2、alBusinessTravel国际商务旅行13DressingforBusiness商务着装14HotelSituations旅馆情景15NegotiatingtheSubway乘地铁ClientReception接待客户16ReceivingClients接待客户17EntertainingClients招待客户18AccommodatingForeignClients接待国外客户19FactoryTours参观工厂BusinessCommunizations商务交流20PersonalIntroductions个人介绍21Smal
3、lTalks聊天22DefivefingBadNews传达坏消息23PoliteQuestions礼貌提问24Farewells道另1JNegotiation谈判25ClarifyingtheStakes说明利害关系26MakingConcessions做出让步27DiscussingtheBottomLine讨论底线28AcceptingandConfirming接受和确认29HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构30CEO执行总裁1Fax
21、dIcompletelybookedonMonday,whatitwouldbePossibletopostponeuntilyoureturnF:Oh,dear,IwascarryingontakingcareofourmeetingbeforeIleave,butIsupposeIcanshutoffsomethings,yes,wecanarrangesomething,IwillbackThursdaymorning,whataboutThursdayafternoon,wouldthatwork
30、akeadictationforme.B:Yes,sir;A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyoureadyB:Yes,sir,Goahead.A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstance
31、messageporgrambyemployeeduringworkhourarestrictlyprohibited.B:Sir,DoesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunicationsA:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.B:
33、externalcommunications.A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.B:IsthatallA:Yes,p
35、sentittomeA:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.B:CanIseeitfirstinsecondsA:Sure,hereitis.B:DearMr.Clock,bothertoyourtelephonecalllast
40、also,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.A:Like"Regardingournewproductline,wewouldliketoanounceaspecialpricediscount"B:Right,doyouneedthemtorespondA:Yes,theletterwouldhaveasurveyinside,andtheyshoul
41、dcompleteitandreturntoouroffice.HowshoudIwritethatB:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"Pleasereturn
44、foralloftheofficeprintersThatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.
45、Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.C:OK,Iwillmakeafewcallsandrunourorderbyhousekeeping
46、firsttomakesure.IsthereanythingelseweneedtoorderwhileIamatitA:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeona
47、monthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.Dialogue2A:MayIhelpyouB:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillneedthesameamountaslasttime.A:Letmekeyinyourinform
48、ationintomycomputer.Iwillpullupourrecordsforyou.DoyouhaveanordernumberWhatnameistheorderlistedunderB:ItshouldbeunderLeslieSmith.Thenumberis184796A.A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefillB:Yes.A:
59、stoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.A:Whataterribleworkingenviroment!HaveyoutriedtotalkanyoneaboutitMaybethebossofyourbossB:Iwasgoingto,butmybossguessedwhatIwasthin