AbouttheReportAssurancestatementPolicyListKeyPerformanceIndicatorIndexReaders’Feedback
EmpoweringtheTalentTeamBuildingtheLineofSafetyBuildingResponsibleChainTogetherShoulderingSocialResponsibilitySociety
P055-P096
StandardizingCorporateGovernanceStrengtheningRiskControlManagementAbidingbyBusinessEthicsEnsuringInformationSecurity
Governance
P015-P031
Environment
P032-P054
CreatingGreenLogisticsPromotingCircularEconomyProtectingtheEnvironmentGreenOfce
PrefaceGovernanceStrategyRiskManagementMetricsandTargets
ForewordtotheReport
Chairman’sMessageAboutSFSustainabilityManagement
2023S.F.HOLDINGSUSTAINABILITYREPORT
Chairman’sMessage
AboutSF“S.F.HoldingisthelargestintegratedlogisticsserviceproviderinChinaandAsia
andthefourthlargestintheworld.
acrossfivelogisticssub-segmentsincludingexpress,freight,coldchain,intra-cityon-demanddelivery
andsupplychain
,andthemarketleaderinAsia
acrossfourlogisticssub-segmentsincludingexpress,freight,intra-cityon-demanddelivery
andinternationalbusiness
inAsia.Lookingahead,theCompanyiscommittedtobecomingtheleadinggloballogisticscompanyconnectingAsiaandtheworld.TheCompanywillsolidifyitsmarketleadershipinChinaandcontinuetoexpanditspresenceinAsiaandglobally;rapidlyreplicateitsprovendomesticknow-howtooverseasnetworks,andexpandgloballybyleveragingitswell-recognizedbrand,leadingcostadvantagesandintegratedlogisticsservicecapabilitiestodrivethesustainableandhealthygrowthoftheCompany,soastobecomethego-tologisticspartnerofglobalbusinesscustomersandretailcustomerstofostershared-growthandco-createenduringvalue.
AccordingtotheFrost&Sullivanreport,intermsofrevenuein2022
Amongthird-partyintra-cityon-demanddeliveryserviceproviders
Amongnon-state-ownedindependentthird-partysupplychainsolutionproviders
AmongtheintegratedlogisticsserviceprovidersinAsia
LargestinAsiaIntegratedLogisticsServiceProvider
ExtensiveScaleUndisputedLeadershipPremiumBrandNo.1inAsiaExpress,LTLFreight,Intra-cityOn-demand,InternationalNo.1inChina
Express,LTLFreight,Coldchainlogistics,Intra-cityOn-demand,Supplychain
No.1CustomerSatisfactionforExpressServicesinChina4thLargestGlobally
14yearsinarow
CoreValuesCorevaluesarethevaluestandardsandbasicfaiththatSFersmustbelievein,guidingSFerstheapproachestorealizethecorporatevision.
IntegrityandresponsibilityDedicationtoemployees’successDedicationtocustomers’successInnovationandinclusivenessPursuitofexcellenceInSF,allpeopleshalladheretotheprincipleofintegrityandresponsibility,takededicationtoemployees’successanddedicationtocustomers’successastheirowntasks,alwaysbeinnovativeandinclusive,pursueexcellenceandcreateabetterfuturetogether.
Tobuildatrulydigitalizedeco-systemwithourpartnersTodriveforglobalexcellencywithourcustomersTostriveforcommonprosperityandabetterfutureforallForthesociety,SFisabenchmarkthatcontinuestocreateexcellentsocialvalue.Forourcustomers,SFisthepreferredpartnerofallcustomers.FortheCompany,SFisaleadingplayeringlobalsmartsupplychains.Forouremployees,SFisapromisingplatformforglobaltalentstopursueexcellence,achievedreamsandtakeprideinone’scareer.
SFcultureForthirty-oneyears,wehavebeenstrivingforprogress,andeveryseasonhasbeenfruitful.Timeandagain,thethornsandbreakthroughsengravedintherapiddevelopmentofSF,sothatthecompanyhasbuiltacorporatecultureimprintedwiththebrandofSF.ForSF,corporatecultureisnotonlyabelief,butalsoacommitmentandpractice.ItisreflectedinthewordsanddeedsofallSFemployees,andinallSF’sbusinessconduct,andhasbecomeastrongspiritualforcethatisdeeplycastinthecohesion,competitivenessandvitalityofSF.CorporateVisionCorporatevisionisthegoalandblueprintofSF,navigatingthedevelopmentdirectionofSFers.
TeamCultureSF’steamculture,derivedfromSF’svision,corevaluesandcorporateculturewithorganizationalcharacteristics,guidesSFtovictory.
Winthegame;teamworkIdentifytheweaknessesandmakeimprovementPromotethecapableones;coach;sunshineTheCompanyislikeateam,allthemembersgathertowinforcommongoal.Theylearnandgrowhere,coordinateandcooperatewitheachother,trainandfighttogether.Thehonoroftheteammeanspersonalachievementofeachmember.
CorporateSpiritCorporatespiritistheteamqualityandspiritualoutlookthatSFersdemonstrateinpractice,andistheportraitofSFersandthepopularimageofSF.
EqualityandrespectIntegrityPragmatismTreatothersandhandleaffairsinprincipleofequality,respect,integrityandpragmatism.TheseCorporateSpiritsarethepracticesofSFvaluesandalsothepublic’smostintuitiveperceptionofSF.
2023HonoursandawardsrelatedtoSFSustainableDevelopmentAwardsforSustainableDevelopment
Namedto“FortuneChinaESGInfluentialListing”(in2yearsconsecutively)
CCTV-2’s“ChineseESGListedCompaniesVanguard100”
Caijing’sCaijingAward“SustainableDevelopmentInclusiveAward”in2023
TheTimeWeekly’s“ListedCompaniesESGExemplaryEnterpriseAward”in2023
ChinaTimes’s“ESGPractice
ExcellentCases”in2023
CorporateDonorAwardinthe
12thChinaCharityAwards
ChinaAssociationforPublicCompanies“BestPracticesinESGfor
ListedCompanies,”“BestPracticesinCorporateGovernanceforListedCompanies,”and“BestPracticesfortheBoardofDirectorsofListedCompanies”in2023
ChinaGreenPoint’s“GreenPointAwardforSustainablePractices”
in2023
Stockstar’s“ESGNewBenchmark
EnterpriseAward”and“ESGInvestmentValueList”in2023
Wind’s“Top100BestESG
Practices”forChineseListed
Companiesin2023
CharityProjectAwardinthe12thChinaCharityAwards(SFWarmthandCareProgram)
ChinaCorporateGovernanceExperts50Forum“ChinaListed
CompaniesESGTOP50(Non-
Financial)in2023”
AnnualprogressonUNSustainableDevelopmentGoals(SDGs)GovernanceEnvironment
Thereare2femaledirectorsamongthemembersoftheBoardofDirectors,accountingfor28.6%ofthetotalfemalerepresentationontheBoard.In2023,SFcarriedouttargetedupdatestoriskscenariosand
formulated26riskresponseandcontrolplans.In2023,SFconductedspecializedrisktrainingcoursesforatotal
ofover86,400hours,achievinga100%coverageratefornew
employees’specializedtrainingaboutrisk.Overthepastthreeyears,SFhasachieveda100%coveragerate
forconductinginternalauditsofbusinessethicsatalloperational
sites.In2023,SForganized20offlineanti-corruptiontrainingsessions,
achievinga100%coveragerateamongemployees.Thetotal
durationofanti-corruptioneducationforemployeeswas70,073
hours,andthesigningrateforthe“Anti-CorruptionCommitment
Letter”amongemployeesreached99.0%.In2023,SFTechnologyobtainedISO27001,theauthentication
ofinformationsecuritymanagementsystemandISO27701,the
authenticationofprivacyinformationmanagementsystem.Asoftheendof2023,SFhadledorparticipatedinthe
developmentof5nationalstandardsandindustrystandardsrelated
todatasecurity,ofwhich3nationalstandardshadbeenformally
issued.
In2023,SFachievedacarbonefficiency
of41.1tCO
e/millionrevenue,representinga15.3%improvementcomparedtothecarbontargetbaselineyear(2021).Andthecarbonfootprintpershipmentwas730.9gCO
e/parcel,adecreaseof15.1%comparedtothecarbontargetbaselineyear(2021).In2023,SFindependentlydevelopedtheindustry’sfirst
shipment-levelcarboncalculationmodel,whichaccuratelycalculatesthecarbonemissionsgeneratedbyeachshipmentinvarioustransportationstagesusingdifferentmodesoftransportationbasedontheactualbusinessdata.Asoftheendof2023,SFhaddeployedover31,000newenergy
vehicles,covering243cities.Asoftheendof2023,14photovoltaicprojectsin
industrialparkshadbeensuccessfullyputintooperation,
withatotalinstalledcapacityof64MW.Thephotovoltaicpower
generationin2023reached18.39millionkWh,reducingGHG
emissionsby10,229tCO
e.In2023,SFreducedpaperusagebyapproximately43,000tons,
plasticusagebyapproximately162,000tons,andGHGemissionsbyapproximately164,000tCO
ethroughpackagingreduction
measures.In2023,SFreducedGHGemissionsbyapproximately540,000tCO
ethroughgreenpackaginginitiatives.In2023,SFcompletedtheR&Dofarecycledformulaandproducts
for“DoubleEasy”(easytorecycle,easytoregenerate)plasticbagsinShanghai,addingupto30%recycledresin(PCR)whilemaintainingexcellentperformance.Itmetthenationalstandardrequirementsforexpressbagsandwasawardedanexcellentratingcertificatefor“PlasticProductEasytoRecycleandEasyto
RegenerateDesignCertification”.
In2023,SFlaunchedtheindustry’sfirstpilotprojectfor
theclosed-looprecyclingandregenerationofplasticpackagingwasteinShanghai,withover880,000“Double
Easy”packagingbagsdistributed.Thetotalamountofrecyclingexceeded1.1tons.Asoftheendof2023,SFhadjointlyplantedover823.5acresofcarbon-neutralforestswithenterprises,employees,andcustomers,plantingover600,000treesintotal.Itisestimatedthatthesetreeswillabsorbover110,000tonsofcarbondioxideduringtheirgrowthinthefuture.
ThisisthecarbonefficiencydataofSFonly,excludingKerrylogisticsnetwork
limited.
SocietyServices
Bytheendof2023,SFhasextendeditsservicenetworkforagriculturalproductproductionandmarketingtocoverover
2,700county-levelcitiesnationwide,encompassingmorethan6,000characteristicagriculturalproducts.In2023,wetransported
approximately4.58milliontonsofcharacteristicagriculturalproducts.In2023,SFsupportedanexteriortrainingprogramforemployeeswithaninvestmentofoverRMB4.6million.Atotalof21,445employeesobtainedacademiccertificatesthroughthe“SFSupportsYourUniversityEducation”program.In2023,SFassistedmorethan20,000employeesandtheirfamiliesinneed,withatotalreliefamountofapproximately
RMB11.61million.
In2023,SFdidnotexperienceanymajorfireaccidentsor
majorcasualties.Theaccidentrateforeveryonemillionparcelsdecreasedby15.1%comparedto2022.In2023,SFconductedassessmentsofthesafetyproductionsystem
fortheentirenetwork.55%ofregionsand100%ofdistributionareas’safetyproductionsystemunderwentassessmentsbytheheadquarters.In2023,SFachieveda100%signingrateforsafetymanagement
agreementswithcontractorsandconductedon-sitesafetyinspectionsfor321contractors.In2023,SFconductedatotalof96,000safetytrainingsessions
ofdifferenttypes,covering100%ofemployeeswithsafetyeducation.Thenumberofemployeesholdingsafetyqualificationsreached940.In2023,SFconductedatotalof13,000firefightingsafety
emergencydrills,withacumulativeparticipationof440,000people.In2023,thesigningrateforintegrityagreementswithsuppliersreached100%.In2023,SFspentatotalofRMB106milliononpublicwelfare,
organizingatotalof155publicwelfareactivitieswith8,861participants,andatotalvolunteerservicedurationof34,948
hours.
In2023,theSFLotusEducationAssistanceProgramsponsored
13,718students,withatotalscholarshipofRMB31.19million.Bytheendof2023,theSFWarmthandCareProgramhadassisted
21,379needychildrensufferingfromseriousillnessesororphans,providinghumanisticcareservicesto35,803childrenandtheirfamilies.
SFhascreatedahighlyrealisticandefficientlogisticsdigitaltwinwithhighalgorithmverificationefficiency,findingoptimaldecision-makingsolutionsfornumerousscenariosandimprovingthelogisticsoperationalefficiencyinvariousaspectsoftherealworld.TheSFEzhouHubhasanautomatedsortingequipmentlinewithatotallengthof52kilometers,iscapableofsortingapeakof280,000parcelsperhour.In2023,SFreceived32,578complaints,adecreaseof12.1%comparedto2022.Thehandlingratereached100%.SFconductsquarterlycustomersatisfactionandNetPromoterScore
(NPS)surveys.In2023,thetotalsamplesizeexceeded100,000,coveringhundredsofcitiesnationwide,andinvolvingmore
than40sub-indicatorsacrosssixdimensions.Inthe2023publicsatisfactionsurveyonexpressdeliveryservicesreleasedbytheStatePostBureau,SFrankedfirstinallthreequartersof2023.AccordingtotheChinaNetPromoterScore(C-NPS)releasedbyChnbrandin2023,SFrankedfirstinthe
recommendationofexpressdelivery.In2023,SFlaunchedthe“SFID”service,whichsupports
usersinsettingcustomizedcodestoreplacetraditionaladdress
information,ensuringend-to-endinformationencryption,
andprovidinguserswithamoreconvenientandprivacy-safeway
ofsendingparcels.
ExternalESGRatingsHighlights
Note:theaboveratingresultswerecollectedonMarch26,2024.
SFhasbeenratedBBBbyMSCIfortwoconsecutiveyears(2022-2023)
Fortwoconsecutiveyears(2022-2023),SFhasobtainedaCDPclimatechangequestionnaireratingofB
SFhasratedas“LowRisk”bySustainalyticsfortwoconsecutiveyears(2022-2023)
SFhasbeenincludedintheFTSERussellESGIndexseriesforthreeconsecutiveyears(2021-2023)
SustainabilityManagementSFiscommittedtointegratingcorporatevaluewithsocialvalue,nurturingavisiontodrivesustainableindustrydevelopment,andactivelyexploringthepathofcorporatesustainability.SFcontinuouslyimprovesitssustainabledevelopmentmanagementsystem,activelyintegratingESGprinciplesintoeveryaspectofitsvaluechain,enhancingitssustainabledevelopmentcapabilitiesandbusinessresilience,andachievinglong-termvaluecreation.DeclarationfromtheBoardofDirectorsTheBoardofDirectorsandalldirectorssolemnlydeclarethatthecontentsofthisreportaretrue,accurate,andcomplete,withoutanyfalserecords,misleadingstatements,orsignificantomissions.TheBoardalsomakesthefollowingstatementsregardingitsESGsupervisionandmanagementwork:
ESGGovernanceSystemSFintegratesESGprinciplesintoitscorporatedevelopmentstrategy,establishingascientificandprofessionalESGmanagementsystemandaclearandtransparentESGgovernancestructure.Meanwhile,itcomprehensivelyimplementstheESG-relatedstrategiestosupportthesustainabledevelopmentoftheCompany’sbusiness.
CommunicationwithStakeholdersSFattachesgreatimportancetocommunicationwithstakeholdersandhasestablisheddiverseandefficientcommunicationchannelstailoredtothecharacteristicsofdifferentstakeholders.Throughregularanddiversifiedcommunicationwithninecategoriesofstakeholdersincludingregulatoryagencies,investors,employees,customers,valuechainpartnersandsoon,SFoptimizetherightstoknowforallstakeholders.Atthesametime,theCompanyactivelyconsidersstakeholders’concerns,integratingtheirexpectationsanddemandsintostrategicandoperationalmanagement,andregularlyreviewsthematerialityofvariousissuesintheCompany’soperationsanddevelopment.MainStakeholderGroupsMainConcerns
MainChannelsforCommunication
ResponseMeasures
Regulatoryagencies
CompliantoperationPayingtaxesin
accordancewithlawsBuildingIntegrity
InformationdisclosurePolicyimplementationInspectionofinstitutions
OperatingincompliancewithlawsPreventingmajorsafetyaccidentsIncreasinglocalemploymentratePromotingactivelyindustrialpovertyalleviation
Employees
Employeesrightsand
benefitsEmployeedevelopment
andtrainingEmployeecareOccupationalhealthand
safety
EmployeecommunicationchannelsEmployeesatisfactionsurveyEmployeemeetingEmployeeactivities
Protectingemployees’rightsaccordingtothelawProvidingtrainingImprovingthetalentpromotionandsalarysystemmechanismStrengtheningoccupationalhealthandsafetymanagementPromotingdiverseemployeebenefits
Customers
SafetyDeliveryConsumersProtectionCustomersprivacyResponsiblemarketing
CustomerresearchCustomerhotlineCustomersatisfactionsurvey
Providingefficient,reliable,andfastlogisticsservicesEnhancingthecustomerclaim
settlementprocessBuildingasafeecosystem
Shareholdersand
investors
InvestmentreturnsCorporategovernanceESGmanagement
Generalmeetingof
shareholdersAnnouncementsand
circularsInvestorroadshow
Establishingandimprovingthescientificdecision-makingandsupervisionmechanismStrengtheningriskmanagementDisclosinginformationproperlyOrganizingandparticipatingin
activitiestargetingdifferenttypesofshareholdersDirectors,supervisorsandseniormanagement
CorporategovernanceComplianceriskSustainableOperations
Regularboardmeetings
PeriodicreportOperatingincompliancewithlawsandregulationsStrengtheningriskmanagement
Suppliers
Sustainable
procurementHonestyandintegrityIndustrycooperation
SupplierconferenceSuppliertrainingIndustrycommunication
PromotingtransparentprocurementEliminatingcommercialbribery
Community
PubliccharityCommunity
developmentRuralrevitalization
ProvisionofemploymentIndustrialassistanceVolunteerservicePublicwelfareactivities
Interactionsthroughwebsitesand
otherofficialplatformsPayingregularvisits
Industryassociation
StrengtheningcommunicationandcooperationIndustrialstandard
development
ConveningsummitactivitiesOrganizingtechnologicalcommunication
ParticipatinginindustryactivitiesParticipatinginthedevelopment
ofindustrialstandard
Media/thepublic
InformationtransparencyInteractionwiththemedia
InformationdisclosureBuildingacommunicationmechanism
Activecommunicationthrough
websitesandotherofficial
platformsProvidingexternalpublicity
materials
AssessmentofMaterialityIssuesToreviewthecommitments,policies,managementstrategies,actionsandperformanceintheaspectofsustainabledevelopment,andtorespondtostakeholders’concernsregardingtheCompany’ssustainabledevelopment-relatedmatters,SFannuallyidentifiesandupdatesESGmaterialityissuesthroughacombinationofquestionnairesurveysandon-siteinterviews.TheseissuesarecomprehensivelyintegratedintotheCompany’soperationalmanagementwork,continuouslystrengtheningthemanagementandpracticeofsustainabledevelopmentwithintheCompany.ProcessofAssessingMaterialityIssues
Step1-IdentificationofissuesStep2-StakeholderSurveysStep3-AssessmentofthematerialityissuesStep4-Prioritizationoftheissues
SafetydeliveryandtransportationDatasecurityandprivacyprotectionRespectandguaranteeofhumanrightsEnergymanagementandcarbonemissionreduction
EmissionmanagementSustainablesupplychainsRuralrevitalization,charityandvolunteeringResponsetoclimatechange
Diversityandinclusion
Low
TheimportancetotheCompany’sdevelopment
Theimportancetostakeholders
GovernanceEnvironmentSociety
High
CorporategovernanceOccupationalhealthandsafetymanagement
ProductandserviceoptimizationBuildingagreenandsmartindustrychainEmployeetraininganddevelopment
Anti-corruptionandbusinessethicsEmployeewelfareandcareGreenpackagingandresourcerecycling
AnalysisResultofMaterialityIssues
Theme:ForgingAheadwithOriginalMissionandWritingaNewChapterUnderConcertedEffortsLedbyPartyBuildingStandardizingCorporateGovernanceStrengtheningRiskControlManagementAbidingbyBusinessEthicsEnsuringInformationSecurity
GOVERNANCE
TrainingclassofthematiceducationonthestudyandimplementationofXiJinpingThoughtonSocialismwithChineseCharacteristicsfora
NewEra
SFPartyCommitteewontheGroupChampionofShenzhenExpress
IndustryPartyCommitteeKnowledgeCompetition
Theme
ForgingAheadwithOriginalMissionandWritingaNewChapterUnderConcertedEffortsLedbyPartyBuilding
Celebrationofthe102ndAnniversaryoftheFoundingoftheCPCand
The“July1”CommendationConference
PartyandMassServiceCenterofSFGroup
ConductingHigh-standardPartyBuildingandStrengtheningPrimary-LevelPartyBuildingAdheringtothePrincipleof“OneSynchronization”and“TwoCoverage”
CarryingoutHigh-qualityPartyMembersActivitiestoStimulateTheirVitalityasaPioneerTobefullypreparedforthe“DoubleEleven”businesspeak,thePartyCommitteeofSFissuedthePartyMembersPioneerActionInitiative,callingonallprimary-levelPartyorganizationsandthemajorityofPartymemberstotaketheinitiativeinthepromptestablishmentofthe“PioneerTeamofPartyMembers”tosupportthefrontlineandserveasastrongreserveforcetowinthe“DoubleEleven”peakbattle.Inaddition,SFarrangedanarrayofactivitiestocelebratethe102ndanniversaryofthefoundingoftheCPC,andencouragedcourierswhowerePartymemberstoplayapartinurbangovernance,andserveasa“mobileprobe”incivilizedcityconstruction,urbanenvironment,andresidentservices.
PartymemberQinWenchongwonthe27th“ChinaYouthMay
FourthMedal”
SFAviationDepartmentwasawarded“NationalWorkersPioneer”
Inthe“sevengoalsfortheyouthinthenewera”seriesofactivities,eachprimary-levelpartyorganizationactivelyrecommendeditsexcellentpartsfortheappraisalofrolemodels:
In2023,thecoverageoftheCompany’sPartybuildingwasashighas85%.
StandardizingCorporateGovernanceCorporateGovernanceSFhasformulatedtheArticlesofAssociation,theRulesofProcedureforGeneralMeetingofShareholders,theRulesofProcedureforBoardofDirectors,andtheRulesofProcedureforSupervisoryCommitteeandotherinternalcontrolrulesandregulationstoimprovetheinternalcorporategovernancestructureandtheinternalmanagementsystemandregulatetheconductoftheCompany.TheCompanyhasclearlydefinedtheresponsibilitiesandauthoritiesofdecision-making,executionandsupervision,establishedacorporategovernancestructurecomposedofthegeneralmeetingofshareholders,BoardofDirectorsandSupervisoryCommittee,andformedaneffectivedivisionoflaborandrestraintmechanismwithclearrightsandresponsibilitiesandstandardizedoperation.
Generalmeetingofshareholders
OfceoftheBoard
ofDirectorsStrategyCommittee
RemunerationandAppraisalCommittee
RiskManagementCommittee
BoardofDirectors
SupervisoryCommittee
NominationCommittee
AuditCommittee
GeneralMeetingofShareholdersTheCompanyconvenesandholdsgeneralmeetingsofshareholdersinstrictcompliancewithrelevantlawsandregulations,engageslawyerstoattendthegeneralmeetingasobserversandissuelegalopinionsontheholdingandvotingproceduresofthegeneralmeeting,andgivesfullrespecttoandprotectsthelegitimaterightsandinterestsofallshareholdersandinvestors.TheCompany’scontrollingshareholdersstrictlyregulatetheirbehaviors,exercisetheirrightsthroughthegeneralmeeting,anddonotinterferewiththeCompany’smanagementordecision-makingdirectlyorindirectlybypassingthegeneralmeetingandtheBoard.In2023,SFheld3generalmeetings.
SF’sGovernanceStructure
PerformanceofDutiesbySpecialCommitteesofSF’sBoardofDirectorsin2023StrategyCommittee
ConsidertheoveralldevelopmentstrategyandsustainabledevelopmentstrategyoftheCompany,superviseandguidetheESGimplementation,andmakerecommendationstotheBoardofDirectors.RemunerationandAppraisalCommittee
EnsurethattheremunerationsystemservestheCompany’sbusinessstrategyandissubjecttoconstantadjustmenttosupporttheCompany’sfurtherdevelopment.RiskManagementCommittee
GuidetheCompany’soverallriskmanagement,evaluatethecompletenessoftheriskmanagementsystemandissueopinions,andprovidesupportfortheBoardofDirectorstoperformriskmanagementfunctions.NominationCommittee
Makedecisionandprovideprofessionalrecommendationsonthecandidates,selectioncriteriaandselectionproceduresfordirectors,generalmanagers,andotherseniormanagementappointmentoftheCompany.AuditCommittee
Givefullplaytotheroleofauditsupervision,reviewauditworkreportseveryquarterandprovideguidanceandsuggestions,promotetheestablishmentandimprovementofinternalcontrols,standardizetheCompany’sbusinessbehaviors,optimizebusinessmanagement,andavoidbusinessrisks.
DiversityoftheBoardofDirectors
StrengtheningRiskControlManagement
SFhasestablishedasoundinternalcontrolandriskmanagementsystemtostrengthenandstandardizetheinternalmanagementoftheCompany,continuouslyimprovetheeffectsofriskpreventionandcontrol,andpromotethesustainableandhealthydevelopmentoftheCompany.TheCompanyalsoactivelyidentifiesandassessesenvironmental,socialandgovernance(ESG)risksinoperationanddevelopment,andclarifiestheresponsestrategiesforsuchriskstoeffectivelyreduceoperationalrisks.
RiskManagementSystemSFhasestablishedariskmanagementstructureledbytheRiskManagementCommitteeoftheBoardofDirectors.TheRiskCommitteeundertheRiskManagementCommitteeoftheBoardofDirectors,ledbytheChiefFinancialOfficer(CFO)oftheCompany,isaprofessionaldecision-makingbodyfortheoverallmanagementandcontroloftheCompany’srisks.TheCommitteeismainlyresponsiblefordeliberatingandmakingdecisionsonthebuildingoftheCompany’sriskmanagementsystem,policies,preventionofmajorrisksandresponsetomajorcrises.TheRiskCommitteereportstotheRiskManagementCommitteeoftheBoardofDirectorsonaquarterlyandannualbasis.TheRiskControlandComplianceOfficeoftheCompanycoordinatesthemanagementofriskcontrolandcompliance;whiletheleaderofeachfunctionaldepartment,BG(BusinessGroup),BU(BusinessUnit)andregionhastheprimaryresponsibilityfortherelevantriskcontrol,responsiblefortheformulationofspecificriskcontrolmeasuresandimplementationrules,aswellastheidentificationandassessmentofdailyrisksandtheimplementationofcontrolmeasures.
SFRiskManagementOrganizationalStructure
RiskManagementCommitteeoftheBoardofDirectorsRiskCommittee(CFO)
TheCompany’sRiskControl
andComplianceOfce
TheCompany’sFunctions,BGs/BUsandSubsidiaries,etc.
StrategyFormulationOrganization:
StrategyFormulationandGuidance
OverallManagementOrganization:
SystemOptimization,andControl
ImplementationOrganization:
RoutineManagementandExecution
Uniedadministration
UniedoperationAssessment
ReportFeedbackOptimization
RiskManagementPractices
SFcontinuestoimproveitsriskmanagementsystemonthebasisoftheCompany’scomprehensiveriskmanagementsystem.In2023,SFnewlybuiltacomplianceriskmanagementsysteminvariousfieldsincludingenvironmentalprotection,safetyproduction,anti-monopolyandunfaircompetitionbycomprehensivelysortingoutcompliancerequirementsandreferringtodomesticandinternationaladvancedexperiences.SFalsosynchronouslyupdatedpolicydocumentssuchastheRiskControlandComplianceManagementPolicy,andtheRiskEventManagementPolicytoconsolidatetheCompany’sriskmanagementcapabilities.EnhancementofDigitalRiskManagementCapability
SFhascontinuedtostrengthenitsdigitalriskmanagementcapabilitybycontinuouslyupgradingtheCompany’sriskmanagementsystem,internalcontrolandcompliancesystemandcompliancemanagementsystem.Throughcontinuousiterativeoptimizationofthesystems,SFhasachievedthedigitizationoftheentirechainfromriskidentification,assessment,monitoring,earlywarning,response,toloopclosing,therebyeffectivelyimprovingtheefficiencyofriskidentificationandmanagement.
In2023,SFcompletedthebuildingofitscompliancemanagementsystem,applyingintelligentalgorithmstomarkandaggregatecomplianceinformationinasystematicway,andenhancingitsabilitytoaggregate,precipitate,analyze,shareandproactivelymanagecomplianceinformationinanintelligentmanner,thusrealizingthescheduledposition-basedpushofcomplianceinformationandimprovingtheefficiencyofcompliancemanagement.Inaddition,theCompanyhasoptimizedtheriskmanagementfunctionandlaunchedtheriskeventdatabaseatthemobileendtofurtherenhancetheefficiencyofriskmanagement.
RiskManagementSystemResponsibleformonitoringriskmanagementandcontrolinpriorityareasoftheCompanyandmanagingriskevents.InternalControlandCompliancePlatformResponsibleforconductingregularinternalcontrolinspectionsoftheCompany’sbusinessprocessesandsupervisingrectification.ComplianceManagementSystemResponsibleforintelligentlycapturingandanalyzingexternalregulatoryrequirementsandpublicopinioninformation,andmonitoringthequalityofinternalizationofexternalregulations.
ESGRiskManagementSFregularlycarriesouttheidentificationandsortingofriskinformationdatabase,andfullyintegratesenvironmental,socialandgovernancerisksintotheoriginallevel1,2and3riskleveldatabase.TheESGriskmanagementstructureisconsistentwithSF’sriskmanagementorganizationalstructure,withtheRiskManagementCommitteeoftheBoardofDirectorsasthehighestriskmanagementbodyresponsiblefortheidentification,preventionandcontrolofESGrisks.Atpresent,SFhasidentified16typesofESGrisksincludingnaturaldisasterrisk,intellectualpropertyrisk,fraudrisk,safetyproductionrisk,humanresourcemanagementriskandothers.Environmentalriskscontaincarbonneutralityrisk,operationrisksunderextremeweatherandhightemperature,coveringawiderangeoftheESGfield.(Pleaserefertothe“Climate-relatedInformationDisclosures”forthegovernance,countermeasuresandtargetsofclimatechangerisks.)
Loop-closingManagementofRiskEventsSFhasestablishedasoundriskeventmanagementsystem,whichrealizesgradedriskeventmanagementthroughrisklabels,andstrengthensthewhole-processriskmanagementofpre-eventprevention,in-eventresponseandpost-eventreview,soastoenhancetheefficiencyofriskeventmanagementandcontrol.
Pre-eventPreventionRegularlycarryoutriskassessmenttounderstandthecurrentsituationofriskmanagementandcontrol,continuouslyoptimizetheriskmanagementandcontrolmechanism,andreducetheprobabilityofoccurrenceofriskeventsfromthesource.
Post-eventReviewSummarizetheincidentwiththerelevantdepartments,digoutrootcauses,promotethedepartmentstoformulateoptimizedsolutions,andcontinuetoconsolidatethebasiccapabilitiesofriskeventmanagement.
In-eventResponseRespondwithmultipledepartmentstoaddressriskeventsaccordingtolocalconditionsandminimizethenegativeimpactscausedthereby.
RiskManagementTrainingSFcontinuestoorganizediversifiedrisktrainingandempowermentcoursestostrengthenemployees’riskawarenessthroughofflinetraining,onlinelearning,examinationandotherforms.In2023,theCompanyconductedatotalof29trainingcoursesonriskcompliance,coveringsuchriskareasasproductandservicequality,anti-monopolyandunfaircompetition,exportcontrolandtradesanctions,andintellectualpropertyrights.Atotalof86,400hoursofrisk-specifictrainingcourseswereconductedthroughouttheyear,andthecoveragerateofnewemployeesreached100%.
Basedonriskeventmanagement,theCompanycarriedoutatargetedrefreshoftheriskscenarioanddeposited26riskresponsemanagementandcontrolplansin2023.Basedonthesummarizedresponseexperienceofhistoricalriskevents,theCompanyconsideredmedium-andhigh-riskpointsintobusinessscenariostopreparecorrespondingriskplans,achieving100%coverageofmediumandhigh-riskpoints.
In2023,theCompanyheld24weeklymeetingsonriskcontrol,generatingatotalof52resolutions,ofwhich4meetingsand5resolutionswererelatedtoESGissues.
AbidingbyBusinessEthicsSFadherestocomplianceoperationandbusinessethics.TheCompanyhasestablishedamanagementmechanismledbytheAuditCommitteeoftheBoardofDirectors,whiletheChiefAuditExecutive(CAE)isresponsiblefortheoverallmanagementoftheCompany’sbusinessethicsaffairs,includinganti-corruption,anti-moneylaunderingandanti-unfaircompetition,andregularlyreportstotheAuditCommittee.Forprimary-levelmanagers,theCompanyformulatedthe“369CodeofConduct”,whichputanendtothreeviolationsofbusinessethics,requiredsixaffairstobemadepublic,andestablishednineguidelinesformanagerstosetanexampleandadheretobusinessethicsinoperationandmanagement.In2023,SFhadnolegallitigationsrelatedtoimpropercompetitionandanti-monopoly.
SeniorManagementDisciplinary
InspectionCommittee
EmployeeDisciplineInspectionCommitteeLedbytheCEO,CHOandCAE
SF’sDefensiveLinesforIntegritySupervision
ThreeDefensiveLinesforIntegrity
Supervision
Thefirstline:Businessareas/branches
Thethirdline:CompanyauditThesecondline:RegulatorydepartmentattheheadquartersforeachsegmentLegalaffairs/Compliance/Internalcontrol/Riskcontrol,etc.
Business
Areas/Branches
Businessowners/outlets
RiskControlGroupofOperationandManagement
Department
EmployeeRelationshipGroupofHumanResources
Tocreateafair,justandopenworkingatmosphere,SFhasalsoestablishedananti-corruptionsystemof“nocourage,noabilityandnointention”tostrictlypreventandsternlypunishillegalandcorruptbehaviorssuchasbribery,acceptanceofbribery,embezzlement,andfraud.
SF’s“NoCourage,NoAbilityandNoIntention”SystemforAnti-corruption
Layasolidfoundationof“nointentiontobe
corrupt”ideologyCommitmentsigningPropagandaandeducation
SpeciallearningOrganizationatmosphere
Createa“noabilitytobecorrupt”governance
environmentofOrganizationgovernanceSystemsandstandardsDemocraticsupervision
Createaworkingatmosphereof“nocouragetobecorrupt“Activeanti-fraudProfessionalinvestigationandpunishmentStrictaccountabilitysystem
In2023,SFactivelycarriedoutspecialtrainingonintegritytopicsthroughavarietyofonlineandofflinechannelstoorganizeallemployeestolearn,toknowandtoabidebytherulestogether.Integrityrelatedtrainingcovers100%oftheemployees,withatotalof70,073hoursofanti-corruptioneducation.Amongthem,20offlinespecialanti-corruptiontrainingsessionswereheldthroughouttheyear.
2023IntegrityTrainingProgramInordertopreventandcombatagainstallkindsofcorruptbehaviors,SFactivelyencouragesallemployeestosigntheLetterofCommitmenttoAnti-corruption,toprotectthelegitimateinterestsoftheCompany,employees,customersandpartnersfrominfringement,andtopromotethesustainableandhealthydevelopmentoftheCompany.In2023,therateoftheworkforcesigningtheLetterofCommitmenttoAnti-corruptionreached99.0%,up4.4%fromthatin2022.Inaddition,theCompanyrequirescooperativesupplierstosigntheIntegrityAgreementtojointlybuildanintegrityvaluechain.In2023,therateofsupplierssigningtheIntegrityAgreementreached100%.
SF’sAnti-CorruptionPropagandaandEducation
ExposurebulletinEarlywarningfordisclosureofviolationofrulesordisciplines
PropagandaandpromptsPositiveguidanceCommendationofexamples
SysteminterpretationRedlineunder
rulesReporting
channelsRewardmechanismSituationalguidance
CautionaryformJudicialfraudcasedisclosurewarning
IntegritybriefingMonthlydisclosureHotissuesandconcerns
Anti-corruptionannouncement
IllegalfraudAnnualannouncement
“HonestyandIntegrity–DoubleFullPass”:
SFlaunchedthe“HonestyandIntegrity–DoubleFullPass”actionforallemployees,andatotalof115,000employeesparticipatedinlearningandexamination.“PreventingandControllingRisksforOperation”:
Theintegrity-themedtraining,“PreventingandControllingRisksforOperation”,wasconductedforkeypositionsandspecificfunctions,coveringmorethan3,500employees.ManagementLectures:
10sessionsof“ManagementLectures”wereheldformanagement,coveringcorevalues,culturalconcepts,integrityandanti-corruption,withmorethan6,600peopleparticipatedintotal.
TheCompanyunderstandstheinternalintegritysituationthroughregularresearchonintegrityindex.Atthesametime,theCompanycontinuouslycarriesoutpublicityandeducationonintegrityculturewhichcoversallemployees,promotestheanti-corruptionsystemandinitiativestotheemployeesthroughvariousforms,includingpolicyinterpretation,integritybriefingsandanti-corruptionannouncements.Furthermore,theCompanyalsoadoptsacombinationofonlinecasesandofflinetrainingtocarryoutpositivepropagandaonintegritycultureandnegativewarningsonfraudcasestostrengthenemployees’anti-corruptionawareness.
ReportingchannelsSFprovidesmultipleopen7*24reportingchannelsforinternalandexternalstakeholders,includinge-mail,hotlines,andtheCompany’sofficialwebsite,toencourageemployees,suppliersandotherstakeholderstoactivelyexposeviolations.Atthesametime,theCompanyhasestablishedamutualcommunicationmechanismtounderstandtheplightofemployeesonbusinessethicsthroughemployeesymposiums,internalmediaandotherforms.
ReportingchannelsTargetgroupReportinge-mailsf5198@sf-express.com
AllinternalemployeesandexternalstakeholdersSFofficialwebsiteAboutus–IwanttoreportMailingSFHeadquarters–AuditDepartment(Receipt)ForespaceAPPService–Iwanttoreport
AllinternalemployeesLaborunionhotline4006883783Uponreceiptofthereport,SFwillactassoonaspossible,requiringtherelevantdepartmenttofollowup,andmakeimmediateandpositiveresponsesinaccordancewiththe“TripleOnes”(“三个一”)timelinessrequirements.
Aftertheinvestigationandreviewofanyviolations,theCompanywilltakedisciplinaryactionagainsttheresponsiblepersoninvolved,dependingontheseverityoftheviolation.Iftheviolationissuspectedofbeingillegal,theresponsiblepersonwillbereferredtothejudicialauthoritiesforprosecution.
ExcerptsfromtheAnti-CorruptionCommitment:
Iwillrefusetoengageinanybribery,acceptanceofbribes,embezzlementandotherimproperbusinesspracticesduringthetenureof
office.IwillrefusetoengageinanybehaviorthatconflictswiththeinterestsoftheCompanyduringthetenureofoffice,unlesspriorwrittenandexplicitintentionisobtainedfromtheCompany.Duringemployment,ifanyunitorindividualrelatedtothebusinessoftheCompanyoffersorrequestanygifttomeduringthetenure
ofoffice,IwillrefuseandpromptlyreporttotheCompany.
“TripleOnes”Requirements:
Responsewithinoneworkingday:Respondtothewhistleblowerwithinoneworkingdayuponreceiptofthereport.Caseconfirmationwithinoneweek:Confirmwhetheracaseneedstobefiledforinvestigationwithinoneweekuponreceiptofthe
report.Completionoftheinvestigationwithinonemonth:Completetheinvestigationofthereportandprovidetheresultswithinonemonthof
confirmingthecase.
In2023,SFachieveda100%follow-uprateforeffectivereportsanda96%compliancerateforthe“Tripleones”requirementsregardingtime-efficientcomplainthandling.
WhistleblowerProtection
SFhasclearlydefinedtherequirementsforconfidentialityofwhistleblowerinformationinitsReportingManagementMeasures:Anyemployeewhohasaccesstoinformationreportedshallkeeptheinformationconfidential.Theresponsiblepersonofeachorganizationsthefirstpersonresponsiblefortheprotectionofwitnesses(includingwhistleblower),andshalltakereasonablemeasurestoprotectwitnesses(includingwhistleblower),ensurethatthebasicrightsandinterestsofwitnesses(includingwhistleblower)arenotinfringed,andstampoutanyformofretaliation.In2023,thereisnobreachesofprivacyforanonymouswhistleblowersinSF.
SF’sMeasuresfortheManagementofWhistleblowingsetsouttheconfidentialityrequirementsforwhistleblowerinformation,includingbutnotlimitedtothefollowing:
Allpersonnelwhoreceiveinformationreportedshallsubmittheinformationtothedepartmentinchargeofwhistleblowingandshallnot,attheirdiscretion,disclosetheinformationtootherpersonnel.Personnelinvolvedinthefollow-upofthereportshallnotdisclosetherelevantinformationtootherpersonnel.Investigationresultsandhandlingopinionsshallnotbedisclosedpriortotheassessmentandpublicannouncementofthedisciplinary
opinions.Investigationreportsandevidenceshallnotbedisclosedtootherpersonnelattheirdiscretion.
Attheendofthereportingperiod,SFhad4,093patentsinforceorpendingand2,490softwarecopyrights.Ofthese,inventionpatentsaccountedfor
59.3%ofthetotalpatentportfolio.
EnsuringInformationSecurityInformationandCybersecurityManagementSystemSFremainshighlyvigilantwithregardtoinformationsecurityandcybersecurityrisks.TheCompanycontinuouslyimprovesitsinternalinformationandcybersecuritymanagementsystem.TheCompanyalsoupdatesanditeratesitsinternalpoliciesandrelatedmeasuresinaccordancewiththelatestrelevantdomesticandinternationallaws,regulations,aswellasdataprotectionstandards.Theseeffortsstrengthenthefoundationfordataprotectionandnetworkinformationsecurity.In2023,SFupdateditsinformationandcybersecuritygovernancestructurebyestablishinga3-layerinformationsecurityandprivacymanagementstructurethatincludesdecision-making,managementandexecutionorganizations.
InformationandCybersecurityGovernanceStructureSFTechnologyInformationandCybersecurityManagementSystemhasobtainedISO27001InformationSecurityManagementSystemCertificationandISO27701PrivacyInformationManagementSystemCertification,coveringtheCompany’smainbusinessoperationscenarios.Inaddition,theSFExpressapphaspassedtheLevel3ProtectionAssessmentforCybersecurityClassificationProtection,andtheCCRCCertificationinMobileInternetApplication(Andriod/IOS)Security.
Decisionmaker
InformationSecurityandPrivacyCommittee
ComposedoftheCTO,theCEOandtheCFOoftheCompany
Beresponsibleforinformationsecurityandprivacyprotectiondecisions,appointmentsandinstructions,aswellassupervisionandauditofpersonalinformationprotectionrelatedmattersInformationSecurityandPrivacyProtectionWorkingGroup
LedbytheChiefInformationSecurityOfficer,withanInformationSecurityCenter,variousbusinesslines,andaLegalAffairsCenter
CoordinateandorganizetheCompany’sinformationsecurityandprivacyprotectiongovernanceManagementDepartmentsandBusinessUnits
Composedoffunctionaldepartmentsandbusinessunits
ImplementspecificinformationsecurityandprivacyprotectiongovernancemeasuresExecution
ISO27001Certification
ISO27701Certification
CCRC(Andriod)Certificate
Level3CybersecurityCertificate
InformationandCybersecurityManagement
AssessmentofGradedProtection:
Thesecuritycomplianceofinformationsystemsismonitoredandassessedbasedonnationalandindustrystandardsandspecifications.ThisassessmentenablestheCompanytogainatimelyunderstandingofthesecurityprotectionstatusofinformationsystemsandtoassesstheirsecurityprotectioncapabilities.Inaddition,targetedcorrectiveactionscanbeproposedforanyidentifiedsecurityissuesandpotentialrisks.InternalAuditoftheManagementSystem:
InternalauditsoftheinformationsecuritymanagementsystemarecarriedoutinaccordancewithISO27001,ISO27701andotherrelevantstandardsintermsofcompliance,applicabilityandsufficiency.AnyissuesidentifiedareaddressedpromptlytoensurethereliabilityoftheCompany’sinformationandcybersecuritysystem.SecurityResponseCenter(SRC):
TheSFSRCisdesignedtoenablepotentialinternalriskstobeidentifiedexternallyandremediatedinatimelymanner,andtorewarduserswhodiscoversecurityvulnerabilitiesinthesystemsandoperations.
Inordertostrengtheninformationandcybersecuritymanagement,SFhastakenvariousmeasurestoimprovethedatasecurityawarenessanddatasecurityandpersonalinformationprotectionskillsofallemployees,therebyenhancingthefoundationofSF’sdatasecurity.Red-blueconfrontationdrillInMarch2023,SFconductedatwo-weekRed-blueconfrontationdrillsincollaborationwiththeattackteamofanexternalsecuritycompany.Thedrillsimulatedclassicscenariosofvariousexternalcyberattacks.Throughoutthedrill,theCompanycontinuouslyidentifiedweaknessesinthecybersecuritydefensessystemandreviewedthemforimprovement.Theaimofthedrillwastoimprovethecollaborationandemergencyresponsecapabilitiesofoursecurityteam,therebystrengtheningtheCompany’sdatasecuritycapabilities.
SFDataSecurityRiskAssessment
StandardStatus
NationalstandardInformationSecurityTechnology–DataSecurityRequirementsforExpressandLogisticsServices(GB/T42013-2022)
OfficiallypublishedinOctober2022
NationalstandardInformationSecurityTechnology–BasicRequirementsforCollectingPersonalInformationinMobileInternetApplications(GB/T41391-2022)
OfficiallypublishedinApril2022
NationalstandardInformationSecurityTechnology–ImplementationGuidelinesforNoticesandConsentinPersonalInformationProcessing(GB/T42574-2023)
OfficiallypublishedinMay2023
NationalstandardInformationSecurityTechnology–SecurityRequirementsforProcessingofSensitivePersonalInformation
OfficiallyopenforpublicconsultationinAugust2023
CyberSecurityStandardPracticeGuide–DataClassificationandGradingGuidelines
OfficiallypublishedinDecember2021
MeasurestoProtectPersonalInformation
MechanismforReceivingandRespondingtoRequestsRegardingPersonalInformationRights
SFhasestablishedamechanismforreceivingtorequestsregardingpersonalinformationrights.Priortothecollectionandprocessingofuserdataforbusinesspurposes,userswillbepromptlyinformedoftheirpersonalinformationrightsandrelatedinformationthroughmeanssuchasprivacyagreementcheckboxesanddevicepop-ups.Inaddition,users’requeststoexercisetheirpersonalinformationrightsarerespondedtowithinthespecifiedtimeframeasrequiredbythelaw.
StrengtheningtheTechnicalFoundationofPrivacyProtectionSFkeepsimprovingitsdatasecuritytechnologycapabilities,includingunifiedprivilegemanagementplatforms,automatedencryption/decryptionplatforms,logmanagementandanalysistools,andpersonaldatadesensitization.Theaimoftheseeffortsistoprotectusers’personalinformationfromunauthorizedaccess,manipulation,disclosure,corruptionorloss.
PrivacyWaybillProtectionSFdesensitizesthefieldsontheexpresswaybillthatcontainusers’personalinformation,namelythenames,contactandaddressdetailsofthesenderandrecipient.Inaddition,deliverypersonnelandcustomerservicerepresentativescommunicatewithcustomersusingvirtualphonenumbers.Thiseffectivemanagementoftherisksassociatedwithdatasharingenhancesusers’privacyexperience.
PersonalDataLifecycleSecurityManagement
Underthedatalifecycletheory,thepersonalinformationinvolvedinthebusinessactivitiesissubjecttoclassificationandgradingmanagement.SFtakesprotectivemeasuressuchasencryption,de-identification,andaccesscontrolduringthedatacollection,transmission,use,andstorageprocesses,dependingonthesensitivityofthedataandtheprincipleofminimumnecessaryrule.Thesemeasuresaimtoeffectivelyprotectpersonalinformationsecurity.SecurityIncidentDetectionandResponse
SFusesasecurityincidentinvestigationandresponseplatformtomonitorbothinternalandexternalthreatsignalstargetingsensitivedatainrealtime.Thisplatformallowsforimmediateidentificationofabnormaloperationsandhigh-riskbehaviorsthatmayposetheriskofpersonalinformationleakage.Onceanabnormalityisidentified,theCompanyimmediatelylaunchesaninvestigationandtakesmeasurestominimizetheriskofpersonalinformationleakageatthesource.
Theme:ExploringValuethroughCarbon,RacingtowardstheZero-CarbonFuture
ENVIRONMENT
TheIndustry’sFirstShipment-levelCarbonCalculationModelIndependentlyDevelopedbySFProvidingLow-carbonSupplyChainSolutions,EmpoweringIndustrialChainPartnersAsabenchmarkenterpriseactivelypromotingandimplementingthe“dualcarbon”strategyinthelogisticssupplychain,SFunderstandsthatthevalueofgreendevelopmentgoesbeyonditselftoinfluencetheentireindustrychain.Basedonitsstandardizedcarbonmanagementsystemandfine-grainedcarboncalculationcapabilities,combinedwiththeleadingexperienceinthelogisticsindustry,SFhasreacheddeepintovariousindustriessuchasnewenergy,high-tech,clothing,footwear,andluxurygoods,providingcustomizedgreenandlow-carbonsupplychainsolutionsandservicestomultiplebrandcustomers.Itstronglyenablesupstreamanddownstreampartnersintheindustrialchain,collaboratingwithourcustomerstoacceleratelow-carbontransformationandjointlydrivetheindustrytowardsazero-carbonfuture.
SF’sIntelligentPackagingAlgorithmSolutionhelpstheMotorcycleParts
CompanyEnhanceitsGreenValueTohelpthemotorcyclepartscompanysolveproblemssuchaslowwarehouseloadingefficiency,severepackagingmaterialwaste,andhightransportationcosts,SFcustomizedanintelligentpackagingalgorithmsystemforthiscompany.Thesystemsimulatesthepackagingprocessthroughcomputermodelling,andusesalgorithmstoaccuratelycalculatethemostsuitableboxsizeforeachorder.Comparedtothetraditionalmethodofpackagingbasedonemployeeexperience,thedigitalpackagingtoolalgorithmachievespreciseandefficientboxselection,improvestheloadingrateofpackagingboxes,andsignificantlyreducestheusageofpackagingmaterials.Meanwhile,theadaptationofboxsizeseffectivelyreducesspacewasteduringtransportation,improvestheefficiencyoftransportationresourceutilization,andalsoreducestransportationcosts.Itnotonlysolvestheproblemofwarehousepackagingforcustomers,butalsobringsdualimprovementsinenvironmentalprotectionandeconomicbenefits.
Theaccuracyofcarbonemissionsdatacanbeimprovedby
approximately70%
Settingcarbontargetsandconducting
monthlyfollow-upWhole-chaincarbonfootprintmanagementfromsupplierstowarehousinganddistribution
Carbonaccounting
Providingconsultationservicesfornetzero
emissionstrategyinlogisticsscenariosDesigninganddeliveringgreenandlow-carbonlogisticservices
Providingcustomerswithservicesincludingcarbonaccounting,carbonneutralitycertification
Carbonemissionreduction
Carboncertification
Assistingcustomersinacquiring
high-qualitycarboncreditstooffsettheiremissionsCarbonoffset
SF’sIntelligentPackagingAlgorithmSolution
Increasetheloadingrateof
packagingboxesProvidethemostsuitable
packagingsolution
Significantlyreduce
packagewaste
SFJoinsChinaESGAlliancetoContributetoaGreenFutureIn2023,SFofficiallyjoinedtheChinaESGAlliance(hereinafterreferredtoasthe“theAlliance”),whichwasjointlyestablishedbyseveralwell-knownenterprisesandinstitutionsintheindustry.TheAllianceintegratesprofessionalESGinsightsandecologicaldevelopmentresources,createsaninnovation-drivencommunicationplatformthatissupportedbydigitaltechnology,andhatchesgreenandsustainablesolutionstohelpenterprisesenhancetheirESGvalues.AsamemberoftheAlliance,SFwillleverageitsleadingadvantagesandsuccessfulpracticesinESGareas,suchasgreentechnologyinnovationandlow-carbonlogisticssolutions,strengthencross-industrycommunicationandcooperation,andexertpositiveinfluenceasamemberenterprise.SF,togetherwithothermembers,strivestodriveESGdevelopmentonallfrontsandleadsthegreentransformation.
BuildingaGreenandLow-carbonLogisticsEcosystem,ChartingaGlobalCarbonNeutralBlueprinttogether
Buildingazero-carbonbusinessenvironmentisofparamountimportanceinturningthegrandblueprintofglobalcarbonneutralityintoreality.SFattachesgreatimportancetocross-industryexchangesandcooperation,andactivelyengagesinprofessionalexchangeandsharingactivities,strivingtoestablishlong-termandfriendlypartnerships.Basedonthecorevalueofsustainabledevelopment,SFfullyleveragesitsleadingadvantagesandsuccessfulpracticesinthefieldofgreenandlow-carbonlogisticstopromotecross-industrycollaboration.Throughparticipationinandconductofcontinuousgreenandlow-carbonspecialdiscussions,mutualempowerment,andtheestablishmentofindustrystandards,itachieveswin-wincooperationwhiledrivingthedevelopmentoftheindustrialchaintowardsgreenandlow-carbondirections.SFreleasesitsgreeninfluenceandjoinshandswithbusinesspartnerstobuildagreenandlow-carbonlogisticsecosystem,contributingtoglobalsustainabledevelopment.
ExploringValuethroughCarbon,RacingtowardstheZero-CarbonFuture——TrainingVenueforSF’sGreenandLow-CarbonCapabilityBuilding
CreatingGreenLogisticsAimingtoprotecttheenvironment,saveenergyandreduceemissions,SFhascontinuouslyimproveditsenvironmentalmanagementsystem,realizedgreenmanagementcoveringthewholelifecycleoflogisticsbypromotinglow-carbontransportation,buildingagreenindustrialpark,developingsustainablepackagingandapplyinggreentechnology,etc.,andactivelycreatedsustainablelogistics.
CarbonReductionInitiativesandAchievements
PhotovoltaicPowerGeneration
GreenPackaging
Applicationof
GreenTechnology
Others
GreenTransportation
CarbonReductionDirectionCarbonReductionInitiatives
GreenGroundTransportation:
Optimizetransportationcapacity,increasetheproportionofnewenergyvehicles,andpromotelow-carbontransportation.Upgradetheloadingcapacityofvehicles,replacevehicleswithhigheraxlecounts,andimprovetransportationefficiency.Phaseouthigh-fuel-consumptionvehicles,reduceenergyconsumptionandpollution,andachievemoreenvironmentallyfriendlygroundtransportation.
GreenAviation:
Increasetheproportionoflow-energyandhigh-efficiencylargefreighterstopromotegreenaviationtransportation.Increasetheproportionofnewenergyvehiclesinairbasestoreducecarbonemissions.
Continuouslyincreasetheconstructionofphotovoltaicinindustrialparks,andcontinuouslyimprovetheproportionofclean
energyinenergyconsumption.
Fullyimplementpackagingreduction,recycling,harmlessnessandstandardization,andcontributetogreenlogistics.
Utilizingintelligenttransportpathplanningtechnologytooptimizetransportroutesandeffectivelyreducetransportenergyconsumption.Activelypromotepaperlessprocesses,suchaselectronicproofofdelivery(POD),photouploading,andpaperlessreimbursement.
Createthe“SFCarbon-NeutralForest”toachievecarbonoffset.Implementtheuniformpointsredemptionmechanismtomotivatethecouriertoreducethefrequencyofuniformreplacementandreducematerialconsumption.
In2023,SFreducedgreenhousegasemissionsby1,945,917tCO
e
GHGemissionintensity(tCO
e/millionrevenue)
ThisistheGHGemissionintensitydataofSFonly,excludingKerryLogisticsNetworkLimited.
41.1
47.6
2022
2023
14%
1030405060702060,000180,000220,000280,000360,000420,000120,000
374,469
304,029
GHGemissionsreducedthroughgreentransportation(tCO
e)20222023
23%
60,000180,000220,000280,000360,000420,000120,0001504506007509001,050300
730.9
824.5
Carbonfootprintperparcel(gCO
e/parcel)20222023
11%
1504506007509001,050300100,000300,000400,000500,000600,000700,000200,000
541,090
506,408
GHGemissionsreducedthroughgreenpackaging(tCO
7%
100,000300,000400,000500,000600,000700,000200,0003,0009,00012,00015,00018,00021,0006,000
18,339
9,843Photovoltaicpowergeneration(MWh)
86%,Equivalenttocarbonemissionreduction
by10,229tCO
3,0009,00012,00015,00018,00021,0006,000200,000600,000800,0001,000,0001,200,0001,400,000400,000
1,018,436
739,982
GHGemissionsreducedthroughtheapplicationofgreentechnologies(tCO
38%
200,000600,000800,0001,000,0001,200,0001,400,000400,0002507501,0001,2501,5001,750500
1,692
Emissionreductioncontributedbyotherinitiatives(tCO
e)(“SFForest”included)20222023
180%
OptimizingEnvironmentalManagementSystemSFhasestablishedasoundenvironmentalmanagementsystemandenergymanagementsystem,andwillcontinuetofacilitatethecompletionofofficialenvironmentalandenergymanagementsystemcertificationsofeachbusinesssegment.Asoftheendofthereportingperiod,alloftheCompany’smainbusinesssegmentshavepassedISO14001environmentalmanagementsystemcertification,andSFAirlineshasobtainedISO50001energymanagementsystemcertification.
ISO14001Environmental
ManagementSystem
ShenzhenS.F.TaisenHolding(Group)Co.,Ltd.S.F.ExpressCo.,Ltd.S.F.ExpressGroup(Shanghai)ExpressCo.,Ltd.GuizhouS.F.ExpressCo.,Ltd.ShenzhenSFFreightCo.,Ltd.GZSFPharmaceuticalSupplyChainCo.,Ltd.FengyiTechnology(Shenzhen)Co.,Ltd.JiangxiFengyuShuntuTechnologyCo.,Ltd.ShenzhenSFComprehensiveLogisticsServiceCo.,Ltd.SFMultimodalTransportationCo.,Ltd.ShenzhenSFInternationalSupplyChainManagementCo.,Ltd.ZhejiangShuangjieSupplyChainTechnologyCo.,Ltd.ShanghaiShunxiaofengDistributionCo.Ltd.WuhanShunfengZhidaLogisticsCo.,Ltd.ShenzhenXingshunIntelligentSupplyChainCo.,Ltd.ShenzhenFenglangSupplyChainCo.,Ltd.ShenzhenChengfengBusinessandEnterpriseServicesCo.,Ltd.ISO50001EnergyManagementSystem
SFAirlinesCo.,Ltd.RB/T104-2013EnergyManagementSystemsforTransportIndustry
Enterprises
PromotingLow-carbonTransportation
Additionally,SFcontinuestoexplorethewiderdeploymentofrenewableenergyvehicles.Aftertakingintoaccountthematurityofnewenergyvehicletechnologyandrefuelingconditions,aswellastheapplicabilityandfeasibilityinpracticaloperations,theCompanyhasinitiatedpilotoperationsofLNGandhydrogenvehiclesincertainregionsandroutes.In2023,atotalof11hydrogen-poweredlightdutytruckshadbeenputintooperationinShanghaiandtwoLNGtractorsinBeijing.
11,354
17,053
21,278
26,189
31,750
40,00030,00020,00010,000
7,049
NumberofSF’sSelf-ownedandLeasedNew-energyPoweredVehiclesfrom2018to2023201820192020202120222023
Servicecoverageextendsto243citiesAtotalof31,750newenergyvehicleshavebeenplacedinservice
ReplacingFuelVehiclesReplacingfuelvehiclesingroundtransportationscenariosisacrucialpartofpromotingenergytransformationandplaysavitalroleinreducingairpollutantsandgreenhousegasemissions.In2023,SFcontinuedtooptimizeandreplacetraditionalfuelvehicles.Methodssuchasincreasingloadingcapacity,replacinghigh-axlecountvehiclesandphasingoutvehicleswithhighenergyconsumption,wereadoptedtocomprehensivelyimprovethefuelefficiencyandtosignificantlyreducethenegativeenvironmentalimpactofexhaustemissionsfromfuelvehicles.In2023,morethan2,000fuelvehicleswerereplacedordecommissionedbytheCompany.
Third-partyplatforms
Third-partychargingpiles
NewenergyvehiclesofSF
SFplatform
Chargingrecords
On-site
chargingChargingoperationsonApp
Interoperability
ofCharging
Platforms
Adoptingthestrategyof“replacingsmallvehicleswithlargerones”,wherevehiclemodelswithinsufficientloadingcapacityarereplacedandeliminated,toreducethefrequencyofdeploymentsandimprovetheefficiencyoftransport.capacityinputbyincreasingloadingcapacity.
Graduallyreplacinghigh-axlecountvehiclemodelswithlow-axlecountonestoreduceunnecessaryfuelconsumption,asthelatterperformsbetterintermsoffuelsavings.
Formodelswithhighfuelconsumption,managementapproachessuchasfuelconsumptioncalibrationandspeedratioadjustmentareemployedtolowerfuelconsumptionModelswithfailureinimprovementareeliminatedtoensureanoverallimprovementinfleetfuelefficiency.
Strictlyinaccordancewithnationalandlocalrequirements,implementthe"NationalStageVIMotorVehiclePollutantEmission"vehicleemissionstandards,andtaketheinitiativetodisposeoffuelvehicleswithsubstandardemissions.
Phase-outofmodelswithinsufficientloadingcapacity
Replacementofhigh-axlecountvehicles
Preciselymanagingfuelefficiency
Strictimplementationofvehicleemissionstandards
Drivingbehaviormodelling
SupportedbytheCompany’sdatatechnology,weestablishedadrivingbehaviordatabase,whichincludesidlingspeed,overspeedandmanyotherfactors,achievingabreakthroughindevelopingafuelconsumptionmanagementtoolfromscratch.
AnalysistoolsforenergyconsumptionWemadein-depthanalysisonfactorsincludingroutes,vehiclemodels,axlecountandemissionstandards,providingstrongsupportforoptimizingfuelconsumptioncontrol.
Managementandtrainingempowerment
IntheCompany’sinternalregularmeetings,exemplarymanagementmethodsrelatedtovehiclereplacement,jobrotation,andparkingaresharedtoconstantlyimprovefuelconsumptioncontrolmeasures.Insomekeyregions,supportivemeasuresforfuelconsumptionmanagementhavebeenimplemented,successfullyreducingfuelconsumptionby1%to5%.
OptimizingTransportationRoutes
EnergyConservationandEmissionReductionLeadingGroupandManagementCommitteeGuidetheworkoftheEnergyManagementTaskforce;Reviewandassesstheworkplansandmeasuresproposed
bytheEnergyManagementTaskforce.
EnergyManagementTaskforce
Conductstatisticalanalysisonaviationkerosene,gasoline,
diesel,gas,water,electricity,andotherenergydata;Formulatespecificenergymanagementworkplansand
measures;Advancetheimplementationofenergymanagementwork
plansandmeasures;RegularlyreporttheprojectprogresstotheLeadingGroup.
SF’sAirlinesEnergyManagementStructure
InternationalRoutesRedispatchUnderthepremiseofensuringflightsafety,SFAirlinescanpreciselyreducetheamountoffuelfortake-offbyimplementingaredispatchstrategyoninternationalroutes,therebyincreasingthebusinesspayloadoftheflight.In2023,SFAirlinessavedabout3,292tonsofaviation
fuelandreducedcarbondioxideemissionsby9,981tCO
ethroughredispatch.
StraightRouteSelection
Routeoptimizationallowsthereductionofunnecessarydetoursandturns.Thisshortenstheflightdistanceandreducesfuelconsumption.In2023,SFAirlinessavedabout1,183tonsofaviationfuelandreducedcarbondioxideemissionsbyapproximately3,587tCO
ethroughstraightrouteselection.
SFiscommittedtobuildingalow-energy,high-efficiency“greenfleet”andactivelyintroducinglargecargoaircraftsuchasthe747and767,whilegraduallyincreasingtheproportionofwide-bodycargoaircraft.Comparedtothetraditional737models,thenewlyintroducedlargecargoaircraftexhibithighercarbonemissionefficiencyandlowerfuelconsumptionpertonofpayloadunderfullloadconditions.Asoftheendof2023,SFhadatotalof86ownedcargoaircraft.
20192020202120222023
0%10%20%30%40%50%60%70%80%90%100%
737747757767
Theproportionofself-ownedlargeaircraftsofSF
increasedyearbyyearfrom2019to2023
Applyingfuel-savingtechnology
SFAirlinescontinuestoexploreandoptimizefuel-savingtechnologiesintheaviationtransportationsector,activelyapplyingaseriesofinnovativefuel-savingmeasures,includingoptimizingflightaltitudelevels,refiningpayloadmanagement,dynamicallocationofaircraftmodelsbasedonpayloadforecast,redispatch
,straightrouteselectionandAPUshutdowntoreducefuelconsumption.
Underthepremiseofensuringthesafeandnormaloperationofflights,SFAirlinesrationallyutilizesinternationalroutefuelpoliciesandimplementsredispatchstrategiesforflightstoreduceaircraftrefuelingandlowerfuelconsumption.
Theprogressofvehicleelectrificationatvariousaviationbasesin2023
Strivingtoachieve
100%electrificationofvehicle
equipmentataviationbasesby2030
Theelectrificationrateofthevehicleequipmentreached
55.8%
27.45%
Theelectrificationrateofthevehicleequipmentreached16%
15.2%
EzhouBaseShenzhenHeadquartersHangzhou
Base
Beijing
StrictpreventionandcontrolofpollutionSFAirlinesiscommittedtoimplementingstrictpollutantemissioncontrolinairtransportationbusinessscenarios.Forwastefuelgeneratedduringaircraftmaintenance,SFAirlineshasformulatedandimplementedinternaloperationalmanagementstandards,clarifyingthedisposalrequirementsforvariousfuels,suchaswastefuel,hydraulicoil,andlubricatingoil.Intermsofnoisecontrol,SFAirlineshasimplementedvariousnoiseabatementmeasuresandhasoptimizeddepartureproceduresandcargoaircraftdeparturestrategies.Additionally,SFAirlinesactivelyengagesinregularairfieldnoisemonitoring,whichfurtherenhancestheeffortstomitigatetheimpactofaircraftnoiseonthesurroundingenvironment.
BuildingGreenIndustrialParksSFisactivelybuildinggreenandlow-carbonindustrialparks,promotinggreenoperationsinvariousaspectssuchasplanninganddesign,warehouseconstruction,andoperationalmanagement,basedongreeninfrastructureconstructionandcarbonreductiontechnologicalinnovation.Throughvariousmeasuressuchasinstallingrooftopphotovoltaics,introducingintelligentwaterandelectricitymanagement,andoptimizingwarehousespacelayout,SFcomprehensivelyimprovestheefficiencyandenergy-savingbenefitsofthetransferprocess,reducingtheenvironmentalimpactofthetransferprocess.thatareenvironment-friendly,energy-efficient,andoperatewithagreenethos.In2023,SF’sindustrialparksinChangshaandFoshanobtainedthe“ClassIGreenWarehouse”certificationbytheChinaWarehousingandDistributionAssociation(CWDA),whiletheGuizhouindustrialparkreceivedthe“GreenLogisticsPark”certificationissuedbytheGuizhouFederationofLogisticsandPurchasing.
SFcontinuouslyincreasestheproportionofcleanenergyusage,activelyplansforrenewableenergygenerationprojects,andadvancestheconstructionprogressofphotovoltaicprojectsinindustrialparks.In2023,SFestablishedtheIndustrialParkPVProjectManagementImplementationSystem,clarifyingthefull-processmanagementstandardsforphotovoltaicprojectsfromsiteselectiontooperation,includingsupplieraccessstandards,photovoltaicprojectinvestmentandconstructionstandards,equipmentandmaterialqualitystandards,managementstandardsduringconstruction,andsubsequentoperationalmanagementrequirements.
GreenWarehouseCertification
(Changsha)
(Foshan)
ProvincialGreenLogisticsParkCertification(Guizhou)
Operationalefficiencyimprovement
Inordertoimprovetheoperationandmanagementefficiencyofthepark,SFhasbuiltapropertymanagementsystemthatintegrateskeypropertymodulessuchasenvironmentalgreening,securityandfiremanagement,andmaintenanceandinspectionoffacilitiesandequipment,whichhascoveredalltheparksinoperationandensuresthattheparksoperateefficientlyandsafelyasawhole.
Intelligentenergymanagement
SFhasestablishedtheEnergyConsumptionManagementSystemforIndustrialParksandinstalledintelligentwaterandelectricitysystemstostandardizethemanagementofpublicenergyconsumptioninvariousparks,effectivelyimprovingtheefficiencyofresourceutilizationintheparks.Asoftheendof2023,theintelligentwaterandelectricitysystemsforindustrialparkshavebeeninstalledandoperatedinfiveparks.Comparedto2022,thewaterandelectricityconsumptioninthepublicareasoftheoperationalparkshasdecreasedby8.9%and12%,respectively.Inaddition,SFactivelypromotestheconstructionofpermeableconcretetechnologyandcarriesoutrainwatercollectionworkwithintheparks.Therecoveredrainwaterisrecycledandreusedasgreeningwater,effectivelyimprovingtheutilizationrateofwaterresourcesandsavingwaterusage,andplaysagooddemonstrationroleinprotectingtheecologicalenvironment.Installationofenergy-savingequipment
SFcontinuestocarryouttheinstallationofnewenergychargingpilestomeetthegreentravelneedsofcustomersintheparks.Bytheendofthereportingperiod,30industrialparkshadcompletedtheconstructionofnewenergychargingpiles,withatotalofmorethan280chargingdevicesinstalledandmorethan500chargingspacesprovided.
Byintegratinginstitutionalregulationsanddigitalempowerment,theCompanyiscontinuouslyimprovingitsenvironmentalmanagementcapabilities,focusingonaspectssuchasoperationalefficiencyimprovement,intelligentenergymanagement,andinstallationofenergy-savingequipment.
ProgressandFuturePlansforPVProjectsinIndustrialParksAsoftheendof2023,SFhadsuccessfullypromotedtheconstructionof26industrialparkPVprojects,ofwhich14industrialparkPVprojectshavebeenputintooperation,withacumulativeinstalledcapacityof64MW,andanannualcleanenergygenerationof18.39millionkWh.SFwillcontinuetopromotetheinvestmentandconstructionofPVprojectsinitsindustrialparks,withtheaimoffullycompletingtheconstructionandputtingthemintooperationbytheendof2025.Bythen,thetotalinstalledcapacityofphotovoltaicequipmentintheparkswillreach140MW,andtheannualpowergenerationisexpectedtoexceed100millionkWh.
SustainablePackagingR&DSFactivelyrespondstothetrendofgreenpackaging,firmlyimplementstheguidanceofthe“9917”Programforgreendevelopmentinthepostalindustry,andcontinuouslyincreasesinvestmentintheresearchanddevelopmentofsustainablepackagingmaterials,strivingtomakebreakthroughsingreenpackagingtechnology,models,andapplicationinnovation.Guidedbysustainabilityandintelligence,SFcomprehensivelypromotesthereduction,recycling,harmlessness,andstandardizationofpackaging,contributingtogreenlogistics.Atthesametime,SFiscommittedtodeepeningthefinemanagementofsustainablepackagingandcloselycollaboratingwithupstreamanddownstreampartnersintheindustrychaintojointlypromotethedevelopmentofgreenpackaging.
RecyclablePackaging
SFRecyclableWovenBag
SFLightweightDocumentWaterproofBag
Duringtherainyseason,toshielddocumentsandticketsfromraindamage,couriersfrequentlyplaceanextrastandardplasticbagoverthedocumentenvelope,thisextrausageaccountingforabout4.5%oftheoveralluseofdocumentenvelopes.Inordertoreducetheconsumptionofmaterialsinthisscenario,SFhasintroducedaspecializedwaterproofbagfordocumentsasanalternative,whichreducesthethicknessby40%,simplifiesthemanufacturingprocess,optimizesfromthree-layerco-extrudedfilmtoasingle-layerco-extrudedfilm,andavoidstheneedforprintingtobemoreenvironmentallyfriendly.In2023,SF’sentirenetworkappliedfortheuseoftheselightweightdocument-specificwaterproofbagsapproximately2.55million.Thismoveledtoadecreaseinplasticconsumptionofaround19tonsandareductionincarbonemissionsofapproximately67tons.
Additionally,SFhasdevelopedandimplementedrecyclablepackagingsolutionsincludingmedicalprecisiontemperature-controlledboxes,coldchainEPPrecyclableinsulatedboxes,andstandardrecyclablepalletboxesforlargeitems,alltailoredtomeetthediverserequirementsofcustomersacrossvariousindustriesandscenariosforcircularpackaging.In2023,SF’srecyclablepackaginginitiativescontributedtoatotalcarbonemissionreductionofapproximately377,000tons.
PharmaceuticalTransportationScenarios–PharmaceuticalTemperature-controlledRecyclableBoxThisboxusesadesignforrecyclabletemperature-controlledpackaging,effectivelyreplacingdisposablefoamboxes.Throughongoingimprovementsandoptimizationsofmaterials,thenumberoftimespackagingboxescanbereusedhasbeensignificantlyincreased.Comparedtotraditionalfoamboxes,eachuseofapharmaceuticaltemperature-controlledrecyclableboxcanreducecarbonemissionsby207g.
ColdChainTransportationScenarios–ColdChainEPP
RecyclableInsulatedBoxComparedtotraditionalwhitefoamboxes,theEPPrecyclableinsulatedboxislightweight,pressure-resistant,non-toxic,andenvironmentallyfriendly,providingasaferandmoreeco-friendlysolutionforcoldchainlogistics.In2023,SFpilotedabout4,000recyclableinsulatedboxincoldchaintransportationscenarios,accumulatingmorethan20,000timesofrecyclingandreducingcarbonemissionsbyabout5tons.
BulkTransportationScenariosRecyclablePalletBox:madeofPP/PEmaterials(100%recyclable),theyexhibitstrongcompressiveandimpactresistance.Theabsenceofnailsreducestheriskofworkplaceinjuriesandeffectivelydecreasesthedependenceontraditionalwoodenframes,woodenboxes,andwoodenpalletsforlargeandirregularindustrialitems.Asoftheendofthereportingperiod,over30,000recyclablepalletboxeshavebeendeployed,withacumulativereuserateexceeding170,000times;RecyclableHoneycombPanels:primarilymadeofPP
material(about97%recyclable),theyexhibitstrongimpactresistanceandcanbeusedasasubstituteforaircushionsorhoneycombcardboardintelevisionprotection.Asoftheendofthereportingperiod,approximately11,000reusablehoneycombpanelshavebeendeployed,withacumulativereuserateexceeding54,000times.
“π-Box”RecyclableBox
Theπ-Boxcarbon-neutralrecyclableboxisareusableouterpackagingboxindependentlydevelopedbySF.ItismadeofenvironmentallyfriendlyPPmaterialthatisharmlesstohumansandtheenvironment,with97%oftheboxbeingrecyclable.Iteliminatestheneedforconsumablematerialssuchasadhesivetapeandzippers.AsoftheendofDecember2023,over1.29millionπ-Boxrecyclablepackagingboxeshavebeendeployed,covering119cities,withacumulativereuserateexceeding20.64milliontimes.
SettingtheIndustryStandards:SF’spackaginglaboratorywashonored
withthe2022ChinaStandardsInnovationandContributionAward
SF’spackaginglaboratoryobtainedtheChinaStandards
CNASCertificate
In2023,SF’spackaginglaboratory,inpartnershipwithseveralinstitutions,contributedtotheformulationofthenationalstandardGB/T37422–2019MethodandCriteriaforGreenPackagingAssessmentwhichwasawardedtheSecondPrizeof2022ChinaStandardsInnovationContributionAward.Thisstandardadoptsa“wholelifecycle”approachtopackaging,encompassingaspectssuchasdesign,production,usage,andrecycling.Itestablishesacomprehensive,practical,andbroadlyapplicablegreenpackagingevaluationindexsystem,addressingavoidingreenevaluationstandardswithinChina’spackagingindustry.ChinaStandardsInnovationandContributionAward,asthehighesthonorinthefieldofstandardizationinChina,aimingtorecognizeorganizationsandindividualswhohavemadeoutstandingcontributionstostandardizationactivities.SF’spackaginglaboratoryreceivedthisawardsignifiesthatitsworkingreenpackagingstandardizationhasreachedaleadingpositioninChina.
In2023,SFcontinuedtoimprovetheclosed-loopmodelofrecyclingandregenerationofexpressbags,andcompletedthetechnologicalinnovationandimplementationof“DoubleEasy”(easytorecycle,easytoregenerate)bagsthroughcloselinkagewithinternalbusinesslinesandin-depthcooperationwithupstreamanddownstreamenterprises.Inthefieldoffront-endtechnologyresearch,SFhascompletedtheresearchanddevelopmentoftheregenerationformulaandproductsof“DoubleEasy”plasticbags,addingupto30%ofregenerationresin(PCR)whilemaintainingexcellentmechanicalproperties,inlinewiththerequirementsofthenationalstandardforcourierbags,andrealisingthevalueofasinglematerialthatiseasytorecycle.Ithaswonthecertificateofexcellentratingof“PlasticProductsEasyRecyclingDesignCertification”issuedbyathird-partyauthoritativeorganisation,whichfullydemonstratesthecompany’sleadingabilityinbuildinganinnovativecirculareconomymodel.
PlasticProductsEasyRecyclingDesignCertification
ExpressEasyRecycling,EasyRegeneratingRecyclingSystem
FormulaRawmaterial
supply
ProvidingtechnicalsupportfortheformuladesignofrecyclablepackagingmaterialsTheregeneration
formula
Filmblowingandbagmanufacturing
Theusage
Wastecollection
Consumers
ProvidingPEmaterialwithtraceablequalityandorigin
dropRecycling,cleaningandpelletizingProvidingresourceutilizationoftherecycledmaterials
GRPGDoubleEmarkFilmblowing,printingandbagmanufacturing
Terminalexpressoutlets/stationsTransportation
Thelastmile
deliveryWastereallocation
Discardedplasticfilms
Recyclingand
pelletizing
Manufacturersofplasticproducts
TheRecyclingPoster
Userend:over880,000DoubleEbagshavebeen
dispensedinShanghai.In2024,theGroupanticipatesexpandingtheapplicationinsevenmajorregions,reducingcarbonemissionsbyapproximately1,000tonsperyearcomparedtoconventionalpolyethylene(PE)bags.Thiswillreducecarbonemissionsbyapproximately1,000tonsperyearcomparedtoconventionalPEbags.Recyclingend:theterminalrecyclingpointsinShanghaihaveincreasedto35thisyear,coveringvariousplacessuchasschoolsandservicestations.SFputsuppostersatvariousrecyclingpointstodisseminatetheconceptof“zerowaste”.Asoftheendofthereportingperiod,thetotalamountofrecyclingreachedover
1.1tons.SFplanstoincreasetheterminalrecyclingpointsby30%,andstrivestoamplify
thetotalamountofrecyclingbymorethan40%.
SF’sDoubleECourierBags
TheRecyclingPoint
Thefirstindustry-wideclosed-looprecyclingpilotprojectforplasticpackagingwastewasofficiallylaunchedinShanghaiin2023.Witheffortsfromtheupanddownstreamindustrialpartners,theprojectaimstocollectandpelletizediscardedcourierwastesandmanufactureshigh-performanceproductsthroughtechnologicalinnovation.Wefacilitatedaclosed-looprecyclingsystem,breakingawayfromthetraditionallinearmodeof“production–usage–disposal”toestablishacircularbusinessmodelfromcourierbagstocourierbags,andminimizetheenvironmentalimpactofexpresswastes.
BuildingagreencarbonenergyplatformtopromoteanewmodelofsustainableconsumptionSFkeepsdevelopingagreenenergyplatformtopromotecarbonreductionamongconsumers.Withthisplatform,SFencouragessustainableconsumptionbyestablishingaholisticclosedloopof“promotinglow-carbonservices–usinglow-carbonservices–rewardinggreenenergy–redeemingpoints”.Tomotivatemoreconsumerstochooselow-carbonservices,SFexploresvariousscenariosoflow-carbonservices,includingcircularpackage,SFRush,electronicproofofdelivery,photouploading,EPPtemperaturecontrolboxesandthespecialurgentdeliveryservices.Consumerswillberewardedwith“greenenergy”thatcanbefurtherredeemedforgiftsandvouchersafterselectingandadoptingtheselow-carbonservices.Bydoingso,weimprovethesatisfactionofconsumerstowardservicesofSFgreenlogistics,andfosteracollaborativeeffortwithuserstocreatealow-carbonlifestyle.
SFLaunchedthePublicWelfareVideo–“ZeroCarbonFuture”toMotivateIndividualstoTakeSmallStepstowardsReducingTheirCarbonFootprint
Tobetterdisseminatetheconceptofzerocarbontothepublic,employeesandbusinesspartners,SFfilmeditspublicwelfarevideo–“ZeroCarbonFuture”.Theadvertisementhasbeenreleasedbothinternallyandpublicly,withacurrenttotalonlineviewcountssurpassing10,000.OnDecember5,2023,theInternationalVolunteerDay,SFheldthepremiereoftheSFpublicwelfareadvertisementwithathemeonforestconservation-“ZeroCarbonFuture”-inNanshandistrict,Shenzhen.Avidtreeplanterssharedtheirexperienceswithapproximately100participantsinthisevent.Consequently,wearoseawarenessofemployeesandvolunteersaboutenvironmentalprotection,evokedprofoundreflectiononenvironmentalprotectionandinspiredthemtotakesmallactionstoreducecarbonemissions.
PromotingPublicEnvironmentalAwarenessSFiscommittedtoimprovingthepublicconsciousnessandawarenessofenvironmentalprotectionbyvariedmeans.Bydoingso,weaimtoinspirethepublictoactivelyengageinenvironmentalactionsandjointlypromotesustainabledevelopmentandbuildaZeroCarbonFuture.
SFGreenCarbonEnergyPlatformforCarbonReduction
ThePremiereofThePublicWelfareVideo–“ZeroCarbon
Future”
“GoGreenTogether”–ExploringaGreenandSustainableFuture
SFcontinuestocarryoutthe“GoGreenTogether”program,aimingtoencouragepublicparticipationinthereuseofidleexpresscartonsthroughDIYtransformations.2023isthefourthyearofthisprogram.SFusedexpresscartonsasvasesforgreenplantsandcalledoneveryonetodoso.Wealsoconnectwith“plantrecyclinginthecommunity”organisationstocreateofflineflashactivitycalled“plantinggarden”,attractingpeopletoexperiencecardboardboxplanting,andconveytheenvironmentalprotectionconceptoftheplan.SFalsocooperatedwithaninternationalmaternalandbabybrandtolaunchathemedparent-childactivitycalled“Green’Box’CompanionshipforBaby’sGrowth”.ThehostpreparedplantingcartonsdesignedbySFandthematernalandbabybrand,andencouragedeveryonetotransformcartonsintovasesthroughDIY,whichpromotestheconceptofrecyclingandtransformingwasteintotreasurestochildren.
TheDIYPlantingCarton
SFForestinSeda,SichuanInJuly2023,SFlaunched“SFcarbon-neutralforestinSeda,Sichuan”.Weensuredthehealthofplantsandtheecologicalbenefitsatmaximumbyselectingplantsadaptiveforlocalclimateandfollowingscientificplantingandmaintainingmethods.SFplanted514,530sprucetreesintheDemavillageofRanchongtowninSedacounty,SichuanProvincethisyear,covering741acres.Additionally,SFcaresthelocalcommunity,andensuresresidents’basiclivingbyprovideregularprovisionsofsubsistencetothewoodsrangers,childrenandtheelderly.
SFCarbon-NeutralForestPlanting
Asoftheendof2023,SFtogetherwithitsenterprisesandemployees,hadplantedcarbon-neutralforestspanningover823.5acreswithacumulativetotalofmorethan600,000trees,whichwillabsorbestimatedover110,000tonsofcarbondioxideintheatmosphereduringtheirfuturegrowth.thusmakingapositivecontributiontothemitigationofglobalwarming.In2023,theSFForestwaslistedinthe“ChinaPublicWelfareBrandProjectList”bySouthernWeekend.
Asoftheendof2023,theapphadattractedmorethan80,000individualusers.Together,theyadoptedover70,000treesandmadeoverRMB500,000ofdonations.
In2023,atotalof37,837tree
saplingswereadopted,anincreaseof85%comparedto2022.Saplingswereplantedinthefieldaftermaturing,contributingtoagreenerEarth.
OnlineApp–TheSFForestAsachampionforthegreenandenvironmentallyfriendlyconcept,SFencouragesvoluntaryinlow-carbonactivitiesandprovidesdiversifiedapproachestopublicwelfare.SFintegratesITwithgreenphilosophybydevelopinganonlineappcalled“theSFForest”,bringingusersabrand-newinteractiveexperience.Theuserscaneasilyacquireinformationsuchastheplantingandgrowthofforestsandthefruitoftheenvironmentalprotectionthrough“theonlinetreeplanting”.Theappalsofeaturesavarietyofinteractivefunctions,suchasmeasuringcarbonemissions,adoptingandraisingsaplings,etc.,andmotivatesuserstoparticipatethroughataskrewardmechanism.
TheSHForestOnlineAPP
GreenOffice
SFhasestablishedinternalsystemssuchas“OfficeSpaceManagementMeasures”and“WaterandElectricityManagementMeasures”toactivelyintegrategreendevelopmentintodailyoperationwithanemphasisonthescientificandreasonableuseofresourcesandemissionsandatthesametime,encouragingitsemployeestopracticelow-carbonbehaviours,andcontinuouslyimprovingtheirawarenessofenvironmentalprotection,soastojointlycreateagreenandenvironmentallyfriendlyofficeenvironmentandbuildaresourceandenergy-savingenterprise.EnergyManagementEnergymanagementisanessentialissueofthesustainabledevelopmentofacompany.Tobuildagreenandlow-carbonenvironment,SFactivelypushesforwardaseriesofenergymanagementmeasures.
Forenergysaving,SFhasreplacedsomeofstreetlampsintosolar-poweredones,andregularlyturnedoffthelightwhileensuringillumination.SFhasreplacedsomeoftheporchlightsinitsstructureintodiscontinuousinfraredbodysensoractivatedlightsdesigned
withtwosetsofswitches.Tomanageenergyconsumption,oneswitchisremainedpermanentlyonandisconnectedtotheinfraredbodysensoractivatedlight,whiletheotherisundermanualcontrol,allowingforflexibleselectionofswitchingtime.Thisenergy-savinginitiativehasbeenprovensuccessfulinthefirstphaseofthecomplexbuildinginMa’anshanindustrialpark,where0.672kwhweresavedforeachfloorperday.Aspartoftheenergy-savingrenovationattheheadquarters,SFupgradedlightsanddisplays,resultinginelectricitysavingofover13,000kwhpermonth.Energy-SavingRenovation
SFhasdevelopedacomprehensiveenergymonitoringandmanagementmechanism.Byinstallingenergymetersthatenable
real-timemonitoringanddataanalysisofelectricityandwaterconsumptioninoffices,SFworksoutimprovementmeasuresaftertimelyidentifyingwasteanditscause.EnergyMonitoring
SFreducesenergyconsumptionbyintroducingenergy-savingofficeequipmentsuchascomputersandprinters,andreasonably
deployingdevicestodecreasemachinestandbyandidletime.Toavoidelectricitywasteandpreventsafetyrisks,SFrequiresturningoffthepowerofdeviceswhentheyarenotinuseforan
extendedperiod,afterbeingchargedorduringoff-workhours.ElectricityConsumptionofOfficeEquipment
WasteManagement
SFstrictlymanageswastesinoperations.TheGroupstrivestoreducethenegativeimpactonenvironmentbymeasuressuchaswastesortingandresourcesrecycling.SFhasdevelopedandimplementedaninternalwastesortingpolicy.Weactivelyimplementrelevantmeasuresinofficesandmanufacturingsites.Distinctmarksforwastesortingandspecifictreatmentprocesseshavebeensetupforvarioustypesofwaste.
GeneralwasteRecyclablewasteHazardouswasteGeneralwastesuchasdomesticwaste,obsoleteofficesupplies,wasteplasticbags,wastefolders,paperscraps,ragsandwasteglovesfirstlyshouldbesortedout.Afterwards,theyaretransportedtodesignatedplacesandhandledbythesanitationdepartment.Thedisposalprocessshouldbedulyrecordedforbettermanagementandcontrol.
Recyclablewastesuchaswastepaper,paperproductsandcardboardshouldbecentrallycollectedandsenttothedesignatedlocations.Thenpersonnelinchargeshouldcontactqualifiedcontractorsforon-siterecyclingbasedontheconditionofthewaste,thusmakingthebestuseofit.
Hazardouswastesuchasobsoletelamps,batteries,printerribbonsandtonercartridgesshouldbecollectedbySFinacentralizedmannerandhandedovertoacertifiedthirdpartyforrecycling.
SF’sPublicitypostersonwasteseparation
SFcarriesoutregulardeviceinspections,timelydetectionsandrepairsoftheleakageissuetoensureallwaterequipmentisinsoundoperatingconditionandavoidunnecessarywaterlosssuchaswaterleakageandoverflow.
SFcontinuestooptimizetheefficiencyofgreeningwaterusebyadjustingtheirrigationpattern,transitioningfromexcessivewaterirrigationtomoresustainablemethodswiththeadoptionofwater-savingirrigationtechnologies.
Outdoorrainwaterreusepondsaresetupinindustrialparksforirrigatinggreenarea,cleaninggaragesandroads,toreducetheuseoftapwater.
Elaboratelydesignedwater-savinglogosarepostedatallwaterpointswithcontentregularlyupdatedaimingtoraiseemployees’awarenessofwaterconservationandguidethemtodevelopgoodwaterusagehabits.
SOCIETY
Theme:BuildingSpecializedAgriculturalProductValueChainstoSupportRuralRevitalizationandDevelopmentEmpoweringtheTalentTeamBuildingtheLineofSafetyBuildingResponsibleChainTogetherShoulderingSocialResponsibility
Society
SFactivelyrespondstothenationalstrategiesofruralrevitalizationandcommonprosperity.AsaleadingintegratedlogisticsserviceproviderinChina,theCompanyhasalwaysadheredtothecoreconceptof“racingagainsttime”anddeeplycultivatedthefieldofagriculturalproductdelivery.CountlessSFcouriersarestationedinthefirst-mileoftheplaceoforigin,helpingtorealizethebusinessmodelofagriculturalproductsfrom“field”to“tastebuds”,winningthetrustandpraiseofthevastnumberofconsumers.FacilitatingtheFlowsofAgriculturalProductstoHelpRevitalizeRuralAreas
BuildingSpecializedAgriculturalProductValueChainstoSupportRuralRevitalizationandDevelopment
SF’sservicenetworkfordeliveringagriculturalproducts
44,000tons
11,000tons
2.20millionshipments
DriedfruitsinXinjiangXinjiangfreshfruitsXinjiangmedicinalherbsTibetancordycepssinensis
ShaanxifreshdatesShaanxikiwifruitGansuwolfberryGansuapplesGansubeefandmuttonQinghaiGolmudwolfberry
InnerMongoliabeefandmuttonBeijingjuicypeachNingxiabeefandmuttonNingxiawolfberryNingxiafreshdates
ShanxiappleSichuanorangeSichuanpomegranateSichuancordycepssinensisYunnanmatsutakemushroomsYunnancoffee
GuangxidragonfruitGuangxiorangeHainanmangoWestGuangdonglonganWestGuangdonglycheeWestGuangdongseafood
HubeiorangeHubeicraysh
AnhuiherbalmedicineAnhuitea
XianjuwaxberryFuzhouteaQuanzhouteaXiamenseafoodDongguandurianEastGuangdongpomeloSouthJiangxiorange
ChaganLakeshJilinginsengDonggangstrawberryDaliancherryYantaicherryRushanoysterHairycrab(nationwide)Yangshanpeach
In2023,SFdeliveredabout
4.58milliontons
ofspecialtyagriculturalproducts.
BuildingaSustainableProduction-distributionEcosystemtoPromoteRuralIndustryDevelopmentTheCompanycontinuestopromotethecoordinateddevelopmentoftheupstreamanddownstreamoftheagriculturalindustrychain,focusingonfouraspects:refinedservices,supportforproductionandsales,technologyempowerment,andbrandbuilding.Bybuildinganationwideservicenetworkfortheupwardmovementofagriculturalproducts,SFaimstoincreasefarmers’income,promotehigh-qualitydevelopmentofruralindustries,andcontributetoachievingcommonprosperity.
MappresentingSF’sservicestosupporttheupwardmovementofagriculturalproducts
Refinedservices
SFhasintegratedinternalresourcesincludingcharterflights,coldchainlogistics,warehouses,andotherexternalcollaborativeresourcestoserveagriculturalproductswithdifferentvaluehierarchiesandtimerequirements.Indoingso,theCompanyhaveformulateddifferentiatedoperationmodelsandrefinedpricingstrategiestoimprovebusinessefficiencyandserveawidermarketofagriculturalproductswithmorecost-effectiveservices.
BrandsbuildingSFactivelycooperatedwithlocalgovernments,ruralcooperativesandotherinstitutionstobuildregionalagriculturalproductbrands,promotebrandconstruction.In2023,SFalsocontinuedtoinvestRMB3milliontoformulateaspecialfundsubsidymechanismforthecustomizationofregionalbrandpackagingmaterialsandalsocooperatedwithlocalgovernments,obtainedbrandauthorization,designedbrandpackaging,andhelpedtojointlybuild28regionalagriculturalproductbrands.
TechnologyempowermentBasedonthecharacteristicsofagriculturalproducts,SFappliedtechnology
toolssuchasfruitwrap,harvest,one-piecedeliveryandFengsuindifferentbusinessscenarios,coveringproduction,supply,transportation,operationandsales.Thesetoolsassistedfarmersinwaybillprinting,sourcetracing,marketingandfinancialsettlement,
providingone-stoptechnologicallogisticsolutionstothe
supplychain.
Supportforproductionandsales
SFisactivelydevelopinglivestreamingmarketingandspecificbusinessscenarios.Byleveragingitsbrandinfluence
andconductinglivestreamingwithpopularonlineinfluencersattheplacesoforigin,SFhasconnectedthe
productionanddistributionofagriculturalproductstopromotetheironlinesales.Forpre-cookeddishes,lychees,
cherries,andwaxberriesandothers,SFhasworked
closelywithlocalgovernments,associations,and
leadingbrandstohostindustryconferences.
TheCompanyalsodeveloped“SF+Cold
chain+Technology”functionalitiesandprovidedsolutionsfortheindustrialsupply
chain,soastopromotethedevelopment
oftheindustry.
Asoftheendofreportingperiod,SF’sservicenetworkforhelpingagriculturalproductsproductionandsalescoveredmorethan2,700county-levelcitiesnationwide,encompassing226typesofmorethan6,000specialtyagriculturalproductsnationwide.SFfullycontributestotheupwardmovementofagriculturalproductswithpracticalactions,allowingmorelocalbrandspecialtyagriculturalproductstobeknown,tasted,andrecognizedbytheChinese.
In2023,SF'sservicenetworkforhelpingagriculturalproductsproductionandsalescoveredmorethan2,700county-levelcitiesnationwide,andcumulativelyservemorethan6,000specialtyagriculturalproducts.
Connectingproductionanddistributiontopromoteupward
movementof
agricultural
products
“DevelopingaComprehensiveLogisticsSystemforGastrodiaElata,FacilitatingtheRapidDeliveryofFreshGastrodiaElatafromYunnan”Inrecentyears,YiliangCountyhasseizedtheopportunityofYunnanProvince’sinitiativetocreateworld-class“threebrands”policies,makingtheGastrodiaElataindustrytheleadingindustryinthecounty’s“onecounty,oneindustry”projectaimedatstrengtheningthecountyandenrichingitspeople.In2023,SFactivelyrespondedtothedevelopmentandconstructionrequirementsofYiliangCounty,focusingonmultipledimensionssuchascost,timeliness,safety,after-salesservice,channels,andtechnology,tofullyensurethefreshandrapiddeliveryofGastrodiaElatafromYunnan.Inadditiontoestablishingathree-dimensionaltransportationnetworkof“air+land+high-speedrail”toensureefficientandsmoothtransportation,aGastrodiaElataprojectteamwasalsoestablished,settingupmultiplecollectionpointsinthetradingmarkettoprovidestrongsupportfortherapiddeliveryofGastrodiaElatafromYunnan.
Siteof“2023SFCrabIndustrySolutionsReleaseConferenceand‘DangtuCrabs’BrandPromotionConference”
SF’scourierpickingupfreshGastrodiaElata
EmpoweringtheTalentTeamSFremainscommittedtodrivingitsbusinessthroughtalents.SFcontinuouslybuildsa“self-sustaining”talentmechanismandaneliteworkforce,whichformsahealthy,sustainabletalentsupplychain,bolsteringtheCompany’srapidgrowthandfuturecompetitiveadvantage.SFconsistentlyincreasesinvestmentindevelopingitstalentpooltoaidbothemployees’andcompany’sgrowth,prioritizestheprotectionofemployeerights,implementscomprehensiveemployeecareandwelfaremeasures,aimingtocultivateahighlyskilled,cohesiveworkforce.
ProtectionofEmployees’RightsandInterests
actions.Rightstorestandleisure:Employeesareprovidedwithlegalpaidleavessuchasannualleave,sickleave,marriageleaveand
maternityleaveaccordingtotheirlocallawsandregulations.Privacyprotection:Disclosureofanyemployee’spersonalinformationtoothersisprohibitedwithouttheauthorizationofthe
Companyandtheemployeehimself/herself.Theabovecommitmentsapplytoalldirectors,officersandallworkforceofS.F.HoldingCo.,Ltd.anditssubsidiaries.SFhaszerotoleranceforanyformofforcedlabor,childlabor,discrimination,harassment,orotherillegalbehaviors.TheCompanyhasformulatedtheEmployeeHandbookandtheSFRecruitmentManagementSystemthatclearlyprohibitchildlaborandforcedlabor,discriminationandunequaltreatment.Inthisway,theCompanycanensureequalremunerationforequalworkbetweenmenandwomen,limitworkinghours,protecttherightsandinterestsoffemaleemployees,andpromotetheemploymentofpeoplewithdisabilities.Inaddition,SFhasclarifiedtherulesofdisciplinarypunishmentforharassmentintheRewardsandPenaltyManagementRegulations.TheCompanyrequiresallemployeestoreviewandsigntheRewardsandPenaltyManagementRegulationsonline,andalsofostersthepublicityinvariousregionalorganizationsoffline,coveringallworkforce.In2023,SFdidnothaveanyincidentsofdiscrimination.
TheprinciplesofequalityinSF’srecruitment,promotionandremunerationmanagement
Recruitment
Undertheprinciplesoffairnessandequality,theCompanyhaveformulatedatransparentrecruitmentprocessthatisclearlyandformallycommunicatedtoallcandidates.TheCompanywillneverrestrictrecruitmentoremploymentbasedongender,geographicalregion,ethnicity,religiousbelief,orfinancialsituation.Employeepromotion
TheCompanyselectandpromotetalentsthroughopenandtransparentinternalcompetitionsorappraisals,providingequalpromotionopportunitiesforallemployees.
Remunerationmanagement
TheCompanyimplementafair,just,andtransparentremunerationmanagementsystem,andadheretotheprinciplesofgenderequalityandequalpayforequalwork,toensurethatallemployeesshareinourdevelopmentfruits.
Diversifiedrecruitment:In2023,femaleworkforceinSFaccountedfor15.8%,anincreaseof1.1%comparedwith2022.Ethnicminoritiesaccountedfor6.1%ofemployees,anincreaseof3,200fromlastyear.Inaddition,SF’soverseasbranches(subsidiaries)alsoactivelyemploylocalpersonnelintheplaceswheretheyoperate,andbytheendof2023,therewere2,510foreignemployees,anincreaseofnearly2timescomparedwith2022.
Femaleseniormanagers:131people
Seniormanagers:478people
27.41%
Payingtributetothepowerof“she”–thegrowthstoryoffemaleemployeesSFalwaysupholdsthecorevaluesofequalityandinclusion,andstrivestopromotethegrowthanddevelopmentoffemaleemployeesintheCompany.Inthefieldoflogistics,theCompanybelievesthatfemaleemployeesalsohaveexcellentskillsandgreatpotential.Withtheirkeeninsight,meticulousworkattitudeandunwaveringperseverance,theyhavemadeindispensablecontributionstothesustainabledevelopmentoftheCompany.
RightsandInterestsProtectionforFemaleEmployeesSFrespectswomen’sequalrightstodevelopmentanddeterminationintheirowncareers,andresolutelyeliminatesgenderbiasintheworkplace.Intheoffice,theCompanysetsup34babycareroomstocaterfortheneedsofnurturanceandbreastfeedingforfemaleemployeesinanyotherspecialoccasions.SFalsoprovidesthe“warmcareboxes”toprovidefemaleemployeeswithfemaleproductsincludinggingerteawithreddatesandbrownsugar,heatingpads,andhandcream.Inaddition,SFprovidesfemaleemployeeswithfreefemalehealthscreeningchecksforcervicalcancerandbreastcancer,anddistributesvariouscaringgiftstoallfemaleemployeesonWomen’sDayeveryyear.In2023,SFlaborunionestablishedtheFemaleEmployeeCommitteetopromotetheeffectiveprotectionoffemaleemployees’rightsandinterests.Thespecialrightsandinterestsoffemaleemployeesduringpregnancy,childbirth,andbreastfeedingwerewrittenintotheCollectiveAgreementofSFEmployees’RightsandInterests.
Recruitmentofvulnerablegroups:SFactivelyprovidesemploymentopportunitiesforthedisadvantagedgroupsinsociety,andprovidespositionswithlowerphysicalintensity(suchascustomerservice,management,warehousemanagement,professional,etc.)topromotetheemploymentofvulnerablegroups.Asoftheendofthereportingperiod,SFhadmorethan600employeeswithdisabilitiesinservice.
WangHuanzhen|13yearsofemploymentWangHuanzhenisworkingasacourieratSFWeifanginShandongProvince.AfterjoiningSF,sheloadsandunloadstrucks,distributesexpresseseveryday,rainorshine,andshedoesn’tleaveworkuntilsheseesthathercustomers’expressdeliverycatchupwiththefastestschedule.Withherhardwork,WangHuanzhenhasbecomeanexpertintheindustryandwonmultiplehonorarytitlessuchasthe“2023Women’sAdvancedIndividuals”award.FengLimei|10yearsofemploymentFengLimeiisthebusinessmanagerinSF’snorthernXi’andistrictinShaanxiProvinceandthemanagerofnearly30,000couriersinXi’an.AsthepresidentofXi’anPostalExpressIndustryLaborUnionFederation,FengLimeivisitsanaverageof200outletseveryyearandcollectsmorethan800demandsfromemployees.Withhersincerecareforcouriers,FengLimeiwonthetitleof“May1Women’smodel”in2023.
LiMeiyu|9yearsofemploymentAsaMalaysian,LiMeiyuiscurrentlyworkingasateamleaderforcasesregardingcustomerservicesatSFSingapore.Asa“Premiumcustomerserver”,LiMeiyuadherestotheconceptof“takingtheinitiativeandrespondingtoeverything”,carefullylistenstoandtimelyrespondstoeverycustomer’sproblem,andactivelysolvesproblemsforthem.Withherdedicatedservicetocustomers,LiMeiyuhaswonmultiplehonorarytitlessuchasthe“BestCustomerService”,“StarAward”and“2023IndividualExcellence”awards.
Thereare15,556femaleemployeeswhoundertookhealthscreeningchecksforcervicalcancerandbreast
cancerin2023.
Carryoutfemale-themedactivitiestoshowthe“she-power”ofSF
femaleemployeesInordertoaffirmtheoutstandingcontributionsmadebyfemaleemployeestotheCompany’smanagementanddevelopment,andencouragefemaleemployeestostandfirmontheirpositions,strivetomoveforward,andcompeteforexcellence,inMarch2023,SF’slaborunionorganizationsheldtheactivitywiththethemeofGoddessFestival,namely“Findingthebeautyin‘She-Power’andlookingforthegoddessinworkplace”.Throughtheselectionofthe“mostbeautifulemployee”,makeupteachinglivebroadcastandotheractivities,tohelpfemaleemployeesunwindwhileshowcasingthe“she-power”.CommunicationandExchangewithEmployees
SFgreatlyvaluesthevoiceofemployees.TheCompanyhasestablishedavarietyofopen,transparentandresponsivechannelstoencourageemployeestobeefficientandspeakout.SFoffersgreaterincentivesandopportunitiestogrowforemployeeswhoputforwardvoicesandsuggestionsthatarebeneficialtobusiness.Meanwhile,SFrecognizesandpraisesorganizationsthatactivelylistentovoicesandsuggestionsaswellasthosewhopromotetheimprovementandsolutionofproblems.Apartfromtraditionaltelephonechannel(laborunionhotline4006883783),networkchannel(“Echoplatform”and“Iwanttoreport”),mailboxes,etc.,SFbuildsdiversechannelsthatcanquicklysolveemployees’problemsinaccordancewithdifferentscenarios.Forexample,theproblemcanbequicklysolvedthroughplatformssuchasthe“EchoHelp”throughtheintelligentreplysystem,visitspaidbyrepresentativesoflaborunionand“CloudMaster”thatcanconnectthewholenetwork,whichcanswiftlyaddressemployees’problemsandappeals.
CommunicationChannelforSFPrimaryEmployees
3,863collectionofemployeeneedsthroughunionrepresentativechannels
95.8%
resolutionrateSFlistenstothevoiceofemployeesthroughvisitspaidbylaborunion’srepresentativesandothersimilarforms,communicateswithemployeesface-to-face,learnsabouttheirworkingconditions,welfarebenefitsandcareerdevelopment,andtimelyreportsfeedbackabouttheiropinionsandsuggestionstorelevantdepartments.
In2023
Representativefromthelabor
union
14,946
phonecallsreceivedbytheEmployeeCarehotlineCentre
96.1%
hotlineconnectionrateSFopensanemployeecarehotlinetoensuresmoothprocedureinchannelstocaterforemployees’needsonweekdaysandholidaysandprovidetimelypsychologicalsupportandproblem-solvingsolutionsforthem.
Employeecarehotline
broadcasts
Over
1.37million
livebroadcastviewsTheCompany’spolicieswillbedeliveredtothefrontlineworkersintheformoflivebroadcastatthefirsttime,includinginstitutionalprocess,systemtools,businessdevelopment,qualityimprovementandlogisticssupportandemployeewelfare.
Appealserviceforthefrontline
workers
13,834
appealscollected
98.4%
resolutionrateTheone-stopappealservicecollectseffectiveappealsfromemployeesmonthlytodistributetotherelevantregionalorganizationsforfurthersolutions.
One-stop
appealservice
98.9%
resolutionrateonthe
EchoplatformSFappliesindustry-leadingLargeLanguageModel(LLM)technologytobuildasmartservicecentreforcouriersincombinationwiththeinternalizationofactualscenesofSF,whichcancarryoutreal-timehuman-machinedialoguewithcouriers,respondtotheirquestions,andquicklyaddresstheirproblems.Thewholenetworkwillbepromotedby2023.
Smarttools
40,563
ofsolvedproblemsonthe“EchoHelp”throughtheintelligentreplysystem
AdviceandSuggestions
SFcontinuedtoscaleupthepublicityandpromotionofthesystemthatcollectsadviceandsuggestions,encouragingemployeestoputforwardreasonablesuggestionsaroundthe“fivelittlematters”(littleinventions,littlecreations,littleinnovations,littledesigns,littlesuggestions),promotingtheoptimizationofsystemandprocess,andreducingcostsandincreasingincome.In2023,basedontheProductivityandReasonableSuggestionManagementMechanism,theCompanyhassetupasupportingimplementationguidelinesandrewardmechanism,andestablished61reviewpanelsforthereasonableproposalstoidentifytheirrationalityandfeasibilityfromaprofessionalperspective,evaluatingthevaluepointsandcontributionsofvalues,andgivingdifferentdegreesofrewardstotherecommendationsthataredeterminedtobeadopted.Inaddition,theCompanyhasalsolaunchedarationalizationproposalplatformtoprovideemployeeswithamoreflexible,fastanddemocraticwaytooffersuggestions.
In2023,morethan30,000peopleparticipatedinproviding
suggestions,collectivelysubmittingover35,000proposals.Amongthese,1,428suggestionswereadopted,resultinginrewardsfor1,758people.
improvingoperationalefciencyensuringcompensationandbenetssafeguardingdeliveryoperations
enhancingsafetyinproductionimprovingservicequalityenhancingserviceskills
44%15%
17%
10%3%
Asoftheendofthereportingperiod,SFhadestablished
130laborunionsinitswholenetworkwith21,000representatives.
In2023,therewere161electedstaffrepresentatives,and
5staffrepresentatives’congresseswereheld.
SF’sCollectiveAgreementofSFEmployees’RightsandInterestsSigningCeremonySuccessfullyHeldInordertoensuretheeffectiveprotectionoftherightsandinterestsofallworkforce,inJuly2023,SFheldthe“FosteringSF’shigh-qualitydevelopmentandaccomplishinghappylaborers“collectivenegotiationmeetingandthesigningceremonyofCollectiveAgreementofSFEmployees’RightsandInterests.Withtheremotewitnessof761staffrepresentatives,12negotiationrepresentativesfromtheGroupsideandtheemployeesidecommunicated,negotiated,andexplainedaroundthedemandsandconcernsofexpressindustryworkers.Theyproposedadraftcollectivecontract,whichwasunanimouslypassedthroughademocraticvoteby161staffrepresentatives,andsuccessfullycompletedthesigningofthecollectivecontract.
SigningofCollectiveContractbyCompanyand
EmployeeRepresentatives
On-siteofSFCollectiveNegotiationMeeting
MaincontentcoveredintheCollective
Agreement
RemunerationWorkinghoursandHolidaysInsuranceandBenefitsSafetyandhealthatworkSpecialcareforfemaleemployees
VocationaltrainingDemocraticright
Rewardand
PunishmentSystem
EmployeeSatisfactionSFquarterlyconductssatisfactionsurveysforallemployees,andcontinuouslytracksthechangesinemployeesatisfactionandemployeeengagement.Italsoanalyzesanddevelopsimprovementplansaccordingtotheresearchresults,andacceptsthesupervisionoftheallemployeestowardstheimplementationofmeasures,andperiodicallyreviewstheimprovementeffect.In2023,theemployeesatisfactionis87.8%,anincreaseof1.4%comparedwith2022.In2023,duetotheCompany’sdeepeningchangesinitsbusinessmodel,theemployeeengagementshowsaslightdecline.TheCompanyhasfocusedandanalyzedkeyissues,respondedquicklyandformulatedimprovementmeasures.In2023,therectificationloopof115pointsforoptimizationhasbeencompleted.
Resultsofthe2021-2023EmployeeSatisfactionSurvey
202320222021Employeesatisfaction87.8%86.4%86.9%Employeeengagement84.7%86.2%87.5%
100%
coveragerateofemployeesintheSFCollectiveAgreement
ConstructionofTalentTeamSFtakeshumancapitalasitscorecompetitiveness,paysattentiontotheintroductionandincentiveoftalents,andcreatesanenvironmenttoattractskilledworkers.Itbuildsacomprehensivetalenttraininganddevelopmentplatform,andsupportsemployees’careerdevelopment,aimingforbuildingastableandefficienttalentsteam.TalentAttractionandRetention
Throughdiversifiedtalentstrategiesandtrainingplans,SFextensivelyattractstalents,establishesascientificandeffectiveperformancemanagementsystem,standardizesthewholeprocessofemployeeperformancemanagement,andfullyguaranteesthestabilityandvitalityoftalentteam.TalentRecruitmentSFfacilitatesonlineandofflinerecruitmentchannelssuchascampusrecruitment,internalrecommendationandonlinerecruitment,andpromotesinternprogramsandschool-enterprisecooperation,absorbingoutstandingworkersandstrengtheningtheCompany’stalentpool.DeepeningSchool-EnterpriseCooperationandBuildingaSolidAppliedTalentsTrainingChaininLogistics
SiteofSchool-enterpriseCooperationConference
InDecember2023,SFheldadiscussionandexchangeconferencewiththeSchoolofLogisticsManagementandEngineeringofZhuhaiCollegeofScienceandTechnologytofurtherdeepenschool-enterprisecooperationandbuildamoreefficientandpracticallogisticsappliedtalenttrainingmodel.Intheconference,reviewsandsummariesweremadetothedevelopmentof“SFClass”.Lookingahead,theplantoestablish“2024SFClass”andrelevantcurriculumtobeconductedwerealsodiscussedbybothparties.
SF-XUniversityEliteChallengeofSmarterSupplyChain
SiteofSF-XUniversityEliteChallengeofSmarterSupplyChain
SF-XUniversityEliteChallengeofSmarterSupplyChainisalarge-scalelogisticscompetitionforcollegestudentsacrossChina.Itrequiresparticipatingteamstoprovideinnovativesolutionsforsmartsupplychainandiscommittedtocultivatinginnovativetalentswithpracticalspirit.In2023,thecompetitioncovered603universitieswith4,649participants,rewarding163outstandingstudentswithPASScards(chancesofinterviewincampusrecruitment).
SFRegularPerformanceEvaluationandCommunicationMechanism
SFestablishesanemployeeperformanceinterviewmechanismtoprovideemployeeswiththeresultsoftheirperformancethroughtheinterview,andatthesametimeSFensuresthefairnessandobjectivityoftheperformanceappraisal.TheCompanypaysattentiontothequalityofperformanceinterviews.Itcarriedoutthe“ExcellentCaseSharinginPerformanceInterviewandImprovementPlanSigning”andcompiledthePerformanceInterviewGuidelinestostrengthenmanagers’performancecoachingawarenessandperformanceinterviewability.
PerformanceInterview
SFcarriesoutanannualperformanceevaluationforallemployeeseveryyear,aswellasamonthlyorquarterlyperformance
evaluationforemployeesindifferentpositionsbasedontheneedsofoperationandmanagement.In2023,100%oftheCompany’semployeeshavereceivedregularperformancereviews.PerformanceEvaluation
PerformanceEvaluationandFeedback
SFadherestotheperformancemanagementprincipleof“highquality,highyieldandhighreturn”,cultivatestheemployeeperformancemanagementcultureof“Commonpurposewithpracticalactions”,andeffectivelyleadsemployeestomakeprogresstogether.In2023,SFupdatedemployeeperformancemanagementmechanism,builtadiversifiedevaluationsystem,anddeepenedtheoperationsystemoffirstaccountabilitysystemtofurtherstandardizethewholeprocess.
Establishmentof“SFdiversifiedevaluationsystem”
DiversifiedValueCreationSystemInordertotaketheleadinvaluecreationofSFemployees,theCompanyestablishedadiversifiedevaluationsysteminlinewithculturalvalues,taking“on-jobdeliveryvalue”“cross-organizationalcollaborationvalue”and“servicesupportvalue”asitscore.Supportedbythe“difficulty-overcomingvalue”“talentretentionvalue”and“knowledgeempowermentvalue”,thesystemfirmlydefinedthevaluecreationdirectionforSFemployees,measuringemployeevaluecreationobjectivelyandeffectivelyidentifyingandmotivatingoutstandingtalents.
FirstAskingResponsibilitySystemInordertoleadfunctionalemployeestobetterimplementtheconceptoffirstquestionservice,SFhasincorporatedthefirst
askingresponsibilitysystemintotheemployeediversifiedevaluationsystemtoachieveamoreobjectiveandthree-dimensionalevaluationofpersonalvaluecontribution.In2023,theoverallpositiverateofemployeesincreasedfrom84.6%to98.4%,andtheaveragedemandresolutiontimedecreasedfrom40hoursto28hours.
Promotionofthe“FirstAskingResponsibilitysystem”
TalentsIncentives
EquityIncentivesSFgrantsstockoptionstoitsdirectors,seniorexecutives,coremanagementpersonnel,andkeystaffmembers.In2023,thefirstexerciseconditionsforthestockoptionincentiveplanfor2022havebeenmet,andatotalof1,252incentiverecipientshaveexercisedtheirstockoptions.HonoursSystemSFcombineshonoursandawardswithanhonourssystemtosetbenchmarksandmotivateoutstandingemployees.
Selectionorganization
Selectioncategory
HonorSystemofSF
Awardsetting
Honor
Annualexcellenceselectionofthe
CompanyAnnualexcellenceselectionoforganizationsDailyexcellenceselectionoforganizations
BestSFer
TopawardoftheCompany
“BestSFer”SocialResponsibilityAwardCustomerServiceAwardInnovationAwardOutstandingManagementAwardLong-termContributionAwardHeadquartersCategorySpecialAwards(KeyFigure/BusinessPioneer)IndividualawardsbypostsCollectiveawardsbydepartments,functions,andoutletsMoralmodelPerformancemodelInnovationmodelManagementmodelServicemodelExcellenceselectionofdistricts
Excellenceselectionoffunctionaldepartments
ExcellenceselectionofBUsandindependent
organizationsMonthlyselection
instantaward
Cheerfor
you
+=
Excellenceselection
oftheCompany
Special
awards
Progressiveupgrade
SF’stalentretentionmeasures
Fortheoutstandingemployeesintheperformanceevaluation,SFgivesincentivesfromtheaspectsofcareandreward,careermanagement,retentionandreturnvisittostrengthentheretentionofoutstandingtalents.
Careandreward–Stockoptionincentive–Offerextratwo-daypaid
leave–Displaythelistofoutstandingachievementsandawardexclusivegiftsandactivityfunds
Careermanagement
–Relyonthe“CareerDevelopmentAssistant”toencourageemployees’self-drivendevelopment,andpaybonusestooutstandingemployees–Providewell-performing
employeecultivationfund
Retentionandreturnvisit
–Conductresignationinterviewstoretainemployees–Visitresignedemployees
regularlyandsendthemgiftsonspecialholidays
SFTrainingPlanTrainingofBasic-LevelEmployees
Foremployeegroupssuchascouriers,warehousemanagers,customerserviceandsalesstaff,theCompanywillfocusonthecultivationoftheirserviceawareness,safetyawareness,andcommunicationskills.Whilepayingattentiontopersonnelperformanceimprovement,theCompanywillemphasizethesustainabledevelopmentofpersonnel,helpbasic-levelemployeestoimprovetheireducation,andpaysattentiontopersonallong-termdevelopment.
EchelonBuilding-UpofMiddleandBasic-LevelEmployees
TheCompanywillfocusonprofessionalfields,sortouttheabilitysituationofeachfunctionalorganization,andimproveabilitythroughtargetedtrainingmeasures.TheCompanycontinuestocarryoutcustomizedprofessionalabilitytrainingprojects,suchasreserveexperttraining,expertlectures,expertforums,andprovideslearningresourcesonworkplacegeneralforceandprofessionalabilityboutique,continuouslyimprovingemployeesintheprofessionalfieldandbenefitingemployees’long-termdevelopment.
SeniorManagementTraining
Adheringtotheguidanceandprinciplesofdifferentiatedempowerment,refinedmanagement,andnormalizedoperation,coveringthreemajorgroupsofbusinessmanagers,functionaldepartmentexecutives,andreserveexecutives,theCompanywillcarryouthigh-levelcadretrainingprojectssuchasbeacontrainingcamps,Fengxingplans,andreserveexecutivetrainingcamps:
SFhasintroducedinternalmarket-basedincentivesforlecturerstoincreasetheirtrainingwillingnessandquality:
Averagemonthlyeffectivehoursofinstructionincreasedby813hours,a31.9%increasefromlastyear.575newlecturershavebeenaddedduringtheyear,withaninstructoractivityrateof55.7%,up10%fromlastyear.
Developinghigh-qualitycoursestocreatekeyteamsvia“JizhiFengke”activityIn2023,inordertoprovidekeyteamswithmoretrainingresourceswhichmeettheactualneeds,SFhasorganizedthe“JizhiFengke”activity.Itbringstogethertheexcellentexperienceofallparties,collectsthestrengths,andcreateshigh-qualitydemandscenarioclassesthatarepracticalandeasytoreplicate.Thesecaneffectivelyexpandexcellentcourselearningresourcesforthekeyteamsanddevelopthequalityofskilledpersonnel.Atotalof9,376peopleparticipatedinthedevelopmentandevaluationofthecourses,andmorethan500high-qualitycourseresourcesweregenerated.
LecturerTeamBuilding
Intensivecreativeclassactivities
Morethan
2,000
Participantsincoursedevelopmentactivities
Certifiedcourses
Implementingtheconceptof“standardization+”andrebuildingthesystemofoutletreservemanagementtalentstraining
SFhasfocusedontheoutletreservemanagementtalents,andhasoptimizedtheend-to-endprogramfromtheprocessofselectiontotraining.TheCompanyhasimplementedtheconceptof“standardization+”tocreateanefficientandpowerfuloutlettalentgroup.In2023,SFhasspecifiedthestandardizedselectionprocesstoaccuratelyidentifytalents.Whileperforming“thefirststep”ofthetalentselection,SFhascarriedoutanumberofofflinetrainingactivities,including6trainingcampstoimprovethecapabilitiesofstationmanagers,and10“RuifengPlan”trainingsessionsforreservemanagers.Inaddition,eachregionhasestablishedasecondaryacademywithpersonalizedtrainingneeds,continuouslyenrichedtheonlinelearningresourcesforregionaltalents,andcarriedoutanumberofintensivetrainingandempowermentactivitiesintheregionforreserveandon-the-jobpersonnel.
Focusingon“benchmarkingmodelenterpriseandbroadeninghorizons”todeependigitaltransformationlearningThetrainingsystemofSFtransitteamfocuseson“benchmarkingmodelenterpriseandbroadeninghorizons”,andtheSFtransitteamactivelylearnsfromenterpriseswithsuccessfuldigitaltransformationandaretheindustrybenchmarks.In2023,SFtransitteamhasorganizedandimplementedthree“externalbenchmarkingenterprisevisits”,with“on-sitevisits+thematicexchanges”asthecore,tolearnfromtheirsecretsofefficientoperation.TheTeamcombinedtheaccuratediagnosisofinternalsituationswiththehighlightsoftheexternalbenchmarkingenterprisevisitstomatchthevaluepoints,effectivelytriggeringthethinkingofthetransittalents,deepeningthelearningofdigitaltransformation,andprovidingatalentguaranteeforthecontinuousexcellenceoftheSFtransitsite.
ExternalBenchmarkingEnterpriseVisits
SpecialTrainingCampforStationHeads
SFsupportsexteriortrainingforemployeesTotalinputsexceed
RMB4.6million
“SFSendsYoutoUniversities”
Totalnumberofemployeesobtainedacademiccredentialsorcertificates21,445
Totalamountofsubsidiesgrantedexceeds
RMB1.8million
EducationalbackgroundJuniorcollegeUndergraduate
StandardforthefinancialaidRMB5,000RMB10,000
“SFSendsYoutoUniversities”Project
The2nd“SFCup”NationalJobSkillsCompetitionWasHeld
“SFCup”NationalJobSkillsCompetition
In2023,TheCompanyheldthe2nd“SFCup”NationalJobSkillsCompetitiontostimulatetheenthusiasmoffront-lineemployeestostudyprofessionalskills,further“strengtheningskills,improvingqualityandprovidingexcellentservices”forcolleaguesindifferentpositionstoshowtheirpersonalvalue.Thecompetitionmainlyfocusesonthefourmajorpositionsofpickupanddelivery,warehousemanagement,drivers,andtransit.Afterfiercecompetitionintheregionalqualifiersandsemi-finals,atotalof225playerswereselectedforthefinalsandwenttoShenzhentocompeteinthesummit.
EmployeeCareandWelfareSFhasestablishedacomprehensiveandmultifacetedemployeecareandwelfaresystemthatpositivelyinfluencesthelifeofemployeesandtheirfamilymembersfromvariousaspects.TheCompanytakesemployees’jobsecurity,medicals,food,housingandtransportation,importantfestivals,importantmomentsandotherscenesastheentrypointtoestablishamulti-dimensional,sinkingsecurityandcaremechanism,understandstherealneedsofemployees,helpsemployeessolvepracticalproblems,enhancesthesenseofbelongingandhappinessofemployeestowardstheCompany,fosteringthecohesionandsenseofidentityofemployees.
EmployeewelfareandcaresystemSFprovidesemployeeswithavarietyofwelfarecaremeasuresfromthethreeaspectsof“ensuringbasicwelfare,improvingcaringtemperature,andhelpinglong-termdevelopment”.
Guaranteeingbasicwelfare
Raisingofcare
Supportinglong-termdevelopment
Statutorybenefit
Providinginsuranceandhousingfund,paidmaternityleave,paternityleave,parentalleaveandotherstatutorybenefits
SubsidiesProvidingfoodsubsidies,communicationsubsidies,transportationsubsidies,winterandsummersubsidies
LivingwelfareProvidingstaffdormitory,staffcanteen,remotework,andotherlivingwelfaresecurity
PhysicalandmentalhealthProvidinghealthcareservicessuchasfreephysicalexamination,onlineconsultation,videoconsultation,convenientmedicinepurchase,psychologicalconsultation,etc.FestivalcareProvidingvariousholidaybenefits/activitiesforemployeesandtheirfamilies
Deployingcare
Offeringfreeshipping/family-visitholiday/family-visittransportationallowance,etc.
Performancecare
Providingincentiveleaves,activityfundsandstudysubsidies
Pensionfordifficulties
Providingspecialgreetingsandassistanceforabnormalweather/naturaldisasters/majordiseases,etc
Careforfamily
Providingscholarships,grants,andotherbenefitstoemployees’children
Recreationalandsportsactivities
Organizingteambuilding,encouragingparticipationinculturalandsportsactivitiesandholdingartactivities
Educationandskillupgrading
Providingsubsidiesforeducationandskillsupgrading
DiversifieddevelopmentwithintheCompany
Smoothdevelopmentpathwaysfortransferandtransformation
Honorandcommendation
Carryingoutdailyandannualmeritrecognition
Training
Providingmultiplelearningresourcesandchannels
Employeewelfarecaresystem
GuaranteebasicwelfareInadditiontostatutorybenefits,SFalsoprovidesemployeeswithcomprehensiveanddiversewelfaresecurity,includingprovidinglivingwelfarefacilitiessuchascanteensanddormitories,allowingemployeestochooseremoteworkingandflexibleworkinghourstomeetthepersonalizedofficeneedsofemployees.Inaddition,thecompanywillhonoranumberofcaremeasuressuchasfoodsubsidies,communicationsubsidies,transportationsubsidies,winterandsummersubsidiesaccordingtothepositionsofemployees,soastoimplementtheactionofcaringforemployeestoimprovethequalityoflifeandhappinessofemployees.CareforthePhysicalandMentalHealthofEmployeesSFalwaysputsthehealthandsafetyofemployeesinthefirstplace,adherestothe“people-oriented”developmentprinciple,providesemployeeswithafullrangeofphysicalandmentalhealthsupport,andstrivestoprotectthephysicalandmentalhealthofemployees.
SafeguardingphysicalhealthSFcaresaboutthehealthofitsemployees,providesannualphysicalexaminationforallemployees,andprovidesdifferentphysicalexaminationpackagesaccordingtotheageandjobclassificationofemployees,tohelpemployeesidentifyhealthrisksandgettimelymedicalreminders.
Healthcheck-upsforemployeeswereorganized,benefiting192,000people,includingcancerscreening,treatmentandrecuperationforfemaleemployees,andfreemedicaltreatmentfortraditionalChinesemedicine,dentistry,andophthalmology.Healthcheck-up
医医医医医
Forespace(Fengsheng)platformhasintroducedtheMedicalHousekeeperserviceandprovidedonlineconsultationanddrugpurchasepreferentialservices,withatotalof2,657onlineconsultationsand5,468drugpurchaseservices.
MedicalHousekeeperService
SFalwaysputstheprotectionofcouriers’rightsandinterestsinthefirstplace,andtakesmultiplemeasurestoprotecttheirhealthandsafety
Safeguardingcouriers’health
SFoperatesonlinemedicalconsultationplatformwithcouriersprovidingconvenientservice,andtheannualcumulativeconsultationreachesabout19,000people
Equippedwithfirstaidmedicinebox,thenetworkconfigurationofSFismorethan25,000Couriers’safety
Summercoolingactivitieswereheldinhotsummerareas,coveringmorethan10,000outletsandbenefitingmorethan630,000peopleInextremelycoldweather,thewholenetworkisequippedwithscarves,gloves,kneepadsandothercoldmaterials,andemployeesinhigh-coldareasareprovidedwithheatingneckerchiefExtremeweather
PurchaseofcommercialinsuranceforallcouriersataninvestmentcostofaboutRMB55millionOutstandingcouriersrewardseriousillnessinsurance,thecumulativebenefitof57,000people,theinvestmentcostofaboutRMB8.6millionPurchaseof
insurance
Staffdormitoriescover43businessareas,with12,677bedsprovided
CareforMentalHealthSFattachesgreatimportancetothementalhealthofemployees,andhelpsemployeesgrasppositivementalhealthconcepts,mastermentalhealthknowledge,andrelieveemotionsandpressurebysettingupamentalcareservicehotline,buildingapsychologicalcounselingplatform,providingpsychologicalcounselingservices,holdingmentalhealthlecturesandotheractivities.
CareaboutMentalHealth
MentalHealthActivities
One-to-onepsychologicalcounselingservicefromtheonlineandofflinehasservedformorethan1,000peopleSettingupa24-hourhotline
Psychological
care
MentalhealtharticleswerepushedviaForespace(Fengsheng)platform,serviceaccountandotherchannels,withmorethan530,000views
The“ShunXinRuYi”self-psychologicalrelaxationexperienceplatformhasbeenviewedmorethan180,000timesPlatformpublicity
SFhasorganized134psychologicalcarelectureswithmorethan220,000
participantsSFhasarrangedShunXinRuYiLecturefor56times,coveringmorethan22,000people
lectures
800Shunxinservicecentershavebeenset
atoutletsacrossthenetwork
631psychologicalactivitieswereconducted,coveringmorethan35,000peopleDistricthappinesstourofpsychologyhasbeensetfor51eventswithover2,000
participantsPsychological
activity
Promotionofthewarmthofcare
SFdeeplyunderstandstheneedsofemployees,caresaboutthelifeandworkstatusofemployeesandtheirfamilies,helpssolvepracticaldifficultproblems,andcarriesoutavarietyofemployeeactivitiestopromotework-lifebalanceandenhancementofemployeecare.CareaboutEmployees’FamiliesSFactivelycarriesoutactivitiesforthecareofemployees’families,andprovidescorporatewelfareforemployees’familiestoenhancetheirhappinessandsenseofbelonging.
PatrolvehiclefortheCompanyAnnualCelebrationNumerousoffamilymembersSteppingintoSF
GoldenAutumnSubsidies:theCompanyofferedstudentsubsidiesof
RMB1.624milliontothefamiliesof446
employeeswithseriousdiseasesandmajordifficultiesScholarshipsforcollegeentranceexams:
RMB362,000scholarshipsweregivento158childrenofemployeeswhowereadmittedtouniversities
Carryingoutgreetingsandassistanceactivities
TheCompanyvisitedmorethan20,000employeesandtheir
familieswithdifficulties,andtheamountofassistancewasaboutRMB11.61million
OfferingStudentSubsidies/Scholarship
Culturalandsportsactivities,
SFcarriesouthealthyanddiversifiedemployeeactivitiestoenrichtheirleisurelife,stimulatetheirvitalityandcohesion,increasetheirhappinessandsenseofbelonging,andbalancetheirworkandlife.In2023,SFheld14,164variousactivitiessuchasbirthdayparties,symposiumsandfungames,covering484,000people.
Holdingthefirst“HappyEmployeeFestival”and“FourthCultureandArtsFestival”In2023,SFhasheldthefirst“HappyEmployeeFestival”and“FourthCultureandArtsFestival”.TheFestivalbroughttogethermorethan60organizationsandattractedmorethan300employeestoparticipateinthefestival’sentries.DuringtheFestival,morethan800employeesinGuangdongProvincegatheredtogether,andthetrafficoftheonlinelivebroadcastingroomreachedmorethan560,000,whichconveyedthisatmosphereofjoyandarttoothers.TheFestivalnotonlyprovidesaplatformforemployeestodisplaytheirtalentsandexchangeart,butalsofurtherenhancesthecohesionandcentripetalforceoftheenterprise.
First“HappyEmployeeFestival”and“FourthCultureandArtsFestival”
“Fengba”CulturalandSportsActivities
11interestclubswereestablishedwithabout8,700members,andover20majorsportseventswereorganized
Carriedout“Fengba”CulturalandSportsActivities
BuildingtheLineofSafety
ToadapttothechangesintheexternalpolicyenvironmentandtosupportthestableexpansionoftheCompany’sdiversifiedbusiness,SFhaspaidgreatattentiontoandcontinuouslystrengthenstheconstructionofthesafetyriskmanagementsystem.Wearecommittedtocreatingasafeandhealthyworkingenvironmentforallworkforce.
PrinciplesandCommitmentsSafetyManagementPrinciplesSafetyfirst,focusonprevention,legalcompliance,fullperformanceofduties,continuousimprovementandsounddevelopment.SafetyManagementCommitments
1.Abidebynationallawsandregulations,standardsandmanagementrequirements;
2.Company’stopexecutiveisthefirstresponsiblepersonforsafetyofSF,andthechiefleadersofeachorganizationarethefirst
responsiblepersonforsafetyoftheirownorganizationsIndailywork,theyimplementthecodeofconductandplaytheleadingroleinsafety;
3.Adheretotheprincipleofpeoplefirstandfocusonpreventionandachievethetargetof“zeroaccidents”;
4.Providenecessarysupport,includingmanpower,resourcesandfunds;
5.Establishcommunicationchannelsonsafetymanagementforallemployeesandstakeholders;
6.Controlproductionsafetyriskseffectivelyandtakeactionstominimizetherisks;
7.Optimizetheallocationofsafetymanagementresourcesandcontinuouslyimprovethesafetymanagement;
Allofourstakeholders,includingemployeesandcontractors,areobligatedtokeeptheCompany’scommitmenttoproductionsafetymanagement.
SafetyManagementSystemSFhasbuiltacomprehensiveworksafetyframeworkandestablishedagroup-wideworksafetycompliancedatabaseaccordingtopertinentnationallaws,regulationsandstandardsinthefieldofproductionsafety,suchasthestandardofoccupationalhealthandsafetymanagementsystem(ISO45001),theGuidelineofChinaOccupationalSafetyandHealthManagementSystem(GB/T33000)andNOSAfive-starsystemstandard(health,safetyandenvironment).Thecomprehensiveworksafetyframeworkconsistsof66elementsofproductionsafetyin11modules.
ComprehensiveWorkSafetyFramework
Occupational
Health
SiteManagement
PeopleManagement
PostingandDeliverySafety
Facilitiesand
Equipment
Management
StakeholdersManagement
Transportation
Safety
Emergencyand
Accident
RiskAssessmentandControl
BasicManagement
ContinuousImprovement
SafetyManagementStructureandResponsibilitiesSFhasestablishedthethree-tiermanagementorganizationsconsistingoftheheadquarters,regionalDepartmentandPrimary-levelDepartmentandimprovedsafetysystemstoeffectivelysuperviseandmanagethesafetymanagementofallregionsandguaranteethesafeproductionandoperationofthewholeCompany.TheRiskManagementCommitteeoftheBoardofDirectorsisaccountableforoverseeingthecomprehensiveriskmanagementofthecompany(includingsafetyrisks),assessingthecompletenessandeffectivenessofthesafetyriskmanagementsystemandprovidingsuggestions.TheChairmanandChiefExecutiveOfficer(CEO)hastheprimaryresponsibilityforourproductionsafety,andourSafetyCommitteeisdirectedbytheCEOandconsistsofseniormanagementfromeachbusiness.TheSafetyCommitteesupervisesandmanagestheimplementationofouroverallstrategies,targetsandperformanceinproductionsafety,andregularlyreportstheprogressinsafetyriskmanagementtotheRiskManagementCommitteeoftheBoardofDirectors.
Achievementsof2023SafetyManagementTargets0majorfireaccidentsAchieved0majorcasualtyaccidentsAchievedAccidentrateofcasualtiesofonemillionexpressdeliveries
decreasedby10%year-on-year
Achieved
ThecasualtyaccidentratecoversallworkforceinSF.
SFSafetyManagementStructure
SafetyProductionCommittee
ComposedoftheCEOandseniormanagementfromeachbusiness.Itisresponsibleforformulatingandsupervisingthecompany’soverallpolicies,targetsandplansofsafetymanagement,anddeterminestheaccountabilitiesforhigh-risksafetyincidents.RegionalSafetyProductionCommittee
Composedoftheleadersofeachregionalanddistrictdepartments,andresponsiblefortheimplementationofthesafetymanagementofthecompany’ssafetyproductioncommittee.SafetyManagementLeadershipTeam
ComposedoftheCommandandSafetyCenteroftheheadquarter,functionaldepartmentsandthesafetymanagementleadersofsubsidiaries.Theyareresponsibleforallcoordinationofsafetytasksandimplementationofsafetymattersinarapidpace.
HeadquartersRegional
Primary-levelDepartment
SafetyManagementSystemCertification
SFhasobtainedtheISO45001(theoccupationalhealthandsafetymanagementsystem)certificationforallbusinessoperations.
TheThird-PartyAuditofSFAirlinesSafetyManagementSystem(SMS)
ISO45001Certification
ShenzhenS.F.TaisenHolding(Group)Co.,Ltd.JiangxiFengyuShuntuTechnologyCo.,Ltd.SFCo.,Ltd.ShenzhenSFComprehensiveLogisticsServiceCo.,Ltd.SFGroup(Shanghai)Co.,LtdSFMultimodalTransportationCo.,Ltd.GuizhouSFCo.,Ltd.
ShenzhenSFInternationalSupplyChainManagementCo.,Ltd.ShenzhenSFFreightCo.,Ltd.ZhejiangShuangjieSupplyChainTechnologyCo.,Ltd.ShenzhenFenglangSupplyChainCo.,Ltd.ShanghaiShunxiaofengDistributionCo.Ltd.GZSFPharmaceuticalSupplyChainCo.,Ltd.WuhanShunfengZhidaLogisticsCo.,Ltd.Phoenix-Wings(Shenzhen)Co.,Ltd.ShenzhenXingshunIntelligentSupplyChainCo.,Ltd.SFAirlinesPassedtheThird-PartyAuditonSafetyManagementSystem(SMS)
InNovember2023,SFAirlinessuccessfullypassedthethirdpartyauditonthesafetymanagementsystem(SMS)conductedbytheCivilAviationManagementInstituteofChina.ThisfurthertestifiestheCompany’sintegrity,conformityandeffectivenessinsafetymanagementsystem.
100%Percentageofbusinessoperations
coveredbyISO45001.
SafetyManagementMeasuresSFisimprovingthe“dualpreventionmechanism”ofriskclassificationandcontrolaswellaspotentialhazardinspectionandelimination.TheCompanyhaveestablishedascientificandsystematicmanagementprocessinsafetyriskprevention,controlandhazardelimination,whichhasformedadoublefirewalltopreventproductionandsafetyaccidents.ThisenablesSFtocontinuouslyimproveitssafetymanagementcapabilityandguaranteethesafetyofitsproductionandoperationinallaspects.
SFSafetyRiskIdentification,EvaluationandControlFrameworkBuildanorganizationalstructure
Setupasafetymanagementworkinggroup
Defineevaluationunits
Defineevaluationunitsbasedonfieldscenariosassociatedwithdepartments,positions,operationalactivitiesandoperationalprocedures
Identifysourcesofsafetyrisks
Identifyhazardoussourcesfromthefourelementsof“people,materials,managementandenvironment”
Assesstherisklevelofsafety
EvaluatetherisklevelofsafetyusingtheLevelofRiskEvaluationofOperationalConditions(LECmethod)
Safetyriskclassificationandcontrol
Identifythemanagementlayerbasedonthelevelofsafetyrisk
Developriskcontrolmeasures
Controlmeasuresincludebutarenotlimitedtoengineeringandtechnicalmeasures,managementmeasures,educationandtrainingmeasures,personnelprotectionmeasures,andemergencymeasures
SafetyRiskClassificationandControl
SFhaschangedthesafetyriskassessmentmethodfromMEStoLEC.Itdeterminesthemagnitudeoftheriskvaluebymultiplyingthefrequencyofexposuretothehazardousfactor,theseverityoftheconsequencesandthelikelihoodofoccurrenceoftheevent.AllregionsarerequiredtoidentifyandassesssafetyrisksatleastonceayearaccordingtotherequirementsoftheHazardSourceIdentification,RiskAssessmentandControlManagementRegulations,andthencategorizetherisksintofourlevelsinaccordancewithSF’sriskclassificationcontrolprinciplesanddeterminetheriskcontrollevels.RiskLevelRiskValueAssessedbyLECMethodRiskControlLevelLevelI:MaterialriskD≥320
Companylevel(functionaldepartmentsoftheheadquarters)
LevelII:Majorrisk160≤D<320Departmentlevel(business/allocationarea)LevelIII:Generalrisk70≤D<160
Workshoplevel(transitcenter,serviceoutlets/supplystation)
LevelIV:LowriskD<70Team/positionlevel
SFCompletedThird-PartySafetyRiskAssessmentIn2023,SFengagedindependentthird-partyprofessionalevaluationorganizationstoconductcomprehensiveandindependentsafetyassessmentandrisksourceidentificationinmultiplebusinessoperationslocatedinSouthChinaandNortheastChina,includingdistributioncenters,transitdepots,collectanddispatchpointsandservicepoints.Inaccordancewiththeresultofthethird-partysafetyriskevaluation,SFhasoptimizedandupgradedthecurrentsafetyrisksourceidentificationtool,thustofurtherenhancetheapplicabilityandcomprehensivenessofthisassessmenttool.Asthetoolhasbeenwidelyappliedandpromotedacrossthenetwork,theCompanyhassignificantlyimprovedtheworkefficiencyinthesafetyriskassessment.
In2023,theCompanyorganizedacomprehensivesafetyriskidentificationandevaluationregardingtotheworkflowofallpositionsin55regionsacrossthenetwork.Atotalof835safetyrisksourceswereidentifiedandappropriateriskcontrolmeasureswereimplemented.Thesemeasuresincludebutarenotlimitedtopromotionoftoolsusedforidentifyingsafetyrisksources,optimizationofsecurityriskmanagementprocess,andtrainingandcommunicationofsafetyrisks.
MajorriskGeneralriskLowrisk
safetyrisk
sourcesintotal
Accordingtothe2023inventoryofproductionsafetyrisk,theCompanyconductedaspecialtrainingonKeyRisksandControlMeasuresofProductionSafetyforsafetymanagementpersonnelandfunctionaldepartmentmembersacrossthenetwork.Withcasesandpictures,thistrainingdeepenedtheirunderstandingofthesafetyrisklistof2023andallowedthemtolearnanddiscussthekeysafetyrisksandcontrolmeasures.
SFsafetyrisktrainingscene
SFsafetyriskassessmentonsite
TheCompanyattachesmuchimportancetofeedback,suggestions,andinquiriesfromouremployeesonsafetymanagement.WeencourageouremployeestoprovidesuggestionsandfeedbackonsafetymanagementimprovementthroughvariouschannelstotheSafetyProductionCommittee.Thisproactiveapproachhelpspreventpotentialsafetyrisksinatimelymannerandcontributestothecontinuousimprovementofoursafetymanagement.
Channelsforreportingsafetyincidents
FengshengApp——“ProvideFeedback”
LaborUnionHotline
“SafetyWhistleblower”
campaign
LaborUnionWeChatService
SafetyHazardsInvestigationandManagement
ComprehensivesafetyhazardeliminationprogramSpecialsafetyhazardeliminationprogram
Investigationandeliminationofmajorsafetyproduction
hazardsprogramInvestigationandeliminationofsafetyhazardprogramIdentificationandevaluationofhazardsourceprogramSafetysystemevaluationprogram
Transitdepots:specialsafetyhazardelimination
programinbeltconveyor,equipmentpadlocking,forklift,cagetrolleyandbuildingstructureonrainyandsnowydaysFleetmanagement:vehicleinspection,tailgatetrucks,and
fixingofvansandcagedtrucksPropertymanagement:summer/winterelectricityfor
firefighting,chargingarearenovationTerminalmanagement:standardizationofsafetyand
appearancemanagementoftwo-and
three-wheeledvehicles
55%
Percentageofthebusinessoperationsthat
hasbeenevaluatedbytheheadquarters
intermsofsafetyproductionsystems
Percentageofdistributioncenters
thathasbeenevaluatedbytheheadquarters
Thedistributioncenterisaspecificareausedforreceiving,storing,loadinganddispatchinggoodsinthelogisticstransportationprocess.
Operationalandelectricalsafety
OperationalSafetyofPersonnelatTransitDepotsCase:EliminationofOperational
ViolationsatthePlatformSFutilizestheSharp-eyedPupil(慧眼神瞳)snappingfunctionandintelligentvideorecognitiontechnologytocapturepersonnel’sunsafebehaviorsontheplatforminrealtime,andissuetimelywarningstoon-sitepersonnelandvideosupervisors,topreventsafetyaccidents.
Monitorscreenof“Sharp-eyedPupil(慧眼神瞳)”intransitdepotsChargingcabinetsinthechargingareasofoperatingsites
Case:FireSafetyRiskEliminationPrograminChargingAreas
SFconductsfiresafetyhazardinvestigationinthechargingareasofitsoperatingsitesacrossthenetwork,anddrawsupcorrespondingfirepreventionandsafetymanagementmeasuresincluding:
Installhangingpowderextinguishingdevices
Arrange24-hourvideo
monitoringpatrol
PrimarySafetyManagementQualificationRequirementsforSFContractors
Essentialqualificationrequirementsforthecontractorsinclude:
Havingabusinesslicensethatmatchesthebusinessservicesitprovides;
Nomajororabovelevelworksafetyaccidentwithinoneyear;
Havingapplicablepersonnelqualificationcertificate,specialequipmentuseregistrationcertificateandtransportvehiclelicense;
Purchasingnecessaryinsuranceforemployees,suchastransportation,warehousingorpersonalinjury(accident)insurances.
ofcontractorshavesignedthesafetymanagementagreement
SFSafetyTrainingSystem
SeniorManagementHold“professionallectures”tofacilitatetheexchangeofexcellentmanagementexperience,thusempoweringseniormanagementbyequippingthemwithsafetymanagementskills.SafetymanagementprofessionalsPrrovidevariousformsoftrainingforsafetymanagementprofessionalswithinthenetwork,includinginternalsharingsessions,externaltutoringsessionsandspecialsafetytraining.Allworkforce
Developtheirownsafetytrainingagendabyeachregionacrossthenetwork,andprovidestandardsafetytrainingforallemployees(includingcontractors)intheregion.
OccupationalHealthandSafetyTrainingSFhasestablishedacomprehensivesafetytrainingsystemthatofferstargetedsafetytrainingcontentbasedondifferentlevelsandpositions.TheCompanyregularlycarriesoutofflinetrainingactivitiessuchassafetyproductionmonth,safetyknowledgecompetition,andfindingpotentialsafetyhazards.Wealsopostonlinesafetytrainingmaterialsrelatedtoholidaysafety,peakseasonsafety,seasonalsafetyandemergencysafetytoallemployeestocontinuouslystrengthentheirsafetyawareness.
SFprovidessufficientinternaltrainingresourcesforsafetymanagementpersonneltoobtainprofessionalqualifications.Bytheendofthe
ReportingPeriod,thenumberofemployeeswithsafetyqualificationcertificatesacrossthenetworkreached940.
Atotalof27safetytrainingsessionswereprovidedforsafetymanagementprofessionals,including:
Safetymanagementsharingsessions
Externaltutoringsessions
Specialsafetytraining
SFSafetyTrainingPerformanceDatain2023
Totalsafetytrainingsessionslaunched
96,000
Cumulativenumberofparticipants676,000people
CoveragerateofHealthandSafetyTraining(includingemployeesandcontractors)in2023
SafetyEmergencyDrillInaccordancewiththerequirementsofnationallawsandregulationssuchastheEmergencyResponseLawofthePeople’sRepublicofChinaandtheWorkSafetyLawofthePeople’sRepublicofChina,SFhasformulatedaseriesofemergencyresponseproceduresandstandards,andestablishedandimprovedtheplanningsystemtoprovideemergencyresponseguidance.Inthisway,theCompanyhaseffectivelyimproveditsemergencyresponsecapabilities.In2023,SFmaintainedtheComprehensivePlanforWorkSafetybyupdatingatotalof35emergencyresponseplans.Apartfromfiredrillsinaccordancewithnationalregulations,theCompanyalsoregularlyorganizesdiversifiedemergencydrillseveryyearcenteredonexplosionprevention,anti-terrorism,trafficaccidentsandpublichealth.TheseinitiativesaredesignedtoimproveSF’semergencyresponsecapabilities.
SFAirlinesNighttimeEmergencyRescueScene
SFAirlinesConductedtheFirstLarge-ScaleNighttimeEmergencyRescue
CivilAviationExerciseInDecember2023,SFAirlinesinShenzhenandEzhoucooperatedwiththeEzhouHuahuAirporttocarryoutalarge-scalecomprehensiveemergencyrescueexercisenamed“MissionAccomplished2023”.Thisexercisewasthefirstlarge-scaleemergencyrescuecomprehensiveexercisecarriedoutbydomesticairporthubatnightwithall-cargoaircraftasthesimulatedmodel,anditwasalsothefirsttimefortheCompanytocarryoutpracticalexerciseinthewayof“oneexercisefortwoplaces”(i.e.,settingupanemergencycommandcenterattheheadquarters,combiningwithShenzhenandEzhouforcoordinateddisposal).Thisdrillsuccessfullycompletedthefirefighting,medicalrescue,aircraftremovalandotherpracticalexercisesubjects,whichachievedthepurposeofstrengtheningthecooperationbetweenthetwoplacesinemergencyresponseandenhancingthesyntheticemergencyresponsecapability.ThevaluablepracticalexperiencegainedfromthisexercisealsoplayedapivotalroleinconstantlyenhancingcapabilitiesofSFAirlinestohandleemergencies.
SFFireEmergencyDrillScene
Atotalof13,000drillswereconducted,withanaccumulatedparticipationof440,000people
2023SFFireDrillsToimproveemployees’safetyawarenessandemergencyresponsecapabilities,andtoensurethesafetyoftheCompany’sproperty,packagesandemployees,theCompanyorganizedsafetyknowledgetrainingandemergencydrillsin2023,involving55regionsacrossthenetwork,andrewardedthoseregionsthatactivelyorganizeddrillsandperformedwell.
BuildingResponsibleChainTogetherUpholdingthecorevalueofintegrityandcommitment,SFattachesgreatimportancetosuppliermanagement,andadvocatesasoundcooperationenvironmentofequality,mutualrespect,transparency,developmentandmutualbenefit.Overtheyears,SFhasbeenstrivingtoreachlong-term,stableandwin-wincooperationwithsuppliersandpartners,andtobuildaresponsiblesupplychaintogetherwiththem.SupplierManagementSystemSFcontinuedtoimproveitssuppliermanagementsystem,implementedastrictsuppliermanagementsystem,andstrengthenedESGriskidentificationandmanagementinthesupplychain.In2023,thecompanyhasupdatedCriteriaforSupplierManagement,furthersupplemented,andimprovedthesupplieraccessprocessstandards,accessconditions,performanceevaluationstandards,on-siteevaluationstandards,etc.,tocontinuouslystrengthenthesupplierrefinedmanagementabilityandreducetheriskofsuppliercooperation.
OrganizationalStructureofProcurementSupervisionCommittee
RiskSupervisionofProcurementManagementStructureIntheprocessofdecision-makingandexecutionofprocurementactivities,SFhasarisksupervisionorganizationtocarryoutindependentriskmonitoringofthewholeprocess.Atthesametime,thecompanymakespurchasingstrategiesanddecisionsthroughthecollectivedecision-makingmodeoftheStrategicProcurementCommittee.UndertheCommittee,aPurchasingSupplyChainCenterissetup,responsiblefortheexecutionofpurchasingdecisions,purchasingdemandanalysis,andsuppliermanagement.LifecycleManagementforSFSuppliers
Risksupervisionofthe
procurementprocess
RiskSupervisionOrganization
Decision-making,management,andExecutionofprocurementStrategicProcurementCommittee
PurchasingSupplyChainCenter
Classificationandgrading
Accordingtothesupplier’scooperationperformance,theCompanyadoptsdifferentiatedanddynamicgradingandclassificationmanagementforsuppliers.Accessaccreditation
Therequirementsforsupplieradmissioncertificationareclarifiedintermsofadmissionchannels,admissionconditions,andcertificationauditprocess.Performancemanagement
TheCompanyestablishesascientificandrationalperformancemanagementandevaluationmechanism,developsquantifiableperformanceevaluationcriteriaandconductsmulti-departmentalperformanceevaluations.
Routinemanagement
Threemechanismshavebeenestablishedtostrengthentheroutinemanagementofsuppliers:
atrainingandcoachingmechanism,aroutineauditandinspectionmechanism,andaninformationchangeapprovalmechanism.
Exitmanagement
Therearetwoformsofsupplierexitmanagement:
penaltyexitandnon-penaltyexittostandardizethesupplierexitprocess.Penaltymanagement
DigitalManagementofSuppliersSFhascontinuedtopromotetheupgradingofsuppliers’digitalandintelligentmanagement.TheCompanyhasenhancedtheefficiencyofsuppliers’managementandstrengthenedtheriskcontrolcapabilityofsuppliercooperationthroughvariousinitiativessuchastheconstructionofsupplierManagementDashboard,supplierDigitalArchivesandsupplierLabelingSystem,andtheestablishmentofsupplierriskmodels.
SupplierDigitalArchivesGraduallyoptimizesupplierportraitandstrengthensupplierresumemanagementtoprovidedecisionmakerswithbettersupplierinformationandreduceprocurementrisks.SupplierManagementDashboard
Establishsuppliermanagementdashboardwithdifferentlevelsandcategoriesdimensions,achievingdynamicreal-timemonitoringofsupplierresources,toprovidedecision-makingassistanceformanagement.
SuppliersLabelingSystem
Buildsupplierlabelingsystemandimplantthelabelsintothebusinesssystemforemployeestoquicklyidentifyandpreventsuppliercooperationrisks,therebyimprovingtheefficiencyofprocurementdecisions.
SupplierRiskModels
Buildasupplierriskmodelincludingtradecomplianceriskscreening,affiliationidentificationandsuppliercreditevaluationtorealizesupplierriskcontrolinthewholeprocess.
SupplierManagementandEvaluation
TheCompanyregularlyconductssupplychainassessmentsandidentificationaboutenvironment,healthandsafety,laborrightsandethicalrisk.Throughregularsupplieron-siteaudits,writtenauditsandotherway,SFassesstheperformanceofsuppliercooperationandbasedontheperformancetoputforwardrectificationrecommendations,urgesupplierswithmanagementdeficienciestomakerectificationsandfollowupontheirimprovementinatimelymanner.Besides,SFwillrecognizeoutstandingperformersandsetanexcellentexampleofcooperation.
In2023,SFconductsacomprehensiveevaluationandmanagementofsuppliers:
SFauditedover1,600suppliersonsite,withanauditpass
rateof
93.6%.
SFcarriesoutexcellentsupplierevaluationandrecognizesmore
than60outstandingsuppliers.
ThepercentageofnewsuppliersscreenedthroughCSRstandard
is
99.29%
Thepercentageoftargetedsuppliersthathavegonethrougha
CSRassessment(e.g.questionnaire)is100%
ThePercentageoftargetedsuppliersthathavegonethrougha
CSRon-siteauditis
96.46%
Thepercentageornumberofaudited/assessedsuppliersengaged
incorrectiveactionsorcapacitybuildingis
79.03%
SupplierEnvironmentalandSocialImpactAssessmentSFpaysattentiontosuppliers’environmentalandsocialperformanceandstrictlyregulatesthebehaviorofsuppliersintheareasofenvironment,societyandlaborrightsandinterests.Bydoingthese,SFpromotessupplierstostrengthentheirownperformanceinsocialresponsibilitiessuchasinenvironmentalandsafearea.SFfocusesonthefollowingareasinsupplierenvironmentalandsocialriskassessment:
In2023,thecompanycontinuestobuildavaluechainthathasapositiveimpactonsocietyandtheenvironmentthroughthefollowinginitiatives:
EnvironmentalprotectionHealthandsafetyLaborrequirementsandprotection
Environmentalpermittingandreporting
PollutionpreventionExhaustemission
OccupationalsafetyEmergencypreparedness
LaborrequirementsFairnessandequalityEmployeeprotection
SFincorporatesCSRclauses,includingenvironmentalprotection,healthandsafety,andlaborrights,intosuppliercontracts.
Whenconductingsupplieradmissionandevaluation,SFpaysattentiontothecertificationofrelatedsystemsinvolvingISOenvironment,occupationalhealthandsafety,andinformationsecurity.SFregularlyevaluatessuppliers’environmentalandsocialpractices,andincludessuchperformanceasoneoftheindicatorsintheirperiodicsupplierreviews.SFconductson-siteauditsofsuppliersonkeyenvironmentalandsocialissues,andprovidesrectificationrecommendationsandsupporttosupplierswithdeficiencies.
In2023,thepercentageoftargetedsupplierswithcontractsthatincludeclausesonenvironmental,labor,andhumanrightsrequirementsis
99.29%.
Greenprocurementrelatedcourses
BuildtheSustainableSupplyChainFollowingtheprinciplesoffairness,impartialityandopenness,SFhasestablishedstandardsoftransparentadmissioninthefrontstageofprocurement,afairprocessatthemiddlestageandfairsupervisionatthebackendtoensurearesponsibleandsustainableprocurementenvironment.GreenProcurementSFhasformulatedtheRegulationsonGreenProcurementManagementtoaddcorrespondingenvironmentalprotectionrequirementstothelifecyclemanagementofsuppliers.Atthesametime,SFpromotessustainableconceptsamongprocurementstaffthroughinitiativessuchasonlineandofflinetraininganddailyadvocacy.Insomeextent,SFgivesprioritytotheprocurementanduseofrawmaterials,productsandservicesthatareconductivetoenvironmentalprotection,suchasenergysaving,watersavingandmaterialsaving,inordertoguaranteetheimplementationofthegreenprocurementconcept.
ProcurementIntegrityManagementInordertostrengthentheprocurementintegritymanagementcapability,SFhascontinuedtofocusonbuildingacomprehensiveandprofoundanti-corruptioncompliancemanagementsystem.SFhasformulatedtheLetterofNotificationofTransparentProcurementtofurtherdeterminetheresponsibilitiesofjointconstructionofintegrityandtherightsownedforbothparties,buildinghigh-standardbusinessethicalpractices.Also,theCompanysignedtheIntegrityAgreementwithsuppliers,prohibitinganyformofsoliciting,offeringoracceptingbribesbetweenthetwosidesintheirtransactions.
SupplierAnti-corruptionInitiative
Registration
Allsuppliersarerequiredtoproactivelydeclaretheconflictofinterestrelationship,with100%ofdeclarationsin2023.
BiddingSupplieraffiliationismonitoredtopreventtheircollusionwithotherSFsuppliers.
Contactconclusion
TheIntegrityAgreementshallbesigned.Reportingchannelsshouldbeclearlystatedintheframeworkmasteragreement,sub-agreement,andbiddingdocuments.Ifsuppliersdiscoveractssuchassolicitationofbribes,theycanreportthecomplaint.
In2023,thesigningrateoftheIntegrityAgreementhasreached100%.
TheGroupcontinuedtooptimizeitsonlineprocurementmanagementplatform.In2023,TheCompanyhasdeepenedtheconstructionofthecollusivebiddingidentificationsystemtorealizeefficientearlywarningofcomplianceandpotentialintegrityrisks.Forcollusivebiddingbehaviorsidentifiedandwarnedbythesystem,SFalsocarriesoutintegrityactionsatthefirsttimetoinvestigateandmaintainthefairnessandimpartialityofprocurementbehaviors.Inaddition,SFhasenhanceditsabilitytocontroltheriskofcorruptioninprocurementbyvariousinitiatives,suchasregulatingethicalbehaviorsofprocurementstaff,providingregularanti-corruptiontrainingtoprocurementstaffandrequiringprocurementstafftoundergoregularjobrotation.
SupplierTrainingSFregularlyorganizessuppliertraining.TheCompanyprovidestrainingsonsixmodulesincludingqualitymanagement,integritycooperation,andgreenandenvironmentalprotection,toconveythecooperationconceptsofgreenandenvironmentalprotection,andhonestyandintegritytosuppliers.
SFPackagingMaterialsSuppliers’Conference–advocatesustainabledevelopmentcooperationInSeptember2023,theGroupcarriedouttheSFPackagingMaterialsSuppliers’Conference,invitingmorethan60supplierpartnerstobepresent.SFcarriedoutin-depthcommunicationontopicssuchaschangesintheprocurementbusiness,macroenvironmentchangeofthemarketandthemanagementmechanismofpackagingmaterials.Also,SFencouragedsupplierstocommunicatewitheachother,sharetheirownexperience.Theconferencepassedontheconceptofsynergywitheachotherundertransparentcooperationandadvocatedsustainabledevelopmentcooperation,soastojointlybuildupanindustryecosystemforsustainabledevelopment.
SFPackagingMaterialsSuppliers’Conference
Procurementintegrity-relatedtraining
“TransparentCooperation,HealthyWin-Win”:
In2023,SFwillconduct“TransparentCooperation,HealthyWin-Win”integrity-themedtrainingforexternalsuppliers,coveringmorethan150suppliers."IntegrityResponsibility,RiskPrevention”:
InSeptember2023,SFcarriedoutintegritytrainingonthethemeof“IntegrityResponsibility,RiskPrevention”forallprocurementstaff,coveringmorethan300people.
Conductsonlinetrainingintheformofvideoandlivecourses.UploadstrainingmaterialsintheformoftrainingannouncementonSRMsystem(SupplierRelationshipManagementSystem),notifiessupplierstodownloadthetrainingcoursematerialsandrequiresthemtocompletethetrainingbythemselves.SupplierOnlineTrainingExchange
Keypartner
suppliersFull-volumesuppliers
ShoulderingSocialResponsibility
Asdeeplyunderstandsthatbusinessandsocietyareintertwined,SFhasalwaysbeencommittedtopublicwelfareandsocialresponsibilitywithoutforgettingwhyitstarted.In2012,SFhasestablishedSFFoundationandcarriedoutarichvarietyofpublicwelfareprojectsandvolunteeractivitiesinmedicalcare,education,environmentalprotection,etc.,soastogivebacktothesocietyineverysmallpractice.
EducationCharitySFLotusEducationAssistanceProgramsLaunchedin2012,theSFLotusEducationAssistanceProgram,throughcentralizedapplication,familyvisits,continuousfinancialsupportandaccompaniment,aimstohelpstudentsinneedtosuccessfullycompletetheireducationandgrowintowonderfulyoungpeoplewithexcellentcharacterwhocanadapttothedevelopmentofthesocietyandstandreadytogivebacktosociety.
In2023,theSFHoldingswaslistedinthe“2023Top10ChineseCorporateVolunteer
ServiceBrands”
In2023,26businessregion/organizationsofSFhaslaunched59“SFBloodDonationDay”blooddonationeventsin37citieswith2,904peopleparticipated,over777,430mlofbloodand25
treatmentsofplateletssuccessfullydonatedby2,236people.
In2023,SFFoundationspentatotalofRMB106milliononpubliccharity.21volunteerassociationsorganizedatotalof155publicserviceactivities,with8,861participantsandatotalof34,948volunteerhours.
In2023,theSFLotusEducationAssistanceProgramsponsored13,718studentsinneed,withatotalofRMB31.19
millionscholarshipsawarded.BytheendofDecember2023,theProgramsponsoredatotalof38,067studentsinneedwithRMB228.3millionscholarshipawarded.
Publicwelfareactivityinruralareas
Volunteersmadedoor-to-doorhomevisitsonebyoneandprovidedfinancialsupportto3,973newstudentsinneedIn2023,SFFoundationhasorganized40publicwelfareactivitiesinruralareas,withmorethan1,200participantsasSFemployees,universitystudentsofSFLotusProgram,andsocialvolunteers.OurvolunteersvisitedruralchildreninGuizhou,Gansu,andGuangxi,and4,094studenthouseholdswerevisitedduringtheProgram,with3,973newstudentsidentifiedaseligibleforthefinancialsupport.TheProgramsponsored13,718studentsinneed,withatotalofRMB31.19millionscholarshipsawardedthroughouttheyear.
FinancialSupportAtotalof11,762highschoolstudentsand1,956collegestudentsweresupportedthroughouttheyear,withgrantstotallingRMB25.09millionandRMB6.10millionrespectively.
PsychologyandHealthSFLotusEducationAssistanceProgramattachesgreatimportancetothephysicalandmentalhealthofstudents.Atotalof367thematicclassmeetingswereheldthroughouttheyear.16,800highschoolstudentsandcollegestudentstookthepsychologicaltest.
Dreamsharingsessions
OfflineempowermenttrainingofGiving-back-to-SocietyProgram
DreamsharingsessionstodreamofabetterfutureIn2023,theSFLotusEducationAssistanceProgramprovidedstudents40dreamsharingsessionswithvariousforms.Studentsengagingin“Giving-Back-to-Society”platformproject,SF’smanagersandvolunteerswereinvitedtosharetheirdreams,struggles,transformations,andgratitudeintheirlife.Duringthesessions,throughparticipatinginon-siteinteractions,singinginspirationalsong,dancing,andmanyotherinterestingactivities,studentswereencouragedtodreamoftheirfutureandfightfortheirdreams.In2023,theSFLotusEducationAssistanceProgramhasconveneddreamsharingsessionsin35countiesunder,involving3,807students.
DiversifiedempowermenttohelpfeedthecomprehensivegrowthofGiving-back-to-Societystudents
In2023,SFFoundationhashelpedcollegestudentsoftheSFLotusEducationProgramthroughfeedingthecommunitymutualaidplatformsuchastheGiving-back-to-SocietyNestingAssociation,encouragingparticipationinpublicwelfareactivities(suchasteachinginruralsummercamps,visitstoschools,etc.),organizingempowermentcourses(LearningandCareerplanning,Personaldevelopment,Careerpreparation,etc.),andcarryingouttheSFon-campuscultivationInternshipandpart-timejobstohelpcollegestudentsoftheSFLotusEducationProgramlearntogetherandgrowwiththeirpeersandcontinuetoenhancetheircomprehensiveabilities,soastogetreadyfortheworkplacelifeinthefuture.
EmpowermentforGrowth32empowermentcourseswereprovidedin2023,withatotalof3,908participants.Atotalof117empowermentpublicactivitiestookplace,includingtheruralsummercamp,lessoncreationcontest,almamaterexchangecommunication,volunteerconsultingaboutapplicationforCollegeandUniversityAdmission,involvingatotalof1,142studentsengagingin“GivingBacktoSociety”platformproject.
Ruralsummercamp
SFLiangshanCharityClass
TheGiving-back-to-Societyruralsummercamp,Asummerfeastfor
countrychildrenInthesummerof2023,universitystudentsengagingin“Giving-Back-to-Society”platformprojectoftheSFLotusEducationAssistanceProgramorganized15-dayruralsummercampsin10ruralelementaryschoolsin6provinces:Hunan,Shanxi,Shaanxi,Yunnan,HenanandGansu,withatotalof141volunteerstudentsparticipated.Thecampprovided“music,sports,andart”lessons,psychologicalcounseling,fungames,andmanyotheractivitiestogiveruralchildrenanexclusivesummerfeast.Inadditiontoenrichingthesummeractivitiesofruralchildren,thecampalsosupportstheirall-rounddevelopmentinarts,physicalhealth,andmentalhealthtoimprovethemselves.
WealsoapplythedigitaltechnologytoempowertheSFLotusEducationAssistanceProgramandimprovethedigitalplatformtoenhancethestudentexperiencewhileincreasingtheefficiencyofpublicwelfareactivities.
MedicalCareSFWarmthandCare–ChildrenMedicalAssistanceProgram(hereinafter“SFWarmthandCareProgram”)iscommittedtopromotingearlydetection,earlytreatment,andearlyrecoveryofchildrenpatientsagedfrom0to18whosufferfromrelevantdiseases.Itbooststhephysicalandmentalhealthofchildrenpatientsintermsofmedicalassistanceandhumanisticcare,andcontributestothedevelopmentof“intra-provincialtreatmentofseriousdiseases”andthechildren’smedicalindustry.Bytheendof2023,SFWarmthandCareProgramhadinvestedatotalofRMB432milliontoassist21,379orphansandchildrenwithseriousdiseases,andhadprovidedhumanisticcareservicesto35,803peopleincludingchildrenpatientsandtheirfamilymembers,aswellasmedicalstaff.
TheSFWarmthandCareProgramcongenitalheartdiseasesinchildrenscreeningactivitiesinChasum,Tibet
TheSFWarmthandCareProgramcongenitalheartdiseasesin
childrenscreeningactivitiesinShantou,Guangdong
Congenitalheartdiseasesscreeninginchildrentocareforthehealthof
childrenpatients
In2023,theSFWarmthandCareProgramcooperatedwiththeChildrenCardiologyDepartmentoftheUniversityofHongKongShenzhenHospitaltocarryoutscreeningandassistanceactivitiesinLongchuanofGuangdong,ChasumofTibetandLunduofGuangdong.Theprofessionalmedicalexaminationisconductedtodiagnosecongenitalheartdiseasesintime,contributingtoearlydetection,earlytreatment,andearlyrecoveryofthechildrenpatients.In2023,theSFWarmthandCareProgramcarriedoutthe
fourthdiseasesscreeningactivityinTsawangCounty,LinzhiCity,Tibet.Followingthecomprehensiveschoolscreeningintwoelementaryschoollastyear,thisyear,italsowentdeepintothemostremoteTsawanglungTownshipandGulaTownshiptocarryoutschoolscreening,withacumulativetotalof1,233childrenbeingscreened,and7newlydiagnosedwithpositivecongenitalheartdiseaseandinneedofsurgery.
2023,theSFWarmthandCareProgramcarriedout
universalscreeningcontinuouslyin11kindergartensthroughinnovative“heartultrasoundintothegardenuniversalscreening”wayinLundu,Shantou,GuangdongProvince,withtimelydiscoveryof55childrenwithpositivecongenitalheartdisease.TheProgramalsoprovidedguidancetokindergartensandparentsforabetterfollow-upreviewandfollow-upwork,guardingyoungchildren’s“heart”healthwithalltheirheart.
In2023,wenewlyhelpedanadditionalnumberof
3,424orphansandchildrenwithseriousdiseases.15self-rundesignatedhospitalsoftheSFWarmthand
CareProgramreceivedadditional2,134childrenwith
congenitalheartdisease,blooddiseasesandmalignant
tumoursin2023,up13%yearonyear.In2023,theSFWarmthandCare-ChildrenMedical
AssistanceProgramwonthe12thChina
CharityAwards.
Publicserviceactivityonhumanisticcareofthe
SFWarmthandCarePrograminZhengzhouMeanwhile,SFFoundationpaysspecialattentiontomedicalcapacitybuildinginruralareasandcontributestothedevelopmentoftownshiphospitals,soastoimprovethemedicalexperienceofruralresidents.
TheQingheTownHealthClinicinPingquanCity,HebeiProvinceSFdonationhascontinuedtopromotethedigitalupgradingoftheSFWarmthandCareProgram,upgradingthemedicalassistancemanagementsystemandcompletingtheR&Dofhumanisticcaremanagementsystem,andtherebyprovidingchildrenpatientsandtheirfamilieswithabetterall-processexperiencefromtheearlytreatmenttothelaterhumanisticcareservice.
Publicserviceactivityonhumanisticcaretoaccompanythegrowth
ofchildrenpatients
InAugust2023,theSFWarmthandCareProgramstafforganizedpublicserviceactivityonhumanisticcarewiththethemeof“AccompanyingChildren’sGrowth”inZhengzhou,HenanProvince.Duringtheactivity,thestaffmadeonlineandofflinereturnvisitsto108childrenpatientsdiagnosedwithblooddiseasesandmalignanttumors,tolearnabouttheircurrentconditionsanddreamsforthefuture.Theactivitylaidasolidfoundationforfutureactivitiesandaccompaniedthehealthygrowthofthechildrenpatients.
Concentratingonthecapacitybuildingofruralmedicalandhealthcare
systemtofacilitatethedevelopmentofQingheTownHealthClinic
In2023,SFFoundationsupportedthemedicalservicecapabilityestablishmentoftheQingheTownHealthClinicinPingquanCity,HebeiProvince.Newpre-screeningandtriageclinics,feverclinicsandenteralclinicshavebeenbuiltinthehealthclinictooptimizetheprocessofpatientcareandimprovethehealth-careenvironmentforruralresidents.
Humanisticcare
In2023,providedhumanisticcareservicessuchasgrowthaccompanyto10,765peopleincludingchildrenpatients,parents,aswellasmedicalstaff.Organized20volunteeractivitieswithatotalof1,010volunteerhours,involving1,232peopleincludingchildrenpatients
andtheirparents,aswellasmedicalstaff.1,151warmthandcareenergypacksweregivenout.
DisasterRelief
Disasterismerciless,whileSFstandwithlove.Inthefaceofallkindsofnaturaldisasters,SFhasalwaysregardedservingthesocietyandsafeguardingpeople’slivelihoodasitsownresponsibility,paidcloseattentiontothesituationinthedisasterarea,andmobilizedtheemergencyresourcesofitswholenetworktosupportthedisasterreliefinthefirsttime.Relyingonitsownresourceadvantagesandefficientdeploymentcapabilities,ithascontinuedtocontributeitsefforttohelpthepeopleinthedisasterareasandtideoverthedifficultiestogether.In2023,SFactivelyparticipatedintheearthquakereliefinBaoshan,YunnanProvince,floodpreventionandreliefintheBeijing-Tianjin-Hebeiregion,andearthquakereliefinJishishanCounty,GansuProvincebyleveragingourcapacitytotransportreliefmaterialstothedisasterareasintimeanddonatingmaterialsandfundsforthereconstructionofthedisasterareas.SFcontinuestopayattentiontothedisastersituationanddynamicallyschedulesreliefforcestoprovideassistanceandsupportforpost-disasterreconstruction.
SFAirlinesguaranteesthetransportationofearthquakereliefmaterials
SFparticipatesinthefloodreliefintheBeijing-Tianjin-Hebeiregion
SFparticipatesintheearthquakereliefinLongyangDistrict,BaoshanCity,YunnanProvince
InDecember2023,whenanearthquakehittheJishishanCounty,GansuProvince,SFputtheB757cargoaircraftintoserviceandopenedupthe“Wuxi-Lanzhou”airroutetoquicklytransport20tonnesofreliefmaterialstothedisasterarea,providinglogisticssupportforthereliefefforts.InAugust2023,whenafloodstrucktheBeijing-Tianjin-Hebeiregion,SFimmediatelydispatched20reliefvehiclesloadedwithfoodandotherurgentlyneededmaterialstothedisasterarea,anddistributedthemtothepeopleaffectedbytheflood.Inaddition,SFFoundationannouncedadonationofRMB10milliontoprioritizetheemergencyneedsofthedisasterareasandprovideassistancetothepost-disasterreconstruction.InMay2023,anearthquakeoccurredinLongyangDistrict,BaoshanCity,YunnanProvince.SFurgentlyprocuredreliefmaterialsthroughvariouschannelsanddeployedpersonnelandvehiclestoload,unloadandtransportthemtothedisasterareatoensurethesupplyofreliefmaterials.
Theme:Applicationofsmartsupplychaintechnologiestoboostthetransformationandupgradeofclients’supplychainCreatingSmartLogisticsInnovation-DrivenDevelopmentSecuringSafetyDeliveryDeliveringPremiumServices
SERVICES
Services
Intheeraofdigitalintelligence,SFhasalwaysbeencommittedtoempoweringlogisticsandsupplychainserviceswithscientificandtechnologicalinnovation,andrealizing“datasupportdecision-making”,“data-drivenbusiness”and“data-enabledcustomers”throughthetransformationofbusinessdigitalintelligence.Throughtechnologiesincludingoperationsplanning,blockchain,integratingtheleadingtechnologycapabilitiesandindustryexperience,theCompanyembeddeddigitalcapabilitiesintothecustomervaluechain,providingcustomerswithproductionandsalesfull-scenario,fullyvisible,one-stop,traceablesmartsupplychainservices.Throughtheintegrationofproductionandlogistics,andtheintegrationofmarketingandlogistics,theCompanyhelpsvariousindustriescreatearesponsive,flexibleandsmart,sustainablesupplychainsystemthatrespondsefficientlytofacilitateindustrialupgrading,costreductionandefficiencyenhancement.
EstablishsmartsupplychainintegrationproductsbenchmarkTheCompanyintegratesthewholesetoftechnologicalcapabilitiestoformintelligentsupplychainproducts–FengZhiCloudChain*(丰智云链),FengZhiCloudStrategy*(丰智云策),FengZhiCloudTower*(丰智云塔),FengZhiCloudData*(丰智云数)andFengZhiCloudMarketing*(丰智云商)–fordifferentlevelsofcustomerdemands.
Integrationofprocurementplanningandlogisticsactivities
Integrationof
schedulingplansandlogisticsactivitiesIntegrationofdelivery
planningand
logisticsactivitiesIntegrationofpricing
strategiesandlogisticsactivities
Integrationofpromotionalstrategiesandlogisticsactivities
Integrationofproductstrategiesandlogisticsactivities
CyclicPickupScheme
Inboundlogisticsline-upandloadingoptimizationatsourcingstageSmartParkSolutionPark-operationscreen,vehicleschedulingand3Dmap
ConsumerInsightsEnd-userportraitprolingandbehavioranalysis
NetworkOptimization
Solution
Warehousesiteselection,routing
optimization,transportationschedulingMulti-levelReplenishment/AllocationScheme
Solveinventoryturnoverandout-of-stockproblemsinmulti-levelwarehousesMiddle-endBusinessSolutionOmnichannelOrder
IntegrationManagementOneBucketSolutionSolveinventoryfragmentationproblemindifferentchannels
OnlineStoreSolution
CustomizedO2O,B2C,B2Bandothermulti-modeonlinestores
ForwardWarehouseSolutionShortenorder-to-delivery
timeandenhanceuserexperienceStoreSelection
ProposalsStorerecommendationbasedonhistoricaldataandforecasts
Forecasting
OmnichannelBusinessPlatform
SmartWarehousing
SmartTransportation
SmartParkSmartShopMulti-CloudManagementCross-CloudComputing
Real-timeDataWarehouse
SeparationBetweenStorageandComputation
AutoScaling
Logistics
FundowBusinessow
Information
ow
FengZhiCloudStrategy
FengZhiCloudTower
Regional
warehouses
Generalwarehouse
FactorySupplier
End-user
E-commerceDistributorsForwardwarehouseOfinestores
FengZhiCloudMarketing
FengZhiCloudChain
In-warehouseOptimizationSolution
Optimizationofin-warehousepicking-up,spotoptimization,replenishment
FengZhiCloudData
PlanningStrategyWarningCollaborationInte
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I
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SFSmartSupplyChainProductsandServices
Applicationofsmartsupplychaintechnologiestoboostthetransformationandupgradeofclients’supplychain
Integratingalgorithmstrategiesaccordingtobusinessconditions,outputscientificandreasonabledailyreplenishmentandallocationplans.Developedvisualandautomatedreplenishmentmonitoringdashboardstoallocatedailyoutputandinspectionresults,improvingthebrand’sexpressfulfillmenttimelinesswithreducedwarehousecrossrate.
Providedpromotionstrategiesandpackagingtransportationoptimizationservices,atthesametimecontrolled
theallocationexecutionrateandfolloweduponabnormalproblems,helpingthebrandreduceunsalableinventorywithimprovedpackagingutilizationrate.
AutomaticInventoryIntroductionofRFID,gravityandvisualIoT
devicesandplatformsforautomaticinventory
SupplyChainControlTowerVisualizationoforderfulfillmentandinventorymanagementMulti-sourceheterogeneousdataintegrationAutomaticstatementgeneration,businessanalysis,andBIfordecisionsupport
IntelligentReplenishmentAutomatedstorereplenishmentbasedondemandforecasts,supportedbyoperationresearchoptimizationalgorithmsandarulesengineSupplyNetworkOptimization
NetworkplanningandimplementationofforwardwarehouseOrderfulfillmentandinventorysharinginmultiplescenarios
Helpthecustomerto:
Reducestoreinventoryby
Reducewarehousedeliverycostsby
Decreasescraprateperstoreby
Increasetheforecastingaccuracyby30%15%1.4%5-20%
ProvidingSolutionsforSmartSupplyChain
TheCompanyleveragesitscomprehensivesmartsupplychainproductsandcustomerdemandonbusinesssub-segments,deeplyreacheddozensofindustriesincludingcosmetics,3Candfast-fashionconsumergoodswithin-depthempowermentonover4,000enterprises.SmartSupplyChainProjectforaCoffee&BeverageGiantTosolveproblemsinstorereplenishment,operationandsupplychainmanagement,SFandthecustomerjointlydevelopedasmartstoremanagementsystemandanintelligentreplenishmentforecastsystem,whichusealgorithmsthatmimicrealbusinessscenariostoempowerthecustomer’ssupplychain.
Full-LinkSupplyChainofLightingBrandByapplyinganalysisandalgorithmstrategy,SFprovidedsmartsupplychainservicestoalightingbrand,includingintelligentreplenishmentstrategy,andoptimizationofwarehousenetworkcoverage,orderstrategyandpackingandshipping,toimprovethebrand’sexpressfulfillmentefficiency,reducecross-binratesandslow-movinginventory,therebyenhancingsupplychainoperationalefficiency.
DigitalTwinConstruction
SimulationFidelityvericationParameteroptimization
Machinelearning
3Dreconstructionandrendering
Datacollection
Datamining
Digitaltwin
Mechanismmodel
Datamodel
PersonnelLogistics
VehiclesProcedure
Transitcenter
Overtheyears,SFhasbeenstrivingtocreatealogisticsdigitaltwinsystemwithhighfidelityandefficientalgorithmvalidation.Thesystemisusedtosimulateandcalculateactualbusinessscenariosbasedondatafromwarehousesortingandlogisticsrouteplanningscenarios,soastofindthebestsolutionsforvariousscenariosandexplorewaystoimprovetheefficiencyoflogisticsoperationsateachprocessintherealworld.Throughdigitaltwintechnology,SFcanefficientlysimulate,validateandoptimizethestrategiesintherealworldwithextremelylowsimulationcostsandtrialanderrorcostsvirtually,helpingthelogisticsindustrytoachieveefficientintelligenttransformationinwarehousedesignandoperation,logisticsnetworkdesignandotheraspects.
WarehouseSortingSFquicklyverifiesthefeasibilityandeffectivenessofthesortingplanbyadjustingsimulationparametersusingthedigitaltwinsystem.Thisenableswarehousesortingplanstobeswitchedatalmostnocostandwithhighqualityintherealworld,significantlyimprovingwarehousesortingefficiency.
Forthesamenumberofparcels,thenewdigitaltwinsortingplanreducessorting
timebymorethan10%
Withinafixedsortingperiod,thenewdigitaltwinsortingplancanimproveactualaveragecapacitybymorethan
8%
InSeptember2023,SFheldthe“SFDigitalTwinPressConference”duringthe15thInternationalExhibitiononTransportTechnology&Equipment,andreleasedtheLogisticsDigitalTwinWhitePaperinDecember2023,whichintroduceditsbreakthroughsandachievementsindigitaltwintechnologiestothepublic.
LogisticsRoutePlanningByconnectingitsownbusinesssystemwiththedigitaltwinsystem,SFsimulatesphysicalentities,suchasoutletsandvehicles,inthevirtualworld,andimitatesallkindsofparametersinvolvedinlogisticsroutestofindoutthebestplanforparcelsafterevaluatingallstrategies.Inthisway,itcaneffectivelyimprovelogisticsefficiencyandoptimizeresourceallocationintherealworld.
Onaverage,morethan500transportroutespercitypermonthcanbeavoidedviathedigitaltwin-basedoperationresearchoptimizationtechnology.
over500routes
Adoptionrateofstrategiesrecommendedbythe
digitaltwinreaches
Above95%
Digitaltwinoptimizationimproveslogisticsrouteverificationefficiencyby600
times,greatlyreducingmanpowerandresourceconsumption
600times
Whilethedigitaltwintechnologycontinuestoiterate,SFhasprimarilyachieved:
UpgradingthedigitalintelligenceofthelogisticsnetworkSFhascontinuedtoimproveitsoveralldigitalizationandintelligentlevelofthelogisticsnetwork.Throughthewhole-chaindigitalizationthroughoutitsend-to-endoperationsfromfirst-milepickuptolast-miledelivery,togetherwithvisualizedmonitoringandearlywarning,theCompanyhasachievedtheuniversalintelligentplanninganddispatching,dynamicresourcesmatchingandmapping,andflatandefficientmanagement.LeveragingtheIoTtechnologies,automationandinvestmentsinunmannedtechnologies,theCompanyhasimprovednetworkoperationefficiency,withsecuredeliveryguaranteedatthesametime,thusenablingtheCompanytoreducecostswithincreasedefficiency.Digitalintelligenceofforecast&schedulingUtilizingdata,operationandintelligence,theCompanycreatedauniversalintelligentdecision-makingsystemcovering“forecast→earlywarning→scheduling→feedback”.
recognitiontechnology,thecombinationoftechnicaldefenseandhumandefenseguaranteesthetransportationsafetyofexpressintheproductionprocessaswellasthepersonalsafetyofpersonnelinthebusinessprocess,providesasafeproductionandworkingenvironmentforparcelsandpersonnel,thussolvingproblemsofqualitymanagementandsafetyriskcontrolinsortingcenters.
Thesystemcanprovidecargoforecastinformationandsitecapacityestimationaboutevery10-minute,andprovideearlywarningofovercapacityon-site.
FieldOperationsintheEzhouaviationhubSortingmanagementAutomatedequipmentandintelligentalgorithmshelpthetransitcenterincreasecapacity.TheEzhoucargohubhasanautomatedsortingequipmentlinewithatotallengthof52kilometers,withapeaksortingvolumeof280,000piecesperhour.Theparcelfollowstheoptimalparcelwalkingpathobtainedbythealgorithm,andsmoothlyandaccuratelyfallsintotheboardingorloadingmouth.Monitorthestatusofallautomatedequipmentinthefield,warnofsub-healthequipment,maintainduringidletime,effectivelyreduceequipmentfailurerateandfailurerecoverytime.ComputerroomnetworkMultiplecomputerroomsbackupeachother,5GWIFIsignalcoversthewholearea,andthesignalisstrengthenedinkeyoperationareassuchasloadingandunloadingvehicleareas,anddismantlingandboardingareas,improvingthereliabilityofthetransitcenter,andensuringthestableoperationofbasicITinfrastructureandintelligentmobileterminals.
DigitalizedandintelligentserviceoutletmanagementThecompanyfurtherrefinedcomprehensivedigitaloperationandonlinemanagementofcollectionanddeliveryatserviceoutlets.
CollectionanddispatchingservicecapacityProvideintelligentresourceplanninganddynamicschedulingsuggestionsatserviceoutletsbycombiningfactorssuchasforecastedparcel
collectorsanddispatchers,effectivelystrengtheningtheflexibilityofthelast-milecollectionanddeliverycapacity.Atthesametime,TheCompanyupgradeditssystemcapacitytofurtherenhancethesynergisticcapabilityofvariousendchannels,suchasserviceoutlets,HIVEBoxesandpoststations,tomeetthedifferentiatedneedsofcustomersforreceivinganddeliveringparcelsandtoimprovethecustomerexperiencewhileoptimizingtheresourceutilizationoftheentirelast-milenetwork.EndtransportationapplicationTheendcollectionanddeliveryoperationhasbeencombinedwithautomatedtransportationtoenhancedeliveryefficiency.Inoffice
scenariossuchasindustrialparks,transportationthroughautomatedcollectionanddeliveryvehicleanddoor-to-doortransportationand
deliverythroughrobotsimprovedtransportationefficiencyandreducedthepressureforcouriers.Terminaltransportationapplicationshave
beenpromotedinvariousplacesincludingBeijing,Shanghai,Shenzhen,Suzhou,Wuxi,andHefei,etc.
InnovationCultivation
InnovationGeneration
InnovationImplementation
InnovationValueCreation
Innovation-DrivenDevelopmentManagementofTechnologicalInnovationInnovationisthesoulofenterpriseprogressanddevelopment.HighlyconcernedwithinnovationR&D,SFiscommittedtodrivingbusinessproductivitythroughinnovation,andencouragesemployeestocreatevalueinnewanddisruptiveways.SFhasalsoestablishedasoundinnovationmanagementmechanismtoinjectimpetusforsustainabletechnology-enabledinnovation.SFimplementsmechanism-driveninnovationtopromoteinnovationfromideatopracticalapplication.Since2016,SFhassetuptheInnovationWorkshopandcontinuedtoupgradeit.Uptonow,ithasrealizedaclosedloopcoveringinnovationcultivation,generation,implementationandvaluecreation.
In2023,SFcontinuedtooptimizeitsinnovationmechanismandcarriedoutdiversifiedinnovationactivitiestoimproveitsinnovationefficiency.Asshownbelow:
Conducted:4livecoursesbytheInnovationWorkshop12selectivemicroinnovationreviews
4InnovationPioneerAwardreviewsOutput:Over2,500innovationachievements80%ofemployeeparticipationrate
PromotingIndustry-University-ResearchCollaborationWithanopenandwin-winattitude,SFcontinuestoteamupwithresearchinstitutes,universities,andotherpartnerstopromotethetechnologicalinnovationsdevelopment,suchasdigitaltwins,blockchainandoperations,jointlycreatinganeweraofintelligentlogistics.
Creationπ-TheThirdInnovationCompetitionon
IntelligentLogisticsApplication
SFTechnologyPostdoctoralResearchStation
PartneringwithUniversitiestoFacilitateIndustrialInnovation
InnovationCompetition:In2023,SFcooperatedwithZhejiang
UniversityNationalScienceParktoholdthe“Creationπ-TheThirdInnovationCompetitiononIntelligentLogisticsApplication”.Thecompetitionattractedtopuniversitiesandresearchinstitutesfromaroundtheworldandgatheredvariousinnovativeprojects,which,combinedwithregionaldevelopmentandtherequirementsoflogisticsbusinessscenarios,promotedinnovationanddevelopmentinintelligentlogisticsandcontributedtotheconstructionoftheindustrialecosystem.
CollaborativeR&D:SFcollaborateswithXidianUniversityandZhuhaiFudanInnovationResearchInstitutetoco-developa“SupplyChainCollaborativeManagementandFinancialServicePlatformbasedonNationalCryptographyandBlockchain”.Theplatformhascompletedsystemestablishmentandthedesignoftheblockchainsolution,andwillgreatlyenhancethedatacredibilityofinternalsupplychainsystem,andtheindustrytrustpenetrationlevel.IndustrialBase:SFcollaborateswithTheChineseUniversityofHongKong,Shenzhentoestablishan“IndustrializationBasefortheDigitalTwinResultsofLogisticsTransitCenters”.Thecollaborationaimstopromotetheconstructionofdigitaltwinsandintelligentoperationandmaintenanceforlogisticstransitcenters,providinganindustry-typicaldemonstrationforenhancingdeploymentefficiencyandoptimizingoperationplans.ScientificResearchStation:In2023,SFTechnology’sPostdoctoral
ResearchStationbeganrecruitingandcultivatinghigh-caliberandcutting-edgetalentsworldwide.Besidescultivatingtalentsforlogisticindustry,thestationestablishedjointtrainingandcooperationrelationshipswithtopuniversitiesathomeandabroadtopromotetheintegrateddevelopmentofindustry,university,andresearchinfieldssuchasdigitaltwins,operationresearchoptimization,andsupplychainoptimization.
ServicesSecuringSafetyDeliverySFstrictlycomplieswithlawsandregulationssuchasthePostalLawofthePeople’sRepublicofChina,MeasuresforSupervisionandManagementofPostingandDeliverySafetyinthePostalIndustry,ManagementMeasuresforReal-NameReceivingandSendingofMailandExpressandtheRegulationsontheManagementofProhibitedItemsforPostingandDelivery.Bydoingso,SFcanimproveitssafetymanagementofdeliveryservice.In2023,theCompanyformulatedandlaunchedtheRegulationsontheManagementof“ThreeSystems”forSafetyDelivery,inwhichtheprinciplesfortheinternalmanagementandcontrolofthe“ThreeSystems”areclearlydefinedandimplemented,namelythesystemsofreal-namepickupanddelivery,theinspectionofparcelsindeliveryandthesecurityinspectionoftheexpressmail.Throughoptimizingtheinternalmanagementregulations,performingreal-nameauthenticationandstrengthenthemanagementandcontrolofillegalandprohibitedarticles,theCompamycanensurethesafetyofmaildelivery.
Processimplantation
Causeanalysisiscarriedoutonthedataofabnormalreal-namenotificationsofenterprisesmonitoredbytheStatePost
Bureau.Theproblemsaresimultaneouslyexportedtotherelevantregionintheformofdailyreportsforimprovementandrelateddepartmentsareurgedtorectifytheproblemsfound.
Assessment
andmonitoringManagementofIllegalandProhibitedArticles
SF,instrictaccordancewiththeRegulationsontheManagementofProhibitedItemsforPostingandDelivery,formulatestheStandardsforReceivingandSendingCommonArticlesandupdatesandreleasesthemmonthly.SFregularlycarriesoutspecialrectificationworkondeliverysafety.SFtakesmeasuressuchasstrengtheninginvestigationandmanagement,conductingemployeetraining,andestablishingincentivemechanismstopreventprohibiteditemsfromenteringthedeliverychannels.TheCompanyproperlydisposestheprohibitedarticlesthatenteredthedeliverychannels,maintainsthesafetyandsmoothofdeliverychannelsandcreatesasafeandstabledeliveryserviceenvironmentforthepublic.
Systemcompulsion
Real-NameAuthenticationManagement
SFstrictlyenforcesreal-nameauthenticationmanagementtoensurethesafetyandcomplianceofthedeliveryprocess.Thisisachievedviathedimensionsofprocessimplantation,systemenforcement,andassessmentandmonitoring.
In2023,thereal-nameonlineregistrationrateofSFwas
99.84%,withanincreaseof
0.31%from2022.
SFSupportedtheSafetyDeliveryinthe31stFISUWorldUniversityGamesinChengdu
InAugust2023,the31stFISUWorldUniversityGamesheldinChengdu,SichuanProvincewassuccessfullyconcluded.Duringtheevent,SFprovidedperfectservicetoguaranteethesafedeliveryofsports-relateditemsanddocuments.Duringthepreparationstageofthecompetition,SFparticipatedinseveralmeetingswithlocalgovernmentdepartmentstocoordinateanddeployreal-timeoperations.SFproactivelycoordinatedwithrelevantdepartmentsinthepre-eventstagetodevelopafull-processplan,identifiedandresolvedissueson-siteinatimelymanner,ensuringthesmoothoperationofcentralizedsecuritychecks.Duringthecompetitions,SFachievedzerooccurrencesofexpressdeliverysafetyincidentsanditsdeliveryservicewashighlyappreciatedbysociety.Asaresult,SFwasalsohonouredwiththe“SichuanProvinceOutstandingEnterpriseinExpressDeliverySecurityWorkofthe31stWorldUniversityGames”award.
InspectionandManagementofProhibitedArticles
SFhasstrengtheneditscooperationwithrelevantnationalsectorstojointlycrackdownonthetransportationofprohibitedarticlesandperformcomprehensiveandstrictsecurityinspectionsoneachparcelstoensurethesafety.Thisyear,SFtookaseriesofactionstocomprehensivelyreducethetransportationofprohibitedarticles,whichfurtherenhancedtheriskpreventionfordeliverysafety.SFinvestigatedanddisposed38,500illegalprohibitedarticlesintotal.
Securitycheckimplementation
Government-
enterprisecollaboration
Pickupand
delivery
inspection
In2023,SFlaunchedspecialrectificationactionssuchasthe“Managementofcontrolofbatteryexpressparcels”andthe“Controlonthedeliveryofinflammableandexplosivearticlessuchasfireworksandfirecrackers”toeffectivelypreventinflammableandexplosivegoods,drug-relatedgoods,dangerouschemicals,illegalpublicationsandotherillegalarticlesfromenteringthedeliverychannel.
“SichuanProvinceOutstandingEnterpriseinExpressDeliverySecurityWorkofthe31stWorldUniversityGames”awardforSF
SFAirlinesAssistedintheCompletionofA99InternationalAirTransportCertificationandtheFirstAirTransportationofLarge-PowerLithiumBatteriesOnNovember23,2023,SFAirlinessuccessfullytransportedlarge-powerlithiumbatteriesofaleadingnewenergyvehiclemanufacturerfromEzhoutoGermany.Thiswasthefirsttimethatit’slarge-powerlithiumbatteryproductswereexportedviathedomesticairline,demonstratingtheenhancementofSF’sabilitytoprovidecross-borderairtransportationservicesfordangerousgoods.SFformulatedatransportationsupportplan,preparedA99materialswithspecialapproval,strictlyadheredtotransportationoperationalrequirements,andsuccessfullycompletedthesafetytestingoflithiumbatteriesandtheirpackagingsinaccordancewithinternationalstandards.Besides,SFAirlinesandEzhouAirportevaluatedtheairport’semergencyresponseplanandSFAirlines’emergencyresponsecapabilitiesbasedonthepre-setscenariossuchas“emergencyresponsetofiresinvolvingdangerousgoodswithinthecargowarehouse”toensuretransportationsafety.
TrainingonIdentificationofProhibitedArticlesToimproveemployees’abilitytoidentifyillegalandprohibitedarticles,SFregularlycarriesoutillegalandprohibitedarticlesidentificationtrainingactivitiesforgrassrootsemployees.In2023,SFcarriedoutprofessionalabilityimprovementtrainingforsafetyinspectionpersonnel.Thistrainingwasconductedthroughvariousforms,includingsendingsafety-relatedtrainingmaterialsthroughinternalonlineplatformsandconductingofflinetraining,self-training,morningmeetingsandotherformsoftrainingfornewemployeesindifferentregions.
Additionally,byputtingupposterstocrackdownondrug,prostitutionandpornography,knivesandotherillegalandprohibitedarticles,SFremindsemployeestoremainvigilantatalltimesandjointlymaintainthesafetyofdeliveryservices.DangerousGoodsTransportation
SFstrictlyabidesbytherelevantlawsandregulationsonthetransportofdangerousgoods.Thecompanyhasestablishedacomprehensivemanagementsystemforthetransportofdangerousgoods,suchastheDangerousGoodsTransportationManualandtheEmergencyResponseGuidanceforAircraftIncidentsInvolvingDangerousGoods.Meanwhile,SFformulateddetailedsafetystandards,standardizedtheclassification,identification,packaging,collectionandtransportation,inspectionanddeliveryofdangerousgoods,strengtheningthemonitoringandmanagementofthetransportofdangerousgoods.Intermsofthequalificationofthetransportofdangerousgoods,SFAirlineshasobtainedtheCategory1~9dangerousgoodsqualificationforself-useaviationmaterialsandcommercialtransport,andithasbecomethefirstairlineinChinatoobtaintheapprovalundertheA99InternationalAirTransportCertification.
SFactivelyinvestedintheresearchanddevelopmentofdangerousgoodstransportationtechnology.InNovember2023,SFparticipatedinthedemonstrationofapplicationofthenationalkeyproject“SafetyProtectionTechnologyandEquipmentforPowerLithiumBatteryTransportation”forthefirsttimeasabenchmarklogisticsenterpriseinthelithiumbatteryindustry.SFdevelopedthekeytechnologyofpowerlithiumbatterytransportationsafetyprotectionequipment,andimprovedChina’stransportationsafetyriskwarningandaccidentpreventionandcontrolsystem.Inthiscase,SFsupportsthehigh-qualitydevelopmentofChina’snew-energyautomobileindustry.
Asoftheendofthereportingperiod,SFhasconductedmorethan500offlinetrainings.In2023,thecoveragerateofsafetydeliverytrainingforthecouriersis100%,andthequalificationrateofthetrainingsis99.9%.
SFAirlinesSupportedFirstTransportationofLarge-PowerLithiumBatteries
ServicesDeliveringPremiumServicesSFcontinuouslyimprovesservicequality,differentiatesservicecompetitivenessandcontinuouslyprovidescustomerswithhigh-efficiencyandhigh-qualityservices.SF’sserviceshavepenetratedintoindustrialmanufacturing,commercialcirculation,salesofagriculturalproducts,foodandmedicinecoldchain,internationaltrade,locallifeandotherfields,coveringallaspectsofproductionandpeople’slivelihood.Thisestablishesa“fast”“punctual”“safe”brandimage,whichhasbeenwidelyrecognizedbycustomers,industriesandsociety.EnhancingCustomerExperienceSFcontinuestoimprovetheindustryservicestandardsinvarioussegments.Itiscommittedtoprovidingcustomerswithhighqualityservice.SFdrivesthecoordinateddeliveryofalloperationalprocessesbasedoncustomerfeedback,promotestheoptimizationofinternalservicestandardprocesses,providescustomerswithspeedyandwarmservices,andcontinuouslyimprovescustomersatisfaction.Completedcustomercomplaintservicetargetin2023andtargetofcustomercomplaintservicein2024
Targetof2023Targetachievementin2023Targetin2024Customerservice
Thedissatisfactionrate
towardscustomercomplaintserviceislowerthan5%
Thedissatisfactionratecustomercomplaintservicein2023was3.7%
Thedissatisfactionratetowardscustomercomplaintserviceislowerthan5%
Thedissatisfactionratewithcustomercompliantserviceisderivedfromsatisfactionratingswithrespecttothehandlingofcustomers’complaintissues,whichequalsto,thenumberofcustomersdissatisfiedwiththehandlingoftheircomplaintissues/totalnumberofcustomercomplaints.
Createanonlinecustomerservicecenter:SFprovidescustomerswithamoreconvenientandunifieddigitaltoolforafter-salesservice,
In2023,SFcontinuedtopromotecustomersatisfactionbybuildingonlinecustomerservicecenters,improvingprofessionalcustomerserviceteams,andexpandingdiversifiedcustomerservicechannels.
CustomerSatisfactionSurvey
SFconductsquarterlysurveysoncustomersatisfactionandtheNPS(NetPromoterScore),adoptsonlinequestionnairesurveyandrandomstratifiedsampling,continuouslymonitorsNPSandcustomersatisfactionscoresofenterprisesandindividualcustomersandcollectscustomeropinions.In2023,thetotalnumberofsurveysamplesexceeded100,000,coveringhundredsofcitiesacrossChina,andtheresearchcontentincorporatedmorethan40subdivisionindicatorsinsixdimensions,namelytheexpresstimeliness,expresssecurity,pickupanddeliveryservice,salesservice,after-salesservice,andsystemservice.
In2023,SFreceived32,578complaintsaboutproductsandservices,adecreaseof
12.1%comparedwith2022,andtheconsumer
complainthandlingratereached100%.
CustomerPrivacyProtection
SFpaysattentiontotheprivacyprotectionofitsusersandimplementsacomprehensivecustomerdatasecurityprotectionstrategycoveringallaspectsoftheserviceprocess,including“ordering,pickupanddelivery,transit,after-salesservice,andoperations”.Itcomprehensivelysafeguardsthesecurityofcustomerdataandprivacy.SF’smeasurestoprotectcustomerprivacyineachbusinessBusinessProcessOrderPlacementPickupandDeliveryTransit/After-salesOperationProtectionmeasures
Customersareencouragedtocompleteonlinereal-nameauthenticationusingStatePostBureau’sAnYiDiReal-NameQRCodeandtheSFReal-NameQRCodebeforeplacinganorder.InformationisalsocollectedbymeansofavirtualQRcodeuponpickingupparcels.
Forsealeddocumentssuchasbiddingdocumentsandpersonnelfiles,itisforbiddentounsealandinspecttheenvelope.Bytakinganduploadingphotographsoftheouterpackaging,itisensuredthattheparcelissealedandintactbeforeitissent.
Datadesensitizationandintelligentoutboundcallingareimplementedtoprotectcustomerprivacy.Whencontactingcustomers,customerphonenumbersareprotectedwithmaskedphonenumbersdisplayedonthecallinterface.Alternatively,customersaredirectlycalledfromthebackend.
Encryptedstorageandtransmissionareusedtoencryptcustomerinformationstoredinthebusinesssystemsanddataplatformstorealizeciphertexttransmissionduringdatatransfer.
Furtherupgradeofclaimsserviceenablesmoreconvenientself-serviceoperationIn2023,SFhaslauncheditsonlineself-serviceclaimsproductthatisbasedonriskmodelsandintelligentcompensationalgorithmstoeffectivelysolvetheneedssuchasthelong-processingcycle,opaqueprocessingprogress.CustomerscanapplyforclaimsonlinethroughtheSFapporitsWeChatminiprogram,andthenuploadtherelevantclaimproof.Theycanreceivequickcompensationwithin5minutes,whichgreatlyenhancescustomers’experienceintheirsettlementofclaims.
Accordingtothesurveyresults,SFcustomersatisfactionandNPScontinuetobepromoted.Accordingtothepublicsatisfactionscoreofexpressdeliveryservicesin2023releasedbytheStatePostBureau,SFrankedfirstinthefirstthreequartersof2023
.AccordingtotheChinaNetPromoterScore(C-NPS)releasedbyChnbrandin2023,SFisthemostrecommendedcompanythatprovidesexpressdeliveryservices.
Asofthedisclosuredateofthisreport,theannualpublicsatisfactionscoreofexpressdeliveryservicesin2023hasnotbeenreleased.
SFIDInterface
CLIMATE-RELATEDDISCLOSURES
GovernanceSFiskeenlyawareofthesignificantimpactofclimatechangeonitsownstrategicplanningandbusinessoperations.Thus,SFhasintegratedclimatechangegovernanceasanimportantpartintoitsEnvironmental,SocialandGovernance(ESG)system.ToeffectivelyrespondtoclimaterisksandcontinuouslyimproveitsgovernancelevelinESG,SFhasestablishedasustainabledevelopmentgovernancestructuresince2019andcontinuouslyimprovesitsESGgovernancesystem.In2022,SFalsoelevatedESGprofessionalmanagementworktothecorporategovernancelevel,andaddedresponsibilitiesregardingthesupervisionofsustainabledevelopmenttotheStrategyCommitteeoftheBoardofDirectorsthatisresponsibleformonitoringandmanagingsustainabledevelopmentissues,includingthetaskofaddressingclimatechange.Inthiscase,SFintegratesclimaterisksandopportunitiesintoitsstrategicplanning.
TheBoardofDirectors,actingasthehighestdecision-makingbodyforSF’ssustainabledevelopmentandresponsetoclimatechange,isresponsibleforthestrategydevelopment,supervisionandpolicy-makingonESGandclimatechangeissuestoensuretheimplementationdepartmentstakeeffectivemeasurestoaddressESGrisksandimpactsofclimatedisasters.TheStrategyCommitteedeliversESGandclimategoalsandregularlydiscussestrends,risksandopportunitiestokeepinformationupdated.Meanwhile,SFhasincorporatedcarbonreductiontargetsintoitscorporatestrategy,trackedthemasakeyissuetofollowup,andlinkedthemwithmanagementperformancetoensureeffectiveimplementationofESGandclimategovernance.
TheBoardofDirectorsAuditcommittee
StrategyCommitteeSalaryandassessmentcommittee
Nominatingcommittee
Riskmanagementcommittee
Asaprofessionalworkingbody,theSustainableDevelopmentWorkingGroupiscomposedofrepresentativesfromtheOfficeoftheBoardofDirectors,variousfunctionaldepartmentsinvolvedinsustainabledevelopmentword,BGs(BusinessGroup),andBUs(BusinessUnit).ItisspecificallyresponsibleforcoordinatingtheimplementationofESGandclimatechange-relatedwork,ensuringtheeffectiveuploadingandissuingoftasks,andreviewingtherisksandopportunitiesrelatedtoclimatechange.SustainableDevelopment
WorkingGroup
TheSustainabilityLeadershipTeamcomposedofChiefStrategyOfficer(CSO),ChiefFinancialOfficer(CFO),ChiefOperatingOfficer(COO)andChiefHumanResourcesOfficer(CHO),reportingtotheStrategyCommitteeoftheBoardofDirectors,isresponsibleforsettingandregularlyreviewingESGandclimatechangerelatedtargetstoensurethatESGandclimaterelatedrisksarefullyconsideredandaddressedwithSF’sdecisions,investmentsandoperations.SustainabilityLeadershipGroup
InordertoeffectivelyimplementandperformESGandclimate-relatedmanagementwork,allbusinessandfunctionaldepartmentsofSFdoagoodjobofESGandclimateriskidentificationandcarbonemissionaccountinginaccordancewithestablishedmanagementindicatorsandmechanisms,implementclimatechangeriskmanagementmeasuresinbusinessactivities,andimplementenergyconservationandemissionreductionworkplanstoensurethatESGandclimategovernanceworkiscomprehensivelyimproved.BusinessandFunctionalDepartments
OverallplanningDailyreporting
Supervision&guidancePeriodicreporting
DailyreportingCoordinationinimplementation&promotion
Decision-makingSupervisionDailyManagementImplementation
StrategyToidentifyandassesstheimpactsofclimate-relatedrisksandopportunitiesinamoreeffectiveway,basedontherecommendationsoftheTCFDframeworkandextensiveindustryresearch,SFadoptsthetwoSharedSocioeconomicPathways(SSPs)oftheUnitedNationsIntergovernmentalPanelonClimateChange(IPCC)SixthAssessmentReport,i.e.,SSP1-2.6(Low-EmissionScenario)andSSP5-8.5(High-EmissionScenario),toanalyzetherisksandopportunitiesofSFunderdifferentclimatescenarios.Intermsofphysicalrisks,SFfocusesontheimpactsofacuteandchronicphysicalrisksunderhigh-emissionscenarios.Fortransitionrisks,themainconsiderationistheimpactsofchangesinvariousexternalpolicies,markets,technologiesandotherfactorsonSFunderlow-emissionscenarios.Theclimatescenariosadoptedforthecurrentyearareshownbelow:
TypeScenarioSourceApplicationNotes
High-emissionscenario
SSP5-8.5AR6ofIPCC
●Underthisscenarioassumption,GHGemissions
areprojectedtobeatahighlevelby2100duetothecontinuousexploitationoffossilfuelsastheprimaryenergytodriveglobaleconomicgrowth,whichmayexacerbatetheoccurrenceofextremeweatherevents;
●Undersuchascenario,thelackofrobust
climateresponseinterventionsleadstoasignificantincreaseinGHGemissionsandariseinphysicalrisksfacedbyenterprises.
Low-emissionscenario
SSP1-2.6AR6ofIPCC
●Underthisscenarioassumption,theeconomy
shiftsrapidlyfromfossilfuel-dependenttotherenewableenergy-drivenone,andmanycountriesbegintoimplementstrongclimatemitigationmeasurestocontrolthemagnitudeofglobalwarminginthiscenturytonotexceed2.0℃higherthanthetemperaturebeforetheIndustrialRevolution(1850).
●Undersuchascenario,enterprisesfacea
highertransitionriskaspolicyregulationbecomesmorestringentinanefforttoreachalower-carboneconomicenvironment.Inthemeantime,SFidentifiesandassessesshort-,medium-andlong-termclimaterisksandopportunities,andmapsriskmanagementtoSF’sshort-,medium-andlong-termstrategictargetsandactionplans.Duringtheyear,SFdefinedthetimeframeoftheitsclimate-relatedrisksandopportunitiesasshort-term(0to2years),medium-term(2to5years)andlong-term(5to10years),soastoassesstheimpactsandtrendsoftherisksandopportunitiesundervariousclimatescenariosindifferenttimeframes,thusformulatingamoreforward-lookingandflexibleriskmanagementstrategy.
PhysicalRiskPhysicalriskreferstotheimpactofchangesinclimaticconditionsonSF’soperationsanddevelopment,includingacutephysicalrisks(e.g.,typhoons,floods)andchronicphysicalrisks(e.g.,riseinaveragetemperature).Thisyear,SFconductedacomprehensiveriskscreeningofacuteandchronicphysicalrisks,identifyingandanalyzingthefinancialimpactofkeyphysicalrisksonSF.ThephysicalrisksidentifiedbySFareshowninthetablebelow:
RiskTypeRiskFactorTimeframeofInfluenceLevelofImpactAcuteriskTyphoonsShort-,medium-andlong-termLowtomedium
RiskAnalysis
●
Atthestageoftransit,SFhasalargenumberofdomesticandoverseasself-operatedandagencyoutlets,transitcenters,
logisticsindustrialparksandwarehouses.Strongwindsandheavyrainsbroughtbyfrequenttyphoonsmaycausedamagetothefacilitiesintransitcenters,suchasdamagetotheroofsofwarehousesandbreakageofthetransitequipment,etc.,whichmayresultinthemalfunctionofthetransitcenters,aswellasapossibleincreaseinmaintenanceexpensesandoperatingcost.●Duringthetransportation,SFprovidesdomesticandcross-bordermulti-modaltransportservicestocustomersusingvariousmodesoftransportationsuchasair,landandrailway.Severetyphooneventsmayhaveimpactsontheoveralllogisticstransportation,resultingingoodsbeingstrandedintransitcentersorwarehousesandtheinabilitytodelivergoodstotheirdestinationsinatimelymanner,therebyaffectinglogisticsperformanceriskandcausinglossofrevenue.
Countermeasures●Inthedesignandconstructionoftransitcenters(e.g.,industrialparks),dueconsiderationshallbegiventotheeffectsofstrongwindsandheavyrainfallsbroughtbytyphoons.Andincompliancewithlocalbuildingrequirements,thedesignofmulti-slopedpavementshallbeavoidedtopreventtheformationofinwardgulliesproducedbyheavyrainfalls.●Intermsofairtransportation,SFAirlineshassetupameteorologicalseatintheAviationOperationCommandCenterto
givewarningsandforecastsabouttheweathersituationinatimelymanner,assessthespecificintensity,scopeandperiodofinfluenceofinclementweatherinarefinedway,andbereadytoconveysuchinformationtotheoperationalguaranteeunitssuchastheunitsresponsiblefordispatchingandreleasinggoods,soastoprovidemeteorologicalsupportforthedecision-makingadjustmentsonflights.
RiskTypeRiskFactorTimeframeofInfluenceLevelofImpact
AcuteriskFloodsShort-,medium-andlong-termLowtomedium
RiskAnalysis●Intransit,especiallyinregionspronetoflooding,SF’stransitcenters,warehousesandindustrialparksmaysufferfromwarehousefloodingorwaterlogging,whichmayresultindamagetogoodsinstock.Atthesametime,thelogisticsinfrastructure,suchastransportationequipment,pipingsystemsandwarehousefacilitiesmaybedestroyed,causinglossofassetandanincreaseinrepaircost.●Floodingmayleadtoseriousdamagetoroads,bridgesandothertransportinfrastructure,resultinginobstructionofroutes
anddelaysinlogisticstransportation,therebyaffectingSF’stransportationefficiencyandcausingarevenuedecline.
Countermeasures
●
Forindustrialparkslocatedinlow-lyingterrain,drainagefacilitiesarecheckedinadvance,andfloodpreventionanddrainagemodificationsarecarriedoutinaccordancewithlocalrequirementstocopewithfloodrisks.
●OnthebasisofthenewsreleasedbytheChinaMeteorologicalAdministrationandtheMinistryofWaterResources,SF’scommandandsecuritycenterissuedemergencyplanssuchastheEmergencyResponsePlanforFloodControlandAbnormalWeatherResponsePlantothewholenetworkthroughemailsandotherformsofcommunication,soastopreventthesafetyrisksbroughtbythefloodseasonbymakingworkarrangementsinadvance,includingorganizingactivitiesforsafeguards,dailyprecautions(personnelsafety,parcelsafety,drivingsafety,sitesafetyandmaterialsreserve)andresponsesduringdifferentprocesses.
RiskTypeRiskFactor
TimeframeofInfluence
LevelofImpact
ChronicriskRiseinaveragetemperatureLong-termLowtomedium
●Asthetemperaturecontinuestorise,theworkefficiencyofoutdoorworkers(suchascouriers,sorters)issignificantlyaffected.Hightemperaturemaymakethemfatigued,sufferfromheatstrokeorphysicaldiscomfort,whichinturnreducestheirworkefficiency.Meanwhile,theexpensesincurredforhightemperaturesubsidyandenvironmentalimprovementmayincreasetheoperatingcosts.●HightemperaturesmayincreasetherefrigerantrequirementsforSF’scoldchainlogistics(suchascoldwarehouses,coldtransportvehicles),whichmayleadtotheriseinrefrigerationcosts.●Highsummertemperaturesandtemperaturedifferenceswithinthebusinessareaduetogeographicallocationmayadverselyaffectthestorageandtransportationofconsignmentsorresultinlossofrevenue.
Countermeasures●Basedonexternalweatherforecasts,weestablishedandimprovedtheweathermonitoringsystem,whichcangiveearlywarningsofhightemperature.Bydoingso,ourstaffcanrespondtotheriskofextremehightemperaturesinadvance.●Implementingsafetyandhealthmeasuresforhigh-temperaturework,includingtheprovisionofcoolingmaterialssuchasportablefans,specialrenovationprojectsforventilationandcooling,andthereasonableallocationofworkinghoursandtimeforrest,toavoidinjuriestopersonnelcausedbyextremeheat.
●Basedonthenationalurbantemperaturedataandroutingdatacollection,wedevelopedanenvironmentaltemperaturemodelanddividedthecountryintodifferenttemperaturezones.Throughtheuseofdifferenttemperaturecontrolmaterialsandcompositetemperaturecontroltechnology,temperaturecontrolpackagingsolutionsandrefrigerantconfigurationrequirementsbasedontemperaturezoneandflowdirectionareformedtodealwiththepotentialadverseeffectsbroughtbyextremetemperaturesonconsignments.TransitionRisk
Transitionriskreferstotherisksbroughttoenterprisesbyaseriesofchangesinpolicies,laws,technologies,andmarketsintheprocessofrespondingtoclimatechangeandshiftingtoasustainableeconomy.Byanalyzingthemacroenvironment,industrycharacteristicsandinternalresearch,aswellasthecharacteristicsofitsownbusinessmode,SFhasconductedin-depthanalysisoffourtypesoftransitionrisks,namelythepolicyandregulatoryrisks,technicalrisks,marketrisksandreputationrisks.Thekeytransitionrisksidentifiedduringtheyearareshowninthetablebelow:
Policyandregulatoryrisks
PressurefromtheGHGreductionpolicy
Short-term,medium-termand
long-term
MediumtohighRiskAnalysisSincetheannouncementofthe“CarbonPeakingandCarbonNeutrality”goal,Chinahassuccessivelyissuedaseriesof
relevantpoliciesforthefieldsofenergy,transportationandlogistics,suchasthePlanforModernLogisticsDevelopmentduringthe“14thFive-YearPlan”PeriodandtheOutlinefortheDevelopmentofGreenAviationManufacturingIndustry(2023-2035),topromotethegreenandlow-carbontransformationoftheeconomy.ThesepressuresfromtherelevantmacropolicyadjustmentswillinfluenceSF’scorebusinessactivitiessuchasexpresstransportationandwarehousingservices,whichmayhaveanimpactonSF’sbusinessmodel,andmayalsoleadtoanincreaseinSF’sexpensesonenvironmentalprotection,energyconservationandemissionreductionandotherrelatedactivities.
Intermsofoffshorecompliance,theEU-ETShasincludedtheairtransportsector,aimingtoreducethecarbonemissionsof
aviationthroughmarketmechanisms.WiththerapidexpansionofSFAirlinesfreighterfleetandtheincreaseddemandforintercontinentalroutes,SFAirlinesmaybeincludedwithinthescopeofcarbonemissiontradingcontrolinthefuture,whichmayleadtoanincreaseinadditionaloperatingcosts.
Countermeasures●Continuouslytrackingtheprogressoflawsandregulationsathomeandabroadandincorporatingthemintotheriskassessmentprocess,SFhassetupanationalandlocalpolicyresearchteamtodeeplyanalyzetherelevantpoliciesthathavebeenissuedandmakestrategiclayoutsinadvanceinlightofthechangesintheinternalandexternalenvironments.
●Forinternationalroutes,SFcontinuouslymonitorsthevolumeofflightsandcloselyfollowsthepolicychangesoftheEUETS.Accordingly,SFhassetuptheworkinggrouponEUroutecarbonemissionsandformulatedtheGuidelinesofEURouteCarbonEmission.Bystrengtheningcarbonbusinessmanagementcapabilitiesinanall-roundway,openinguprelevantchannels,andcultivatingprofessionaltalents,SFcancopewithrisksinadvance.●SFinvitestheprofessionalthird-partyinstitutiontocarryoutcarbonemissionverificationeveryyeartogainadeeperunderstandingofitsowncarbonemissionstatus,andimplementsrefinedmanagementofenergysavingandcarbonreductioninordertopromotescientificandstandardizedemissionreductionwork.
Timeframeof
Influence
Technicalrisk
R&Dandinvestmentinlow-carbontransitiontechnology
MediumtohighRiskAnalysis
●Underthejointpromotionofpolicyandexternalmarketenvironment,theinvestmentofR&Dinnewenergyandcarbon
reductiontechnologyinvariousapplicationscenariosoflogisticsandtransportationfieldhasgraduallyreceivedwideattention,suchastheapplicationofhydrogenfuelcellelectricvehicles,sustainableaviationfuel(SAF)andotherinnovativetechnologiesinvarioustransportationlinks.SFisincreasingitsinvestmentinelectricvehiclesinvehicletransportation,whilecontinuingtoexpanditsownfreighterfleetinairtransportation.TheR&Dandapplicationofnewenergyinnovativetechnologiesintransportationscenariosrequiresubstantialcapitalinvestment,whichmayincreaseshort-termcosts.
●SFhasactivelyparticipatedinseminarsonthedevelopmentofSAFtogainanin-depthunderstandingoftherelevant
cutting-edgetechnologiesandmarketdynamics.Basedonthis,SFexploresthefeasibilityofdeployingSAFprojectstopromotethegreenandlow-carbontransformationofairtransport.
●Consideringthematurityofnewenergyvehicletechnologyandtheconditionsofreplenishmentfacility,thepilotoperation
ofnewfuelvehiclessuchasLNG,CNG,methanolandhydrogenisplannedtobecarriedoutinsomespecificareasorroutesinthefuture.
Climate-relatedOpportunity
Ontheroadtoalow-carboneconomy,withthetransformationofenergystructure,changesinmarketdemand,andtheemergenceoftechnologicalinnovation,SFactivelytakesforward-lookingclimateadaptationmeasuresandactions,whichalsobringsnewdevelopmentopportunitiesforSFitself.Themeasuresandactionsincludethedevelopmentofnewproductsandservices,andtheoptimizationofsupplychainresilience.TypeofOpportunityOpportunityFactor
LevelofImpactProductsandservices
Developmentand/orexpansionoflow-emission
productsandservices
Mediumtohigh
OpportunityAnalysisFromthepolicyperspective,Chinahassuccessivelyissuedanumberofpoliciesinrecentyears,suchasthe14thFive-YearPlan
forCircularEconomyDevelopmentandtheInstructiononAcceleratingtheConstructionofaWasteRecyclingSystem,whichclearlypointsoutthecomprehensiveimplementationoftherecyclingmodeofproduction,andprovidesstrongguidanceandsupportforvariousindustriestovigorouslypromotethedevelopmentmodeofcirculareconomy.Fromthemarketperspective,asclimatechangebecomesmoreandmoreafocusofattention,downstreamcustomersand
consumersshifttheirpreferencetogreenerandlow-carbonservicesandseeksustainablesupplychainsolutions.Meanwhile,byactivelyrespondingtocustomerdemandforgreenandlow-carbonservices,SFcanwinthefavorofcustomeranditscompetitiveadvantage,anditcanalsopromotethegreenandlow-carbontransformationoftheupstreamanddownstreamsupplychain.
CountermeasuresInlinewiththedevelopmenttrendofcirculareconomy,SFhasdeeplycreatedacircularecosystemofexpresspackaging,
cooperatedwiththeindustrialchaintothedownstream,andactivelyparticipatedinthedevelopmentofanewmodelofgreen,low-carbonplasticrecyclingandtheformulationofgreenpackagingstandardssuchas“doubleeasy”(easytorecycle,easytoregenerate).Atthesametime,wecontinuetoimplementthe“FengjingPlan”,andactivelypracticepackagingreduction,reuse,recycling,anddegradation,promotingtheenthusiasmofcustomerstoparticipateinrecyclingaswellasthedevelopmentofcirculareconomy.SFhascooperatedwithanumberofbrandcustomers.ThroughthecarbonemissioncalculationmodelofSF’sself-developed
“FengheSustainabilityPlatform”withdigitalintelligence,ithelpscustomerstolearnaboutthevolumeofGHGemissionsduringtransportation,whichenhancesthetransparencyofcarbonemissiondataandprovidescustomerswithgreenerandlow-carbonlogisticssolutions.TypeofOpportunityOpportunityFactorPeriodofInfluenceLevelofImpact
Resourceefficiency
Usageofmoreefficienttransportmodes
OpportunityAnalysis
●Asgreenlogisticscontinuestobepopularizedandpromoted,multimodaltransporthasreceivedwidespreadattentionasone
ofthekeystrategiesforadvancinggreenlogistics.Inordertoensuretheacceleratedimplementationofpoliciessupportingmultimodaltransportation,ChinacontinuestopromotetheWorkPlanforOptimizingtheDevelopmentofMultimodalTransportandAdjustingtheTransportStructure(2021-2025).Inthisway,ithelpsestablishaunified,open,orderlycompetitivetransportservicemarketwherevariousmodesoftransportaredeeplyintegratedandcomprehensivetransportefficiencyisimproved,reducingthelogisticscostsandpromotingenergysavingandcarbonreductionintransportlinks.
Countermeasures●SFmakesfulluseofitsownresourcessuchasairtransportation,landtransportationanddeliveryhubstodevelop
multimodaltransportcombininghighway,railway,waterwayandairtransportation.Intermsofbulktransportbusiness,SFhasparticipatedinthenationalmultimodaltransportdemonstrationproject,continuouslyoptimizedthetransportorganizationmodel,andprovidedrailtransportservicesfrompick-upanddeliverytosettlement,furtherenhancingitscompetitiveedgeofbusinessintheindustry.Atthesametime,SFisactivelyexploringanewlogisticsmodelofair-railcombinedtransport,whichhascarriedoutdemonstrationprojectsinWuxiandShenzhen.Workingwithpartnerstopromotetheintegrateddevelopmentofrailtransportationandmodernlogisticsindustry,wemakefulluseofcapacityresourcesofurbanrailtransportation,reducetrafficcongestion,andfosterthegreenandlow-carbondevelopmentoflogistics.
Riskenvironmentanalysis
SFcontinuestopayattentiontoandanalysechangesintheinternalandexternalenvironmentbroughtaboutbyclimate-relatedrisks,includingpressuresexertedbyexternalpolicies,markettrends,SF’srisktolerance,andbusinessoperationmodels.Ifenvironmentalchangeshaveasignificantimpactonriskmanagementstrategiesormeasures,SF’sriskmanagementandcontroldepartmentwillmaketimelyadjustmentstotheriskcontrolstrategyplanning.
Goalsettingandriskidentificationofrisk
control
BasedonSF’sgoalsofriskcontrol,itconductsin-depthresearchandanalysisontheinternalandexternalconditionsandkeymattersaffectingtherealizationoftheobjectives,coveringmultipleaspectssuchasinternalmanagement,externaleconomicenvironment,naturalenvironmentandlaws,regulationsandpolicies.Inthiscase,wecanidentifyandsortoutthelistofrisksrelatedtoclimatechange.
Riskassessment
SFadoptsacombinationofquantitativeandqualitativemethodstoconductclimateriskanalysisandassessment.BasedontheprobabilityofriskoccurrenceandthedegreeofimpactonSF’sobjectives,theidentifiedrisksareprioritizedandtherisksthatareconfirmedtobegiventheextensivefocusandtheprioritytocontrol.Asaresult,theriskscanprovideinformationforthereferenceofformulationandadjustmentofSF’sdevelopmentstrategy.
Riskresponses
Takingintoaccountthecausesandtoleranceofrisks,SFweighsrisksandbenefits,brandreputation,socialresponsibilityandotherfactors,andbasedontheresultsofriskanalysis,theBoardofDirectorswillreviewanddetermineappropriateandeffectiveriskresponseplanstoensureSF’sstabledevelopment.
Supervisionand
improvement
SFcontinuestofollowup,monitorandmanagethehandlingofclimate-relatedrisks.Indailywork,SFimprovesitsabilitytocopewithclimaterisksbycontinuouslyoptimizingitsriskcontrolmechanismandmanagementcapabilities.
MetricsandTargetsAsthelargestintegratedlogisticsserviceproviderinChinaandAsiaandthefourthlargestintheworld,SFalwaysadheretotheconceptofsustainableandhealthydevelopment.Weunderstandtheimportanceofparticipatinginglobalclimateaction,andweactivelyrespondtotheglobalcarbonreductioninitiativeinanattempttopracticethenationaldualcarbonstrategy,andachievethelong-termgoaloftheParisAgreementtolimittheriseinglobaltemperaturesto1.5°Cthatislowerthanthatofthepre-industriallevel.Basedoncarbonreductionachievementsinthepast,SFreleasedtheindustry’sfirstCarbonTargetWhitePaper,committingtoimprovecarbonefficiencyby55%,andreducethecarbonfootprintofeachparcelby70%in2030comparedto2021.On23November2023,SFhasformallysignedandsubmittedtotheScienceBasedTargetsinitiative(SBTi)theBusinessAmbitionfor1.5°CCommitmentLettertodemonstrateourcommitmenttoachievingthescientifictargetofGHGemissionsreductionandstrivingtoachieveanet-zeroemissionofthevaluechainby2050.
IndicatorsProgressonClimateAction
FuturePlansforShort-andMedium-Term/GoalSetting
Scope1andscope2
Cleanenergy
●Bytheendof2023,SFhas26photovoltaicprojectsinoperationandconstructioninitsindustrialparks,withatotalinstalledcapacityof116megawatts.
●14photovoltaicprojectsthathave
beenputintooperationhavegeneratedatotalof18.39millionkWhofphotovoltaicpowergeneration.
SFplanstocontinuetoinvestintheconstructionofphotovoltaicprojectsinitsindustrialparkin2024.Bytheendof2025,allphotovoltaicprojectsareexpectedtobecompletedandputintooperation.Bythen,itisexpectedthatthetotalinstalledcapacityofphotovoltaicequipmentintheindustrialparkwillreach140megawattsandtheannualpowergenerationwillexceed100millionkWh,realizingastablesupplyofgreenelectricity.
Scope3
Greentransportation
●In2023,SFactivelyadjustedthe
structureoftransportvehicles,continuedtooptimizetheselectionandreplacementoftraditionalfuelvehicles,andfurtherexpandedtheproportionofthefleetofenergyvehicles.Bytheendof2023,SFhascumulativelydeployedover31,000newenergyvehicles,servingatotalof243cities.
In2024,basedonthematurityofnewenergyvehiclebatterytechnologyandreplenishmentconditions,SFplanstoselectseveralareasorroutesforthepilotandapplicationofLNG,CNG,methanol,hydrogenandotherfuelvehicles.By2030,theCompanywillstrivetoachieve100%electrificationofvehicleequipmentintheaviationbase.
Greenpackaging
●In2023,wehavereducedcarbon
emissionsbyabout540,000tonsthroughgreenpackaginginitiativessuchaspackagingreduction,recyclabilityanddegradability,whichreducedtheuseofpackagingbasepaperby43,000tons,andreducedtheuseofplasticbyabout162,000tons.
In2024,SFwillcontinuetocarryoutthesophisticatedR&Dofthereductiontechnologyforvarioustypesofpackagingmaterials,andcompletetheformulationofmandatorynationalstandardsintheRequirementsforRestrictExcessivePackaging.Meanwhile,SFwillcompletetheswitchinthescaleofusingdoubleeasyrecycledplasticbagsin7majorcities,whileapplyingrecyclingtechnologytootherpackagingmaterialstoimprovetheamountofrecycledplastics.By2030,wewillstrivetoreach100%oftheswitchingofstandardplasticbagstorecycledplasticbags.
55%70%
Carbonefciencywillbeimprovedby55%in2030comparedto2021
Carbonfootprintofeachparcelwillbereducedby70%in2030comparedto2021
Appendix
AbouttheReportThisisthefifthannualsustainabilityreportissuedbyS.F.HoldingCo.,Ltd..Adheringtotheprinciplesofbalance,comparability,accuracy,timeliness,clarityandreliability,thisreportdisclosesthemanagementmeasuresandeffectivenessofS.F.HoldingCo.,Ltd.intermsofsustainabledevelopment.ReportTitle
Environmental,SocialandGovernanceReportingGuideinAppendixC2totheRulesGoverningtheListingofSecuritiesontheStockExchangeofHongKongLimitedShenzhenStockExchangeSocialResponsibilityInstructionstoListedCompanies《深圳证券交易所上市公司社会责任指引》GuidelinesforSustainabilityReportingStandards(GRIStandards)oftheGlobalSustainabilityStandardsBoard(GSSB)TaskForceonClimate-RelatedFinancialDisclosure(TCFD)SustainabilityAccountingStandardsBoard(SASB)ofSustainabilityAccountingStandardsBoardCommitteeUnitedNationsSustainableDevelopmentGoals(SDGs)Keyindicatorsofcorporateenvironmental,social,andgovernanceperformancebycapitalmarketratingagencies.
ReportingprinciplesThisReportrespondstoandfollowsthereportingprinciplesoftheEnvironmental,SocialandGovernanceReportingGuide,includingmateriality,quantitative,consistencyandbalance.ThefollowingtabledescribestheCompany’sapplicationofthereportingprinciples:
PrinciplesResponsesoftheCompany
Materiality
In2023,SFanalyzedandevaluatedimportantissuesrelatedtothecompany’soperationthroughthesubstantiveissuessurveyquestionnaireandsubmitthemtotheseniormanagementofSFExpressforreviewandapproval.Weusedtheresultsoftherankingofissuesofimportancein2023asthebasisforthisreport.Quantitative
ThereportdisclosesSF’skeyquantitativeperformanceindicatorsandsetsquantitativeperformancetargetswhereapplicable.Thecalculationcriteria,methods,assumptionsand/orcalculationtoolsforallquantitativeindicatorshavebeendescribedintheirrespectivelocations.Consistency
Unlessotherwiseindicated,theinformationselection,preparationandpresentationofthisreportremainconsistentwithpreviousyears.Iftherearematerialchangesthatcouldaffectcomparisonswithpreviousyears’reports,wehaveindicatedthemintheappropriatelocation.Balance
Thisreportisbasedonobjectiveinformationandfacts,andfairlydisclosespositiveandnegativeinformationaboutthecompanytopreventdescriptionsorreportingformatsthatmayaffectreaders’decisionsorjudgments.Meanwhile,theReportrespondstoandfollowsthereportingprinciplesoftheGRIstandard.ThefollowingtableistheCompany’sexplanationoftheapplicationofthereportingprinciples:
Accuracy
TheReporthasbeencarefullyreviewedtoreportaccurateanddetailedinformationtoensuretheaccuracyofthediscloseddata.Clarity
TheReportiswritteninawaythatiseasyforreaderstounderstand,presentinginformationinanaccessiblemanner.CompletenessTheReportfullydisclosesallthematerialityissuesidentifiedbytheCompanyin2023.SustainabilityContextTheReportdisclosesinformationabouttheCompanyinthecontextofbroadsustainability.Timeliness
TheCompanydisclosestheESGReporteveryyearandreleasesitatthesametimeastheannualReporttoprovidereaderswithtimelyreferencefordecision-making.VerifiabilityThedatacollected,recorded,compiledandanalyzedintheReportmaybereviewedtoensurequality.
InformationExplanation
In2023,SFconductedESGmanagementforKerryLogisticsNetworkLimited.DuringtheReportingPeriod,SFcompletedtheintegrationofenvironmentalindicatordataofKerryLogisticsNetworkLimited(seeAppendix“KeyPerformance–Environment”fordetails).InMarch2024,SFsuccessfullypassedtheauditbySGS-CSTCStandardsTechnicalServicesCO.,LTD.,aninternationalindependentthird-partyauditorganization.TheCompanycompletedthethird-partyverificationofgreenhousegasemissionsof2023andobtainedthecertificateofgreenhousegasaccounting.
Assurancestatement
PolicyListChapterChaptername
Compliancewiththemainlawsand
regulations
MaininternalsystemofSF
StandardizingCorporateGovernance
“CodeofCorporateGovernanceforListedCompanies”“RulesGoverningtheListingofStocksontheShenzhenStockExchange”“CompanyLawofthePeople’sRepublicofChina”“CriminalLawofthePeople’sRepublicofChina”“SecuritiesLawofthePeople’sRepublicofChina”
“RulesofProcedureforRiskManagementCommitteeoftheBoardofDirectors”“RulesofProcedureforAuditCommitteeoftheBoardofDirectors”“RulesofProcedureforNominationCommitteeoftheBoardofDirectors”“RulesofProcedureforRemunerationandAppraisalCommitteeoftheBoardofDirectors”“RulesofProcedureforBoardofDirectors”“RulesofProcedureforStrategycommitteeoftheBoardofDirectors”“WorkSystemforIndependentDirectors”“RulesofProcedureforGeneralMeeting”“RulesofProcedureforSupervisoryCommittee”“ArticlesofAssociationofSFHoldingsCo.,Ltd.”“InvestorRelationsManagementSystem”“InformationDisclosureManagementSystem”StrengtheningRiskControlManagement
“LawofPRConCounteringUnfairCompetition”“Anti-monopolyLawofthePeople’sRepublicofChina”“BasicStandardsforEnterpriseInternalControl”
“ManagementSystemofCompanyRiskControl”“OperationRulesoftheRiskCommittee”“RiskControlComplianceManagementSystemoftheGroup”“RiskEventManagementSystemoftheGroup”“CrisisManagementSystemoftheGroup”
AbidingbyBusinessEthics
“Anti-Money-LaunderingLaw”“TrademarkLawofthePeople’sRepublicofChina”“AuditLawofthePeople’sRepublicofChina”“PatentLawofthePeople’sRepublicofChina”“InterimProvisionsonBanningCommercialBribery”“AccountingStandardsforBusinessEnterprises–ApplicationGuide”“ProvisionsoftheAuditCommissiononinternalauditwork”
“PersonalInformationProtectionLawofthePeople’sRepublicofChina”“DataSecurityLawofthePeople’sRepublicofChina”“CyberSecurityLawofthePeople’sRepublicofChina”
“InformationSecurityIncidentManagementProvisions”“PrivacyDataSecurityComplianceManagementStandards”“EmployeeInformationSecurityManual”
ChapterChaptername
CreatingGreenLogistics
“MethodandCriteriaforGreenPackagingAssessment”“LimitationofExcessivePackagingforExpressDelivery”
“SFAviationEnergyManagementSystem(Provisional)”“AdministrativeMeasuresforUpdatingandDisposingofOperationalVehicles”“RegulationsontheAdministrationofOperationalVehiclesPutintoUse”“Lump-sumOilConsumptionPlanforCommercialVehicles”“RegulationsontheAdministrationofWaterandElectricityintheParks”“ManagementGuideforMaintenanceofIndustrialParkFacilitiesandEquipment”“IndustrialParkPropertyServiceStandards”“SFPackagingCodeofPractice”PromotingCircularEconomy
“CircularEconomyPromotionLawofthePeople’sRepublicofChina”
Norelevantinternalmanagementsystem
ProtectingtheEnvironment
“ForestryLawofthePeople’sRepublicofChina”“RegulationsfortheImplementationofForestryLawofthePeople’sRepublicofChina”“RegulationsofthePeople’sRepublicofChinaonWildPlantsProtection”
“MeasuresforOfficeSpaceManagement”“EnergyMeteringManagementSystem”“DangerousGoodsManagementProcedure”“MeasuresfortheAdministrationofWaterandElectricityofPropertySites”
EmpoweringtheTalentTeam
“LaborLawofthePeople’sRepublicofChina”“LaborContractLawofthePeople’sRepublicofChina”“RegulationsfortheImplementationoftheIndividualIncomeTaxLawofthePeople’sRepublicofChina”“LawofthePeople’sRepublicofChinaonTradeUnions”“EmploymentPromotionLawofthePeople’sRepublicofChina”“LawofthePeople’sRepublicofChinaontheProtectionofWomen’sRightsandInterests”“SocialInsuranceLawofthePeople’sRepublicofChina”“RegulationonWork-RelatedInjuryInsurance”“ProvisionsontheProhibitionofUsingChildLabor”“SpecialRulesontheLaborProtectionofFemaleEmployees”“RegulationsonPaidLeaveforEmployees”
“Contractorregulations”“WorkGuidelineonHandlingofEmployees’DemandsthroughLaborUnion”“LaborUnionHotlineServiceQualityImprovementMechanism”“ReasonableSuggestionManagementMechanism”“RewardsandPenaltyManagementRegulations”“AdministrativeMeasuresforRelativesandBiddingAvoidance”“TalentManagementSystem”“TalentPromotionManagementSystem”“SfsendyoutoUniversityProjectManagementMethods”“Complete-ProcessManagementMechanismforDemands”“PlanforWhole-ProcessQualityImprovementofDemand”“Retirementandreemploymentmanagementmethods”“Managementmeasuresforthetransferoffirst-andsecond-lineemployees”“First-andsecond-lineemployeesdiversifieddevelopmentofkeypositionswithintheemploymentissuedstandardrequirements”Employee“WelfareManagementSystem”“OperationInstructionManualforEmployeeCare”“WorkGuidelinesforConversingEmployeeVoiceintoProductivity”“EmployeeHandbook”“Informationdisclosureguidelinesforemployees”“RecruitmentManagementSystem”
“WorkSafetyLawofthePeople’sRepublicofChina”“SpecialEquipmentSafetyLawofthePeople’sRepublicofChina”“FireProtectionLawofthePeople’sRepublicofChina”“theLawofPeople’sRepublicofChinaonPreventionandControlofOccupationalDiseases”“RequirementandGuidelinesforOccupationalHealthandSafetyManagementSystems”“Regulationsonemergencyresponsetoproductionsafetyaccidents”“Regulationsontheadministrationofsafeproductionofconstructionprojects”
BuildingResponsibleChainTogether
“E-CommerceLawofthePeople’sRepublicofChina”“ContractLawofthePeople’sRepublicofChina”“TheBiddingLawofthePeople’sRepublicofChina”“RegulationontheImplementationoftheBiddingLawofthePeople’sRepublicofChina”
“ManagementRegulationsonProcurementRisk”“RegulationsontheManagementofPurchasingStaff”“RegulationsonGreenProcurementManagementofProcurementSupplyChainCenter”“ManagementRegulationsonProcurementSuppliers”“SupplierPenaltyManagementMeasures”“LetterofNotificationofTransparentProcurement”ShoulderingSocialResponsibility
“CharityLawofthePeople’sRepublicofChina”
“ArticlesofAssociationofSFCharityFoundation”“ManagementSystemofSFCharityFoundationVolunteerAssociation”
Service
CreatingSmartLogistics
NorelevantlawsandregulationsNorelevantinternalmanagementsystemInnovation-DrivenDevelopment
NorelevantlawsandregulationsNorelevantinternalmanagementsystem
SecuringSafetyDelivery
“PostalLawofthePeople’sRepublicofChina”
“MeasuresfortheAdministrationofthe
Real-NameReceiptandDeliveryofMailsand
ExpressMails”
“SupervisionandAdministrationofSecurityof
thePostalIndustry”
“MeasuresfortheSupervisionand
AdministrationoftheDeliverySafetyofthe
PostalIndustry”
“ProvisionsonArticlesProhibitedfrom
Delivery”
“OperationSpecificationinSafetyProduction
ofExpressService”
“CommonStandardsforReceivingConsignments”“RegulationsonOperationandManagementofBattery-ContainedParcels”“GuidelinesforEmergencyHandlingofDangerousGoodsonBoard”“ProvisionsontheManagementof“ThreeSystems”forDeliverySafety”“ProvisionsontheAdministrationofProhibitedConsignments”“OperationProceduresforReal-NamePickupandDelivery”“PickupandDeliveryInspectionSystem”“DangerousGoodsTransportationManual”“SpecialPlanfortheControlofIllegalandProhibitedArticles”“RegulationsontheManagementof“ThreeSystems”forMailsandShipments”“RewardManagementMeasuresforSelf-InspectionofIllegalandProhibitedArticles”“RewardMechanismforSelf-InspectionofIllegalandProhibitedArticles”
DeliveringPremiumServices
Norelevantlawsandregulations
“ReasonableSuggestionManagementMechanism”“RewardandPunishmentRulesforCustomerService”“DifferentiatedCustomerServices”“CustomerVoiceClassificationStandard”“CustomerExperienceCustomerServiceOperationProcess”“MeasuresontheAcceptanceofCustomerComplaints”“AdministrativeMeasuresforClaimsSettlement”“AbnormalityHandlingMechanismforTime-EffectiveCategory”“ComplaintHandlingProcedure”“ComplaintHandlingUpgradeMechanism”“GuidelinesfortheControlofInternetPublicOpinionsandComplaints”“AbnormalEventCustomerServiceProcess”“EmergencyResponseCapacitySystem”
KeyPerformanceTableofEnvironmentalKeyPerformance
Indicator–EnvironmentUnit
20222023SFKLNTotalSFKLNTotalGHGemissions
GHGemissions
TotalGHGemissionstCO
e9,185,355.12,472,955.011,658,310.18,748,710.72,451,355.011,200,065.7Scope1tCO
e3,143,752.0322,253.03,466,005.02,652,365.1221,739.02,874,104.1Scope2tCO
e1,804,248.580,543.01,884,791.51,465,521.879,916.01,545,437.8Scope3
tCO
e4,237,354.62,070,159.06,307,513.64,630,823.82,149,700.06,780,523.8Category1:Purchasedgoodsandservices
e2,522,391.5N/A2,522,391.5775,202.1N/A775,202.1Category3:Fuelandenergy-relatedactivities
e1,689,195.7N/A1,689,195.71,754,182.2N/A1,754,182.2Category4:Upstreamtransportationanddistribution
eN/A2,070,159.02,070,159.02,073,065.92,149,700.04,222,765.9Category5:Wastegeneratedinoperations
e1,492.1N/A1,492.13,303.1N/A3,303.1Category7:Employeecommuting
e24,275.3N/A24,275.325,070.6N/A25,070.6
TheCompanycontinuestoimprovethestatisticsoftheemissiondataofthecategoriesofGHGemissionsScope3.In2023,theemissionsofScope3Categories2,6,12and15arenotapplicabletothemainbusinessoperationscenariosofSF,andthereforearenotpresentedinthetableofenvironmentalkeyperformance.
20222023SFKLNTotalSFKLNTotalGHGemissionintensity
e/millionrevenue(RMB)
47.633.143.541.153.543.3GHGemissionsperparcel
gCO
e/parcel
824.5N/A824.5730.9N/A730.9GHGremovalfromnewlyplantedtreestCO
eN/A6.06.04.69.013.6EmissionNitrogenoxideemissionston25,555.52,416.027,971.527,246.41,907.029,153.4Sulfuroxideemissionton20.66.026.618.23.021.2Particleemissionston2,087.3156.02,243.32,021.2118.02,139.2Energyconsumption
Non-renewableenergyconsumption
TotalgasolineconsumptionMWh18,546,599.71,673,098.020,219,697.717,506,785.11,005,665.018,512,450.1GasolineconsumptionMWh1,100,111.115,339.01,115,450.11,394,864.513,424.01,408,288.5DieselconsumptionMWh12,590,526.51,035,410.013,625,936.510,681,630.0780,440.011,462,070.0Aviationkeroseneconsumption
MWh4,855,962.1N/A4,855,962.15,430,290.5N/A5,430,290.5NaturalgasconsumptionMWhN/A1,410.01,410.0N/A909.0909.0Consumptionofliquefiedpetroleumgas
MWhN/A2,808.02,808.0N/A2,112.02,112.0CompressednaturalgasMWhN/A614,100.0614,100.0N/A204,405.0204,405.0GasandoilconsumptionMWhN/A4,031.04,031.0N/A4,375.04,375.0Renewableenergy
TotalenergyconsumptionMWh7,271.2901.08,172.215,712.01,402.017,114.0SolarenergyMWh7,271.2768.08,039.215,712.01,378.017,090.0Hydropower
MWhN/A133.0133.0N/A24.024.0Indirectenergyconsumption
ElectricityconsumptionMWh1,840,522.7164,389.02,004,911.72,100,998.5167,799.02,268,797.5
TheGHGemissionsperparcelarecalculatedfromthetotalGHGemissionsandthetotalparcelvolumeduringthereportingperiod,whichdoesnotincludetheparcelvolumeofKerryLogisticsNetworkLimitedexpressdeliverybusinessinoverseascountries.Inaddition,thisindicatorisnotapplicabletoKerryLogisticsduetodifferencesinbusinessforms.
DuetothedifferencesinthebusinessformsofSFandKerryLogisticsNetworkLimited,someoftheindicatorsinNon-renewableEnergyConsumptionarenotapplicable
andarethereforepresentedasN/Ainthisenvironmentalkeyperformancetable.
ThisindicatorisnotapplicabletoSFduetodifferencesinbusinessforms.
20222023SFKLNTotalSFKLNTotal
TotalsoldenergyMWh74.8657.0731.857.2479.0536.2TotalenergyconsumptionMWh20,394,318.81,837,731.022,232,049.819,623,438.41,174,387.020,797,825.4Energyconsumptionintensity
MWh/millionrevenue(RMB)
105.824.683.192.325.680.5UseofwaterresourcesWaterwithdrawal
ton1,423,452.01,169,181.02,592,633.01,601,051.41,042,625.02,643,676.4WasteNon-hazardouswasteproductionkg46,096,330.928,442,000.074,538,330.9155,214,609.720,113,000.0175,327,609.7HazardouswasteproductionkgN/A142,000.0142,000.0N/A
54,000.054,000.0
Packagingmaterials
Useofpackagingitems
Totaluseofpackagingitemskg445,093,236.0
9,203,000.0454,296,236.0
477,113,830.45,672,000.0482,785,830.4Expressenvelopekg75,219,380.073,959,992.9N/A73,959,992.9Waybillkg17,620,130.414,257,402.5N/A14,257,402.5Cartonkg241,291,360.0266,797,554.74,539,000.0271,336,554.7Plasticbagskg41,596,926.651,729,610.91,100,000.052,829,610.9Scotchtapeskg28,412,018.026,013,021.8N/A26,013,021.8Foamingtypeoffillerskg12,814,718.212,884,490.833,000.012,917,490.8Inflatabletypeoffillerskg28,138,702.831,471,756.8N/A31,471,756.8TableofSocialKeyPerformance
Indicator-SocietyUnit2022
Employment
NumberofworkforcesTotalworkforcePerson743,377746,577Bygender
MalePerson623,980627,408FemalePerson119,397119,169
TheCompany’swatersourcesareallmunicipalwater,andthestatisticaldataisbasedonthetotalamountofwaterwithdrawn.Therefore,adjustmentshavebeenmadetotheindicatorsdisclosedinpreviousyears’report.
SF’sownoperationsdonotinvolvethegenerationoflargequantitiesofhazardouswaste,andhazardouswasteintheofficehasnotyetbeenaccountedfor.
DuetothedifferencesinthebusinessformsofSFandKerryLogisticsNetworkLimited,someoftheindicatorsintheusageofpackagingitemsarenotapplicableandarethereforepresentedasN/Ainthisenvironmentalkeyperformancetable.
AsthestatisticalscopeofSF’ssocialperformancedatain2023isthesameasthescopeofdisclosureintheAnnualReport,theCompanyhasretrospectivelyadjustedthe
socialperformancedatadisclosedin2022toincludeKerryLogisticsinthescopeofSF’sstatisticsanddisclosuretoprovidecontinuityandcomparabilitybetweenthe2022and2023data.
2023Byage
Agedbelow30Person244,875226,221Aged30-50Person485,308508,251Agedover50Person13,19412,105
Byeducationalbackground
DoctoratePerson6557MasterdegreePerson4,1434,068Bachelor’sdegreePerson55,36457,302Associate’degreePerson131,760137,996HighschoolandbelowPerson552,045547,154Byjobfunctions
ManagementpersonnelPerson25,37426,025ProfessionalpersonnelPerson47,80443,725OperationspersonnelPerson670,167676,827Byemploymenttype
Full-timePerson630,072647,728Part-timePerson113,30598,849NumberofnewlyrecruitedworkforcesPerson323,493305,817WorkforceturnoverTotalnumberofworkforcesdepartedPersons142,540122,037Workforceturnoverrate
%19.216.3Bygender
Male%18.615.9Female%22.218.7Byage
Agedbelow30%30.926.4Aged30-50%13.612.1Agedover50%7.27.4
Workforcesturnoverrate=Totaldepartures÷Totalworkforces
Turnoverrateofworkforcesbycategory=Numberofdeparturesbycategory÷Numberofworkforcesbycategory
2023DiversifiedemploymentNumberofnewlyrecruitedfemaleworkforcesPerson61,60653,894HealthandSafetyMajorexpressfireaccidentsAccident00MajorsitefirstandsecondlevelfireaccidentsAccident00Signingrateofcontractorsafetymanagementagreement%100100Safetytrainingcoverage%100100Losttimeinjuryrate
Permillionhoursworked
1.762.35
NumberofaviationaccidentsPiece00TraininganddevelopmentNumberoftrainedworkforcesTotalnumberoftrainedworkforcesPerson728,201724,277Percentageoftrainedworkforces%98.097.0Bygender
Male%84.284.5Female%15.815.5
Totaltraininghours
AveragetraininghourspertrainedworkforcesHour6.07.8Bygender
MaleHour5.97.8FemaleHour6.17.9
Lost-timeinjuryrate=Numberoflostman-hoursaccidents÷Numberofactuallyhoursworked×1,000,000
Percentageoftrainedworkforcesbycategory=Numberoftrainedworkforcesbycategory÷Totalnumberoftrainedworkforces
Averagetraininghourspertrainedworkforcesbycategory=Totaltraininghoursbycategory÷Numberoftrainedworkforcesbycategory
2023SupplychainmanagementTotalnumberofsuppliersCompany12,41410,932Byregion
MainlandChinaCompany11,72810,271HongKong,MacaoandTaiwan
IndicatorIndexGRIStandardContentIndexInstructions
SFreferredtotheGRIstandardsforpreparationoftheReportcoveringtheperiodfromJanuary1,2023,toDecember31,2023.UseofGRI1GRI1:Foundation2021GRIStandardIndicatorNo.
GRIStandardIndicatorLocation/NoteGRI2:GeneralDisclosure2021
2-1OrganizationaldetailsAboutSF2-2Entitiesincludedintheorganization’ssustainabilityreportingReportingScope2-3Reportingperiod,frequencyandcontactpointTimeRange2-4RestatementsofinformationInformationExplanation2-5ExternalassuranceExternalAuditStatement2-6Activities,valuechainandotherbusinessrelationshipsAboutSF2-7EmployeesTableofSocialKeyPerformanceIndex2-8WorkerswhoarenotemployeesTableofSocialKeyPerformanceIndex2-9GovernancestructureandcompositionStandardizingCorporateGovernance2-10NominationandselectionofthehighestgovernancebodyStandardizingCorporateGovernance2-11ChairofthehighestgovernancebodyStandardizingCorporateGovernance2-12
Roleofthehighestgovernancebodyinoverseeingthemanagementofimpacts
StandardizingCorporateGovernance2-13DelegationofresponsibilityformanagingimpactsStandardizingCorporateGovernance2-14RoleofthehighestgovernancebodyinsustainabilityreportingESGGovernanceSystem2-15ConflictsofinterestAnti-Corruptionmanagement2-16CommunicationofcriticalconcernsCommunicationwithStakeholders2-17Collectiveknowledgeofthehighestgovernancebody
ESGManagementPoliciesand
Strategies2-18EvaluationoftheperformanceofthehighestgovernancebodyESGGoalSettingandProgressReview2-19RemunerationpoliciesESGGoalSettingandProgressReview2-20ProcesstodetermineremunerationESGGoalSettingandProgressReview
GRIStandardIndicatorNo.
GRIStandardIndicatorLocation/Note
2-21Annualtotalcompensationratio
Duetotheconfidentialityofinformation,itisnotpubliclydisclosed2-22Statementonsustainabledevelopmentstrategy
ESGManagementPoliciesandStrategies2-23Policycommitments
ProtectionofEmployees’RightsandInterests2-24Embeddingpolicycommitments
ProtectionofEmployees’RightsandInterests2-25Processestoremediatenegativeimpacts
ProtectionofEmployees’RightsandInterests2-26Mechanismsforseekingadviceandraisingconcerns
ProtectionofEmployees’RightsandInterests2-27CompliancewithlawsandregulationsIntegrityManagementSystem2-28Membershipassociations
ManagementofTechnologicalInnovation2-29ApproachtostakeholderengagementCommunicationwithStakeholders2-30Collectivebargainingagreements
ProtectionofEmployees’RightsandInterestsGRI3:Materialitytopics20213-3Managementofmaterialtopics
ProcessofAssessingMaterialityIssuesAnalysisResultofMaterialityIssues3-1TheprocessofidentifyingmaterialtopicsAnalysisResultofMaterialityIssues3-2ListofmaterialtopicsAnalysisResultofMaterialityIssues3-3ManagementofmaterialtopicsAnalysisResultofMaterialityIssues
GRI201:EconomicPerformance2016
3-3Managementofmaterialtopics
PleaserefertotheCompany’sAnnualReport201-1Directeconomicvaluegeneratedanddistributed
PleaserefertotheCompany’sAnnualReport201-2
Financialimplicationsandotherrisksandopportunitiesduetoclimatechange
PhysicalriskTransitionriskClimaticopportunity201-3DefinedbenefitplanobligationsandotherretirementplansEmployeeWelfareandCare201-4Financialassistancereceivedfromgovernment
PleaserefertotheCompany’sAnnualReport
GRI202:MarketPresence2016
PleaserefertotheCompany’sAnnualReport202-1
Ratiosofstandardentrylevelwagebygendercomparedtolocalminimumwage
Duetotheconfidentialityofinformation,itisnotpubliclydisclosed202-2Thepercentageofexecutiveshiredfromthelocalcommunity
Duetotheconfidentialityofinformation,itisnotpubliclydisclosed
GRIStandardIndicatorLocation/NoteGRI203:IndirectEconomicImpacts20163-3Managementofmaterialtopics
PleaserefertotheCompany’sAnnualReport203-1Infrastructureinvestmentsandservicessupported
Accelerating“ExpressDeliverytoVillages”toPromoteRegionalEconomicDevelopment
203-2Significantindirecteconomicimpacts
UnblockingchannelsforthecirculationofagriculturalproductsandboostingruralrevitalizationBuildingaSustainableProduction-distributionEcosystemtoPromoteRuralIndustryDevelopmentFacilitatingtheFlowsofAgriculturalProductstoHelpRevitalizeRuralAreasGRI204:ProcurementPractices20163-3Managementofmaterialtopics
SupplierManagementSystemBuildingtheSustainableSupplyChain204-1Proportionofspendingonlocalsuppliers
Duetotheconfidentialityofinformation,itisnotpubliclydisclosedGRI205:Anti-corruption20163-3Managementofmaterialtopics
IntegrityManagementsystemAnti-Corruptionmanagement205-1OperationsassessedforrisksrelatedtocorruptionAnti-Corruptionmanagement205-2
Communicationandtrainingaboutanti-corruptionpoliciesandprocedures
Anti-Corruptionmanagement205-3ConfirmedincidentsofcorruptionandactionstakenAnti-CorruptionmanagementGRI206:Anti-competitiveBehavior2016
3-3ManagementofmaterialtopicsRiskManagementPractice206-1
Legalactionsforanti-competitivebehavior,anti-trust,andmonopolypractices
GRI207:Tax2016
PleaserefertotheCompany’sAnnual
Report207-1Approachtotax
Report207-2Taxgovernance,control,andRiskManagement
Report207-3
Stakeholderengagementandmanagementofconcernsrelatedtotax
Report
GRIStandardIndicatorLocation/Note207-4Country-by-countryreporting
PleaserefertotheCompany’sAnnualReportGRI301:Materials2016
3-3ManagementofmaterialtopicsSustainablePackagingR&D301-1Materialsusedbyweightorvolume
SustainablePackagingR&DTableofEnvironmentalKeyPerformanceIndex301-2RecycledinputmaterialsusedSustainablePackagingR&D301-3ReclaimedproductsandtheirpackagingmaterialsSustainablePackagingR&D
GRI302:Energy20163-3Managementofmaterialtopics
OptimizingEnvironmentalManagementSystemPromoteLow-carbonTransportationEnergymanagement302-1Energyconsumptionwithintheorganization
TableofEnvironmentalKeyPerformanceIndex302-2Energyconsumptionoutsideoftheorganization
TableofEnvironmentalKeyPerformanceIndex302-3Energyintensity
TableofEnvironmentalKeyPerformanceIndex302-4Reductionofenergyconsumption
PromoteLow-carbonTransportationBuildingGreenIndustrialParksEnergymanagement302-5Reductionsinenergyrequirementsofproductsandservices
PromoteLow-carbonTransportationPromotingCircularEconomy
GRI303:WaterandEffluents2018
BuildingGreenIndustrialParksWaterResourcesManagement303-1Interactionswithwaterasasharedresource
BuildingGreenIndustrialParksWaterResourcesManagement303-2Managementofwaterdischargerelatedimpacts
BuildingGreenIndustrialParksWaterResourcesManagement303-3Waterwithdrawal
WaterResourcesManagementTableofEnvironmentalKeyPerformanceIndex303-4WaterdischargeManagementofWaterResources303-5Waterconsumption
ItisnotapplicabletotheCompany’sbusinessoperationscenarios
GRIStandardIndicatorLocation/NoteGRI304:Biodiversity2016
3-3ManagementofmaterialtopicsProtectingtheEnvironment304-1
Operationalsitesowned,leased,managedin,oradjacentto,protectedareasandareasofhighbiodiversityvalueoutsideprotectedareas
SFForest304-2Significantimpactsofactivities,productsandservicesonbiodiversitySFForest304-3HabitatsprotectedorrestoredSFForest304-4
IUCNRedListspeciesandnationalconservationlistspecieswithhabitatsinareasaffectedbyoperations
Notapplicable,thehabitatinthearea
affectedbytheCompany’soperations
doesnotcontainspeciesthathavebeen
listedontheIUCNRedListandthe
NationalConservationRegister
GRI305:Emissions20163-3Managementofmaterialtopics
BuildingGreenIndustrialParks
SustainablePackagingR&D
Exhaust&Noisemanagement305-1Direct(Scope1)GHGemissions
TableofEnvironmentalKey
PerformanceIndex305-2Energyindirect(Scope2)GHGemissions
PerformanceIndex305-3Otherindirect(Scope3)GHGemissions
PerformanceIndex305-4GHGemissionsintensity
CarbonReductionInitiativesand
Effectiveness
PerformanceIndex305-5ReductionofGHGemissions
SustainablePackagingR&D305-6Emissionsofozone-depletingsubstances(ODS)
ItisnotapplicabletotheCompany’s
businessoperationscenarios305-7
Nitrogenoxides(NOx),sulfuroxides(SOx),andothersignificantairemissions
PerformanceIndex
GRI306:Waste2020
Recycleandrecycleexpresspackaging
Wastemanagement306-1Wastegenerationandsignificantwaste-relatedimpactsWastemanagement306-2Managementofsignificantwaste-relatedimpactsWastemanagement
GRIStandardIndicatorLocation/Note306-3Wastegenerated
TableofEnvironmentalKeyPerformanceIndex306-4WastedivertedfromdisposalWastemanagement306-5WastedirectedtodisposalWastemanagement
GRI308:SupplierEnvironmentalAssessment20163-3Managementofmaterialtopics
SupplierManagementSystemBuildingtheSustainableSupplyChain308-1Newsuppliersthatwerescreenedusingenvironmentalcriteria
SupplierManagementSystemBuildingtheSustainableSupplyChain308-2
Negativeenvironmentalimpactsinthesupplychainandactionstaken
SupplierManagementSystemBuildingtheSustainableSupplyChainGRI401:Employment20163-3Managementofmaterialtopics
ProtectionofEmployees’RightsandInterestsEmployeeCareandWelfare401-1NewemployeehiresandemployeeturnoverTableofSocialKeyPerformance401-2
Benefitsprovidedtofull-timeemployeesthatarenotprovidedtotemporaryorpart-timeemployees
EmployeeCareandWelfare401-3ParentalleaveEmployeeCareandWelfareGRI402:Labor/ManagementRelations20163-3Managementofmaterialtopics
ProtectionofEmployees’Rightsand
Interests402-1Minimumnoticeperiodsregardingoperationalchanges
Interests
GRI403:OccupationalHealthandSafety2018
SafetyManagementSystem
SafetyManagementMeasure
EmployeeCareandWelfare403-1OccupationalhealthandsafetymanagementsystemSafetyManagementSystem403-2
Hazardsourceidentification,riskassessment,andincidentinvestigation
SafetyManagementMeasure403-3Occupationalhealthservices
EmployeeCareandWelfare403-4
Workerparticipation,consultation,andcommunicationonoccupationalhealthandsafety
GRIStandardIndicatorLocation/Note403-5WorkertrainingonoccupationalhealthandsafetySafetyManagementMeasure403-6PromotionofworkerhealthEmployeeCareandWelfare403-7
Preventionandmitigationofoccupationalhealthandsafetyimpactsdirectlylinkedbybusinessrelationships
SafetyManagementMeasure403-8
Workerscoveredbyanoccupationalhealthandsafetymanagementsystem
SafetyManagementSystem403-9Work-relatedinjuriesTableofSocialKeyPerformance403-10Work-relatedillhealthTableofSocialKeyPerformance
GRI404:TrainingandEducation2016
3-3ManagementofmaterialtopicsConstructionofTalentTeam404-1Averagehoursoftrainingperyearperemployee
ConstructionofTalentTeam
TableofSocialKeyPerformance404-2
Programsforupgradingemployeeskillsandtransitionassistanceprograms
ConstructionofTalentTeam404-3
Percentageofemployeesreceivingregularperformanceandcareerdevelopmentreviews
ConstructionofTalentTeamGRI405:DiversityandEqualOpportunity20163-3Managementofmaterialtopics
Interests405-1Diversityofgovernancebodiesandemployees
CorporateGovernanceProtectionof
Employees’RightsandInterests
TableofSocialKeyPerformance405-2Ratioofbasicsalaryandremunerationofwomentomen
Duetotheconfidentialityof
information,itisnotpubliclydisclosed
GRI406:Non-discrimination2016
Interests406-1Incidentsofdiscriminationandcorrectiveactionstaken
GRI407:FreedomofAssociationandCollectiveBargaining2016
Interests407-1
Operationsandsuppliersinwhichtherighttofreedomofassociationandcollectivebargainingmaybeatrisk
GRIStandardIndicatorLocation/NoteGRI408:ChildLabor20163-3Managementofmaterialtopics
ProtectionofEmployees’RightsandInterests408-1
Operationsandsuppliersatsignificantriskforincidentsofchildlabor
ProtectionofEmployees’RightsandInterestsSupplierManagementSystemGRI409:ForcedorCompulsoryLabor20163-3Managementofmaterialtopics
ProtectionofEmployees’RightsandInterests409-1
Operationsandsuppliersatsignificantriskforincidentsofforcedorcompulsorylabor
ProtectionofEmployees’RightsandInterestsSupplierManagementSystemGRI413:LocalCommunities20163-3Managementofmaterialtopics
EducationalCharityMedicalCare413-1
Operationswithlocalcommunityengagement,impactassessments,anddevelopmentprograms
ItisnotapplicabletotheCompany’sbusinessoperationscenarios413-2
Operationswithsignificantactualandpotentialnegativeimpactsonlocalcommunities
GRI414:SupplierSocialAssessment2016
SupplierManagementSystemBuildtheSustainableSupplyChains414-1Newsuppliersthatwerescreenedusingsocialcriteria
SupplierManagementSystemBuildingSustainableSupplyChains414-2Negativesocialimpactsinthesupplychainandactionstaken
SupplierManagementSystemBuildtheSustainableSupplyChains
GRI416:CustomerHealthandSafety2016
Real-nameAuthenticationManagementManagementofIllegalandProhibitedArticlesDangerousGoodsTransportation416-1
Assessmentofthehealthandsafetyimpactsofproductandservicecategories
Real-nameAuthenticationManagementManagementofIllegalandProhibitedArticlesDangerousGoodsTransportation
GRIStandardIndicatorLocation/Note416-2
Incidentsofnon-complianceconcerningthehealthandsafetyimpactsofproductsandservices
GRI417:MarketingandLabeling20163-3ManagementofmaterialtopicsEnhancingCustomerExperience417-1RequirementsforproductandserviceinformationandlabelingEnhancingCustomerExperience417-2
Incidentsofnon-complianceconcerningproductandserviceinformationandlabeling
TherewerenoviolationsinvolvingproductandserviceinformationandlogosinSFin2023.417-3Incidentsofnon-complianceconcerningmarketingcommunications
TherewerenoviolationsinvolvingmarketingcommunicationsinSFin2023.GRI418:CustomerPrivacy20163-3Managementofmaterialtopics
EnsuringInformationSecurityCustomerPrivacyProtection418-1
Substantiatedcomplaintsconcerningbreachesofcustomerprivacyandlossesofcustomerdata
EnsuringInformationSecurityEnhancingCustomerExperienceSustainabilityAccountingStandardsBoardIndex(SASBContentIndex)
SustainabilityDisclosureTopics&AccountingMetrics
TopicAccountingMetricCategoryCodeLocation
GreenhouseGasEmissions
GrossglobalScope1emissionsQuantitativeTR-AF-110a.1
TableofEnvironmentalKeyPerformanceDiscussionoflong-termandshort-termstrategyorplantomanageScope1emissions,emissionsreductiontargets,andananalysisofperformanceagainstthosetargets
DiscussionandAnalysis
TR-AF-110a.2
Climate-relatedInformationDisclosuresFuelconsumedby(1)roadtransport,percentage(a)naturalgasand(b)renewable,and(2)airtransport,percentage(a)alternativeand(b)sustainable
QuantitativeTR-AF-110a.3
PromoteLow-carbonTransportationTableofEnvironmentalKeyPerformance
TopicAccountingMetricCategoryCodeLocationAirQuality
Airemissionsofthefollowingpollutants:(1)NOx(excludingN2O),(2)SOx,and(3)particulatematter(PM10)
QuantitativeTR-AF-120a.1
TableofEnvironmentalKeyPerformance
LaborPractices
Percentageofdriversclassifiedasindependentcontractors
QuantitativeTR-AF-310a.1NotApplicableTotalamountofmonetarylossesasaresultoflegalproceedingsassociatedwithlaborlawviolations
QuantitativeTR-AF-310a.2NotApplicable
EmployeeHealth&Safety
(1)Totalrecordableincident
rate(TRIR)and(2)fatalityratefor(a)directemployeesand(b)contractemployees
QuantitativeTR-AF-320a.1
SupplyChainManagement
PercentageofcarrierwithBASICpercentilesabovetheFMCSAinterventionthreshold
QuantitativeTR-AF-430a.1NotApplicableTotalgreenhousegas(GHG)footprintacrosstransportmodes
QuantitativeTR-AF-430a.2
Accident&SafetyManagement
DescriptionofimplementationandoutcomesofaSafetyManagementSystem
Discussionand
Analysis
TR-AF-540a.1SafetyManagementSystemNumberofaviationaccidentsQuantitativeTR-AF-540a.2
TableofSocialKeyPerformanceNumberofroadaccidentsandincidents
QuantitativeTR-AF-540a.3NotApplicableSafetyMeasurementSystemBASICPercentilesfor:(1)UnsafeDriving,(2)Hours-of-ServiceCompliance,(3)DriverFitness,(4)ControlledSubstances/Alcohol,(5)VehicleMaintenance,and
(6)HazardousMaterials
Compliance
QuantitativeTR-AF-540a.4NotApplicable
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