Inordertocompletelyimplementthestrategyof"keepinglibraryuponservice",furtherintensifyourserviceawareness,heightenourservicequality,inlightofProfessionalEthicalStandardofLibrariansfortheNLC(trial)andMoralStandardofStaffoftheNLC,weherebyformulateServiceStandardoftheNLC.
I.StandardNorms
Committedtowork,selflessindedication
Proficientinbusiness,pioneeringininnovation
Respectreaders,standardizeservices
Conservedocuments,inheritcivilization
II.Interpretations
i.CommittedtoWork,SelflessinDedication
Wearerequiredtounderstandourresponsibilities,maintainourprofessionaldignity,prizeourprofessionalreputationandobserveourprofessionalethics;beproudofservinginthelibrary,taketheresponsibilityofshapingthesocialimagefortheNationalLibraryofChina,firmlydevelopaserviceideaofputtingthereaderstothefirstplaceandtoughworkingspirit,dedicateselflessly,bewillingtosacrifice,becautiousandconscientious.
ii.ProficientinBusiness,PioneeringinInnovation
Wearerequiredtobefamiliarwiththelibrary'soperationarrangementandproficientinoperationfieldsofourpositions,seekbooksforreadersandseekreadersforbooks,endeavortoprovidegoodqualityandhighefficiencyservicesforthereaders.Moreover,weshouldadaptthedevelopmentofthelirarianship,continuouslyupgradeourknowledgestructure,heightenscientificandculturalquality,professionaltheoreticalattainmentsandskills,makepioneeringefforts,provideinnovativeservices,continuetomeetthepublic'srequirementsofgettingdocuments,informationandknowledgecompletely,conveniently,efficientlyandexactly.
iii.RespectReaders,StandardizeServices
Wearerequiredtorespectreaders'readingright,satisfyreaders'demandofdocumentinformation,andactivelyacceptreaders'reasonablesuggestionsonourlibrary'swork.Don'tsimplifyproceduresoptionally,don'tbuckforimproperbenefitsforindividualsorcollectives,strictlyobeytherules,mindfullyperformjobresponsibilities,workstandardsandlaborrules,regulateoperationalprocedures,strivetoprovidefacilityforthereaderstousethelibraryandsharedocumentinformationresources,andkeepsecrecyofreaders'personalinformationandbookborrowingintentions.
iv.ConserveDocumentsandInheritCivilization
Wearerequiredtocorrectlycognizeandpublicizethesignificanceandfunctionofconservingthedocumentinformationresourcesinthetherepositoryofthenation'spublications,guaranteethesecurityandavailabilityofcollecteddocumentinformationresources.Onthebaseofconservingdocuments,weshouldtaketheresponsibilitiesofservingthesocietyandthereaders,aimatacceleratingculturalexchangesandinheritinghumancivilization,soastomeetthepublic'sdemandofthedocumentinformationresources,facilitatetheeffectivetransmissionandpermanentconversationofthedocumentinformationresources,realizingthecorevaluesofamodernlibrary.