On-linecheck-inisoneofthemostefficientwayofcheckingin.AdomesticdeparturepassengercangettheboardingpassprintedoutatOnlineCheck-inandgothroughthesecuritycheckdirectly,providedheorshehasnoluggagetocheck,whichcansavetimeforthepassenger.AninternationaldeparturepassengerwhohasobtainedtheprintedboardingvoucherattheOnlineCheck-incangettheboardingpassatthecheck-incounterwiththevoucher60minpriortodeparture(notincludingpassengersdepartingforHongKong).
AdultpassengerswhohaveboughtCSNe-ticketsforconfirmedflightwithoutundergoingchangeprocedures(exceptforpassengerswhoneedspecialservicesorwhoneedverificationofotherboardingcertificates).Domesticflightsfromsomeoriginaldeparturecities,Guangzhouandinternationalflightsfromsomeoriginaldeparturecitieshaveopenedtheonlinecheck-in(forsomeconnectingflights,flightsfromMacao,flightsfromGuangzhoutoJapan,America,Korea,Australiaonlinecheck-inisnotavailable).
Itmustbeavalidadulte-ticketofCSN(exceptforpassengerswhoneedspecialservicesorwhoneedverificationofotherboardingcertificates);thetraditionalpaperticketisnotacceptedforonlinecheck-in.
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Pleaseinquirehere.
Passengerscancheckinonlinewithalle-ticketsofCSNregardlessofthewaytheywerepurchased.
Inrelationtofactorsconcerningcontinuoussegments,connectingtimeetc,someconnectingflightsdonotsupportonlinecheck-in.
No,youmustarriveattheboardinggate15minutesbeforedeparture;otherwise,itwillberegardedasvoluntarywaiveroftheseatandyourticketwillbedealtwithasavoluntarychangeorrefund.
Yes.CSNremindsyouthatafteronlinecheck-in,youstillhavetocheckinluggage.Sopleasearriveattheairportearliertoensureyouhaveenoughtimeforcheckinginluggage.Pleaseconsultthelocalairportoftheoriginaldepartureforthedeadlineofairportcounter.
Yes.
Yes,youcancheckinonlinewithbothoftheround-tripticketsinaccordancewiththetimeoftheonlinecheck-in.
Boththeonlinecheck-inpassengersandtraditionalcheck-inpassengersneedtogothroughthesecuritycheckandgetthesecuritystaffs’sealonboardingpasswithoutspecificsafetyrequirementsorstandards.
Youmusthaveavalidadulte-ticketofCSNandprovidetheidentityinformationinaccordancewiththeoneusedwhenbooking.Passengerswithpaperticketscannotcheckinonline.
Thepossiblereasonsforfailureofonlinecheck-inarelistedbelow:1、Networkisbusy;
2、Yourflightdoesnotsupportonline/SMScheck-inorisnotatthetimeofcheck-in;
3、Changeofairplanetypesintermitsthecheck-in.
----Youcangototheairportcountertocheckinorwaitforamoment.
Pleasecheckyourweblinkorinternetspeedfirst.Ormaybeitisbecauseofthelowversionofyourbrowserthatcannotdisplaythepage,andyouneedtoupgradeyourbrowser.
Onlinecheck-inwillstartfrom14:00ofthedaybeforedeparturetoonehourbeforethedeparture(somecitiescanstartearlier).Soifyouneedtocheckinonline,besuretocheckinduringthistimeframe.
Yes,afteryousuccessfullylog-inandgoingto“seatself-selection”,youcanusethedynamicseaticonsoftheCSNcabinmaptochoosetheseatyoulike(emptyseaticoncanbechosenandsittingseatmeansithasbeenchosen)
Forspecificairlinesofourcompany,wewillofferyouonlinecheck-inservice.Afteronlinecheck-in,wewillsendyouacertifieddocumentrelatedtoyouridentityandseatandyoushouldprintit.Withtheprinteddocument,youcanboardyourairplanedirectlyaftersecuritycheck.Thisdocumentisyourboardingpass.
Whenyoucheckinonline,youonlyneedtouseA4papertoprinttheboardingpass.
Itmatters.Afteronlinecheck-in,youmustprinttheboardingpassononesheetofpapersoastoprovideconveniencetoyourboarding.Ifyourboardingpassislostpartiallyorprintedonmorethanonepage,wesuggestthatyoureadjustyourprinterandprinttheboardingpassononesheetofpaper.
Aftersuccessfullycheckinginonline,ifitisnecessarytochangeyourseat,youcanlogintheonlinesystemagainandcanceltheformerseat,thenreselectoneseatandprinttheboardingpass(whenpassengerclicks“Cancelseat”,theboardingpassbecomesinvalid;passengerscanapplyforboardingpassofthesameairlineforonlythreetimes).
Sometimes,itisbecauseoftheunstablesystemoryournetwork.Youcanretrylater.Wedoapologizetoyoufortheinconvenience.Youcouldalsogototheairporttochangetheseat.
Yes,youcanreceivetheboardingpassattheairportcounterofCSNordutycounterattheairportwithavalidcertificateafteronlinecheck-in.
YoucanreceivetheboardingpassattheairportcounterofCSNordutycounterattheairportwithvalidcertificate.
Yes,youcancheckinonline,however,youneedtocheckinluggageattheairportcounterwhenarrivingatairport.
Ifyoustillhavetocheckinluggageafteronlinecheck-in,pleasearriveattheairportearliertoensureenoughtimeforcheckinginyourluggage.Forthedeadlinesoftheairportcounter,pleaseconsultthelocalairport.
Standardofcarry-onluggage:eachpersoncanbringonepieceofhandbaggage(twohandbaggageforpassengersoffirstclass)notexceeding20×40×55cminsizeand5Kginweight.
Itisbecausetheonlinecheck-inisalittleearlierandtheboardinggateisundistributed.Sopleasepayattentiontothedisplayscreenorconsultthestaffattheairport.
Sorry,youcannot.
Thechildcannotcheckinonline.Onlypassengerswithavalidadulte-ticketofCSNcancheckinonline.Sowesuggestyoucheckinattheairportcountertogetherwithyourchild.
Youmustboardtheplane15minutesbeforedeparture,soyouneedtoreservethetimeforregisteredluggageandsecuritychecktoavoidmissingtheflight.
Onlinecheck-indoesnotsupportupgrades.Ifyouneedtoupgrade,youcancontactthesalesofficeorthedepartureairport.
Code-sharingflightsdonotsupportonlinecheck-inatthemoment.
Ifyouarealreadyamemberandhavemadeavalidbooking,youcouldlogintheCSNwebsiteandinquireaboutrelatedinformation.Thepossiblereasonsthatyoucannotinquiremayinclude:youhavenotdonevalidbooking;yournetworkisinpoorconditionwithmanydelays,andcompleteinformationcannotbedisplayed,youmaychangethenetworkenvironmentorcomputer;ourserverisbusyrightnow,youmaytrylateron.
Thepossiblereasonsarelistedbelow:
1.Networkisbusy
2.Yourflightdoesnotsupportonline/SMScheck-inorisnotatthetimeofcheck-in;
3.Changeofairplanetypesvoidsthecheck-in.
Youcangototheairportcountertocheckinmanuallyorcheckinlateron.
Youcannotcheckinonlineifanyofthefollowingcircumstancesoccur:
1.Childrenandinfantsunder12-year-old;
2.Theonlinecheck-inisnotenabledinyourdeparturecity;
3.Yourflightisnotatthetimeofcheck-in;
4.Temporaryflightchange;
5.OtherflightsdonotbelongtoCSN;
6.None-ticket;
7.Networkorotherreasons
Pleasecheckyounetworklinkifyoucannotlogin.Ifthenetworklinkisnormal,pleaseverifythelogininformation,becauseyoumayinputthewrongmemberIDorpassword.Sometimessystemmaintenancemayleadtotemporaryloginfailure.Youcanretryitlateronorgototheairportcountertocheckin.
YouneedtologinwithyourmemberIDusedforairticketbookingtoinquirereservationinformation.Youshouldalsocheckifitisbecauseofyournetwork.
Becauseweneedtoinquireyourairticketreservationconditioninoursystemwiththeinformationyouprovided.
Thedepartureandentryandcustomsofficeneedtoconfirmthatrelatedinspectionshavebeendonebeforepassengers’arrivalattheairportwiththisinformation.Incorrectinformationmayresultinadelayinclearingcustoms.
Youcanloginandmodifyitaftercancellation,andyoucanmakemodificationsthreetimesatthemost.
Inthesamewayyouhandledcheck-in,youcanloginthepageandchoosetheflightforwhichyouhavecheckedin,andthencancelthecheck-in.
Ifyoucancelthecheck-inafteronehourbeforedepartureorhavecheckedinyourluggage,youwillnotbeabletocanceltheonlinecheck-in.Incaseyouneedtocancelit,pleasegototheairportandcontacttheservicestaff.
Youcancontactyourtravelagent,ticketagentoranyoftheticketofficesofCSN.OryoucancalltheservicehotlineonCSNwebsite:4006695539(inland);8620-22395539(international)(serviceprovided7×24hours),orcallthesalesservicehotlineofCSN:95539(inland);8620-86682000(international).
No.Thecancellationofonlinecheck-inonlymeanswaiversofformerseatyouhavechosenanditdoesnotmeanyouhavecanceledtheairticketbooking.Ifyouwanttocanceltheairticketbooking,youcandosoviabookingcancellationservice.
Youcanprintyourboardingpassbyyourselfafteronlinecheck-in.
Atpresent,onlythecitiesinwhichyouhavelaunchedtheserviceallowpassengerstocheckinonlineratherthanallflights.Youcaninquireonthewebsitefordetails.
Itmaybebecauseyourflightdoesnotsupportonlinecheck-inservicesatthemoment.Youcangototheairportcountertocheckin.
Sorry,theonlinecheck-inisnotavailableforchildrenorinfants.
Youneedtocancelthecheck-infirst,andthenyoucancancelthebookedairticket.
Theinformationincludes:yourname,flight,membercardnumber,certificatenumber,seat,flightnumber,flightdateetc.
Maybeitisbecauseyoudidnotsavetheinformationafterselection.
Forconvenienceofprintingtheboardingpass,theresolutionofyourprinter,includingthelaserprinter,shouldbeabove300dpi.Ifyouarenotsureaboutyourprinterset,wesuggestthatyoushouldrefertotheinstructionsforyourprinter.Andyou’dbetterprintitinblackandwhitewithA4paperinadvancedmode.
Youcanreadjustyourprinterandreprint.Oryoucangototheairportcountertoreprinttheboardingpass.
Theremustberelatedsoftwareinyourcomputer,suchassoftwareforreadingPDFdocuments.
1.Computerwithlinkednetwork
2.Printerwith300dpiresolutionorabove
3.A4A4orstandardsizedpaper
4.Browserwiththefunctionofpop-upwindow
Generallyspeaking,wewillreservetheseatforyou.Incaseofexceptionalcasesofflightcancellation,merging,reallocationofflighttypesorseatsetc,theremaybesomechangestoyourbookedseatandwewillhaveanewarrangementfortheseats.