2、Trip商务旅行12InternationalBusinessTravel国际商务旅行13DressingforBusiness商务着装14HotelSituations旅馆情景15NegotiatingtheSubway乘地铁ClientReception接待客户16ReceivingClients接待客户17EntertainingClients招待客户18AccommodatingForeignClients接待国外客户19FactoryTours参观工厂BusinessCommunezations商务
3、交流20PersonalIntroductions个人介绍21SmallTalks聊天22DeliveringBadNews传达坏消息23PoliteQuestions礼貌提问24Farewells道别Negotiation谈判25ClarifyingtheStakes说明利害关系26MakingConcessions做出让步27DiscussingtheBottomLine讨论底线28AcceptingandConfirming接受和确认29HardBargainersVSSoftBargain
4、ers强硬的对手和温和的对手CompanyOrganization公司结构30CEO执行总裁31Stockholders股东32BoardofDirectors董事会33ManagersStaff管理人员34LaborialStaff普通员工MeetingsandInterviews会议和面谈35ExecutingMeetings开会36PerformanceReviews业绩评估37Agendas会议议程38MakingRequests提出要求Presentations业务陈述39Preparatio
5、nandDevelopingYourTopic准备和展话题40IntroductionsandBeginnings介绍和开头41MakingTransitionsintheBoayofthePresenta陈述中的过渡42Conclusions结论43O&A(QuestionandAnswerPeriod)提问阶段Data数据处理44Trends趋势45Systems制度46Schedufing日程安排47SWOTAn山sis态势分析48StatisticalReports数据统计报告Tec
6、hnology技术49Emad电子邮件50ComputerTechnology计算机技术51RunninganIntemetBusiness网上做生意52ElectronicGadgets数码产品53WebbasedMarketing网上营销FinancialTopics财务话题54Costing成本55Budgets预算56Auditing审计57TheEconomy经济58Fundraising集资LegalTopics法律话题59Confidentiality机密60Lawyers律师6
8、s贸易展览72SalesReviews检查销售额73ProductDemonstrations产品演示74FoUowinguponLeads线索追踪75CustomerService顾客服务InternationalTopics国际话题76Sourcing得到供货77Export／Import出口／进口78ExchangeRates汇率79InternationalGreetingMethods国际问候方式BigBusiness跨国公司80Mergers合并81Competition竞争82Clim
9、bingtheCorpirateLadder进入管理层83BranchOffices分支机构84Consulting咨询EmploymentPractices雇用惯例85FairPay公平薪酬86RecruitingPe~onnel人员招聘87Retirement退休88Partnership合作关系89R&um6s简历90JobInterviews求职面试SocialandEqualityIssues社会和平等话题91WomenintheWorkforce职业女性92Discrimination
10、歧视93Weffare福利94LaborUnions工会95StrikesandDemonstrations罢工和示威游行ContinuingEducation继续教育96ManagementTraining管理人员培训97Seminars／Workshops研究会／研讨会98CompanyRetreats公司培训99Teambuilding团队建设100MBA工商管理硕士英语国际人——知性英语自信表达原生态的外企口语，白领精英的必修课；100个场景，200篇对话，帮助你成功应对多话题、深层次
11、的商务交流。一本商务英语书是否有用，要看它是否尽最大可能营造出真实的商务情景，是否有真实的商务语言。很多书罗列出漂亮的句子、短小的对话。读者学着倒是轻松，但一到真实场景，还是听不懂说不出。原因何在？内行人知道，这些书语言规整但不是圈内行话，对话太短不能应对深度交流，话题太少不能随机应变。《商务英语情景口语100主题》一书，则旨在帮助学习者适应多话题、深层次的商务英语交流。首先，丰富的主题、海量的对话再现原生态的商务语境。翻开这本小16开400多页的书，100个主题、200组大篇幅对话，再加上词汇、短语，以及按初、中、高级排列的句子会让人有密不透风之感。实际上，在一个贯穿着英语语流的商务
12、环境中，这种语言的压力会更加强大。本书“强迫”读者进入原生态的商务场境，通过密集的语流刺激让读者掌握各种场景下的沟通方式。其二，真实的语言让你学会圈中人的行话。对话的语言秉承真实、地道的原则，生词、难词很少，但加入了大量英美职场耳熟能详，而一般读者并不熟悉的固定表达法。其中大多数一看就会，并能迅速派上用场。比如mountainofwork（一堆工作），coveralotofpoints（涉及许多要点），takeofflikearocket（急速上升），doone’shomework（做准备），outsidethescope（在范围之外），notimeto
14、环境和办公室政治的方方面面。其四，灵活的方式让你自主学习。无论用于课堂教学还是自学，此书都具有相当大的伸展度和灵活性。全部对话都配有MP3。读者可以根据自身的学习目的和喜好的学习方式，有选择地进行口语、听力、语音、听写、口笔译、词汇等各种练习。内容简介本书以100个场景、200篇对话展现原生态的外企口语，生动描绘了各种真实场景下的沟通方式；每个主题下包括实用表达法、词汇表、对话三个部分。实用表达法分为初、中、高三个级别，供读者循序渐进地学习；词汇表部分除生词外，还提炼出课文中的短语和固定表达法。对话包括不同场景下的二组。通过本书及附赠的MP3对话录音，你可以进行口语、听力、语音、
15、听写、口笔译、词汇等各种练习。无论用于课堂口语教学还是自学，本书都具有相当大的伸展度和灵活性。1Faxes传真DialogueoneM:CanyouhavethebriefsfromtheAndersonfirmslawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.ImafraidIcantwaitanylonger.F:GettingthoseAnders
16、onbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.M:Thatshighlypossible.Heknowsifwemissour
17、filingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcantspeaktohimdirectlyM:Askhissecretarytofaxthem.Itsthesamething.Havethemfaxedoverwithacopyalso
18、faxedtoMartin’soffice.F:HowdoIfindMartin’sfaxnumberIsheinyourrollerdeskM:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.F:Ok,Illgetonitfirstthing.M:Besureyoudo,Ineedtho
19、sebriefsASAPDialoguetwoM:DidyouputthismorningsfaxesonmydeskImwaitingforsomeurgentfaxesfromheadquaters,Imprettysuretheycameinlastnight.F:Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblu
20、rred,maybeyoutakealookatthem,ifthecopyisunreadble,Illcallthenandaskthemtorefax.M:Yeah,youregoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Icantmakeoutanyofthewords.F:WhataboutthatoneM:ThisoneThisoneissolightandIcanbarelyre
21、adit.HowcanthatbeF:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,theresabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,and
22、onesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.F:Iguessthefaxmachineisoutofpapertoo.Dontworry,Illhavesomeonelookatitthisafternoon,andinthemeantime,Illhaveyourdocumentsrefaxedtoourotherfaxmachine.2TelephoneCallsDialogue1A:Hello,t
23、hankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyouB:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.Illchecktoseeifsheisatherdesk.MayItellherwhoiscallingB:ThisisBillBurtonfromMilfordInsuranc
24、e,ImcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.CanyoupleaseholdforamomentIllchecktoseeifsheisavailable.B:Noproblem.A:Imsorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.WouldyouliketoleaveamessageforherB:Yes,pleasehav
25、eherreturnmycallwhenshereturnstotheoffice.Itsbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.A:Imsorry,Ididntquitecatchthat,couldyoupleaserepeatthenumberB:Noproblem,myofficenumberis635-8799,Tellhertoaskforexten
26、sion31.A:Imsorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrectB:Yes,andIrepresentMilfordInsurance.A:IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,this
27、isSandy,howmayidirectyourcallB:Idliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationforB:WellbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,Imsorrysir,Ionlyhandlebookingsforou
28、rstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,hesnothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyouB:WhendoyouexpecthimbackinA:Hellbeoutallafternoon,hemightnotb
29、eabletoreturnyourcalluntiltomorrow,WillthatbealrightB:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:CouldyoupleasespellyourlastnameformeB:Sure.ItsD-A-R-C-Y.A:Okay.MrDarcy,andyourphonenumberis660-843-3233B:Thats3235.A:Sorry!3235.Grea
30、t.IllhaveTonycallyoufirstthingtomorrowmorning.3.MakingTelephoneAppointmentsDialogueoneM:Hello,BillBertonspeaking.WhatcanIdoforyouF:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismor
31、ning.MysacretarysaidyoucalledconcerningourmeetingnextTuesdayM:YesMsJenkins,thankyouforreturningmycall.I’mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.Isthereanypossibilitywecan
32、movethemeetingtoMondayF:Iamsorry.I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturnM:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.Iwillbeback
33、Thursdaymorning.WhataboutThursdayafternoonWouldthatworkforyouF:Thatshouldbefine,shallwesayabouttwoo’clockM:Perfect!Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.F:ThanksBurdo
34、n,I’llseeyouonThursday.DialoguetwoF:HelloM:Hello,isDorasavailableF:ThisisDoras,whoiscallingpleaseM:Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.F:Oh,Ialmostforgot.Thankyouf
35、orcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,andIcan’tmakeitthatearly.M:IfIputyouinthatlaterslot,wouldthatworkoutF:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clockM:Sorry,Mam.Th
36、eonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.WouldthatbeabettertimeF:That’sallright.IthinkIshouldbeabletomakeitat1:15.CanyouputmedownforthattimeslotM:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorr
37、owafternoonat1:15F:Wonderful.Thanksverymuch.4.MemosDialogue1A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstartwhereisanyoneanywayB:Didntyouhearaboutthat,ourmeetingwaspostponeduntilFriday.A:Whatthemeetin
38、gwaspostponedNoonetoldmeanythingaboutit.B:DidyougetthememoA:WhatmemoTheyhavntanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavntseenanything.B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
39、A:YouknowhowthingsgetpilotaboutmydeskwhenImbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.AreyousureweresendtowholeofficeB:Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememoint
40、hebreakroom.DontyoueverlookatmeassagespostonthebulletinboardA:Imusuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,Imsurethememonevergettomyinbox,Illhavetotalkoursecretaryaboutit.B.Thatsright,Youwillneverknowwhatyourmissingouto
41、fitifyoudontreadthememos.Dialogue2A:Ms.Dorsen,Ineedtotakeadictationforme,B:Yes,sir;A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyoureadyB:Yes,sir,Goahead.A:Attentionallstaff:effectiveimmediately,allofficecommunicat
42、ionarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.B:Sir,DoesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunicationsA:Itshouldapplytoallcommunicatio
43、ns.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.B:Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.A:Thiswerejusthavetochangethecommunicationmethods,Idontwantanyoneuseinstancemessaginginthisoffice,itwastetoomuch
44、time.Now,please,continuethememos.WherewereweB:Thisapplytointernalandexternalcommunications.A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionr
45、egardingthisnewpolicymaybedirctlytothedepartmentofhis.B:IsthatallA:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM.FiveBusinesCorrespondanceDialogueone.A:DidyouseetheletterIgotfromBradformfilmsTheysenttherespondstoyour
46、phonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidnttheysentittomeA:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.B:C
47、anIseeitfirstinsecondsA:Sure,hereitis.B:DearMr.Clock,bothertoyourtelephonecalllastFriday,ImreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.A:DidtheyaskyoutosentthefilesbeforehandB:Letssee,Wellbegratef
48、ulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!WasthereanythingelsewassendalongwiththisletterA:Idontthinkso,whydoyouaskB:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idontseeanythin
49、gelseintheenvelope.A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.Dialogue2.A:CanyouhelpmeforaminuteB:Sure,whatIcandoforyouA:Imtrytowritealettertooneofourclients,ButIjustdontknowexactlywhattosay,Idontevenknowhow
50、togetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdontknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommaycorcerned.A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"we
51、areverygratefulforyourcontinuesupport",HowisthatB:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.A:Like"Regardingournewproductline,wewouldliketoanounceaspecialpricediscount"B:Right,doyouneedthemtor
52、espondA:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshoudIwritethatB:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,you
53、cantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelyassoonaspossible.Mayeitmorepolitewiththisasearlyasconvenience."B:Great!andwhatdoyouthinkIshouldcloseitwithA:Sinceyoudontknowthemthatwellpersonally,probablythebestwayiswouldbeyour
54、oryoursincerely,youcanalsosayBestRegards.ButIdontthinkitwouldbepropretybecauseyoudonthavethename.Andobviously,shouldhavethem.B:OK,Thanksalotforyourhelp!6PlacinganOrderDialogue1A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderf
55、oranewsetB:WewillneednewcartridgesforalloftheofficeprintersThatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysur
56、eallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwill
57、makeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatitA:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthel
58、astminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.Dialogue2A:MayIhelpyouB:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillne
59、edthesameamountaslasttime.A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.DoyouhaveanordernumberWhatnameistheorderlistedunderB:ItshouldbeunderLeslieSmith.Thenumberis184796A.A:Yes,Mr.Smith.Ihaveanorderforthreecas
60、esofcartridges,itthatwhatyouwouldliketorefillB:Yes.A:IstherethecorrectbillingaddressB:No,plspostthebillto124HildrodLane,MiltonCounty,98830.A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.B
61、:Thankyou.007Co-WorkersDialogue1A:ImrealyfedupwithHarry!HesthebiggestairheadIveevermet.Healwaysmakescarelessmistakes,andhesapaintoworkwith.B:Yousouldntbesonegative.Youllalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouare
62、negativeandstartname-callingintheoffice,itwillmakeabadworkingenviromentforeverybody.A:Youonlysaythatbecauseyoudonthavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.Shessmartandenthusiastic.Iveneveranyone
63、ascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthesalsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneyliketheresnotomorrow.Also,shesneverwillingtostayalittlelateratt
64、heoffice.Shealwaysleaveat5:00pmsharp.A:Isntthereanyoneintheofficethatisaperfectco-workerWhataboutBobEverybodylovesBob.Eventhoughhesfreshoutthecollegeandstillabitgreen,heisagreatco-worker.B:Youareright.Hesahardworker,easytogetalongwith,hone
65、st,andheneverstealsthecreditonprojects.Theonlythingheslackinginisexperience.A:Maybethatswhyhessonice!Dialogue2A:Doyougetalongwithyourco-workersB:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.Like
66、Margaret.Idontknowwhymanagementhasntfiredheryet.Shesaterriblegossip.A:DoyouthinkmanagementshouldfiresomeonejustbecausetheygrossipB:Itsnotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.Shesnottrustworthy,andinmyopinion,Ithinkshesnuts.A:Sohowdoyoudevelopgoodrelationshipsinth