用量增加，柴油消耗量减少。

所排放的污水均属于生活污水。

疫情稳定后，公司的会议量、餐饮量及各类经营活动有所增加，导致该玻璃制品和塑料制品废弃物回收量增加；为接待大型活动来宾，部分分子公司对该类物品进行了翻新，因此导致肥皂和毛巾回收量减少。

员工人数（人）5,5885,6905,852

按性别划分

男员工（人）3,1813,2493,403女员工（人）2,4072,4412,449

按受教育程度划分研究生及以上（人）278302290本科（人）1,8061,9121,834大专（人）1,4841,4901,555中专（人）544630593其他（人）1,4761,3561,580

按年龄划分50岁以上（人）77864961630至50岁（人）3,3703,4353,34430岁以下（人）1,4401,6061,892

按地区划分中国内地5,5815,690N/A港澳台地区00N/A海外70N/A

按雇员类别划分高层人员6175N/A中层人员474532N/A一般人员5,0535,083N/A

女性与男性员工薪酬比例管理层1.01.01.0一般员工1.01.01.0

薪酬：

员工变动情况

男员工（%）11.67.815.5女员工（%）13.210.123.3

按年龄划分

50岁以上（%）4.12.89.130至50岁（%）9.45.88.930岁以下（%）21.816.534.2

按地区划分

中国内地（%）12.38.8N/A港澳台地区（%）不涉及

不涉及

N/A海外（%）0不涉及

N/A

乡村振兴工作投入金额（万元人民币）

901.1967.9887.5其中：产业扶贫项目50150N/A其中：帮销扶贫产品790680.6N/A

帮助建档立卡贫困人口脱贫数

71191N/A转移就业扶贫项目中职业技能培训人数（人/次）

-35N/A

因工死亡事故（宗）000须予记录的工伤数（人次）

29181二十万小时可记录工伤事故率0.5190.3150.017

职业病率（%）000因工伤损失工作日数（天）7997813

社区/公益慈善投入金额（万元人民币）

959595累计帮助有先天性疾病儿童（名）

375330283

指标2021年度

受训雇员百分比

（%）100

男雇员（%）56.93女雇员（%）43.07

按雇员类别划分

高层人员（%）1.09中层人员（%）8.48一般人员（%）90.43

人均受训时数按性别划分男雇员44.17女雇员55.20

高层人员127.02中层人员73.44一般人员45.68

培训与发展：

该地区年度期末雇员总数及雇员流失总数均为0。

受训雇员百分比=(受训雇员/雇员总人数)x100%

按性别划分的雇员受训百分比=(男或女雇员受训人数/受训雇员)x100%

按雇员类别划分的雇员受训百分比=(高层或中层或一般人员受训人数/受训雇员)x100%

工伤情况属于意外因素，未来北辰实业将继续加强健康与安全的管理与防范。

员工变动包括辞退员工、员工主动请辞，以及北辰实业内部的员工调岗。2021年人员流失主要源于疫情等外部因素影响，及公司对业务调整，均带来了人员流失。

投入金额包含扶贫项目中投入资金及物资折款的资金。

职业健康及安全员工健康安全：

社区投资公益慈善：

乡村振兴

北辰实业的运营依法合规，本公司已遵守的法律法规包括但不限于此章节所列示内容。

依法合规

各法律法规对应《环境、社会及管治报告指引》内容本公司遵守情况A.环境

层面A1：排放物

《中华人民共和国环境保护法》《中华人民共和国大气污染防治法》《中华人民共和国水污染防治法》《中华人民共和国固体废物污染环境防治法》《中华人民共和国环境噪声污染防治法》《空气污染管制条例》《餐饮业油烟污染物排放标准》《中华人民共和国水法》《城镇排水与污水处理条例》《国家水污染物排放标准制定技术导则（HJ945.2-2018）》《保护臭氧层条例》《“十三五”控制温室气体排放工作方案》《消耗臭氧层物质管理条例》《废物处置条例》《国家危险废物名录》《危险废物贮存污染控制标准》《废弃电器电子产品回收处理管理条例》《北京市地方标准餐饮业大气污染物排放标准》《北京市地方标准大气污染物综合排放标准》《北京市垃圾分类管理条例》《北京市宾馆不得主动提供一次性用品名录》《水污染管制条例》《北京市地方标准水污染物排放标准》《北京市排水许可管理办法》《北京市排水和再生水管理办法》

报告期内，本公司无违反任何列示于此章节的有关废气排放、向水及土地的排污、有害及无害废弃物的产生及控制噪音的法律法规。

B.社会

层面B1：雇佣《中华人民共和国劳动法》《中华人民共和国劳动合同法》《中华人民共和国劳动合同法实施条例》《中华人民共和国社会保险法》《中华人民共和国未成年人保护法》《中华人民共和国妇女权益保障法》《禁止使用童工规定》《中华人民共和国残疾人保障法》《职工带薪年休假条例》

报告期内，本公司无违反任何列示于此章节的有关薪酬及解雇、招聘及晋升、工作时长、假期、平等机会、多元化、反歧视以及其他待遇及福利的法律法规。

层面B2：健康与安全

《中华人民共和国安全生产法》《中华人民共和国消防法》《中华人民共和国职业病防治法》《中华人民共和国劳动保险条例》《工作场所职业卫生监督管理规定》《工伤保险条例》

报告期内，本公司无违反任何列示于此章节的有关提供安全的工作环境及保障员工免受职业性危害的法律法规。

层面B4：劳工准则

《禁止使用童工规定》

报告期内，本公司无违反任何列示于此章节的有关防止雇用童工及强制劳工的法律法规。

层面A2：资源使用《《中华人民共和国清洁生产促进法》《中华人民共和国循环经济促进法》《中华人民共和国节约能源法》《重点用能单位节能管理办法》《节能监察办法》

报告期内，本公司无违反任何列示于此章节的有关资源使用的法律法规。

层面A3：环境及天然资源

《环境影响评估条例》《中华人民共和国环境影响评价法》《中华人民共和国土地管理法》《中华人民共和国土壤污染防治法》《中华人民共和国水土保持法》《噪音管制条例》《中华人民共和国环境噪声污染防治法》《居住建筑节能设计标准》《绿色建筑评价标准》

报告期内，本公司无违反任何列示于此章节的有关环境及天然资源的法律法规。

层面B6：产品责任

层面B7：反贪污《中华人民共和国公司法》《中华人民共和国刑法》《中华人民共和国反贪污贿赂法》《中华人民共和国反不正当竞争法》《中华人民共和国招标投标法》《中华人民共和国反洗钱法》

报告期内，本公司无违反任何列示于此章节的有关防止贿赂、勒索、欺诈及洗黑钱的法律法规。

联交所《环境、社会及管治报告指引》内容索引

主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注A.环境

一般披露

有关废气及温室气体排放、向水及土地的排污、有害及无害废弃物的产生等的：

温室气体总排放量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。

综合绩效表现指标A1.3

所产生有害废弃物总量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。

综合绩效表现指标A1.4

所产生无害废弃物总量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。

综合绩效表现指标A1.5描述所订立的排放量目标和为达到这些目标所采取的步骤。打好污染防治攻坚战指标A1.6描述处理有害及无害废弃物的方法及所订立的减废目标和达标步骤。

无害废弃物处置与管理

有害废弃物处置与管理层面A2：资源使用一般披露有效使用资源（包括能源、水及其他原材料）的政策。积极开展碳减排工作指标A2.1

按类型划分的直接及╱或间接能源（如电、气或油）总耗量（以千个千瓦时计算）及密度（如以每产量单位、每项设施计算）。

综合绩效表现指标A2.2总耗水量及密度（如以每产量单位、每项设施计算）。综合绩效表现指标A2.3描述能源使用效益目标及为达到这些目标采取的步骤。积极开展碳减排工作指标A2.4

描述求取适用水源上可有任何问题，以及用水效益目标，并描述所订立的目标和达标步骤。

创建节水型企业指标A2.5制成品所用包装材料的总量（以吨计算）及（如适用）每生产单位占量。

由于本公司业务性质，此项

指标对本公司而言不适用。层面A3：环境及天然资源一般披露减低发行人对环境及天然资源造成重大影响的政策。

打造绿色可持续建筑、环

境友好型施工指标A3.1

描述业务活动对环境及天然资源的重大影响及已采取管理有关影响的行动。

境友好型施工

主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注层面A4：气候变化

应对气候变化指标A4.1

应对气候变化、积极开展碳

减排工作B.社会雇佣及劳工常规层面B1：雇佣一般披露

有关薪酬及解雇、招聘及晋升、工作时数、假期、平等机会、多元化、反歧视以及其他待遇及福利的：

健全人才管理、依法合规指标B1.1按按性别、雇佣类型、年龄组别及地区划分的雇员总数。综合绩效表现指标B1.2按性别、年龄组别及地区划分的雇员流失比率。综合绩效表现

层面B2：健康与安全一般披露

有关提供安全工作环境及保障雇员避免职业性危害的：

有关提升雇员履行工作职责的知识及技能的政策。描述培训活动。注：培训指职业培训，可包括由雇主付费的内外部课程。

加强人才培育指标B3.1

按性别及雇员类别（如高级管理层、中级管理层等）划分的受训雇员百分比。

综合绩效表现指标B3.2按性别及雇员类别划分，每名雇员完成受训的平均时数。综合绩效表现

主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注层面B4：劳工准则一般披露

有关防止童工或强制劳工的：

健全人才管理、依法合规指标B4.1描述检讨招聘惯例的措施以避免童工及强制劳工。健全人才管理指标B4.2描述在发现违规情况时消除有关情况所采取的步骤。健全人才管理营运惯例层面B5：供应链管理一般披露管理供应链的环境及社会风险政策。完善供应商管理指标B5.1按地区划分的供货商数目。完善供应商管理指标B5.2

描述有关聘用供货商的惯例，向其执行有关惯例的供货商数目、以及有关惯例的执行及监察方法。

完善供应商管理指标B5.3

完善供应商管理指标B5.4

完善供应商管理

层面B6：产品责任一般披露

客户至上、依法合规指标B6.1已售或已运送产品总数中因安全与健康理由而须回收的百分比。

对本公司而言不适用。指标B6.2接获关于产品及服务的投诉数目以及应对方法。

综合绩效表现、客户满意度

主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注

层面B7：反贪污

有关防止贿赂、勒索、欺诈及洗黑钱的：

弘扬廉洁风尚、依法合规指标B7.1

于汇报期内对发行人或其雇员提出并已审结的贪污诉讼案件的数目及诉讼结果。

弘扬廉洁风尚（报告期内反

贪污培训暂未包含董事，已

在对应章节进行解释。）

社区层面B8：社区投资

有关以社区参与来了解运营所在社区需要和确保其业务活动会考虑社区利益的政策。

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BEIJINGNORTHSTAR2021CorporateSocialResponsibility&Environmental,SocialandGovernanceReport

STABLEMANAGEMENTCUSTOMERFIRSTGREENDEVELOPMENTPEOPLEORIENTEDOUTLOOK

CONTRIBUTINGTOTHESOCIETY

BeijingNorthStarCompanyLimitedisdelightedtopublishits14

thCorporateSocialResponsibilityReportandthe6

thEnvironmental,SocialandGovernanceReport.TheboardofdirectorsandallthedirectorsoftheCompanywarrantthattherearenofalserecords,misleadingstatementsormajoromissionsintheReport,andtheyshallbeindividuallyandseverallyliablefortheauthenticity,accuracyandcompletenessofthecontents.ThepurposeoftheReportistopresenttheenvironmentalandsocialissuesrelatedtothesustainabledevelopmentoftheCompanytoallstakeholders,sothat,theycanbetterunderstandtheCompany’ssustainabledevelopmentphilosophy,actionsandrelatedperformance.TheReportispreparedinbothsimpliedChineseandEnglish.Incaseofanydiscrepancybetweenthetwoversions,thesimpliedChineseversionshallprevail.

ABOUTTHEREPORT

Theissuershouldreportwhentheboardofdirectorshasdeterminedtheenvironmental,socialandgovernanceissueswhichcansignificantlyimpacttheshareholdersandotherstakeholders.

Relatedhistoricalkeyperformanceindicatorsshouldbemeasurable.Theissuershouldsettargetsforreducingitsindividualimpacts(couldbeactualnumbersordirectional,proactivestatements).Thisenablestheefficiencyoftheenvironmental,socialandgovernancepoliciesandmanagementsystemtobeassessedandveried.Quantitativedataalsocomeswitharemark,whichdescribesitspurposesandimpacts,andprovidescomparabledatawhenappropriate.

TheCompanyhasalreadyprovidedinformationonthestandards,methodologies,assumptionsandcalculationtoolsusedforthereportingofemissions/energyconsumptionin”COMPREHENSIVEPERFORMANCE”.Keyperformanceindicatorsforhistoricaldatahavebeenmeasuredinthisreport.TheCompanyhassettargetstoreduceindividualimpact,includingactualguresordirectional,forward-lookingstatements.TheIssuershoulduseconsistentreportingmethodssothattheenvironmental,socialandgovernancedatacanconductmeaningfulcomparisoninthefuture.TheissuershoulddiscloseinthereportanychangestothemethodsorKPIsused,ifany,oranyotherrelevantfactorsaectingameaningfulcomparison.

MethodologiesadoptedbytheCompanyareconsistentwiththeoneusedlastyear.

Materiality

ReportingPrinciplesTheCompany’sPrincipleApplication

Quantitative

Unlessotherwisementioned,theReportmainlydescribesthespecificpoliciesandperformanceoftheCompanyintermsofenvironmental,socialandsustainabledevelopmentfromJanuary1,2021,toDecember31,2021.Forcontinuityandcomparability,someinformationintheReportshallbeextendedasneeded.

TheESGgovernancestructureofBeijingNorthStarmainlyconsistsoftheBoardofDirectors,theSecretarytotheBoardofDirectorsandtheESGspecialpersonneloftheWorkDepartmentoftheBoardofDirectors.

1)TheBoardismainlyresponsibleforreviewingtheCompany’sESGpoliciesandstrategies,explainingtheconnection

betweenrelevantmattersandtheCompany’sbusiness,andapprovingESGreports;

2)TheSecretarytotheBoardisresponsibleforreviewingtheESGreportandreportingtotheBoard;

3)Throughdataandinformationcollection,theESGspecialpersonnelunderstandstheprogressofESG-relatedmatters

ReportingPeriod

BoardStatementThereportingorganisationalboundaryoftheReportisbasedontheprincipleofmateriality.Unlessotherwisementioned,thematerialcontentoftheReportcoversBeijingNorthStarCompanyLimitedanditssubsidiaries.TheboundaryofenvironmentalkeyperformanceindicatorsincludespropertiesheldinBeijingbytheCompany,whiletheboundaryofsocialkeyperformanceindicatorsincludesBeijingNorthStarCompanyLimitedanditssubsidiaries.

ReportingOrganisationalBoundary

TheReportispreparedinaccordancewiththeGuidelinesonEnvironmentalInformationDisclosureofListedCompaniesofShanghaiStockExchangepublishedbytheShanghaiStockExchangeandtheEnvironmental,SocialandGovernanceReportingGuideunderAppendix27oftheMainBoardListingRulesoftheStockExchangeofHongKongLimitedpublishedbytheStockExchangeofHongKongLimited.TheReportfollowsthereportingprinciplesofEnvironmental,SocialandGovernanceReportingGuiderelatedto“Materiality”,“Quantitative”,“Balance”and“Consistency”.PleaserefertothebelowtabletounderstandhowtheCompanyhasappliedthereportingprincipleswhenpreparingtheReport.

ThecontentsdisclosedintheReportareincompliancewiththeinformationdisclosurerequirementsoftheGuidelines

onEnvironmentalInformationDisclosureofListedCompaniesoftheShanghaiStockExchangeissuedbytheShanghai

StockExchange,aswellastheESGinformationdisclosurerequirementsofthe“MandatoryDisclosureRequirements”

and“ComplyorExplain”undertheEnvironmental,SocialandGovernanceReportingGuideinAppendixtwenty-sevento

theMainBoardListingRulesoftheStockExchangeofHongKongLimitedissuedbyTheStockExchangeofHongKong

Limited.TheReportwasconrmedbytheESGspecialpersonneloftheCompanyinMarch2022andwasapprovedby

theBoardofDirectorsoftheCompany.

TheReportisavailableinbothonlineandprintversions.Theonlineversioncanbeviewedanddownloadedonthe

Company’swebsite,theShanghaiStockExchangeandtheHKEXnewswebsiteofHongKongExchangesandClearing

Limited.IfyouwouldliketorequesttheprintversionoftheReportorhaveanyquestions,commentsorfeedbackonthe

Report,pleasesendanemailtonorthstar@beijingns.com.cntocontactus.

ReportingGuidelines

ConrmationandApproval

ReportAcquisitionandFeedbackWhenpreparingfortheReport,aprofessionalconsultancygrouphasassistedtheCompanytoconductamaterialityassessment,whichidentifiedtherelatedmaterialissuestoBeijingNorthStaranditskeystakeholders.Afterwards,therelatedinformationofthematerialissueshasbeencollectedanddisclosedaccordinglyintheReport.Moreover,theCompany’sboardofdirectorshasalreadybeennotiedoftheresultsofthematerialityassessmentandapprovedtheReport.

Consistency

IntheReport,unlessthecontextotherwiserequires,thefollowingtermsshallhavethemeaningssetoutbelow:2021istherstyearoftheFourteenthFive-YearPlanandthe100thanniversaryofthefoundingoftheCommunistParty

ofChina.ItisalsoayearforBeijingNorthStartoadheretoitsoriginalaspirationofsocialresponsibility,andcontinuetocreatevalueinfulllingeconomicresponsibilities,promotingruralrevitalisation,andexploringthedevelopmentpathofcarbonneutrality.In2021,facingthechallengesbroughtbytherecurrenceoftheCOVID-19pandemic,BeijingNorthStarstrengtheneditsunderstandingofovercomingdiculties,fullleditsresponsibilityofsafeproduction,andpromotedtheresumptionofworkandproduction.DuringtheYear,theoperatingrevenueisRMB22,094,296,000,representingayear-on-yearincreaseof

22.77%,andtheprotbeforetaxisRMB1,581,214,000,representingayear-on-yearincreaseof4.54%.

In2021,BeijingNorthStar,togetherwithitsbranchesandsubsidiaries,successfullypreparedfortheWinterOlympicswithhighquality,safeguardingthenational,comprehensiveandinternationalexhibitionandforumactivitiessuchasthe2021ChinaInternationalFairforTradeinServices,the2

ndUnitedNationsGlobalSustainableTransportationConferenceandthe4

thsessionofthe13

“BeijingNorthStar”,“theCompany”BeijingNorthStarCompanyLimited“BNSIGC”BeijingNorthStarIndustrialGroupLimitedLiabilitiesCompany“ESG”Environmental,SocialandGovernance“theReport”2021ESGReportoftheCompany“ReportingPeriod”,“theYear”fromJanuary1,2021toDecember31,2021“MunicipalSASAC”

TheState-ownedAssetsSupervisionandAdministrationCommissionofBeijingMunicipal“MunicipalPartyCommittee”BeijingMunicipalCommitteeoftheCommunistPartyofChina“MunicipalGovernment”BeijingMunicipalPeople’sGovernment“CIFTIS”ChinaInternationalFairforTradeinServices“PropertiesheldinBeijing”thepropertiesofaround1.2millionm

heldbytheCompanyinBeijing“XinChengProperty”

BeijingNorthStarXinChengPropertyManagementCo.,LimitedoftheCompany“ApartmentManagement”ApartmentOperationandManagementBranchoftheCompany“PublicFacilitiesManagementCompany”PublicFacilitiesManagementBranchoftheCompany“OceBuildingCompany”OceBuildingOperationandManagementBranchoftheCompany“CapitalConventionGroup”CapitalConvention(Group)Co.,Ltd.“NSREG”BeijingNorthStarRealEstateGroup“NationalConventionCentre”MainBuildingoftheChinaNationalConventionCentreoftheCompany“NationalConventionCentreHotel”ChinaNationalConventionCentreGrandHoteloftheCompany“V-ContinentWuzhou”NorthStarV-ContinentBeijingParkviewWuzhouHoteloftheCompany“BeijingContinentalGrandHotel”BeijingContinentalGrandHoteloftheGroup“BeijingInternationalConventionCentre”BeijingInternationalConventionCentreoftheCompany“InterContinentalBeijing”InterContinentalBeijingBeichenoftheCompany“SocialInsurancesandHousingFund”

EndowmentInsurance,MedicalInsurance,UnemploymentInsuranceEmploymentInjuryInsurance,MaternityInsuranceandHousingProvidentFund“Dual-carbongoals”

GeneralSecretaryXiJinpingannouncedatthegeneraldebateoftheseventy-fthSessionoftheUnitedNationsGeneralAssemblythat"Chinawillincreasethestrengthofitsnationallydeterminedcontribution,adoptmorepowerfulpoliciesandmeasures,strivetopeakcarbondioxideemissionsbefore2030,andstrivetoachievecarbonneutralitybefore2060".“COVID-19”Coronavirusdisease2019“IHG”“InterContinentalHotelsGroupPLC”“HACCP”“HazardAnalysisCriticalControlPoint”“EBMS”“EventBusinessManagementSystem”

DEFINITIONSTHEREPFACE

Whileoptimisingandconsolidatingpropertiesheld,theCompanyreliedonitsaffiliatedCapitalConvention(Group)Co.,Ltd.,strengthenedresourcesintegrationinitsconventionandexhibitionbusiness,exertedcontinuedeortsontheexpansionofnewbusinessesandnewtechnologiesofexhibitionindustry,exploredanddevelopedvariousbusinesses,includingoperationandmanagementofexhibitionvenues,sponsoringandundertakingofconventionsandexhibitionsandsupportingservices,educationandconsultingservicesrelatedtoconventionsandexhibitions,andsecurityservicesforhigh-endstate-levelandpoliticallevelactivitiesandevents,andconstantlycarryoutinnovationinoperationwithlightassetsinrespectoftheconventionandexhibitionbusiness,thusfacilitatinghigh-qualitydevelopmentoftheCompany.Adheringtotheprincipleofmaximisingshareholders’valueandonthemissionto“offerserviceforinternationalcommunication”andto“buildanidealspace”,theCompanycontinuesitsgreatefforttobecomeaworld-classeventbrandedcompanyandaleadingcompoundrealestatebrandedcompanyinChina.

Tobecomeaworld-classeventbrandedcompanyTobecomealeadingcompoundrealestate

brandedcompany

inChinaRewardshareholdersDedicateourselvesto

communitiesPlacedgreatemphasis

onemployees

LoyaltyandresponsibilityCo-creationandmutualbenet

CorePhilosophy

VISION

COMMITMENT

MISSION

COREVALUES

COMPANYOVERVIEW

BeijingNorthStarCompanyLimitedwasestablishedbyBeijingNorthStarIndustrialGroupLimitedLiabilitiesCompanyon2April1997.ThesharesoftheCompanywerelistedontheHongKongStockExchangeinMayinthesameyear.InOctober2006,theCompany’sAshareswereissuedandlistedontheShanghaiStockExchange.

.

AbouttheCompany

AsattheendoftheReportingPeriod,theCompany’stotalregisteredcapitalis

ofwhich

and

shares

(representing

ofthetotalsharecapital)areAshares

ofthetotalsharecapital)areHshares

3,367,020,000

2,660,000,000

707,020,000

OerserviceforinternationalcommunicationBuildanidealspace

BeijingNorthStaradherestothepathofinternationalisation,brandingandprofessionaldevelopment,andstrivestobecomeanindustrybenchmark.Overtheyears,theCompanyhasreceivedhighrecognitionfromvarioussectorsofsocietyforitsexcellentbrandimage,brilliantstrategicmanagement,professionaloperationteamandrst-classservicestandards.SomeoftheawardsandhonoursreceivedbyBeijingNorthStarCompanyLimitedanditsbranchesandsubsidiaries/projectsin2021:

COMPANYAWARDS

Awards

Awarded

Time

WinningCompany/Projects

GrantingAuthority

BeijingNorthStar

Top500RealEstateDevelopersinChinain2021–No.742021.03

ChinaRealEstateAssociationTop10RealEstateDevelopersofComprehensiveDevelopmentinChinain2021

2021.03ChinaRealEstateAssociationTop100RealEstateEnterpriseinChinain2021-No.622021.03

ChinaRealEstateTop10ResearchGroupStaroftheTop100inChinaRealEstateIndustryin20212021.03

ChinaRealEstateTop10ResearchGroupTop10oftheSSE-SZSEListedRealEstateCompanies

forInvestmentValuein2021

2021.05

ChinaRealEstateTop10ResearchGroupTop10ofSSE-SZSEListedRealEstateCompaniesfor

WealthCreationAbilityin2021

ChinaRealEstateTop10ResearchGroupNoteworthyRealEstateCompaniesoftheCapitalMarketin2021

ChinaRealEstateTop10ResearchGroup2021ChinaExcellentRealEstate

ESGDevelopmentEnterprise

ChinaRealEstateTop10ResearchGroupChinaRealEstateFashionAwards-ComprehensiveOperatorofChinaRealEstateAnnualInuencein2021

2021.09Guardian(thethirdconsecutiveyears)2021Top10ofLeadingBrandValueinComprehensiveRealEstateDevelopmentinChina–RealEstateEnterprisewithComprehensiveOperations

ChinaRealEstateTop10ResearchGroup(thefteenthconsecutiveyears)ESGOutstandingEnterprisein20212021.12Xindichan(thethirdconsecutiveyear)Top10ResponsibleState-ownedEnterprisesin20212021.12BeijingEveningNews

“Excellent”levelinthe2020energy-savingtargetresponsibilityassessmentofkeyenergy-consumingunits

BeijingMunicipalCommissionofDevelopmentandReformandChaoyangDistrictCommissionofDevelopmentandReformofBeijingMunicipality(thetenthconsecutiveyear)

CapitalConventionGroup

BestServiceHotelinChina2021.01

InterContinentalBeijing

BeautifulChinaHotelIndustryLeaderSummit&GoldenOliveAwardTop100MICEHotelsinChina2021.06ChinaTOP100BestMICEHotelExcellentServiceHoteloftheYear2021.11ChinaHotelsFashionListAwardsBestServiceHotel

2021.12China’sBestHotelAwardsBestOwnerRepresentativeBestHotelOwneroftheYearBestConferenceHotelinChina2021.12

ChinaBusinessAssociationAwardTravelGoldenChairAwardFirstPrizeofthethirty-fourthBeijingEnterpriseManagementModernisationInnovationAchievements

NationalConventionCentre

BeijingEnterpriseManagementModernisationInnovationAchievementReviewCommitteeExcellentMemberUnitofthePartyBuildingCoordination

Committee

2021.06

WorkingCommitteeofOlympicVillage,ChaoyangDistrict,BeijingPositiveContributionAwardforServiceGuaranteeandPreparationofSquareActivitiesinCelebrationofthe100thAnniversaryoftheFoundingoftheCommunistPartyof

China

ServiceGuaranteeandSquareActivitiesHeadquarters2021ChinaInternationalFairforTradeinServices2021.09

ChinaInternationalFairforTradein

Services2021BestRestaurantHotel2021.01

V-ContinentWuzhou

LifestyleTheBestBusinessHotels2021.03MeituanHotelMostValuableNewBrand2021.04Enjoyable

BeijingNorthStarRealEstateGroup

AnkangCupExcellentProject,Changsha2021.01

ChangshaNorthStarRealEstateDevelopmentCo.,Ltd.A3Project

ChangshaMunicipalHousingandUrban-ruralDevelopmentBureauClassIQCAchievementsinBeijing:Researchonmethodofconstructionofultra-highindependentcylindrical

2021.04

BeijingConstructionIndustryFederationClassIIQCAchievementsinBeijing:ImprovingthepassingrateofTOPwaterproofcoilsonmetalroof

BeijingConstructionIndustryFederationClassIIQCAchievementsinBeijing:Improvementoflarge-areaconcreteoorcrackcontroltechnology

BeijingConstructionIndustryFederationCSCECIIIQCAchievements:Researchonmethodofconstructionofultra-highindependentcylindrical

ChinaConstructionIndustryAssociationGoldenCupBIMCompetition2021.05

NationalIntelligentBuildingandResidentialAreaDigitalStandardizationTechnicalCommittee

Patentofcementresiduecleaningdeviceattheconstructionsiteofcommoditybuildings

StateIntellectualPropertyOceThirdPrizeoftheFirstNewInfrastructureCupIntelligentConstructionExcellentConstructionCaseCompetitionin

ChinaBuildingMaterialsDistributionAssociation2021“SMARTBIM”IntelligentBuildingBIMCompetition2021.10

RICSRoyalInstitutionofCharteredSurveyors,GUASGuangdongUrbanConstructionInstitute“YouluCup”NationalBIMTechnologyCompetition2021.11

TalentExchangeCenteroftheMinistryofIndustryandInformationTechnologyViceChairman2021.07

ChongqingCityCentre

TalentExchangeCentreoftheMinistryofIndustryandInformationTechnologyChongqingCityCentreofNSREG2021.07

ChongqingRealEstateChamberofCommerceCapitalCivilisedUnit2021.01XinChengProperty

CapitalSpiritualCivilisation

ConstructionCommitteeQualityStructureEngineeringinChengdu2021.10

ChengduNorthStarLumingMansion

ChengduHousingandUrban-RuralDevelopmentBureauChangshaExcellentStructureProject2021.10

ChangshaBinchenRealEstateCo.,Ltd

ChangshaConstructionIndustryAssociation

RESPONSIBLECOMMUNICATION

StakeholderCommunication

KeyStakeholdersCommunicationChannels

GovernmentandRegulators

·Attendconferences·Reportregularly·AcceptinspectionandsupervisionInvestorsandShareholders

·Annualgeneralmeeting·InvestorRelationsontheocialwebsite

·Investorrelationshotline·InformationDisclosure·Investorsurvey

·TheShanghaiStockExchangeE-interaction·Investorcollectivereceptionday

·StrategicmeetingClients

·Clientservicehotline·Clientsatisfactionsurvey

·AdvertisementonsocialmediaEmployees

·Employeesinterview·Corporatetraining

·Employeeactivities·PromotionmechanismSuppliers·Telephoneinterview·On-siteinspection·SupplierconferencesMedia·Pressconferences·InterviewThePublic

·Communityengagement·Charity

·Ruralrevitalisation·Advertisementonsocialmedia

whethertheyhaveinvestedorwillinvestinBeijingNorthStar

whethertheyhaveaninuenceonthebusinessoperationofBeijingNorthStar

whethertheyhaveinterestsinorareaectedbythebusiness,productsandservicesofBeijingNorthStar

BeijingNorthStarfirmlybelievesthatthesustainabledevelopmentofanenterpriseneedsconsensusamongstakeholders.Toreachtheconsensus,theCompanyhasestablishedawiderangeofeectivecommunicationchannelswithstakeholderstogainanin-depthunderstandingoftheneedsandexpectationsofall,soastoevaluatetheissuesthattheCompanyneedstofocusonanddealwithinitssustainabledevelopmentprocess.BeijingNorthStardetermineswhethertherelevantindividualsorgroupsaretheCompany’skeystakeholdersthroughthefollowingaspects:

In2021,theCompany'skeystakeholdersincludedgovernmentandregulators,investorsandshareholders,clients,employees,suppliers,media,thepublic,etc.Tofacilitatetheeffectivecommunicationwithdifferentstakeholders,theCompanyhasestablishedvariouschannelsandeectivelyrespondstotheinformationrequestsofstakeholders.

MaterialityAssessment

highimportance

MatrixofBeijingNorthStar2021MaterialityAssessment

ImportancetoBeijingNorthStar’sBusinessImportancetostakeholders

Thetopicsmarkedwithblueare“highimportance”andtherestare“moderateimportance”.

01Greenoceandoperation02Greenbuilding03Greenhousegasemissionandmanagement04Solidwastedisposalandmanagement05Wastewaterdischargeandmanagement06Exhaustgasemissionandmanagement07Wateruseandeciency08Energyuseandeciency09Materialuseandeciency10Impactassessmentandrelatedmitigationmeasuresforprojectconstruction11Clientsatisfaction12Communityinvestmentandengagement13Supplychainmanagement14Employeebenetsandpromotionmechanism15Ensuringservicequality16Healthandsafetyofclients17Labourstandards18Careerdevelopmentandtrainingforemployees19Occupationalhealthandsafety20Employmentandemployeewelfare21Anti-corruption22Financialperformanceandinvestorinterests23Anti-competitivebehaviour24Corporateinformationdisclosure

25Socialandeconomiccompliance26Stakeholderscommunication

Environmental

Social

Governance

moderateimportancelowimportance

STABLEMANAGEMENTCUSTOMERFIRSTGREENDEVELOPMENTPEOPLEORIENTEDOUTLOOKCONTRIBUTINGTOTHESOCIETY

STABLEMANAGEMENT

(1)ImprovingCorporateGovernance(2)PromotingIntegrity(3)AdvancingSupplierManagement(4)ProtectingIntellectualPropertyRight(5)GuaranteeingPandemicPreventionandSafety

BeijingNorthStardeeplyrealisesthatscientific,systematic,standardisedandprofessionalmanagementwillhelpenterprisesidentifyandpreventmarketrisksandachieveefficientandhealthydevelopmentofenterprises.Therefore,BeijingNorthStariscommittedtocontinuouslyimprovingitscorporatemanagement.DuringtheReportingPeriod,theDirectors,SupervisorsandseniormanagementoftheCompany,followingtheregulatoryrequirementsoftheplaceswheretheCompanyislisted,strengthenedtheirbusinesstrainingandcontinuouslyimprovedtheirabilitytoperformtheirdutiesbyparticipatingincoursesandonlinelearning.DuringtheReportingPeriod,thecorporategovernanceoftheCompanywasincompliancewiththeCompanyLawofthePeople’sRepublicofChina,theCodeofGovernanceforListedCompaniesandtherelevantrequirementsoftheChinaSecurityRegulatoryCommission.

ImprovingCorporateGovernance

GivingBacktoInvestorsandCreditors

acashdividendofatotalcashdividendofRMBaccountingfor

ofthenetprotattributabletoordinaryshareholdersoftheCompanyfor2020yuan(taxincluded)waspaidpershare

TheCompanyconductedenvironmentalandsocialrisksscreeningandcontrolforThenumberofsuppliersthathavepassedthequality,occupationalhealthandsafety,environmentalorenergymanagementsystemcerticationis

Inaddition,inlinewiththelowcarbonandgreendevelopmentconcept,theCompanystrictlyadherestoeveryaspectofenvironmentalprotectionmanagementinthesupplychain.Byspecifyingthetermsandconditionsofrelevantenvironmentalprotectionrequirementsandservicecontentinthesupplierbiddingandselectiondocuments,andstatingthatsupplierswhocanproviderelevantenvironmentalprotectionqualicationcerticatesarepreferred,theCompanyselectssupplierswhomeettheCompany'sgreenprocurementrequirements,andatthesametime,jointlyinspectedandacceptedbythedemandandinspectiondepartments,thusachievingawin-winsituationonpromotingeconomicdevelopmentandenvironmentalprotectionsidebyside.

PromotingIntegrityAdvancingSupplierManagement

letters

ReportingChannels

interviews

networktelephonecalls

WeChat

TheRequirementsonGreenandEnvironmentalProcurementliststheresponsibilitiesofsuppliers:

PublicityMonthofPartyConductandCleanGovernmentConstructionCase

DuringtheReportingPeriod,theanti-corruptiontrainingofBeijingNorthStardidnotincludethedirectorsoftheCompany,butthedirectorsoftheCompanystrictlycompliedwithrelevantlawsandregulationsanddidnotinvolveinanycorruptionlitigationcases.Inthefuture,theCompanywillgraduallyimprovethemechanismfordirectorstoparticipateinanti-corruptiontraining.

BeijingNorthStarrmlyresiststheoccurrenceofviolationsofemployees'legalrightsandhumanrightsinthesupplychainandeliminatesanyillegalactivitiessuchasnobidingwhenthereshouldbebidding,dividingtheprojecttopreventbiding,orcreatingfakebidding,bidridding,collusionbidding,briberyduringbiddingprocessetc.Allsuppliers’selectionprocedurescomplywithlawsandregulations.

1.Activelylearngreenandenvironmentalprotectionrelatedknowledge,andkeepanobligationtopass

relevantknowledgetoallpersonnelofthecompany;

3.Conductrelevantenvironmentalprotectiontestsonlogisticsvehiclesontime,prohibittheuseofhighly

pollutingandhigh-emissiontransportationvehicles,andregularlyprovidetheprocurementdepartmentwithrelevantsupportingdocumentsforthecomplianceofenvironmentalprotectionmonitoringoflogisticsvehicles;

2.Recommendenergy-savingandenvironmentally-friendlyproductsthathavepassedtheenvironmentallabel

productcertication,energy-savingproductcerticationorothercerticationapprovedbythestateunderthesameconditions,andcarrytherelevantcerticatestogetherwiththegoodsatthetimeofdelivery;

4.Theproductsorrawmaterialssuppliedneedtomeettherequirementsofgreenpackaging,donotusetoxic

andhazardoussubstancesaspackagingmaterials,anduserecyclable,degradableorharmlesspackagingmaterialstoavoidexcessivepackagingandminimisetheconsumptionofpackagingmaterialsonthepremiseofmeetingthedemand.

thetotalnumberofsuppliersthathaveestablishedlong-termcooperationwiththeCompanyis

“Learningfromthecase,promotingreformfromthecase”

warningeducationconference

suppliers

STABLEMANAGEMENTCUSTOMERFIRSTGREENDEVELOPMENTPEOPLEORIENTEDOUTLOOKCONTRIBUTINGTOTHESOCIETYBEIJINGNORTHSTAR2021CorporateSocialResponsibility&Environmental,SocialandGovernanceReport

BeijingNorthStarattachesgreatimportancetointellectualpropertyprotection,putitinamoreprominentposition.TheCompanyimprovestheintellectualpropertymanagementlevelbystrengtheningtheconstructionofbrandmanagementsystem,employingintellectualpropertyconsultantstoprovideprofessionalintellectualpropertylegalsupportandservice,aswellasspecialtraininglectures.Afteryearsofeffortsandaccumulation,theCompanyhasmaderemarkableachievementsinthedevelopmentofintellectualproperty.Themanagementsystemofintellectualpropertyhasbeengraduallyimproved,theprotectionoftradesecretshasbeencontinuouslystrengthened,thenumberoftrademark,copyrightandotherintellectualpropertyregistrationhasincreasedsubstantially,andtheprotectioneect,applicationeciencyandinuenceofintellectualpropertyhavebeensignicantlyimproved.

TherstvenuemanagementsystemwithindependentintellectualpropertyrightsdevelopedbyBeijingNorthStarisanimportantapplicationbasedontheplatformofNorthStarintelligentconventionandexhibitionandisanimportantpartoftheinformationinfrastructureoftheCompany.Inthefuture,itcanfullyempowerthemanagementandoutputmanagementofconventionandexhibitionvenues,andstrengthenthecorecompetitivenessofBeijingNorthStarinconventionandexhibition.Thesystemadoptsthe“SoftwareasaService”(SAAS)modelfordesignanddeployment,centraliseddatastorage,standardisedmanagementprocessanddatastructure,breaksthedataislands,andeffectivelyaccumulatesexhibitiondata,soastotrulystrengthenthegeneralplatform,strengthenthebackoce,strengthenmanagementandcontrol,andassistinscienticdecision-making,providingstrongsupportfortheconstructionofamoreintelligentandsmartervenueserviceofCapitalConventionGroup.

ProtectingIntellectualPropertyRight

GuaranteeingPandemicPreventionandSafety

InFebruary2021,attheendoftheSpringFestivalholiday,membersofthemanagementteamofBeijingNorthStarwenttovariouscitycentreprojectsofNSREGtocarryouton-siteinvestigationandresearch,requiringallcitycentrestoimprovetheirpoliticalposition,preparewellforovercomingdiculties,andgoallouttopromotetheconstructionofvariousprojects.Relevantpersonnelrespondedquickly,resumedworkonalargescale,pushedforwardtheconstructionofvariousprojectspromptly,earnestlyperformedsafetyandqualityresponsibilities,builtasolidlineofdefenceforsafeproduction,strengthenedsafetyinspections,strengthenedsourcemanagementsuchashazardsourceidentification,riskassessmentandcontrol,andcomprehensivelyinvestigatedandrectifiedsafetyandqualityhazards.Inaddition,NSREGhasformulatedtargetedemergencyplans,implementedresourcessuchasemergencyteams,emergencysuppliesandequipment,andadoptedvariouseectivemeasurestoactivelycreateasafeandharmonioussocialenvironment.

BeijingNorthStarrmlybelievesthatthehealthofemployeesisthefoundationofstableoperation.In2021,BeijingNorthStaractivelypromotedtheCOVID-19vaccinationwork.Onthebasisoffullymasteringtheearlyvaccinationofemployeesofbranchesandsubsidiaries,itmobilisedanddeployed,activelypromoted,coordinatedandensuredtheorderlyprogressofthevaccinationwork.Asoftheendof2021,theCompanyhada95.6%vaccinationcoveragerateofemployeesinBeijing,99%vaccinationrateofauxiliaryemployeesand100%strengthenedimmunityvaccinationrate.

CoordinatePandemicPreventionandOperation

PromoteVaccinationforEmployees

ActivelyImplementPandemicPreventionMeasures

anti-epidemicmaterials

types

pieces

NSREGinspectedtheChangshaProjectonsite

NorthStarExhibitionVenueManagementInformationSystem

Asoftheendof2021

vaccinationrateofauxiliaryemployeesstrengthenedimmunityvaccinationrate

theCompanyhad

vaccinationcoveragerateofemployeesinBeijing99%

100%

BeijingNorthStardevelopedtherstindependentintellectualpropertyvenuemanagementsysteminChinaCase

CONTRIBUTINGTOTHESOCIETYBEIJINGNORTHSTAR2021CorporateSocialResponsibility&Environmental,SocialandGovernanceReport

CUSTOMERFIRST

(1)ImprovingServiceLevel(2)StrengtheningQualityManagement(3)FullyImplementingSafetyResponsibilities(4)GuaranteeingCustomerRightsandSatisfaction

In2021,BeijingNorthStarcooperatedwithitsbranchesandsubsidiariestoescortanumberofmajoractivities,andtookeveryactivityseriouslywithfirst-classstandardsandworkattitudeofpursuingexcellence.DuringtheperiodwhentheCOVID-19pandemicwasnormalised,BeijingNorthStarattachedgreatimportancetothepreventionandcontrolofthepandemic,anduseddigitalinnovativebusinessmodelsinmanynational,comprehensiveandinternationalexhibitionsandforumactivitiestoreduceoinecontact,whileexpandingtheboundaryofexhibitionservices.

ImprovingServiceLevelGuaranteeMajorEventswithHigh-QualityService

CIFTISguaranteeworkmeetsnewdigitaltransformationCase

NationalConventionCentreVenue

ShougangParkVenueServingwithanattentiontodetail

Thisyear’sCIFTISwassuccessful.CapitalConventionGroup,asaprofessionaloperatorofthisyears'CIFTIS,wonpraisefromallparties.AsthevenueoftheCIFTIS,theNationalConventionCentrewonthe“DemonstrationCaseofDevelopmentPotentialService”awardofthe2021CIFTIS.

Providingcustomerswithhigh-qualityservicesisthecornerstoneforthesurvival,profitabilityandsustainabledevelopmentofanenterprise,whichdirectlyaectsthebrandimageofanenterprise.Withtheaimofprovidinghigh-qualityservicesforcustomers,BeijingNorthStarhasestablishedacollaborativeservicemechanismthatlinksupanddowntoeectivelyimprovecustomersatisfactionandcreatevaluetogetherwithcustomers.DuringtheReportingPeriod,theCompanystrictlycompliedwiththerelevantlawsandregulationsofthePRC,coveringareasincludingbutnotlimitedtohealthandsafety,advertising,labelling,privacymattersandremedialmethodsofprovidingproductsorservices.Inordertofurtherdeepenthemanagementofproductandserviceresponsibility,theCompanyhasengagedexperiencedlegaladvisorstoformulatereasonableandeectivesolutionsbasedontheirprofessionalopinions.Inthecourseofbusinessoperation,theCompanyresolutelycracksdownonillegalconstructionandillegalsalestosafeguardtherightsandinterestsofcustomersinapracticalmanner.

InJune2021,theGreatJourney,aculturalandartisticperformancecelebratingthe100

th

anniversaryofthefoundingoftheParty,washeldattheNationalStadium.TheNationalConventionCentreundertooktheserviceguaranteetaskoftheVIPandmainperformanceteamsintheperformanceviewingarea.Thiseventhasoneofthetightestschedule,heaviesttasks,stricteststandardsandthehighestspecificationsamongalltheeventssincethecommencementofbusiness.

BeijingNorthStarleadersconducton-siteguidanceComprehensivedrillforhotelsandcontractedhotelsinthe

WinterOlympics(Paralympics)

Inordertoguaranteehigh-qualityservice,thePartyCommitteeoftheNationalConventionCentrehassetuptwosecurityteamswithnearly600people,whichrespectivelyundertaketheserviceofVIPperformanceandhotelaccommodationofthemainperformanceteam.Inaddition,thePartyCommitteehasalsosetupa“stormtroop"consistingof118Partymemberstoprovidesupporttothesecurityteam.DuringtheperiodwhentheguaranteetaskbecameclosedduetotheCOVID19,theLabourUnionoftheenterpriseprovidedwarmservicepackagesfortheguaranteeteam.Thelogisticsteamprovidedall-aroundprotection.Ultimately,theserviceteamovercamediculties,fullleditsmissionandliveduptoitstrust,carriedforwardthetraditionofdaringtoghthardandbeingabletowin,andsuccessfullycompletedtheserviceguaranteeformorethanathousandpeople.

ReningCateringHygieneManagementInthenormalisedperiodofCOVID-19preventionandcontrol,thenumberofcateringbusinessactivitiesisincreasing.BeijingNorthStarstrictlyimplementsvariouspandemicpreventionmeasuresandadherestotheworkingprincipleofbothpreventionandcontrolandoperation.

A"one-metresafetyline"issetinthewaitingareaCleananddisinfectindoorandoutdoortablesandchairsandthediningenvironmentfourtimesaday;Placeutensilsonlywhenguestarrives,andpromotetheuseofpublicchopsticks;Registerincomingclientsandrecordtheirbodytemperaturetoensurethesafetyandhealthofguestsandrestaurantsta.

ThecateringdepartmentofApartmentManagementCompanyarrangedcateringhygienemanagementaccordingtothefoodandbeveragehygienemanagementregulationsissuedbytheFoodandBeverageDepartmentoftheMarketSupervisionBureauduringtheepidemic,andensuredfoodsafetyatalllevels.

DiningserviceguaranteeAllseatinginthepublicareaofthereceptionandthecateringbusinessareaislimitedbyoneseateachtoavoidclosecontactandcommunicationbetweenguests;

Restaurant

Hygiene

Cooking

DisinfectrestaurantfurnitureandpublicequipmenttwiceadayandopenthewindowsforventilationExtendedthehightemperaturedisinfectiontimeoftablewareFooddeliveryservicepersonnelarerequiredtowearhygieneandprotectiveequipmentScattereddiningareasforservicesta

Chefs’physicalhealthmonitoringUsedisinfectanttowipekitchenoorsUseUVlighttodisinfectinthecoldmeatroomSeparateprocessingofrawandcookedingredientsusingexclusivetools

Fooddeliverycentretemperaturereaches75℃

seconds

Activelyimplementingcateringandepidemic

preventionmeasures

Case

Successfulcompletionoftheculturalandartisticperformancecelebratingthe100thanniversaryofthefoundingoftheParty

Supportingthe2022BeijingWinterOlympicsCase

BeijingNorthStarServiceTeam

Kitchenhygiene

ThehotelsunderBeijingNorthStarstrengthenedepidemicpreventionandcontrolefforts,conveyedthelocalrequirementsandspiritofpandemicpreventionandcontroltotheguestsinatimelymannerwhentheguestscheckedin,lledouttheregistrationformaccordingtotherequirementsoftheindustryandthepublicsecuritydepartment,andsupervisedthegueststodoagoodjobinpandemicpreventionandcontrol.Duringthestayofguests,thehoteldesignatedpersonneltomeasuretheirbodytemperaturetwiceaday,andestablishedareal-timemonitoringsystemforpandemicrisks.Atemporaryquarantineobservationroomissetupattheentranceofthehotellobbyandtheentranceofthestapassageincasefever,suspectedorconrmedcases'found.Thehotelsalsoprovideaclean,reassuringandsafediningserviceandenvironmentforincomingguests.

StrengtheningQualityManagementStrictlyControltheQualityofFoodIngredients

In2021,V-ContinentWuzhourevisedtheRegulationsontheManagementofBiddingforthePurchaseofGoodsandServices,whichfurtherstipulatesthebidding,selection,pricecomparison,procurement,supervisionandmanagement.Inaccordancewiththerequirementsofepidemicpreventionandcontrol,thehotelhasestablishedacoldchaininformationplatforminstrictcompliancewithnationalregulationsintermsofcoldchainsofimportedfoodingredients.ThehotelstrictlyfollowstherequirementsofCOVID-19pandemicpreventionandcontrol,andrequiressuppliers’deliverypersonneltopresentnucleicacidtestsandcodes,andtotracethesourceofimportedcoldchainfood.Thehotelreceivingdepartmentcheckstherelevantinspectioninformationofthegoodstotracethesource.Thesecuritydepartmentmonitorstherelevanttestingmaterialsofthedeliverypersonnel.Mainincentivemethodsimplementedaccordingtothesupplierscoreresults:

AtthestageofnormalisationoftheCOVID-19pandemic,someoftheCompany’shotelsrespondedtothenationalpandemicpreventionrequirementsbytracingthecoldchainofimportedcoldchainfood,andkeepingdetailedrecordsintheinventorypurchaseanddeliveryregistrationsystemtoensurefoodsafety.

assistsupplierstoestablishqualityandsafetymanagementsystemandimprovetheirproductquality

preferentialsigningofnextyear'spurchase

increasethequantityofprocurementandextendcooperationtothesubsidiaries

establishlong-termsupplycooperationandastrategicalliancerelationship

Preferentialcooperation

V-ContinentWuzhoubuildsacoldchaininformationplatformCase

Expandcooperation

Long-termcooperation

ConstructingQualiedProjectsBeijingNorthStarhasestablishedaprojectqualitymanagementtargetreviewsystem,whichimplementsprojectqualitymanagementobjectivesstepbystepeveryyear,continuestostrengthenreview,conductsregularqualitysamplinginspectionforallprojectsunderconstruction,conductsprojectself-inspection,citycentreinspectionandathree-levelpreventionandcontrolsystemforNSREGevaluationbeforedelivery,andtheevaluationcanonlybedeliveredtocustomersafterpassingtheevaluation.Ifacustomerraisesaproblemwiththequalityofthehouseatthetimeofhousedelivery,therelevantdepartmentwillconductadetailedreviewandrepair.

FullyImplementingSafetyResponsibilitiesToensurethequalityofhouses,NSREGimprovedtheprocesscontrolprocessfromthefollowingaspects:

Atthesametime,werequireallcontractorsto:

Systemconstruction

Organisethird-partyprojectmanagementinspection

TheCompanyrevisedtheMeasuresforInspectionandAssessmentofProjectManagementofBeijingNorthStarRealEstateGroupandothersystems,increasedthecontentofsafetymanagementhierarchicalinspection,clariedtheobjectivesofprojectqualityandsafetycontrol,optimisedandimprovedthescopeoftheprojectmanagementsystem,continuedtopromotethestandardisationandrenementofprojectmanagementofNSREG,andimprovedtheprojectengineeringmanagementlevel;

TheCompanyorganisedandcompletedatotalof64third-partyprojectqualitysafetyinspectionandevaluationworkfortheself-operatedprojectsofNorthStarRealEstateGroupthisyearandconducted18inspectionfrequenciesforthreecitycentresandvenedecorationanddeliveryprojects.Theoverallqualityandsafetyconditionsoftheinspectedprojectswerecontrollable,andtheinspectionresultsoftheprojectsweresteadilyimproved;

Organisedandcarriedoutaninspectionofconstructionmanagementbehaviourofnineself-operatedprojectsofNSREG,andeachprojecthasrectiedandrespondedtotheproblemsasrequired;

TheinspectionresultsarepublishedontheportalofeachcitycentreoftheOAoceplatformontime;

Carefullysortedouttheessentialyearlyworkofthedepartment,decomposedateachlevel,assignedresponsibilitiestoeachperson,formulatedtheexaminationobjectives,formulatedthe2021WorkPlanDeepOperationBreakdownFormoftheEngineeringManagementCentre,andstrictlyimplementedthedepartmentalmanagementbytherequirements.

Implementthequalitymanagementsystem

Complywithnationalmandatorystandards

Ensurethequalitystandardsofconstructioninprogress

Standardisethecompletionandrecordofengineeringtechnologydatatokeeppacewiththeconstructionprogress

TheCompanyhassignedtheWorkresponsibilityAgreementofSafetyandStabilitywithitsbranchesandsubsidiaries,whichclariestheresponsibilitiesandtasksofeachenterpriseinsafetyandstabilitywork.Eachenterprisehassignedaresponsibilityletterwithitssubordinateenterprises,departments,teams,individualsandcommercialcustomers,leasingcontractors,labourdispatchunits,etc.,andearnestlyimplementstheprimaryresponsibilityofsafetyandstabilitylevelbylevel,withasigningrateof100%.

ThePartyCommitteesharescommonresponsibilitieswiththeAdministrationOnepositionwithtworesponsibilitiesJointcontrolandmanagementAccountabilityforderelictionofdutyTakingprecautionsasthemaintaskEveryunitisresponsibleHighlightingkeypointsEnsuringsafetyPerfectlysafe

Strengthensallkindsofsafetyprotectionmeasuresfollowing

theworkrequirementsof"perfectlysafe",tomakethoroughdeploymentandstrengthenimplementation.

WorkRequirements

WorkingPolicy

PrimaryResponsibility

InspectionofconstructionmanagementbehaviourofNSREG

TheCompanydeeplydecomposedtheannualworkplanandparticipatedinthenecessarymanagementactionsoftheprojectprocess

Organisingurbancentrestocarryoutbi-monthlyinspectionofprojectmanagement

NorthStarVilla1900ProjectImprovingHousingQualityInspectionMechanismCaseTheNorthStarVilla1900projecthasmaintainedameticulousattitudeconcerninghousingqualityinspection.Therelevantdepartmentsinspectthequalityofthehouseonemonthbeforethehouseisdeliveredtothecustomer.Incaseofanyproblem,therelevantdepartmentswillbearrangedtorepairthehometoensurenoqualityproblembeforethehouseisdelivered.

Housingqualityinspectionandproblem-solving

GuaranteeingCustomerRightsandSatisfactionPrivacyProtectionofCustomerInformation

XinChengPropertystrictlymanagestheowner’sinformationandlesinthejurisdiction.Ifitisnecessarytosearchforrelevantowner’sknowledgeandowner’sles,itwillmakeenquiriesfollowingthefollowingrequirements:

TheCompanyhasincludedtheowner’sinformationandowner’slesintheListofSecretMattersofNorthStarXinChengProperty,andtheowner’slesandinformationarestoredseparatelyintheparticularlecabinetandleboxofeachpropertyproject,whichisstrictlycontrolledbythecustomerservicesupervisorofeachpropertyprojectandthepropertyprojectmanager.

Filecabinetstoresownerinformationandlesseparately

CustomerSatisfactionManagement

In2021,BeijingNorthStarheldthe2021trainingsessionon"immediatehandlingofcomplaints"forcitizens'hotlineservicetohelpemployeesdeeplyunderstandthereformrequirementsofrelevantdepartmentsatthemunicipalleveltoenhancethepeople'ssenseofgain,happinessandsecurityastheoverallgoalofwork,strengthentheCompany'sabilityto"receivecomplaintsassoonaspossible"inallaspectsofemployment,solvetheproblemsofthepeoplewithinthescopeofservicemanagementofbranchesandsubsidiaries,andeectivelyachievethegoalof"thepeoplehaveacall,Ihavearesponse".

Ingeneral,theCompanydoesnotmakeexternalinformationinquiries

TheownercanonlymakeinquirieswithhisorherIDcardNon-propertyownersshallholdthepropertyowner’spowerofattorneyandrelevantidenticationdocumentsbeforemakinginquiries

TheCompanyshallcooperatewiththepersonnelwithpublicinspectionlawsrelatedinformationandcerticates

In2021,theaveragecustomersatisfactionrateofconventionandexhibition,hotel,ocebuilding,andapartmentwas

ofcomplaintswererespondedadequatelyandhandled.

FromJanuary2021toDecember2021,1,032complaintswerereceivedfromthepublic.Theresolutionandsatisfactionratesincreasedfrom84.44%and84.44%inJanuary2021to91.30%and88.70%inDecember2021,respectively.Theabilitytosolvethepublic'sdemandsandtheworklevelofcorporateservicehasbeensteadilyimproved.

January2021December2021

XinChengPropertystrictlymanagesownerinformationandlesCase

案例Case

Duringtheyear,theworksatisfactionof"immediatehandlingofcomplaints"continuedtorise

resolutionratessatisfactionrates

GREENDEVELOPMENT

(1)FightingaToughBattleAgainstPollution(2)ActivelyImplementingCarbonEmissionReduction(3)CreatingaWater-SavingEnterprise(4)PursuingGreenandSustainableBuildings(5)AdaptingtoClimateChange

FightingaToughBattleAgainstPollution

In2021,BeijingNorthStaractivelyformulatedpollutantemissiontargets,paidcloseattentiontopollutantdischargemanagement,optimisedthedisposalandmanagementofnon-hazardousandhazardouswastes,andcommittedtodeepeningthebattleofpollutionpreventionandcontrol,contributingtotherealisationofthenationaldualcarbongoals.TheCompanyimplementedunifiedstandardmanagementforitsownedproperties.AsofDecember31,2021,thepollutantdischargepermitsoftheCompanyanditsbranchesandsubsidiarieshavepassedthere-inspectionandachievedup-to-standarddischarge.

AdvancingPollutionDischargeManagementBeijingNorthStarbelievesthatthesustainabledevelopmentofanenterpriseshouldachievethecomprehensivegrowthofeconomicvalueandenvironmentalvalue.Therefore,duringbusinessoperation,theCompanystrictlyabidesbytherelevantlawsandregulationsofthePRConairpollutionemissions,sewagedischarge,solidwastetreatmentandnoisecontrol,identiestheprimary“pollutionsources”suchaskitchenfumesandexhaustgas,dust,domesticwastewater,domesticwasteandconstructionwaste,andformulatestargetedresponsemeasures.Forexample,theCompanyinstallsfumeseparators,ltersandotherpuricationtreatmentfacilitiesinthekitchenandregularlycleansthemtotreatuegasemissions,effectivelypreventingthedirectemissionofharmfulgasestotheatmospherefromthesource.Throughtechnologicaltransformation,theemissiongasmeetstherequirements

Chinastrivestoachievecarbonpeakby2030andcarbonneutralityby2060.ItisamajorstrategicdecisionmadebytheCommunistPartyofChinaCentralCommitteeafterthoroughconsideration,andasolemncommitmentofChinatoaddressglobalclimatechange.BeijingNorthStardeeplyimplementsthespiritofthecentralgovernmentandalwaysimplementstheconceptofenergyconservationandenvironmentalprotectioninallaspectsofwork.Aftertheproposalofthedual-carbongoals,BeijingNorthStargivesfullplaytothedemonstrationandleadingroleofgreenandlow-carbondevelopment,implementsthegreendevelopmentpolicyoflow-carbonandenvironmentalprotection,increasesinvestmentinenvironmentalprotection,practicesgarbageclassication,andcombinesindustrialadvantagestoimprovethegreenlevelofbuildings,createagreensupplychain,andadheretothesustainabledevelopmentpathoflowemissionsandhigheciency.

Theemissiontargetofairpollutantsandwaterpollutantsmeetstheenvironmentalprotectionrequirementsforexample,nitrogenoxidesemissionislessthan

Pollutantemissiontarget

StandardisedHotelPollutionControlPolicies

oftheIntegratedEmissionStandardofAirPollutants(DB11/501-2017).Theemissiongascanonlybeputintooperationafterpassingtheinspectiontoensurethattheemissionmeetsthestandards.Intermsofwaterpollutionpreventionandcontrol,BeijingNorthStartreatsthedischargedwastewaterforpre-treatmentbytheMeasuresofBeijingMunicipalityforAdministrationofDrainageandWaterRecyclingtoensurethatthewaterqualitymeetsthedischargestandards.Togetherwithitsbranchesandsubsidiaries,BeijingNorthStarcomprehensivelysortedoutandinvestigatedtherainwaterandsewagepipenetworktoachievethesameflowofrain-freesewage.Therainwaterandsewagepipenetworkarewashedregularlyeveryyear,andthedischargedwaterqualityistestedirregularlytorefinethesewagedischargemanagement.

Inaddition,tocontroltheairpollutantsandsewagedischargefromthehotelbusiness,theCompanycontinuedtostrengthentherelevantmanagementstandardsoftheindustryandcarefullycompliedwithandimplementedindustryemissionstandardssuchastheEmissionStandardsofOilFumefortheCookingandtheTechnicalGuidelinesfortheFormulationofNationalWaterPollutantEmissionStandards(HJ945.2-2018).TheCompanyregularly(onceeverytwomonthsonaverage)organisesthecleaningofthekitchenoilfumehood,equipmentpipelines,oilseparatorsandfans,etc.,andconductsscheduledmaintenanceofthekitchenwaterandsmokehoodequipmenttoensurethattheappropriateequipmentusuallyoperates.

KitchensareequippedwithFreshAirDuct(FAD)&ExhaustedDuct(EAD)

facilities,andcompliedwithoilfumeemissionstandardCleanthekitchenfumepuriers,fumehoodsandueseverytwomonthsand

issuetheemissiontestreportsKitchensareequippedwithgreaseseparators;defattedsewageisdischargedintothemunicipalsewagepipenetwork,andthesludgeistreatedbyqualiedinstitutionsEntrustthespecialisedenvironmentappraisalorganisationtocarryontheoverall

environmentmanagementappraisalregularlyeveryyearTemporarystorageofhazardouswasteshallbesetup,andhazardouswasteliquidgeneratedindailyoperationshallbedealtwithbyqualiedinstitutiononaregularbasis

HazardousWasteTreatmentandManagement

Toreducethedischargeofconstructionwaste,BeijingNorthStaractivelypromotesandappliesgreenrecycledmaterialsinitsprojects.Startingfromthesource,itimprovestherecyclingrateofrawmaterials,reasonablyoptimisestheconstructionprocessandreducestheamountofconstructionwastegeneratedon-site.Inaddition,landfillingiscarriedoutaccordingtolocalconditionstoreducethetransportationvolumeofconstructionwaste.Forconstruction

TheCompanyselectsandidentifieshazardouswastesbytheDirectoryofNationalHazardousWastesandselectsqualifiedsuppliersintheoperation,transportationanddisposalofhazardouswastesforcentralisedcollectionanddisposalofhazardouswastes.Inaddition,tofurtherstrengthenthecontrolofhazardouswastegeneratedintheCompany’soceandproductionenvironment,andtoprotectthehealthandsafetyofemployees,theCompanyhasformulatedandimplementedtheRegulationsontheManagementofHazardousWastestostrictlyregulatetheclassication,storage,recording,transportationanddisposalofhazardouswastegeneratedintheCompany’sdailyoperations.Theprimaryhazardouswastesincludewastelampscontainingmercury,electronicwastes,wasteinkcartridges,etc.TheCompanyhasadequatelytreatedtheabovewastesfollowingtheRegulationsontheManagementofHazardousWastes.

Identifyandcarefullymanagetheisolatedstorageareasforhazardoussubstancesinthehotel,includingcleaningliquid,paint,paintremoveranddiluent,toavoidpotentialhealthandenvironmentalrisksandimprovethesafetyoftheworkingenvironment.

Non-HazardousWasteTreatmentandManagement

BeijingNorthStarstrictlyabidesbytheWasteDisposalOrdinance,theLawofthePeople’sRepublicofChinaonthePreventionandControlofEnvironmentalPollutionbySolidWasteandotherlawsandregulations,andactivelyclassies,recyclesandreuseswaste.

Intermsofdomesticwastemanagement,BeijingNorthStarimplementedtheRegulationsofBeijingMunicipalityontheManagementofWasteClassication,keptpromotingwasteclassication,strengthenedincentivesandguidance,strengtheneddailymanagement,promotedhabitcultivation,achievedthereductionofdomesticwaste,andimprovedtheconsciousnessandaccuracyofsortandplacement.Atthesametime,theCompanymadefulluseofNorthStarDaily,WeChatocialaccount,bulletinboard,etc.,tocarryoutextensivepublicityofwastesortinganddoanexcellentjobindemonstrationconstruction.InOctober2021,thesupervisionandinspectionteamofBeijingSASACconductedanon-siteinspectionontheworkofBeijingNorthStarasademonstrationunitforhouseholdwasteclassicationandfullyarmedtheCompany’shouseholdwasteclassication.

SpecialinspectionofwasteclassicationFour-colouredgarbagebins

TheCompanycontinuestostrengthenthemanagementofnon-hazardouswasteinownedpropertiesintermsofwasteclassification,recyclingandreuse

tocontinuouslyimprovethedisposalandmanagementofhazardouswaste

Targetsofnon-hazardouswastedisposalandmanagement

HazardouswastedisposalandmanagementTarget:

Inaddition,someofourhotelshaveadoptedIHG’shazardoussubstancemanagementpolicies,whichmainlyincludethefollowingaspects:

Trainingonriskidenticationandproperhandlingproceduresforemployeesresponsibleforhazardoussubstancedisposal.

Eachhazardoussubstanceisproperlytransportedanddisposedofbyqualiedrecyclingagencies.

HAZARDOUS

WASTE

StepsofWasteTreatment:

Classication

StorageRecordingTransportation

Disposal

waste,itformulatesconsumptionplansandmeasuresandarrangesspecialpersonnelresponsibleforthesupervisionandinspectionofwasteremovalanddisposaltomaximisethereductionandeciencyofwaste.ThehotelsoftheCompanychoosedegradableenvironmentalprotectionproductsaspackagingmaterialswhenpurchasingconsumablesanddonotuseexcessivepackagingproductsinguestroomstoreduce

unnecessarynon-degradablewaste.AstheCompany’sbusinessesdonotinvolvethepurchaseanduseoflargequantitiesofpackagingmaterials,,thedataofpackagingmaterialsisnotdisclosed.

Basedonreducingnon-hazardouswaste,theCompanycontinuestostrengthentherecyclingofvariousmaterials.Thehotelclassifies,separatesandusesrecyclablewastegeneratedinguestrooms.Forexample,wastetowelsinguestroomsaredyedandusedasragsinpublicareas.Thediscardedbedsheetsaremadeintoinnerpillow

bags,andtheusedsoapheads,shampooandbathinguestroomsarerecycledtolaundryroomsforcleaningragglass.Inaddition,plasticproductsarecentrallyrecycledbyaparticularrecyclingenterpriseentrustedbytheCompany.The"COMPREHENSIVEPERFORMANCE"hasdisclosedtheamountofrecycledandreusedglassproducts,plasticproducts,waste

towelsofhotelrooms,soap,andtoothbrushes.

CreatingaWater-SavingEnterpriseUndertheguidanceofthescienticoutlookondevelopment,BeijingNorthStaradherestotheprincipleofconservationrstandhasformulatedastrictwaterresourcesmanagementsystem.Itstrictlycontrolsthewaterconsumptionindicatorsofitssubsidiarieseveryyear,implementstheindicatorresponsibilitysystem,decomposestheresponsibilitiestoeachenterpriseatalllevels,conductsinspectionsaccordingtotheimplementationoftheindicators,andvigorouslypromotesthelawsandregulationsrelatedtowaterconservation.Inadditiontoitsdailyoperations,theCompanyactivelydevelopsandimplementswater-savingtargets,promotestheuseofreclaimedwater,acceleratestherecyclingofwaterresources,andpromotestheconstructionofwater-savingsocietywithpracticalactions.

Whensigningprofessionalsubcontractingorlabourcontracts,thewater-savingquotaindicatorsareincludedinthecontracttermsformeasurementandverication.Measurementtestsshallbeconductedregularlyateachstageofconstruction,andtherecordsofmeasurementtestsshallbekept.Water-savingsystemsandwater-savingappliancesareadaptedfordomesticwaterconsumptionatconstructionsites,officeareasandlivingareas,withtheconfigurationrateofwater-savinginstrumentsreaching100%.Water-savingslogansarepostedinbathroomsandtoiletries.Centralisedwatersupplypointsaresetupinthelivingarea,andtapwatercanbeconsumeddirectly,convenientandhygienic.Reasonablyarrangetheon-sitewaterroute,adoptreasonablepipediameterandpipeline,andreducewaterleakageinpipenetworkandwaterappliances.Weusepressurespraysandlaminatedsteelforconcretemaintenancetoprotectwater,savewater,andstrictlyprohibitwateringfromconservingconcrete.Naturalprecipitationisfullycollectedforsprinklingontheroadtoreducedust,washingvehicles,greening,watering,etc.

NorthStarRealEstateGroupWaterConservationMeasuresCase

SincetheofficiallaunchoftheSouth-to-NorthWaterDiversionMiddleLineProjectattheendof2014,thewatershortageintheBeijing-Tianjin-Hebeiregionhasbeenalleviated.DuringtheReportingPeriod,asmostofthepropertiesheldbytheCompanyareinBeijing,andthewaterusedintheCompany’sdailyoperationsispurchasedwater,theCompanydidnotfaceanydicultyobtainingwaterduringtheReportingPeriod.

ActivelyImplementingCarbonEmissionReduction

Energy-savingandemissionreductiontargets:Throughenergy-savingandemissionreductionmeasures,thecarbondioxideemissionsattheendof2021decreasedby

Energy-savingandemissionreductiontargets

In2021,toactivelysupportthenationaldual-carbongoals,BeijingNorthStarformulatedemissionreductiongoalsandstimulatedthepotentialofenergyconservationandemissionreductionthroughthefollowingkeymeasurestoconsolidatethefoundationforlow-carbondevelopmentofenterprises:

Atpresent,BeijingNorthStarhascompletedtheperformanceofcarbonemissionrightsin2020.Afterthecompletionoftheversion,togetherwiththeremainingquotainthepast,17,507tonsofcarbondioxideemissionquotaremainedintheaccountofthelistedcompany.

tonsofcarbondioxideemissionquotaremainedintheaccountofthelistedcompany.

Targetofwaterresourceutilisationeciency:

guideenterprisestointroducemunicipalreclaimedwaterorestablishreclaimedwatertreatmentsystemsaccordingtotheregionalconditionsoftheirsubsidiaries,andapplyreclaimedwatertreatmentsystemstostriveforadailyreuserateofoverofdomesticwastewater

Fromconstructiontooffice,NSREGactivelyformulatesandimplementswater-savingmeasuresinitsoperation,includingbutnotlimitedtothefollowingcriteria:

comparedwiththeweightedaveragevalueofemissionsforthethreeyearsfrom2018to2019,andsuccessfullycompletedthefullmentofcarbondioxideemissions

Environmentally-FriendlyConstruction

Atthesametime,NorthStarRealEstateGroupiscommittedtoachieving“six100points”intheconstructionprocess:

enclosureofconstructionsites

hardeningofroadsonconstructionsites

methodoperationofearthworkand

demolition

airtighttransportationofmuckvehicles

washingofcarsenteringandleavingtheconstructionsites

coverageofpilingupofmaterialsonconstructionsitestoreducetheimpactofconstructionontheenvironmentinanall-roundandfull-processmanner

SeveralprojectsofNorthStarRealEstateGroupadoptedgreenbuilding-relatedstandardsCase

NorthStarRealEstateGroupEnvironmental-friendlyConstructionPlanCaseNorthStarRealEstateGrouprequirestheconstructionsitetoorganiseandminimisethedisturbancetothesite,respecttheoriginalenvironmentofthesite,andformulateenvironmental-friendlyconstruction-relatedplanstoclarifythefollowing:

protectedareas,protectedobjectsandprotectivemethodswithinsiteReducethefour-connectionandone-stop(water,electricity,road,networkandsiteformation)andthedisturbedareasofearthworkexcavationandreducethelayoutoftemporaryfacilitiesandconstructionpipelinesReasonablyplanandarrangetheconstructionlandofthegeneralcontractorandthesubcontractortoavoidsecondarymovingReasonablyplanthetracconnectionwithintheconstructionsitetoensuresmoothtransportationClarifythemethodsofwasteeliminationanddisposalandreducetheimpactofcontaminatedwasteonthesiteecologyandenvironment;Theconstructionsiteisclosedforconstruction

100%100%100%100%100%100%

AdaptingtoClimateChange

GreenOceandOperationBasedonitssituation,thebranchesandsubsidiariesofBeijingNorthStarhaveformulateddiversiedandrichgreenoceandoperationmeasures,strivingtoachievethedualobjectivesofresourceconservationandcostreduction.

Fullyimplement“electronicoce”,givefullplaytotheroleofelectronicplatformssuchasOAcollaborativeofficesystem,EventBusinessManagementSystem(EBMS)andOPERAhotelmanagementsystem,establishecientworkcommunicationprocess,andreducetheuseofocepaper.Setup“recycledpaper”recyclingboxesintheprintingareatopromotepaperrecyclingforwastepaper.Forelectronicoceproducts,specialpersonnelareregularlyinvitedtomaintainandadequatelyextendtheservicelifeoftheequipment,andprofessionalinstitutionsareaskedtoevaluatetherecycling,recyclingproductionandharmlesstreatment.Replaceandobtainofficesuppliessuchaswastebatteriesandprintercartridgesforunifiedrecyclingmanagement.Giveprioritytogreenandenergy-savingproductsuppliers,adoptastandardisedprocurementsystemandelectronicprocurementplatformtopurchaseproductsandserviceswithalessnegativeimpactontheenvironment,andjointlypromoteenvironmentalprotectionandlow-carbonocewithpartners.

TheNationalConventionCentrePromotes“ElectronicOce”andResourceRecyclingCase

V-ContinentWuzhouEnergyConservationandConsumptionReductionCase

PEOPLEORIENTED

(1)ImprovingTalentManagement(2)CaringforEmployees’Health(3)CaringforEmployees’Life

Atotalofgraduatesfromtertiaryinstitutionswereintroduced

AsofDecember31,2021,theCompanyhashiredemployeeswithdisabilities

TheCompanyattachesgreatimportancetotheintroductionofdiversifiedtalents,respectsandtreatsemployeesofdifferentgenders,ages,religiousbeliefs,ethnicities,culturalbackgrounds,familiesandhealthconditionsfairly,andiscommittedtocreatingafair,diversifiedandcreativeteamandprovidingaworkingenvironmentsuitableforeachemployee’sdevelopment.In2021,throughthe"ExcellentTrainingProgram"recruitmentactivities,retiredcollegestudentrecruitmentfairs,andpovertyalleviationandemploymentrecruitmentfairs,atotalof4retiredcollegestudentsand1freshgraduatefrompoverty-strickenareasinInnerMongoliawereintroduced.

AccordingtotheManagementMeasuresofLabourContract,BeijingNorthStarprovidesemployeeswith:

Reasonablesalaryandpeople-orientedbenets

Workinghoursstipulatedbynationallabourlaws

Annualleave,personalleave,sickleave,marriageleaveandmaternityleave,etc.

onlinejobfairs

self-orientation

externalforces

integrationofresources

Performanceappraisal,salaryadjustmentandpromotionplan

Paysocialinsuranceandhousingfundforemployeesinaccordancewithnationalandlocallawsandregulations

StrengtheningTalentCultivation

CaringforEmployees’Health

BeijingNorthStarplacesgreatimportancetothephysicalandmentalhealthofemployees,regularlyorganisesemployeestogotomedicalinstitutionsforphysicalexamination,improvesemployeewelfareprotection,andensuresthateveryemployeecandevotetoworkwithafullmentalandhealthybody.Inaddition,inordertofurtherimprovethesupplementarymedicalsecuritysystemandreducethemedicalexpensesbornebyretireesforseriousdiseases,theCompanycontinuedtoimplementtheSupplementaryMedicalInsuranceProgrammeforEmployeesandtheImplementationMeasuresforMutualAssistanceinMedicalTreatmentforRetireeswithCriticalIllnesstoeectivelyimprovethelevelofmedicalsecurity.

Inordertoimprovethecomprehensivequalityofemployees,stimulatethevitalityoftheorganisation,andstrengthenthecultivationofinnovative,appliedandskilledtalents,theBeijingNorthStarPartySchoolandtheHumanResourcesDepartmentofBeijingNorthStarjointlyheldthe2021orientationtrainingfornewgraduates,with141newgraduatesfromtheCompany’sheadquartersand14enterprisesunderitsjurisdictionparticipatinginthetraining.Thistrainingnotonlystrengthenedthenewemployees’understandingoftheCompany’smissionandcorevalues,butalsogainedadeepunderstandingofBeijingNorthStar’svisionof“tobecomeaworld-classeventbrandedcompany，tobecomealeadingcompoundrealestatebrandedcompanyinChina”.Italsohelpednewemployeestondtheirownpositionandquicklyadapttotheirpositions.

BeijingNorthStarseminartoimproveoperationandmanagementcapability

BeijingNorthStarorientationtrainingfornewgraduates

Developmentstrategy

Convention&Exhibition

RealEstate

Case2021OrientationTrainingforNewGraduates

CaseSeminaronImprovingManagementCapabilityofCorporateLeaders

Inordertocreateasafeandcomfortableworkingenvironment,theCompanycontinuestomaintaintheequipmentandfacilitiesintheoceandotheroperatingsitestoensurethatindoorlightingissuitableandaircirculationismaintained.Thehardwarefacilitiesinthepantryareregularlymaintainedandrenovated,andtheoceareasandoperatingsitesareequippedwithrestrooms,activityroomsandmother-and-babyroomstomeetthediverseneedsofemployees.Inaddition,theCompanyiscommittedtoenhancingemployees'senseofbelongingandcaringforeveryemployeewithwholeheartedly.DuringtheReportingPeriod,theCompanycarriedoutdierentformsofcaringactivitiesforemployeestomakethemfeelwarm.

Inordertocelebratethe111

thInternationalWomen’sDayonMarch8anddemonstratethedemeanouroffemaleemployees,BeijingNorthStarcarriedoutaseriesofactivitiessuchasfemaleleadersrepresentativesymposium,femaleworkerdirectorlearningexchangeandsharing,onlinelegalknowledgecompetitionontheprotectionoffemaleemployees’rightsandinterests,onlinepsychologicalcareliveclass,healthywalking,etc.Amongthem,theactivityof“WalkfortheWinterOlympics,NorthStarWomen’sOnlineWalking”waswell-receivedbyfemaleemployees,withnearly2,000participantsand78%exceeded10,000numberofsteps.

Inlinewiththespiritof“caringforemployees”andstartingfromcaringfortheworkandlifeoffront-lineemployees,inAugust2021,theOceBuildingCompanydistributedheatstrokepreventionsuppliestofront-lineemployeessuchascustomerservice,cleaningandsecurityonthehotsummerday,andexpressedgratitudetoemployeesfortheirhardwork.The“DeliveringCoolness”activitybroughtemployeesarefreshingatmospherewhilestimulatingtheirenthusiasmforwork,reectingthecareofBeijingNorthStar'ssubsidiariesforemployees.

CaringforEmployees’Life

Aseriesofactivitiestocelebrate“March8”InternationalWomen’sDay

“DeliveringCoolness”SummerHeatPreventionActivity

CaseASeriesofActivitiestoCelebrate“March8”InternationalWomen’sDay

ServingEmployeesintheClosed-loopWinterOlympics

(1)SupportingtheRuralRevitalisation(2)CaringforChildren’sGrowth(3)CaringfortheCommunity

SupportingtheRuralRevitalisation

CharityDonationtoSupportIndustrialPovertyAlleviation

TargetedAssistancetotheWeakCollectiveEconomyAreainHuairouDistrict

RuralRevitalisationinBaihuTouVillage

BeijingNorthStardeemstakinghomestayasanimportantstartingpointandenginetopromoteruralrevitalisationandcarriesoutaseriesofassistanceworksuchasruraltourismindustryplanninganddesign,consumptionpovertyalleviation,charitydonation,andPartybuildingassistance.

2021istheninthyearofcooperationbetweenBeijingNorthStarandChunmiaoCharityFoundation.TheCompanydonatedanotherRMB950,000totheChunmiaoCharityFoundation,ofwhichRMB800,000wasusedformedicalassistanceprojectsandRMB150,000wasusedforsupportingtheoperationanddevelopmentofChunmiaoCharityFoundation.Duringthenineyears,the“BeijingNorthStarChunmiao”FoundationdonatedatotalofRMB8,550,000toprovidemedicalassistancefundsfor375orphansandchildrenwithseriousillnesses,andorganised615onlineandoinevolunteeractivitiesandtrainingsessions.TheseguresfullydemonstratedthepublicwelfareachievementsofBeijingNorthStar.

CaringforChildren’sGrowth

CaringfortheCommunityIn2021,BeijingNorthStarcarriedoutcomprehensiverenovationofoldcommunitiesinanorderlymanner,andsignedtheCooperationAgreementonRenovationofOldCommunitieswiththeAsianGamesVillageStreet,tointegratethecomprehensiverenovationofAnhuiBeilicommunityenvironmentandlocalspecialrenovationofHuiyuanresidentialareaintotherenovationagreement.XinChengPropertyhasinvestednearlyRMB600,000tofullybuildanewenergyvehiclepublicchargingstationwith12electricvehiclechargingstationsand10electricvehiclechargingports,whichnotonlycompletelysolvedtheproblemofnopublicchargingfacilitiesinAnhuilicommunity,butalsopreventedthereaccidentscausedbytheillegalchargingofelectricvehicles.

2021isthethirdyearforthetargetedpovertyalleviationprojectinBaihuTouVillageofBeijingNorthStar.TheOceoftheRuralRevitalisationLeadingGroupofMunicipalSASACconductedanon-the-spotinvestigationontheoperationstatusofthehigh-endhomestayprojectconstructedinBaihuTouVillage,andhighlyrecognisedtheproject’sroleinenhancingthecollectiveeconomy,promotingpercapitaincome,anddevelopingintegratedtourismindustry.Atthesametime,itfullyaffirmedtheachievementsofBeijingNorthStarinactivelydrivingthewholevillagetogetridofthepovertyandbecomerichandincreaseincome.BeijingNorthStaralsowonthehonourof“AdvancedGroupofUrbanandRuralCommunityCo-constructioninBeijing”foritsoutstandingperformanceinthe“oneenterprise,onevillage”pair-upassistancework.

BeijingNorthStarwonthehonuorof“AdvancedGroupofUrban

andRuralCommunityCo-constructioninBeijing”

AgriculturalProductsConsumptionAssistanceInThreeVillagesOfPoorCollectiveEconomyInTangheKouTown

Electricvehiclechargingstationsputintouse

Community/CharityDonation:

950,000

Yuan

InvestmentinRuralRevitalisation:

9.011

millionYuan

GREENDEVELOPMENTPEOPLEORIENTED

OUTLOOK

DuringtheFourteenthFive-YearPlanperiod,BeijingNorthStarwillcontinuetostrengthenitsoperationandmanagement,activelyfullitseconomicresponsibilities,strengthenthepreventionofvariousrisks,andworktogetherwithpartnerstobuildasolidfoundationforcorporatedevelopment.Atthesametime,theCompanywilladheretothepathofsustainabledevelopment,continuetoconductin-depthresearchonthewholethoughtofcarbonpeakandcarbonneutralityinChinaandBeijing,andexploremoredetailedandeffectiveenergyconservation,emissionreduction,greenandlow-carbonenvironmentalprotectionmeasuresbasedonthecurrentstatusofitsownedproperties,soastoleadtheCompanytofurtherdeveloptowardshigh-qualitydevelopment.Inthefuture,BeijingNorthStarwillcontinuetofulfilsocialresponsibility,continuetoinjectmomentumintoruralrevitalisation,supportconsolidatingandexpandingtheachievementsofpovertyalleviationandtheeectiveconnectionbetweenruralrevitalisationtobuildabeautifulChina.

APPENDICES

AllthestatisticalandcalculationmethodsusedintheReportareannotated.Dataofpreviousyearsanddataofsomeindicatorshavebeensortedoutandpresented.Unlessotherwisestated,thedataprovidedinthissectionarethedatacollectedforthecorrespondingyearorasat31Decemberofthecorrespondingyear.Therelevantdataof“GreenDevelopment”inthissectionismainlyfromthepropertiesheldbytheCompanyinBeijing(includingbutnotlimitedtotheheadquarter,ApartmentManagementCompany,OfficeBuildingCompany,NationalConventionCentre,NationalConventionCentreHotel,theV-ContinentWuzhou,BeijingContinentalGrandHotel,BeijingInternationalConventionCentre,aswellastheInterContinentalBeijing,thePublicFacilitiesManagementCompanyandtheLandBranchofBeijingNorthStar)."N/A"ineachlistindicatestheyearinwhichtherelevantdataisnotdisclosedorcounted,orthedataisnotavailableforcomparison.STABLEMANAGEMENT

Preventionofbriberyandcorruption:

QualityofProductandServiceProductandserviceperformance:

EmissionsAtmosphericpollutantemissions

:

Greenhousegas(GHG)emissions

Indicator202120202019

Numberofconcludedlegalcasesregardingcorruptpracticesbroughtagainsttheissueroritsemployees

Numberoflegalcasesinvolvedbribery,extortion,

fraudandmoneylaundering

Numberofemployeesreceivinganti-corruptiontraining2,9822,279-

Indicator202120202019Numberoflegalcasesinwhichproductsandservicesare

suspectedofhavingsafetyandhealthproblem

Numberoflawsuitsinwhichproductsandservicesaresuspectedofinfringingintellectualpropertyrights

Numberofcomplaintsaboutleakingclients’information000Numberofcomplaintsfromcustomers2625-Clients’satisfactionrate(%)

Indicator202120202019NOx(tonne)

3.772.805.32SOx(tonne)

Indicator202120202019GHGemissions(tonneCO

eq)59,12057,44768,926Directemissions(Scope1)(tonneCO

eq)9087281,330Indirectemissions(Scope2)(tonneCO

eq)58,21356,72067,598Emissionreducedbyheldtrees(tonneCO

eq)

TotalGHGemissionsperm

ofoorarea(tonneCO

COMPREHENSIVEPERFORMANCE

Non-hazardouswaste:

UseofResourcesEnergyconsumption

Emissionanddischargecompliance:

Hazardouswaste

Totalnon-hazardouswaste

produced(kg)

3,046,8581,525,4692,377,515Kitchenwaste(kg)1,785,819954,2511,749,852Generalwaste(kg)1,261,039571,218627,663Totalnon-hazardouswasteproducedperm

ofoorarea(kg)

3.671.862.89Legallydisposalrateofnon-hazardouswaste(%)100100100

Totalenergyconsumption(MWh)119,992115,109148,541Purchasedelectricity(MWh)48,56244,36362,192Naturalgas(MWh)3,9702,8825,537Petrol(MWh)332310481Diesel(MWh)96288381Purchasedheat(MWh)67,03267,26679,950Totalenergyconsumedperm

ofoorarea(MWh)

Indicator202120202019Numberofcasesinvolvingillegalemission

Totalhazardouswasteproduced(kg)9,4524,3701,924Fluorescenttubecontainedmercury(kg)5,8203,395735Electronicwaste(kg)2,638446404Usedbattery(kg)334255564Usedcartridge(kg)616275221Wasteoilforcleaningair-conditioning

system(kg)

4400Totalhazardouswasteproducedperm

0.01140.00530.0023Legallydisposalrateofhazardous

waste(%)

100100100

Forrelevantdataconversion,theCompanycalculatedaccordingtotheaveragequalityofdierentwaste.

WaterConsumption:

Indicator202120202019Totalwaterconsumption(m

)676,075601,844981,702Percentageofpurchasedmunicipal

water(%)

100100100Totalwaterconsumedperm

ofoorarea(m

)

0.840.731.20Wastewater

discharge(m

)621,989553,696903,166

CONTRIBUTINGTOTHESOCIETYMitigateNaturalandEnvironmentalImpactsWasterecycledandreused

10:

EmploymentEmployeestructure:

Indicator202120202019Glass(kg)62,7649,303102,570Plastic(kg)83,6917,803102,701Discardedtowel(piece)15,09730,80634,625Usedsoap(kg)7261,7743,936Usedtoothbrush(piece)133,824124,695333,000

Greeningenvironment:

Environmentalprotectioncompliance:

Heldtreeswithheightaboveorequalto5meters

534894

Indicator202120202019Numberofcasesinvolvingdamagetothenaturalenvironment

7ThescopeofcalculationincludesthetotalresourcesconsumptionoftheCompany’spropertyholdingprojectsinBeijing.EnergyconsumptiondatawasbasedontheamountofpurchasedelectricityandfuelsconsumedandtherelevantconversionfactorsprovidedbytheInternationalEnergyAgency.8Somebranchesandsubsidiariescompletedthefuelstoverenovationprojecttoupgradetheirownfuelstoves(usingdieselasfuel)togasstovesusingnaturalgasasfuel.Inaddition,theincreaseinoperatingactivitiesafterthepandemicstabilised,resultinginanincreaseinnaturalgasconsumptionandadecreaseindieselconsumption.9Forrelevantdataconversion,theCompanycalculatedaccordingtotheaveragequalityofdierentwaste.10Aftertheepidemicstabilised,theCompany’sconferencevolume,cateringvolumeandvariousbusinessactivitiesincreased,resultinginanincreaseinthewasterecyclingofglassproductsandplasticproducts;Inordertohostlarge-scaleevents,somebranchesandsubsidiariesrenovatedsuchitems,resultinginadecreaseintherecyclingofsoapandtowel.

Indicator202120202019Totalnumberofemployees5,5885,6905,852

BygenderMale3,1813,2493,403Female2,4072,4412,449

ByeducationalbackgroundMaster’sDegreeandabove278302290Bachelor’sDegree1,8061,9121,834Tertiaryeducationdiploma1,4841,4901,555Secondaryeducationdiploma544630593

Others1,4761,3561,580

ByagegroupAbove5077864961630to503,3703,4353,344Below301,4401,6061,892

BygeographicalregionMainlandChina5,5815,690N/AHongKong,MacaoandTaiwanregions00N/A

Overseas70N/A

ByemployeecategorySeniormanagement6175N/AMiddlemanagement474532N/AGeneralemployee5,0535,083N/A

RatioofbasicsalaryandremunerationoffemaleemployeestomaleemployeesManagement1.01.01.0Generalemployees1.01.01.0

Remuneration:

Employeeturnover

Bygender

Male(%)11.67.815.5Female(%)13.210.123.3

ByagegroupAbove50(%)4.12.89.130to50(%)9.45.88.9Below30(%)21.816.534.2

Bygeographicalregion

MainlandChina(%)12.38.8N/AHongKong,MacaoandTaiwan(%)NotApplicable

NotApplicable

N/AOverseas(%)0NotApplicable

Moneyinvestedinthepovertyalleviationwork(RMB0’000)

901.1967.9887.5Ofwhich:Industrialpovertyalleviationproducts(RMB0’000)

50150N/AOfwhich:Helpingtosellpovertyalleviation

products(RMB0’000)

790680.6N/AThenumberofregisteredpoor

householdhelped

71191N/ANumberofpeoplereceivingvocationalskillstraininginpovertyalleviationprojectsfor

employmenttransfer(person/time)

Work-relatedfatalities(case)000Numberofreportableworkinjury

29181Injuryrate(per200,000hourswork)0.5190.3150.017

Occupationaldiseaserate(%)000Numberoflostdayduetowork-relatedinjury7997813

Amountofcommunity/charityinvestment(RMB0’000)

959595Accumulativenumberofhelpedchildrenwithcongenitaldiseases

Indicator2021Percentageoftrainedemployees(%)

Male(%)56.93Female(%)43.07

Byemployeecategory

Seniormanagement(%)1.09Middlemanagement(%)8.48Generalemployee(%)90.43

Traininghourspercapita

BygenderMale44.17

Female55.20

ByemployeecategorySeniormanagement127.02Middlemanagement73.44Generalemployee45.68

Traininganddevelopment:

Thetotalnumberofemployeesandthetotalemployeeturnoverare0.

Percentageofemployeestrained=Employeeswhotookpartintraining/Numberofemployeesx100%

Breakdownforemployeesbygender=Numberofmaleorfemaleemployeestookpartintraining/Employeeswhotookpartintrainingx100%

Breakdownforemployeesbyemployeecategory=Numberofseniormanagementormiddlemanagementorgeneralemployeestookpartintraining/Employeeswhotookpartintrainingx100%

Work-relatedinjuriesareaccidents.Inthefuture,BeijingNorthStarwillcontinuetostrengthenthemanagementandpreventionofhealthandsafety.

Employeeturnoversincludedismissalofemployees,voluntaryresignationofemployees,andinternaltransferofemployeesofBeijingNorthStar.Thelossofemployeesin2021wasmainlyduetotheimpactofexternalfactorssuchasthepandemic,andtheCompany’sbusinessadjustment,whichledtothelossofemployees.

Theamountofinvestmentincludesthefundsinvestedinpovertyalleviationprojectsandthefundsconvertedfrommaterials.

OccupationalHealthandSafetyEmployees’healthandsafety:

CommunityInvestmentCharity:

CONTRIBUTINGTOTHECOMMUNITY

RuralRevitalisation

TheoperationofBeijingNorthStarisincompliancewithlawsandregulations.ThelawsandregulationsthattheCompanyhascompliedwithincludebutnotlimitedtothecontentslistedherein.

LEGALCOMPLIANCE

ThelawsandregulationscorrespondingtotheEnvironmental,SocialandGovernanceReportingGuide

ComplianceoftheCompanyA.Environmental

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsrelatedtoairemissions,thedischargesintowaterandland,thegenerationofhazardousandnon-hazardouswasteandthecontrolofnoiselistedinthischapter.

B.Social

AspectB1:Employment

LabourLawofthePeople'sRepublicofChinaLabourContractLawofthePeople'sRepublicofChinaRegulationontheImplementationoftheEmploymentContractLawofthePeople'sRepublicofChinaSocialInsuranceLawofthePeople’sRepublicofChinaLawofthePeople'sRepublicofChinaontheProtectionofMinorsLawofthePeople'sRepublicofChinaontheProtectionofWomen'sRightsandInterestsProvisionsontheProhibitionofUsingChildLaborLawofthePeople'sRepublicofChinaontheProtectionofDisabledPersonsRegulationonPaidAnnualLeaveforEmployees

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsrelatedtocompensationanddismissal,recruitmentandpromotion,workinghours,restperiods,equalopportunity,diversity,antidiscrimination,andotherbenetsandwelfarelistedinthischapter.AspectB2:HealthandSafetyProductionSafetyLawofthePeople'sRepublicofChinaFireProtectionLawofthePeople'sRepublicofChinaLawofthePeople'sRepublicofChinaonthePreventionandControlofOccupationalDiseasesLabourInsuranceRegulationsofthePeople'sRepublicofChinaProvisionsontheSupervisionandAdministrationofOccupationalHealthatWorkSitesRegulationonWork-RelatedInjuryInsurances

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsonprovidingasafeworkingenvironmentandprotectingemployeesfromoccupationalhealthlistedinthischapter.AspectB4:LabourStandards

ProvisionsontheProhibitionofUsingChildLabour

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsonpreventingchildandforcedlabourlistedinthischapter.

AspectA2:UseofResources

LawofthePeople'sRepublicofChinaonPromotingCleanProductionCircularEconomyPromotionLawofthePeople’sRepublicofChinaLawofthePeople'sRepublicofChinaonEnergyConservationMeasuresfortheManagementofEnergyConservationinKeyEnergy-usingUnitsTheEnergyConservationInspectionScheme

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsrelatedtotheuseofresources.

AspectA3:TheEnvironmentandNaturalResourcesEnvironmentalImpactAssessmentOrdinanceLawofthePeople'sRepublicofChinaonEnvironmentalImpactAssessmentLandAdministrationLawofthePeople'sRepublicofChinaSoilPollutionPreventionandControlLawofthePeople'sRepublicofChinaWaterandSoilConservationLawofthePeople'sRepublicofChinaNoiseControlOrdinanceLawofthePeople'sRepublicofChinaonPreventionandControlofPollutionfromEnvironmentalNoiseEnergySavingDesignStandardforResidentialBuildingsStandardforGreenBuildingEvaluation

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsrelatedtotheenvironmentandnaturalresources.

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsonhealthandsafety,advertising,labelling,privacymattersrelatingtoproductsandservicesprovidedandmethodsofredresslistedinthischapter.

AspectB7:Anti-corruptionCompanyLawofthePeople’sRepublicofChinaCriminalLawofthePeople’sRepublicofChinaAnti-CorruptionandBriberyLawofthePeople’sRepublicofChinaAnti-UnfairCompetitionLawofthePeople'sRepublicofChinaLawofthePeople'sRepublicofChinaonBidInvitationandBiddingAnti-MoneyLaunderingLawofthePeople'sRepublicofChina

DuringtheReportingPeriod,theCompanydidnotviolateanylawsandregulationsonbribery,extortion,fraudandmoneylaunderinglistedinthischapter.

SEHKESGREPORTINGGUIDECONTENTINDEXSubjectAreas,Aspects,GeneralDisclosuresandKPIs

LocationsofDisclosureorRemarksA.EnvironmentalAspectA1:EmissionsGeneralDisclosure

Informationon:

(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignicantimpactontheissuerrelatingtoairandgreenhousegasemissions,dischargesintowaterandland,andgenerationofhazardousandnon-hazardouswaste.

FightingaToughBattleAgainstPollution,LEGALCOMPLIANCEKPIA1.1Thetypesofemissionsandrespectiveemissionsdata.

COMPREHENSIVEPERFORMANCEKPIA1.2

Direct(Scope1)andenergyindirect(Scope2)greenhousegasemissions(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).

COMPREHENSIVEPERFORMANCEKPIA1.3

Totalhazardouswasteproduced(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).

COMPREHENSIVEPERFORMANCEKPIA1.4

Totalnon-hazardouswasteproduced(intonnes)and,whereappropriate,intensity(e.g.perunitofproductionvolume,perfacility).

COMPREHENSIVEPERFORMANCEKPIA1.5Descriptionofemissionstarget(s)setandstepstakentoachievethem.

FightingaToughBattleAgainstPollutionKPIA1.6

Descriptionofhowhazardousandnon-hazardouswastesarehandled,andadescriptionofreductiontarget(s)setandstepstakentoachievethem.

Non-HazardousWasteTreatmentandManagementHazardousWasteTreatmentandManagementAspectA2:UseofResourcesGeneralDisclosure

Policiesontheecientuseofresources,includingenergy,waterandotherrawmaterials.

ActivelyImplementingCarbonEmissionReductionKPIA2.1

Directand/orindirectenergyconsumptionbytype(e.g.electricity,gasoroil)intotal(kWhin’000s)andintensity(e.g.perunitofproductionvolume,perfacility).

COMPREHENSIVEPERFORMANCEKPIA2.2

Waterconsumptionintotalandintensity(e.g.perunitofproductionvolume,perfacility).

COMPREHENSIVEPERFORMANCEKPIA2.3

Descriptionofenergyuseeciencytarget(s)setandstepstakentoachievethem.

ActivelyImplementingCarbonEmissionReductionKPIA2.4

Descriptionofwhetherthereisanyissueinsourcingwaterthatistforpurpose,watereciencytarget(s)setandstepstakentoachievethem.

CreatingaWater-SavingEnterpriseKPIA2.5

DuetothenatureoftheCompany’sbusiness,mattersrelatingtopackingmaterialsarenotapplicable.AspectA3:TheEnvironmentandNaturalResourcesGeneralDisclosure

Policiesonminimisingtheissuer’ssignicantimpactsontheenvironmentandnaturalresources.

PursuingGreenandSustainableBuildings,Environmentally-FriendlyConstructionKPIA3.1

PursuingGreenandSustainableBuildings,Environmentally-FriendlyConstruction

SubjectAreas,Aspects,GeneralDisclosuresandKPIs

LocationsofDisclosureorRemarksAspectA4:ClimateChange

GeneralDisclosure

Policiesonidenticationandmitigationofsignicantclimate-relatedissueswhichhaveimpacted,andthosewhichmayimpact,theissuer.

AdaptingtoClimateChangeKPIA4.1

Descriptionofthesignicantclimate-relatedissueswhichhaveimpacted,andthosewhichmayimpact,theissuer,andtheactionstakentomanagethem.

AdaptingtoClimateChange,

ActivelyImplementingCarbon

EmissionReductionB.SocialEmploymentandLabourPracticesAspectB1:Employment

(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignicantimpactontheissuerrelatingtocompensationanddismissal,recruitmentandpromotion,workinghours,restperiods,equalopportunity,diversity,antidiscrimination,andotherbenetsandwelfarerelatingtocompensationanddismissal,recruitmentandpromotion,workinghours,restperiods,equalopportunity,diversity,anti-discrimination,andotherbenetsandwelfare.

ImprovingTalentManagement,

KPIB1.1

Totalworkforcebygender,employmenttype(forexample,full-orparttime),agegroupandgeographicalregion.

COMPREHENSIVE

PERFORMANCEKPIB1.2Employeeturnoverratebygender,agegroupandgeographicalregion.

PERFORMANCEAspectB2:HealthandSafetyGeneralDisclosure

(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignicantimpactontheissuerrelatingtoprovidingasafeworkingenvironmentandprotectingemployeesfromoccupationalhazards.

CaringforEmployees’Health,

LEGALCOMPLIANCEKPIB2.1

Numberandrateofwork-relatedfatalitiesoccurredineachofthepastthreeyearsincludingthereportingyear.

PERFORMANCEKPIB2.2Lostdaysduetoworkinjury

PERFORMANCEKPIB2.3

Descriptionofoccupationalhealthandsafetymeasuresadopted,andhowtheyareimplementedandmonitored.

CaringforEmployees’HealthAspectB3:DevelopmentandTrainingGeneralDisclosure

Policiesonimprovingemployees’knowledgeandskillsfordischargingdutiesatwork.Descriptionoftrainingactivities.

StrengtheningTalentCultivationKPIB3.1

Thepercentageofemployeestrainedbygenderandemployeecategory(e.g.seniormanagement,middlemanagement).

PERFORMANCEKPIB3.2

Theaveragetraininghourscompletedperemployeebygenderandemployeecategory.

PERFORMANCE

LocationsofDisclosureorRemarksAspectB4:LabourStandardsGeneralDisclosure

(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignicantimpactontheissuerrelatingtopreventingchildandforcedlabour.

ImprovingTalentManagement,LEGALCOMPLIANCEKPIB4.1

Descriptionofmeasurestoreviewemploymentpracticestoavoidchildandforcedlabour.

ImprovingTalentManagementKPIB4.2Descriptionofstepstakentoeliminatesuchpracticeswhendiscovered.ImprovingTalentManagementOperatingPractices

AspectB5:SupplyChainManagementGeneralDisclosure

Policiesonmanagingenvironmentalandsocialrisksofthesupplychain.

AdvancingSupplier

ManagementKPIB5.1Numberofsuppliersbygeographicalregion.

ManagementKPIB5.2

Descriptionofpracticesrelatingtoengagingsuppliers,numberofsupplierswherethepracticesarebeingimplemented,andhowtheyareimplementedandmonitored.

ManagementKPIB5.3

Descriptionofpracticesusedtoidentifyenvironmentalandsocialrisksalongthesupplychain,andhowtheyareimplementedandmonitored.

ManagementKPIB5.4

Descriptionofpracticesusedtopromoteenvironmentallypreferableproductsandserviceswhenselectingsuppliers,andhowtheyareimplementedandmonitored.

ManagementAspectB6:ProductResponsibilityGeneralDisclosure

(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignicantimpactontheissuerrelatingtohealthandsafety,advertising,labellingandprivacymattersrelatingtoproductsandservicesprovidedandmethodsofredress.

CUSTOMERFIRST,LEGAL

COMPLIANCEKPIB6.1

Percentageoftotalproductssoldorshippedsubjecttorecallsforsafetyandhealthreasons.

Duetothenatureofthe

Company'sbusiness,thisdoes

notapplytotheCompany.KPIB6.2

Numberofproductsandservicerelatedcomplaintsreceivedandhowtheyaredealtwith.

PERFORMANCE,Customer

SatisfactionManagementKPIB6.3

Descriptionofpracticesrelatingtoobservingandprotectingintellectualpropertyrights.

ProtectingIntellectualProperty

RightKPIB6.4Descriptionofqualityassuranceprocessandrecallprocedures.ConstructingQualiedProjectsKPIB6.5

Descriptionofconsumerdataprotectionandprivacypolicies,andhowtheyareimplementedandmonitored

PrivacyProtectionofCustomer

Information

LocationsofDisclosureorRemarks

AspectB7:Anti-corruption

(a)thepolicies;and(b)compliancewithrelevantlawsandregulationsthathaveasignicantimpactontheissuerrelatingtobribery,extortion,fraudandmoneylaundering.

PromotingIntegrity,LEGALCOMPLIANCEKPIB7.1

Numberofconcludedlegalcasesregardingcorruptpracticesbroughtagainsttheissueroritsemployeesduringthereportingperiodandtheoutcomesofthecases.

COMPREHENSIVEPERFORMANCEKPIB7.2

Descriptionofpreventivemeasuresandwhistle-blowingprocedures,andhowtheyareimplementedandmonitored.

PromotingIntegrity

KPIB7.3Descriptionofanti-corruptiontrainingprovidedtodirectorsandsta.

PromotingIntegrity(IntheReportingPeriod,theanti-corruptiontrainingsdidnotincludethedirectorsoftheCompany.Thissituationhasbeenexplainedinthecorrespondingchapter.)CommunityAspectB8:CommunityInvestmentGeneralDisclosure

Policiesoncommunityengagementtounderstandtheneedsofthecommunitieswheretheissueroperatesandtoensureitsactivitiestakeintoconsiderationthecommunities’interests.

CONTRIBUTINGTOTHESOCIETYKPIB8.1

Focusareasofcontribution(e.g.education,environmentalconcerns,labourneeds,health,culture,sport).

CONTRIBUTINGTOTHESOCIETYKPIB8.2Resourcescontributed(e.g.moneyortime)tothefocusarea.

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DearSir/Madam,Greetings!Thankyousomuchforreadingthe2021CorporateSocialResponsibility&Environmental,SocialandGovernanceReportofBeijingNorthStarCompanyLimited.IfyouhaveanycommentsorsuggestionsonthisReport,pleasekindlyllinthefeedbackformbelowandsendittousbymail,e-mailorfax.Wewouldliketoexpressourdeepgratitudeforyourvaluablecomments!

1.Whichchaptersdoyouthinkprovideyouwithimportantinformation

□THEPREFACE□COMPANYOVERVIEW□COMPANYAWARDS□RESPONSIBLECOMMUNICATION□STABLEMANAGEMENT□CUSTOMERFIRST□GREENDEVELOPMENT□PEOPLEORIENTED□

CONTRIBUTINGTOTHESOCIETY□OUTLOOK□COMPREHENSIVEPERFORMANCE□LEGALCOMPLIANCE

2.CouldyoupleaseevaluatethisReportfrombelowtheperspectives

Legibility□VeryGood□Good□NotGoodCompleteness□VeryGood□Good□NotGoodCogency□VeryGood□Good□NotGoodLayoutandDesign□VeryGood□Good□NotGoodOverallImpression□VeryGood□Good□NotGood

3.Whatdoyousuggestforournextreport

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